Gina's Little Swans Daycare

G.S. 110-91 · Violation

Name of Operation: Gina's Little Swans Daycare Facility ID: 01000677 Consultant: TURKESSHA CASTERLOW Operation Type: Family CC Home Case Number: Visit Date: 6/2/2026 Number Present: 2 Completed Date: 6/2/2026 Age: From 2 To 3 Total Minutes: 71 Time In: 09:09 AM Time Out: 10:20 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced. This visit was conducted by Turkessha Casterlow, Child Care Consultant, with Tashe Atwater, Additional Caregiver. Kaye Adkins, Licensing Supervisor, assisted me during today’s visit. Your program currently operates with a Three Star license. Restrictions include Daytime care only; Maximum of 5 preschool children at any time; Children in care on ground level only. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 94% prior to today’s visit. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health Administering Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. We tested the smoke detector during today’s visit, and it worked. Capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children during personal care routines and free play. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage hazardous items were monitored today. We were unable to monitor safety drills, fire drills, and playground inspections. There are two pets inside the home. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 920 Records were not made available for review. Safety drills and additional caregiver records were not available for review. G.S. 110-91(9) 9999 All other rules must be followed even if there is not a specific violation number listed on this form. The provider has not entered any employee into the ABCMS system. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before June 16, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. You may email the letter to turkessha.casterlow@dhhs.nc.gov. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Having child care files available for review is essential to ensure child safety, comply with state regulations, and support individual development. Proper record-keeping protects both the children and the program. • Updating the Automated Background Check Management System (ABCMS) in child care is critical to comply with federal law, ensure child safety through accurate, up-to-date background checks, and streamline staff onboarding. It enables efficient tracking of employee qualification status (valid for five years), manages rosters, and automates results from the NC SBI. The information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Please update your Health Questionnaire before the end of today. Your current questionnaire expires June 2, 2026. • Please complete Written Care of Plan to notify parents of an additional caregiver when you are not available. Work on creating the binder for T. Atwater to store personnel requirements in this folder. Refer to the DCDEE website for the Additional Caregiver and Substitute Checklist to complete her file. • Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Gina's Little Swans Daycare Facility ID: 01000677 Consultant: TURKESSHA CASTERLOW Operation Type: Family CC Home Case Number: Visit Date: 6/2/2026 Number Present: 2 Completed Date: 6/2/2026 Age: From 2 To 3 Total Minutes: 71 Time In: 09:09 AM Time Out: 10:20 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced. This visit was conducted by Turkessha Casterlow, Child Care Consultant, with Tashe Atwater, Additional Caregiver. Kaye Adkins, Licensing Supervisor, assisted me during today’s visit. Your program currently operates with a Three Star license. Restrictions include Daytime care only; Maximum of 5 preschool children at any time; Children in care on ground level only. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 94% prior to today’s visit. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health Administering Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. We tested the smoke detector during today’s visit, and it worked. Capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children during personal care routines and free play. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage hazardous items were monitored today. We were unable to monitor safety drills, fire drills, and playground inspections. There are two pets inside the home. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 920 Records were not made available for review. Safety drills and additional caregiver records were not available for review. G.S. 110-91(9) 9999 All other rules must be followed even if there is not a specific violation number listed on this form. The provider has not entered any employee into the ABCMS system. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before June 16, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. You may email the letter to turkessha.casterlow@dhhs.nc.gov. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Having child care files available for review is essential to ensure child safety, comply with state regulations, and support individual development. Proper record-keeping protects both the children and the program. • Updating the Automated Background Check Management System (ABCMS) in child care is critical to comply with federal law, ensure child safety through accurate, up-to-date background checks, and streamline staff onboarding. It enables efficient tracking of employee qualification status (valid for five years), manages rosters, and automates results from the NC SBI. The information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Please update your Health Questionnaire before the end of today. Your current questionnaire expires June 2, 2026. • Please complete Written Care of Plan to notify parents of an additional caregiver when you are not available. Work on creating the binder for T. Atwater to store personnel requirements in this folder. Refer to the DCDEE website for the Additional Caregiver and Substitute Checklist to complete her file. • Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1721 · Violation

Name of Operation: Gina's Little Swans Daycare Facility ID: 01000677 Consultant: TURKESSHA CASTERLOW Operation Type: Family CC Home Case Number: Visit Date: 1/6/2026 Number Present: 2 Completed Date: 1/6/2026 Age: From 2 To 2 Total Minutes: 143 Time In: 09:07 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Ismay James, Operator. Kaye Adkins, Licensing Supervisor, accompanied me on this visit. Your program currently operates with a Three Star license. Restrictions include Daytime care only; Maximum of 5 preschool children at any time; Children in care on ground level only. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 93% prior to today’s visit. A walk-through of the home was completed today. Indoor and outdoor areas were observed. We tested the smoke detector during today’s visit, and it worked. Capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children playing in their outside learning environment, group time, and free play. I observed materials and activities that were available to the children in the classrooms. This is the first annual compliance visit conducted at this facility. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Individuals living in the home were discussed and are recorded on the Verification of Required Information for Operator and Additional Caregiver form. Be reminded that everyone living in the home must have criminal record checks conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. Program records and required postings were monitored. A fire drill was conducted on December 10, 2025. A shelter in place drill and lockdown drill was documented on December 10, 2025. An outdoor inspection was documented on December 22, 2025. There are two pets inside the home and all vaccinations, and parent acknowledgement forms were monitored. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not provide transportation. Ms. Ismay is interested in transporting children for special field trips. I request that you develop a transportation policy for your facility. You will need to include the children’s photos on the permission to transport forms. Once this is complete please contact me so I can make a return visit to inspect the vehicle you will use to transport the children. The children cannot be transported until this process has been completed. The following violations were cited during today’s visit: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child that was enrolled on 7/1/25 did not have a medical report on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 1712 Operator did not develop and adopt a written plan of care for completing routine tasks to ensure routine tasks did not interfere with the care of children during hours of operation. There was not a written plan available for review in the children's file. .1712(a) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before January 20, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • A medical report on the first day of childcare is crucial for child safety and health, as it provides providers with vital info on allergies, medications, immunizations, and pre-existing conditions, preventing illness spread, enabling proper emergency response (like EpiPens or asthma inhalers), and ensuring a safe environment by identifying potential issues early. It establishes a baseline for health and helps staff recognize changes in a child's well-being, ensuring they can provide appropriate care for physical, emotional, and developmental needs. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The health and safety training is required to be completed within the first year of employment, except for Recognizing and Responding to Suspicions of Child Maltreatment, CPR and First Aid training. These three (3) courses must be completed within ninety (90) days of employment. Following the initial completion of the health and safety training must be completed every five years of employment following the initial completion. There is a training log available on the Division’s website to document the completion of the training. All topics must be covered. The Recognizing and Responding to Suspicions of Child Maltreatment training can be found at https://www.preventchildabusenc.org/. Your Health and Safety Trainings must be completed by January 16, 2026. These classes will fulfill the required 10 training hours that you need for the 2025-2026 training year. • During our visit we discussed organizing your operator and children’s file. I left checklist to assist you with organizing your files. Be sure to keep your medical report, tb, and health questionnaires are kept separate from your operator file. These forms can be found on the DCDEE website. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Soon you will begin to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • As stated in G.S. 110-90.2 & .2703(r) childcare operators are to notify the Division of any new childcare providers working who were hired or moved into the childcare facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Gina's Little Swans Daycare Facility ID: 01000677 Consultant: TURKESSHA CASTERLOW Operation Type: Family CC Home Case Number: Visit Date: 1/6/2026 Number Present: 2 Completed Date: 1/6/2026 Age: From 2 To 2 Total Minutes: 143 Time In: 09:07 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Ismay James, Operator. Kaye Adkins, Licensing Supervisor, accompanied me on this visit. Your program currently operates with a Three Star license. Restrictions include Daytime care only; Maximum of 5 preschool children at any time; Children in care on ground level only. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 93% prior to today’s visit. A walk-through of the home was completed today. Indoor and outdoor areas were observed. We tested the smoke detector during today’s visit, and it worked. Capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children playing in their outside learning environment, group time, and free play. I observed materials and activities that were available to the children in the classrooms. This is the first annual compliance visit conducted at this facility. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Individuals living in the home were discussed and are recorded on the Verification of Required Information for Operator and Additional Caregiver form. Be reminded that everyone living in the home must have criminal record checks conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. Program records and required postings were monitored. A fire drill was conducted on December 10, 2025. A shelter in place drill and lockdown drill was documented on December 10, 2025. An outdoor inspection was documented on December 22, 2025. There are two pets inside the home and all vaccinations, and parent acknowledgement forms were monitored. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not provide transportation. Ms. Ismay is interested in transporting children for special field trips. I request that you develop a transportation policy for your facility. You will need to include the children’s photos on the permission to transport forms. Once this is complete please contact me so I can make a return visit to inspect the vehicle you will use to transport the children. The children cannot be transported until this process has been completed. The following violations were cited during today’s visit: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child that was enrolled on 7/1/25 did not have a medical report on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 1712 Operator did not develop and adopt a written plan of care for completing routine tasks to ensure routine tasks did not interfere with the care of children during hours of operation. There was not a written plan available for review in the children's file. .1712(a) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before January 20, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • A medical report on the first day of childcare is crucial for child safety and health, as it provides providers with vital info on allergies, medications, immunizations, and pre-existing conditions, preventing illness spread, enabling proper emergency response (like EpiPens or asthma inhalers), and ensuring a safe environment by identifying potential issues early. It establishes a baseline for health and helps staff recognize changes in a child's well-being, ensuring they can provide appropriate care for physical, emotional, and developmental needs. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The health and safety training is required to be completed within the first year of employment, except for Recognizing and Responding to Suspicions of Child Maltreatment, CPR and First Aid training. These three (3) courses must be completed within ninety (90) days of employment. Following the initial completion of the health and safety training must be completed every five years of employment following the initial completion. There is a training log available on the Division’s website to document the completion of the training. All topics must be covered. The Recognizing and Responding to Suspicions of Child Maltreatment training can be found at https://www.preventchildabusenc.org/. Your Health and Safety Trainings must be completed by January 16, 2026. These classes will fulfill the required 10 training hours that you need for the 2025-2026 training year. • During our visit we discussed organizing your operator and children’s file. I left checklist to assist you with organizing your files. Be sure to keep your medical report, tb, and health questionnaires are kept separate from your operator file. These forms can be found on the DCDEE website. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Soon you will begin to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • As stated in G.S. 110-90.2 & .2703(r) childcare operators are to notify the Division of any new childcare providers working who were hired or moved into the childcare facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Gina's Little Swans Daycare Facility ID: 01000677 Consultant: TURKESSHA CASTERLOW Operation Type: Family CC Home Case Number: Visit Date: 1/6/2026 Number Present: 2 Completed Date: 1/6/2026 Age: From 2 To 2 Total Minutes: 143 Time In: 09:07 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Ismay James, Operator. Kaye Adkins, Licensing Supervisor, accompanied me on this visit. Your program currently operates with a Three Star license. Restrictions include Daytime care only; Maximum of 5 preschool children at any time; Children in care on ground level only. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 93% prior to today’s visit. A walk-through of the home was completed today. Indoor and outdoor areas were observed. We tested the smoke detector during today’s visit, and it worked. Capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children playing in their outside learning environment, group time, and free play. I observed materials and activities that were available to the children in the classrooms. This is the first annual compliance visit conducted at this facility. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Individuals living in the home were discussed and are recorded on the Verification of Required Information for Operator and Additional Caregiver form. Be reminded that everyone living in the home must have criminal record checks conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. Program records and required postings were monitored. A fire drill was conducted on December 10, 2025. A shelter in place drill and lockdown drill was documented on December 10, 2025. An outdoor inspection was documented on December 22, 2025. There are two pets inside the home and all vaccinations, and parent acknowledgement forms were monitored. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not provide transportation. Ms. Ismay is interested in transporting children for special field trips. I request that you develop a transportation policy for your facility. You will need to include the children’s photos on the permission to transport forms. Once this is complete please contact me so I can make a return visit to inspect the vehicle you will use to transport the children. The children cannot be transported until this process has been completed. The following violations were cited during today’s visit: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child that was enrolled on 7/1/25 did not have a medical report on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 1712 Operator did not develop and adopt a written plan of care for completing routine tasks to ensure routine tasks did not interfere with the care of children during hours of operation. There was not a written plan available for review in the children's file. .1712(a) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before January 20, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • A medical report on the first day of childcare is crucial for child safety and health, as it provides providers with vital info on allergies, medications, immunizations, and pre-existing conditions, preventing illness spread, enabling proper emergency response (like EpiPens or asthma inhalers), and ensuring a safe environment by identifying potential issues early. It establishes a baseline for health and helps staff recognize changes in a child's well-being, ensuring they can provide appropriate care for physical, emotional, and developmental needs. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The health and safety training is required to be completed within the first year of employment, except for Recognizing and Responding to Suspicions of Child Maltreatment, CPR and First Aid training. These three (3) courses must be completed within ninety (90) days of employment. Following the initial completion of the health and safety training must be completed every five years of employment following the initial completion. There is a training log available on the Division’s website to document the completion of the training. All topics must be covered. The Recognizing and Responding to Suspicions of Child Maltreatment training can be found at https://www.preventchildabusenc.org/. Your Health and Safety Trainings must be completed by January 16, 2026. These classes will fulfill the required 10 training hours that you need for the 2025-2026 training year. • During our visit we discussed organizing your operator and children’s file. I left checklist to assist you with organizing your files. Be sure to keep your medical report, tb, and health questionnaires are kept separate from your operator file. These forms can be found on the DCDEE website. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Soon you will begin to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • As stated in G.S. 110-90.2 & .2703(r) childcare operators are to notify the Division of any new childcare providers working who were hired or moved into the childcare facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Gina's Little Swans Daycare Facility ID: 01000677 Consultant: TURKESSHA CASTERLOW Operation Type: Family CC Home Case Number: Visit Date: 1/6/2026 Number Present: 2 Completed Date: 1/6/2026 Age: From 2 To 2 Total Minutes: 143 Time In: 09:07 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Ismay James, Operator. Kaye Adkins, Licensing Supervisor, accompanied me on this visit. Your program currently operates with a Three Star license. Restrictions include Daytime care only; Maximum of 5 preschool children at any time; Children in care on ground level only. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 93% prior to today’s visit. A walk-through of the home was completed today. Indoor and outdoor areas were observed. We tested the smoke detector during today’s visit, and it worked. Capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children playing in their outside learning environment, group time, and free play. I observed materials and activities that were available to the children in the classrooms. This is the first annual compliance visit conducted at this facility. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Individuals living in the home were discussed and are recorded on the Verification of Required Information for Operator and Additional Caregiver form. Be reminded that everyone living in the home must have criminal record checks conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. Program records and required postings were monitored. A fire drill was conducted on December 10, 2025. A shelter in place drill and lockdown drill was documented on December 10, 2025. An outdoor inspection was documented on December 22, 2025. There are two pets inside the home and all vaccinations, and parent acknowledgement forms were monitored. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not provide transportation. Ms. Ismay is interested in transporting children for special field trips. I request that you develop a transportation policy for your facility. You will need to include the children’s photos on the permission to transport forms. Once this is complete please contact me so I can make a return visit to inspect the vehicle you will use to transport the children. The children cannot be transported until this process has been completed. The following violations were cited during today’s visit: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child that was enrolled on 7/1/25 did not have a medical report on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 1712 Operator did not develop and adopt a written plan of care for completing routine tasks to ensure routine tasks did not interfere with the care of children during hours of operation. There was not a written plan available for review in the children's file. .1712(a) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before January 20, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • A medical report on the first day of childcare is crucial for child safety and health, as it provides providers with vital info on allergies, medications, immunizations, and pre-existing conditions, preventing illness spread, enabling proper emergency response (like EpiPens or asthma inhalers), and ensuring a safe environment by identifying potential issues early. It establishes a baseline for health and helps staff recognize changes in a child's well-being, ensuring they can provide appropriate care for physical, emotional, and developmental needs. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The health and safety training is required to be completed within the first year of employment, except for Recognizing and Responding to Suspicions of Child Maltreatment, CPR and First Aid training. These three (3) courses must be completed within ninety (90) days of employment. Following the initial completion of the health and safety training must be completed every five years of employment following the initial completion. There is a training log available on the Division’s website to document the completion of the training. All topics must be covered. The Recognizing and Responding to Suspicions of Child Maltreatment training can be found at https://www.preventchildabusenc.org/. Your Health and Safety Trainings must be completed by January 16, 2026. These classes will fulfill the required 10 training hours that you need for the 2025-2026 training year. • During our visit we discussed organizing your operator and children’s file. I left checklist to assist you with organizing your files. Be sure to keep your medical report, tb, and health questionnaires are kept separate from your operator file. These forms can be found on the DCDEE website. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Soon you will begin to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • As stated in G.S. 110-90.2 & .2703(r) childcare operators are to notify the Division of any new childcare providers working who were hired or moved into the childcare facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Gina's Little Swans Daycare Facility ID: 01000677 Consultant: MARCIA HUMPHREY Operation Type: Family CC Home Case Number: Visit Date: 6/2/2025 Number Present: 7 Completed Date: 6/2/2025 Age: From 0 To 3 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to complete the first temporary time period visit. The provider Ms. Ismay James was present and assisted me during today's visit. I completed a general walk through of the daycare space, bathroom and outdoor play area. I observed seven children present in care. Of the seven children four children three and under watching an educational program on the television. Ms. Ismay was holding the infant child who was falling asleep. The temporary license was issued to this family child care home on 1/16/25 and expires on 7/16/25. The Verification of Required Information for Operator and Additional Caregiver form was completed during today's visit and reviewed with the provider). The fire drill and outdoor play inspection will be completed on 5/14/25. Ms. James has not completed the EPR training at this time but does plan on completing this before 1/16/26. I informed Ms. James that once completed she will have four months to place it in the Risk Management Portal. Once completed I informed Ms. James that I or her local consultant will need to see this training certificate showing the completion date. The provider has not been approved for transportation at this time but if decides to in the future I informed her that before taking the children in any vehicle, to please contact me or the local consultant to make sure the vehicle is approved with all inspections and all necessary paperwork for transporting is available in the vehicle. The license was posted along with the NC Summary of the Law. A first aid reference sheet was available, and the daily schedule was posted. Attendance records have been maintained since opening. Keep this information on file for at least one year. The provider and children's records were reviewed during today's visit. The following violations were cited: Violation Number Comment Rule 101 Number of children exceeded number allowed. Upon arrival there were seven children present in care ranging in age from 0-3 years of age. GS 110-91(7)(b) & 110-86(3)(b) 543 Screen time was not prohibited for children under the age of three. The operator did not offer alternative activities for children under the age of three years. Upon arrival four children under the age of three were watching an educational show on television upon arrival. .1718(c) In order to comply with NC Child Care Laws and Rules any violation cited must be corrected IMMEDIATELY. A Compliance letter must be sent by June 16, 2025. The letter must address each violation cited. Please send to my email address Marcia.Humphrey@dhhs.nc.gov and be sure to include the following: *Facility Name *Facility ID number *Each Item numbers TECHNICAL ASSISTANCE: I discussed with Ms. James the importance of making sure to meet the required restrictions posted on the Temporary License. The current license states that this family child care home operates first shift only with a capacity of eight children (five preschool ages 0-5 and three school age children grades kindergarten-fifth grade). One of the restrictions that was pointed out to Ms. James was where it states maximum of five preschool children at anytime. I told Ms. James that she would need to drop down to the correct capacity as soon as possible. Ms. James stated that she will talk to the parents and drop to the correct capacity. I also discussed screen time with Ms. James and informed her that any children under the age of three are not permitted to participate in screen time. For children three and up they are permitted to have screen time but it is limited to thirty minutes a day with no more than 2.5 hours per week. The provider corrected this violation while I was present. Also make sure to document this on the screen time from which is available on the DCDEE website. Lastly, I discussed with Ms. James as a reminder the importance of making sure all necessary trainings have been completed within the required timeframe. In addition, I discussed in detail with Ms. James the children records and the importance of making sure all paperwork has been returned according to NC Child Care Laws and Rules. RATED LICENSE INFORMATION I discussed with Ms. James in a prior conversation the rated license process. I informed Ms. James of the Environmental Rating Scale Assessment, and the provider stated that she is not interested in having this completed at this time. During today's visit Ms. James handed me her reflective self-study, I will review and if I have any additional questions or concerns I informed Ms. James I will let her know. TECHNICAL ASSISTANCE *Annual in-service training hours are due by 1/17/26. I would recommend that you complete your training three months prior to the above date. Due to the capacity violation a return visit will be made to your family child care home in the very near future. Thank you for your assistance during today's visit. Feel free to contact me with questions or concerns. I may be reached via email marcia.humphrey@dhhs.nc.gov. My Licensing Supervisor, Kaye Adkins can also be reached at kaye.adkins@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times