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Home › NC › Brevard › Wncsource Hillview Children'S Center
181 Hillview Extension, Brevard NC 28712 · License #88000052 · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 11/19/2025 Number Present: 43 Completed Date: 11/19/2025 Age: From 0 To 5 Total Minutes: 290 Time In: 09:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, Lila Carter, Site Supervisor, and signed by Dawn McCrary, Child Care Consultant and signed by Lila Carter, Site Supervisor, after the visit. An electronic signed copy of the visit summary was left on-site. Today, Lila Carter, Site Supervisor was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 11/18/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/18/2025. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. The last annual compliance visit was conducted on 12/06/24. The last fire drill was practiced on 11/17/2025. The last shelter in place drill was practiced on 9/23/2025. The last playground inspection was documented on 10/3/2025. The last fire inspection was approved on 2/21/2025. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Lead water testing was completed 12/4/2024 without hazards. Lead paint and asbestos testing was not completed due to exempt status. Upon arrival, I made my presence known to Lila Carter, Site Supervisor. The children in space three were observed having free choice play in the learning centers with dolls, pretend phones, dress-up clothes and plastic trucks. The children in space four were participating in art and dramatic play in the classroom. The children in space two were receiving routine care, interacting with caregivers and transitioning to the outdoor learning space. The children in space seven were observed having free play on the playground with musical instruments, rocking toys, push toys, and dramatic play items. The children in space eight were observed having free choice play on the playground with water paly, riding toys, dramatic play items, and running. The children transitioned to lunch. The lunch served today was turkey, dressing, mashed potatoes, apples and milk. All interactions were positive. Supervision was adequate. Five (5) emergency medications were monitored for child care requirements. There are four (4) newly hired staff and fifteen (15) existing staff. The newly hired staff files and two (2) existing staff files were monitored during today’s visit. There are forty-seven (47) children enrolled. Five (5) child files were monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. 10A NCAC 09 .0304(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. 15A NCAC 18A .2804(d) 1898 Staff did not complete the health and safety training within one year of employment. Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. .1103(b) Technical assistance was provided as follows: 104- Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. Ms. Carter stated that she has attempted to schedule the sanitation inspection several times with no success. Ms. Carter will notify Transylvania Environmental Health and let them know of the violation and that a sanitation inspection is required within fourteen (14) days. 533- Human milk, formula, and other bottled beverages, including sippy cups, sent from child's home were not fully prepared, dated and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. Ms. Carter stated that she will continue to instruct the caregivers of proper storage for infant bottles. 1898- Staff did not complete the health and safety training within one year of employment Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. Plan to have supervisors use a calendar with reminders of due dates of trainings. 1899- Health and safety training topics were not included as part of on- going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. Plan to use a calendar with reminders of due dates of trainings. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766. Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Staff S.C., hired 4/2/25 must complete health and safety training by 4/2/26. Please note that when a new employee is hired that has previously completed health and safety trainings, if the training is older than one year, the staff must complete the health and safety training again. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556.3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 11/19/2025 Number Present: 43 Completed Date: 11/19/2025 Age: From 0 To 5 Total Minutes: 290 Time In: 09:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, Lila Carter, Site Supervisor, and signed by Dawn McCrary, Child Care Consultant and signed by Lila Carter, Site Supervisor, after the visit. An electronic signed copy of the visit summary was left on-site. Today, Lila Carter, Site Supervisor was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 11/18/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/18/2025. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. The last annual compliance visit was conducted on 12/06/24. The last fire drill was practiced on 11/17/2025. The last shelter in place drill was practiced on 9/23/2025. The last playground inspection was documented on 10/3/2025. The last fire inspection was approved on 2/21/2025. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Lead water testing was completed 12/4/2024 without hazards. Lead paint and asbestos testing was not completed due to exempt status. Upon arrival, I made my presence known to Lila Carter, Site Supervisor. The children in space three were observed having free choice play in the learning centers with dolls, pretend phones, dress-up clothes and plastic trucks. The children in space four were participating in art and dramatic play in the classroom. The children in space two were receiving routine care, interacting with caregivers and transitioning to the outdoor learning space. The children in space seven were observed having free play on the playground with musical instruments, rocking toys, push toys, and dramatic play items. The children in space eight were observed having free choice play on the playground with water paly, riding toys, dramatic play items, and running. The children transitioned to lunch. The lunch served today was turkey, dressing, mashed potatoes, apples and milk. All interactions were positive. Supervision was adequate. Five (5) emergency medications were monitored for child care requirements. There are four (4) newly hired staff and fifteen (15) existing staff. The newly hired staff files and two (2) existing staff files were monitored during today’s visit. There are forty-seven (47) children enrolled. Five (5) child files were monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. 10A NCAC 09 .0304(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. 15A NCAC 18A .2804(d) 1898 Staff did not complete the health and safety training within one year of employment. Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. .1103(b) Technical assistance was provided as follows: 104- Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. Ms. Carter stated that she has attempted to schedule the sanitation inspection several times with no success. Ms. Carter will notify Transylvania Environmental Health and let them know of the violation and that a sanitation inspection is required within fourteen (14) days. 533- Human milk, formula, and other bottled beverages, including sippy cups, sent from child's home were not fully prepared, dated and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. Ms. Carter stated that she will continue to instruct the caregivers of proper storage for infant bottles. 1898- Staff did not complete the health and safety training within one year of employment Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. Plan to have supervisors use a calendar with reminders of due dates of trainings. 1899- Health and safety training topics were not included as part of on- going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. Plan to use a calendar with reminders of due dates of trainings. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766. Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Staff S.C., hired 4/2/25 must complete health and safety training by 4/2/26. Please note that when a new employee is hired that has previously completed health and safety trainings, if the training is older than one year, the staff must complete the health and safety training again. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556.3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 11/19/2025 Number Present: 43 Completed Date: 11/19/2025 Age: From 0 To 5 Total Minutes: 290 Time In: 09:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, Lila Carter, Site Supervisor, and signed by Dawn McCrary, Child Care Consultant and signed by Lila Carter, Site Supervisor, after the visit. An electronic signed copy of the visit summary was left on-site. Today, Lila Carter, Site Supervisor was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 11/18/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/18/2025. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. The last annual compliance visit was conducted on 12/06/24. The last fire drill was practiced on 11/17/2025. The last shelter in place drill was practiced on 9/23/2025. The last playground inspection was documented on 10/3/2025. The last fire inspection was approved on 2/21/2025. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Lead water testing was completed 12/4/2024 without hazards. Lead paint and asbestos testing was not completed due to exempt status. Upon arrival, I made my presence known to Lila Carter, Site Supervisor. The children in space three were observed having free choice play in the learning centers with dolls, pretend phones, dress-up clothes and plastic trucks. The children in space four were participating in art and dramatic play in the classroom. The children in space two were receiving routine care, interacting with caregivers and transitioning to the outdoor learning space. The children in space seven were observed having free play on the playground with musical instruments, rocking toys, push toys, and dramatic play items. The children in space eight were observed having free choice play on the playground with water paly, riding toys, dramatic play items, and running. The children transitioned to lunch. The lunch served today was turkey, dressing, mashed potatoes, apples and milk. All interactions were positive. Supervision was adequate. Five (5) emergency medications were monitored for child care requirements. There are four (4) newly hired staff and fifteen (15) existing staff. The newly hired staff files and two (2) existing staff files were monitored during today’s visit. There are forty-seven (47) children enrolled. Five (5) child files were monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. 10A NCAC 09 .0304(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. 15A NCAC 18A .2804(d) 1898 Staff did not complete the health and safety training within one year of employment. Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. .1103(b) Technical assistance was provided as follows: 104- Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. Ms. Carter stated that she has attempted to schedule the sanitation inspection several times with no success. Ms. Carter will notify Transylvania Environmental Health and let them know of the violation and that a sanitation inspection is required within fourteen (14) days. 533- Human milk, formula, and other bottled beverages, including sippy cups, sent from child's home were not fully prepared, dated and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. Ms. Carter stated that she will continue to instruct the caregivers of proper storage for infant bottles. 1898- Staff did not complete the health and safety training within one year of employment Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. Plan to have supervisors use a calendar with reminders of due dates of trainings. 1899- Health and safety training topics were not included as part of on- going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. Plan to use a calendar with reminders of due dates of trainings. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766. Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Staff S.C., hired 4/2/25 must complete health and safety training by 4/2/26. Please note that when a new employee is hired that has previously completed health and safety trainings, if the training is older than one year, the staff must complete the health and safety training again. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556.3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .3222 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 11/19/2025 Number Present: 43 Completed Date: 11/19/2025 Age: From 0 To 5 Total Minutes: 290 Time In: 09:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, Lila Carter, Site Supervisor, and signed by Dawn McCrary, Child Care Consultant and signed by Lila Carter, Site Supervisor, after the visit. An electronic signed copy of the visit summary was left on-site. Today, Lila Carter, Site Supervisor was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 11/18/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/18/2025. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. The last annual compliance visit was conducted on 12/06/24. The last fire drill was practiced on 11/17/2025. The last shelter in place drill was practiced on 9/23/2025. The last playground inspection was documented on 10/3/2025. The last fire inspection was approved on 2/21/2025. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Lead water testing was completed 12/4/2024 without hazards. Lead paint and asbestos testing was not completed due to exempt status. Upon arrival, I made my presence known to Lila Carter, Site Supervisor. The children in space three were observed having free choice play in the learning centers with dolls, pretend phones, dress-up clothes and plastic trucks. The children in space four were participating in art and dramatic play in the classroom. The children in space two were receiving routine care, interacting with caregivers and transitioning to the outdoor learning space. The children in space seven were observed having free play on the playground with musical instruments, rocking toys, push toys, and dramatic play items. The children in space eight were observed having free choice play on the playground with water paly, riding toys, dramatic play items, and running. The children transitioned to lunch. The lunch served today was turkey, dressing, mashed potatoes, apples and milk. All interactions were positive. Supervision was adequate. Five (5) emergency medications were monitored for child care requirements. There are four (4) newly hired staff and fifteen (15) existing staff. The newly hired staff files and two (2) existing staff files were monitored during today’s visit. There are forty-seven (47) children enrolled. Five (5) child files were monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. 10A NCAC 09 .0304(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. 15A NCAC 18A .2804(d) 1898 Staff did not complete the health and safety training within one year of employment. Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. .1103(b) Technical assistance was provided as follows: 104- Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. Ms. Carter stated that she has attempted to schedule the sanitation inspection several times with no success. Ms. Carter will notify Transylvania Environmental Health and let them know of the violation and that a sanitation inspection is required within fourteen (14) days. 533- Human milk, formula, and other bottled beverages, including sippy cups, sent from child's home were not fully prepared, dated and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. Ms. Carter stated that she will continue to instruct the caregivers of proper storage for infant bottles. 1898- Staff did not complete the health and safety training within one year of employment Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. Plan to have supervisors use a calendar with reminders of due dates of trainings. 1899- Health and safety training topics were not included as part of on- going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. Plan to use a calendar with reminders of due dates of trainings. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766. Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Staff S.C., hired 4/2/25 must complete health and safety training by 4/2/26. Please note that when a new employee is hired that has previously completed health and safety trainings, if the training is older than one year, the staff must complete the health and safety training again. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556.3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 11/19/2025 Number Present: 43 Completed Date: 11/19/2025 Age: From 0 To 5 Total Minutes: 290 Time In: 09:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, Lila Carter, Site Supervisor, and signed by Dawn McCrary, Child Care Consultant and signed by Lila Carter, Site Supervisor, after the visit. An electronic signed copy of the visit summary was left on-site. Today, Lila Carter, Site Supervisor was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 11/18/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/18/2025. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. The last annual compliance visit was conducted on 12/06/24. The last fire drill was practiced on 11/17/2025. The last shelter in place drill was practiced on 9/23/2025. The last playground inspection was documented on 10/3/2025. The last fire inspection was approved on 2/21/2025. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Lead water testing was completed 12/4/2024 without hazards. Lead paint and asbestos testing was not completed due to exempt status. Upon arrival, I made my presence known to Lila Carter, Site Supervisor. The children in space three were observed having free choice play in the learning centers with dolls, pretend phones, dress-up clothes and plastic trucks. The children in space four were participating in art and dramatic play in the classroom. The children in space two were receiving routine care, interacting with caregivers and transitioning to the outdoor learning space. The children in space seven were observed having free play on the playground with musical instruments, rocking toys, push toys, and dramatic play items. The children in space eight were observed having free choice play on the playground with water paly, riding toys, dramatic play items, and running. The children transitioned to lunch. The lunch served today was turkey, dressing, mashed potatoes, apples and milk. All interactions were positive. Supervision was adequate. Five (5) emergency medications were monitored for child care requirements. There are four (4) newly hired staff and fifteen (15) existing staff. The newly hired staff files and two (2) existing staff files were monitored during today’s visit. There are forty-seven (47) children enrolled. Five (5) child files were monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. 10A NCAC 09 .0304(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. 15A NCAC 18A .2804(d) 1898 Staff did not complete the health and safety training within one year of employment. Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. .1103(b) Technical assistance was provided as follows: 104- Center has not passed required sanitation inspection and received an approved or superior rating. The most recent sanitation inspection was conducted 11/14/24. Ms. Carter stated that she has attempted to schedule the sanitation inspection several times with no success. Ms. Carter will notify Transylvania Environmental Health and let them know of the violation and that a sanitation inspection is required within fourteen (14) days. 533- Human milk, formula, and other bottled beverages, including sippy cups, sent from child's home were not fully prepared, dated and labeled for the appropriate child. In space two (2), one (1) bottle was stored in the refrigerator with no labeled name or date. Ms. Carter stated that she will continue to instruct the caregivers of proper storage for infant bottles. 1898- Staff did not complete the health and safety training within one year of employment Staff, E.B., hired 4/3/24 completed health and safety training 7/30/25. Plan to have supervisors use a calendar with reminders of due dates of trainings. 1899- Health and safety training topics were not included as part of on- going training within five years of completing the previous health and safety training topics. Staff, P.J. and S.G. completed health and safety trainings in May of 2020 and have not completed the trainings to meet the five year requirement. Plan to use a calendar with reminders of due dates of trainings. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766. Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Staff S.C., hired 4/2/25 must complete health and safety training by 4/2/26. Please note that when a new employee is hired that has previously completed health and safety trainings, if the training is older than one year, the staff must complete the health and safety training again. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556.3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/6/2024 Number Present: 44 Completed Date: 12/6/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by you, Lila Carter, Site Supervisor. A copy of the visit summary was left on-site for you. Today, Lila Carter, Site Supervisor and Eric Blore, Area Manager, were available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 12/4/24. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 12/4/24. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The last Annual Compliance visit was conducted on 10/17/23. The last fire drill was practiced on 11/22/24. The last lockdown drill was practiced on 12/6/24. The last playground inspection was documented on 11/26/24. The last fire inspection was approved on 2/8/24. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is current The incident log was current and in use. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon my arrival, I made my presence known to Lila Carter, Site Supervisor. A walkthrough of the facility was conducted. The children in the three, four, and five-year-old classroom were observed participating in free choice play on the playground. The children in the one, two, and three, year-old classrooms were having free choice play in the classrooms. The playground offers adequate space for running and vigorous play. Portable materials were available to enhance play. The lunch served today was chicken patties on buns, potatoes, peaches and milk. All interactions were positive and nurturing. Supervision was adequate. Fifty-six (56) children are enrolled. Six (6) children’s files were monitored for child care requirements. There are four (4) newly hired staff and eighteen (18) existing staff. The newly hired staff files and two (2) existing staff files were monitored for child care requirements. The staff and training worksheet was provided and monitored during today’s visit. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. G.S. 110-91(6); .0601(b) Technical assistance provided: SECTION .0600 - SAFETY REQUIREMENTS FOR CHILD CARE CENTERS 10A NCAC 09 .0601 SAFE ENVIRONMENT An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. The torn edge was cut off and the edge taped, for correction during the visit. Consultation is provided as follows: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-566-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0601 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/6/2024 Number Present: 44 Completed Date: 12/6/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by you, Lila Carter, Site Supervisor. A copy of the visit summary was left on-site for you. Today, Lila Carter, Site Supervisor and Eric Blore, Area Manager, were available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 12/4/24. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 12/4/24. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The last Annual Compliance visit was conducted on 10/17/23. The last fire drill was practiced on 11/22/24. The last lockdown drill was practiced on 12/6/24. The last playground inspection was documented on 11/26/24. The last fire inspection was approved on 2/8/24. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is current The incident log was current and in use. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon my arrival, I made my presence known to Lila Carter, Site Supervisor. A walkthrough of the facility was conducted. The children in the three, four, and five-year-old classroom were observed participating in free choice play on the playground. The children in the one, two, and three, year-old classrooms were having free choice play in the classrooms. The playground offers adequate space for running and vigorous play. Portable materials were available to enhance play. The lunch served today was chicken patties on buns, potatoes, peaches and milk. All interactions were positive and nurturing. Supervision was adequate. Fifty-six (56) children are enrolled. Six (6) children’s files were monitored for child care requirements. There are four (4) newly hired staff and eighteen (18) existing staff. The newly hired staff files and two (2) existing staff files were monitored for child care requirements. The staff and training worksheet was provided and monitored during today’s visit. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. G.S. 110-91(6); .0601(b) Technical assistance provided: SECTION .0600 - SAFETY REQUIREMENTS FOR CHILD CARE CENTERS 10A NCAC 09 .0601 SAFE ENVIRONMENT An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. The torn edge was cut off and the edge taped, for correction during the visit. Consultation is provided as follows: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-566-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/6/2024 Number Present: 44 Completed Date: 12/6/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by you, Lila Carter, Site Supervisor. A copy of the visit summary was left on-site for you. Today, Lila Carter, Site Supervisor and Eric Blore, Area Manager, were available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 12/4/24. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 12/4/24. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The last Annual Compliance visit was conducted on 10/17/23. The last fire drill was practiced on 11/22/24. The last lockdown drill was practiced on 12/6/24. The last playground inspection was documented on 11/26/24. The last fire inspection was approved on 2/8/24. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is current The incident log was current and in use. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon my arrival, I made my presence known to Lila Carter, Site Supervisor. A walkthrough of the facility was conducted. The children in the three, four, and five-year-old classroom were observed participating in free choice play on the playground. The children in the one, two, and three, year-old classrooms were having free choice play in the classrooms. The playground offers adequate space for running and vigorous play. Portable materials were available to enhance play. The lunch served today was chicken patties on buns, potatoes, peaches and milk. All interactions were positive and nurturing. Supervision was adequate. Fifty-six (56) children are enrolled. Six (6) children’s files were monitored for child care requirements. There are four (4) newly hired staff and eighteen (18) existing staff. The newly hired staff files and two (2) existing staff files were monitored for child care requirements. The staff and training worksheet was provided and monitored during today’s visit. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. G.S. 110-91(6); .0601(b) Technical assistance provided: SECTION .0600 - SAFETY REQUIREMENTS FOR CHILD CARE CENTERS 10A NCAC 09 .0601 SAFE ENVIRONMENT An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. The torn edge was cut off and the edge taped, for correction during the visit. Consultation is provided as follows: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-566-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/6/2024 Number Present: 44 Completed Date: 12/6/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by you, Lila Carter, Site Supervisor. A copy of the visit summary was left on-site for you. Today, Lila Carter, Site Supervisor and Eric Blore, Area Manager, were available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 12/4/24. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 12/4/24. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The last Annual Compliance visit was conducted on 10/17/23. The last fire drill was practiced on 11/22/24. The last lockdown drill was practiced on 12/6/24. The last playground inspection was documented on 11/26/24. The last fire inspection was approved on 2/8/24. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is current The incident log was current and in use. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon my arrival, I made my presence known to Lila Carter, Site Supervisor. A walkthrough of the facility was conducted. The children in the three, four, and five-year-old classroom were observed participating in free choice play on the playground. The children in the one, two, and three, year-old classrooms were having free choice play in the classrooms. The playground offers adequate space for running and vigorous play. Portable materials were available to enhance play. The lunch served today was chicken patties on buns, potatoes, peaches and milk. All interactions were positive and nurturing. Supervision was adequate. Fifty-six (56) children are enrolled. Six (6) children’s files were monitored for child care requirements. There are four (4) newly hired staff and eighteen (18) existing staff. The newly hired staff files and two (2) existing staff files were monitored for child care requirements. The staff and training worksheet was provided and monitored during today’s visit. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. G.S. 110-91(6); .0601(b) Technical assistance provided: SECTION .0600 - SAFETY REQUIREMENTS FOR CHILD CARE CENTERS 10A NCAC 09 .0601 SAFE ENVIRONMENT An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. The torn edge was cut off and the edge taped, for correction during the visit. Consultation is provided as follows: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-566-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2830 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/6/2024 Number Present: 44 Completed Date: 12/6/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by you, Lila Carter, Site Supervisor. A copy of the visit summary was left on-site for you. Today, Lila Carter, Site Supervisor and Eric Blore, Area Manager, were available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 12/4/24. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 12/4/24. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The last Annual Compliance visit was conducted on 10/17/23. The last fire drill was practiced on 11/22/24. The last lockdown drill was practiced on 12/6/24. The last playground inspection was documented on 11/26/24. The last fire inspection was approved on 2/8/24. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is current The incident log was current and in use. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon my arrival, I made my presence known to Lila Carter, Site Supervisor. A walkthrough of the facility was conducted. The children in the three, four, and five-year-old classroom were observed participating in free choice play on the playground. The children in the one, two, and three, year-old classrooms were having free choice play in the classrooms. The playground offers adequate space for running and vigorous play. Portable materials were available to enhance play. The lunch served today was chicken patties on buns, potatoes, peaches and milk. All interactions were positive and nurturing. Supervision was adequate. Fifty-six (56) children are enrolled. Six (6) children’s files were monitored for child care requirements. There are four (4) newly hired staff and eighteen (18) existing staff. The newly hired staff files and two (2) existing staff files were monitored for child care requirements. The staff and training worksheet was provided and monitored during today’s visit. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. G.S. 110-91(6); .0601(b) Technical assistance provided: SECTION .0600 - SAFETY REQUIREMENTS FOR CHILD CARE CENTERS 10A NCAC 09 .0601 SAFE ENVIRONMENT An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. The torn edge was cut off and the edge taped, for correction during the visit. Consultation is provided as follows: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-566-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-91 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/6/2024 Number Present: 44 Completed Date: 12/6/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by you, Lila Carter, Site Supervisor. A copy of the visit summary was left on-site for you. Today, Lila Carter, Site Supervisor and Eric Blore, Area Manager, were available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 12/4/24. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 12/4/24. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The last Annual Compliance visit was conducted on 10/17/23. The last fire drill was practiced on 11/22/24. The last lockdown drill was practiced on 12/6/24. The last playground inspection was documented on 11/26/24. The last fire inspection was approved on 2/8/24. The last sanitation inspection was conducted on 11/14/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is current The incident log was current and in use. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon my arrival, I made my presence known to Lila Carter, Site Supervisor. A walkthrough of the facility was conducted. The children in the three, four, and five-year-old classroom were observed participating in free choice play on the playground. The children in the one, two, and three, year-old classrooms were having free choice play in the classrooms. The playground offers adequate space for running and vigorous play. Portable materials were available to enhance play. The lunch served today was chicken patties on buns, potatoes, peaches and milk. All interactions were positive and nurturing. Supervision was adequate. Fifty-six (56) children are enrolled. Six (6) children’s files were monitored for child care requirements. There are four (4) newly hired staff and eighteen (18) existing staff. The newly hired staff files and two (2) existing staff files were monitored for child care requirements. The staff and training worksheet was provided and monitored during today’s visit. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. G.S. 110-91(6); .0601(b) Technical assistance provided: SECTION .0600 - SAFETY REQUIREMENTS FOR CHILD CARE CENTERS 10A NCAC 09 .0601 SAFE ENVIRONMENT An area rug in the classroom of three, four and five-year-olds had a torn edge, creating a tripping hazard. The torn edge was cut off and the edge taped, for correction during the visit. Consultation is provided as follows: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-566-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 5/23/2024 Number Present: 41 Completed Date: 5/23/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:50 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of this routine unannounced visit was to conduct limited compliance monitoring and offer consultation to the program. Due to the inability to log on to DCDEE Regulatory, a hand-written report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, On-site Supervisor, during the visit. A signed copy of the visit summary was left on site for you. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is active and current as of 5/22/24. Upon arrival, I made my presence known to Lila Carter, On-site Supervisor. Ms. Carter was available to assist during the visit. The following areas were monitored: Supervision Ratios CPR First Aid Criminal Record Checks Emergency Medical Care Plan Administration of Medication Storage of Hazardous Substances Storage of Medication Adequate/Approved Space General Safety Its-SIDS Discipline Program Records License Posted/ Permit Restrictions. During today’s visit, the children in the classroom of infants and one-year-olds were observed transitioning indoors from outdoor play, washing hands, and receiving routine care. The children in the adjoining room with one and two-year-olds were observed having free choice play with art materials and interacting with the caregivers. The children in the classroom of one and two-year-olds were observed transitioning indoors from outdoor play, washing hands and playing at the tables with manipulatives. The children in the classroom of two and three-year-olds were observed transitioning to lunch. The children in the classroom of three, four and five-year-olds were observed having free choice play on the playground. The playgrounds offer adequate space for running and vigorous play with opportunities for music, dramatic play, sand, water, riding, pushing, balancing, ball play and many portable materials to enhance play. All interactions were nurturing and positive. Supervision was adequate. Two (2) emergency medications were monitored for child care requirements. There are five (5) newly hired staff. Required documentation for the newly hired staff was monitored for child care requirements. The ABCMS system was checked for all staff members present. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. .0604(q) #858-Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastic baby wipe packages were stored in an unlocked cabinet under the children’s handwashing sink in the adjoining classroom of one and two-year-olds. The cabinet had a child safety device on the doors. We discussed that child safety devices are not considered “locks”. The plastics in the adjoining classroom of one and two- - year olds were placed above five feet for correction during the visit. You stated you plan to have a lock installed on the cabinet below the sink instead of a safety latch to avoid a repeat violation. Consultation is provided as follows: We discussed CPR, FA, and ITS-SIDS trainings that are expiring soon for some staff. You stated the ITS-SIDS training is scheduled for today. You stated that the CPR and FA trainings will be completed prior to expiration by a WNCSource employee. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify me, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0604 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 5/23/2024 Number Present: 41 Completed Date: 5/23/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:50 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of this routine unannounced visit was to conduct limited compliance monitoring and offer consultation to the program. Due to the inability to log on to DCDEE Regulatory, a hand-written report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, On-site Supervisor, during the visit. A signed copy of the visit summary was left on site for you. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is active and current as of 5/22/24. Upon arrival, I made my presence known to Lila Carter, On-site Supervisor. Ms. Carter was available to assist during the visit. The following areas were monitored: Supervision Ratios CPR First Aid Criminal Record Checks Emergency Medical Care Plan Administration of Medication Storage of Hazardous Substances Storage of Medication Adequate/Approved Space General Safety Its-SIDS Discipline Program Records License Posted/ Permit Restrictions. During today’s visit, the children in the classroom of infants and one-year-olds were observed transitioning indoors from outdoor play, washing hands, and receiving routine care. The children in the adjoining room with one and two-year-olds were observed having free choice play with art materials and interacting with the caregivers. The children in the classroom of one and two-year-olds were observed transitioning indoors from outdoor play, washing hands and playing at the tables with manipulatives. The children in the classroom of two and three-year-olds were observed transitioning to lunch. The children in the classroom of three, four and five-year-olds were observed having free choice play on the playground. The playgrounds offer adequate space for running and vigorous play with opportunities for music, dramatic play, sand, water, riding, pushing, balancing, ball play and many portable materials to enhance play. All interactions were nurturing and positive. Supervision was adequate. Two (2) emergency medications were monitored for child care requirements. There are five (5) newly hired staff. Required documentation for the newly hired staff was monitored for child care requirements. The ABCMS system was checked for all staff members present. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. .0604(q) #858-Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastic baby wipe packages were stored in an unlocked cabinet under the children’s handwashing sink in the adjoining classroom of one and two-year-olds. The cabinet had a child safety device on the doors. We discussed that child safety devices are not considered “locks”. The plastics in the adjoining classroom of one and two- - year olds were placed above five feet for correction during the visit. You stated you plan to have a lock installed on the cabinet below the sink instead of a safety latch to avoid a repeat violation. Consultation is provided as follows: We discussed CPR, FA, and ITS-SIDS trainings that are expiring soon for some staff. You stated the ITS-SIDS training is scheduled for today. You stated that the CPR and FA trainings will be completed prior to expiration by a WNCSource employee. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify me, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 5/23/2024 Number Present: 41 Completed Date: 5/23/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:50 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of this routine unannounced visit was to conduct limited compliance monitoring and offer consultation to the program. Due to the inability to log on to DCDEE Regulatory, a hand-written report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, On-site Supervisor, during the visit. A signed copy of the visit summary was left on site for you. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is active and current as of 5/22/24. Upon arrival, I made my presence known to Lila Carter, On-site Supervisor. Ms. Carter was available to assist during the visit. The following areas were monitored: Supervision Ratios CPR First Aid Criminal Record Checks Emergency Medical Care Plan Administration of Medication Storage of Hazardous Substances Storage of Medication Adequate/Approved Space General Safety Its-SIDS Discipline Program Records License Posted/ Permit Restrictions. During today’s visit, the children in the classroom of infants and one-year-olds were observed transitioning indoors from outdoor play, washing hands, and receiving routine care. The children in the adjoining room with one and two-year-olds were observed having free choice play with art materials and interacting with the caregivers. The children in the classroom of one and two-year-olds were observed transitioning indoors from outdoor play, washing hands and playing at the tables with manipulatives. The children in the classroom of two and three-year-olds were observed transitioning to lunch. The children in the classroom of three, four and five-year-olds were observed having free choice play on the playground. The playgrounds offer adequate space for running and vigorous play with opportunities for music, dramatic play, sand, water, riding, pushing, balancing, ball play and many portable materials to enhance play. All interactions were nurturing and positive. Supervision was adequate. Two (2) emergency medications were monitored for child care requirements. There are five (5) newly hired staff. Required documentation for the newly hired staff was monitored for child care requirements. The ABCMS system was checked for all staff members present. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. .0604(q) #858-Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastic baby wipe packages were stored in an unlocked cabinet under the children’s handwashing sink in the adjoining classroom of one and two-year-olds. The cabinet had a child safety device on the doors. We discussed that child safety devices are not considered “locks”. The plastics in the adjoining classroom of one and two- - year olds were placed above five feet for correction during the visit. You stated you plan to have a lock installed on the cabinet below the sink instead of a safety latch to avoid a repeat violation. Consultation is provided as follows: We discussed CPR, FA, and ITS-SIDS trainings that are expiring soon for some staff. You stated the ITS-SIDS training is scheduled for today. You stated that the CPR and FA trainings will be completed prior to expiration by a WNCSource employee. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify me, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 5/23/2024 Number Present: 41 Completed Date: 5/23/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:50 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of this routine unannounced visit was to conduct limited compliance monitoring and offer consultation to the program. Due to the inability to log on to DCDEE Regulatory, a hand-written report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, On-site Supervisor, during the visit. A signed copy of the visit summary was left on site for you. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is active and current as of 5/22/24. Upon arrival, I made my presence known to Lila Carter, On-site Supervisor. Ms. Carter was available to assist during the visit. The following areas were monitored: Supervision Ratios CPR First Aid Criminal Record Checks Emergency Medical Care Plan Administration of Medication Storage of Hazardous Substances Storage of Medication Adequate/Approved Space General Safety Its-SIDS Discipline Program Records License Posted/ Permit Restrictions. During today’s visit, the children in the classroom of infants and one-year-olds were observed transitioning indoors from outdoor play, washing hands, and receiving routine care. The children in the adjoining room with one and two-year-olds were observed having free choice play with art materials and interacting with the caregivers. The children in the classroom of one and two-year-olds were observed transitioning indoors from outdoor play, washing hands and playing at the tables with manipulatives. The children in the classroom of two and three-year-olds were observed transitioning to lunch. The children in the classroom of three, four and five-year-olds were observed having free choice play on the playground. The playgrounds offer adequate space for running and vigorous play with opportunities for music, dramatic play, sand, water, riding, pushing, balancing, ball play and many portable materials to enhance play. All interactions were nurturing and positive. Supervision was adequate. Two (2) emergency medications were monitored for child care requirements. There are five (5) newly hired staff. Required documentation for the newly hired staff was monitored for child care requirements. The ABCMS system was checked for all staff members present. This program does not provide transportation. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. .0604(q) #858-Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastic baby wipe packages were stored in an unlocked cabinet under the children’s handwashing sink in the adjoining classroom of one and two-year-olds. The cabinet had a child safety device on the doors. We discussed that child safety devices are not considered “locks”. The plastics in the adjoining classroom of one and two- - year olds were placed above five feet for correction during the visit. You stated you plan to have a lock installed on the cabinet below the sink instead of a safety latch to avoid a repeat violation. Consultation is provided as follows: We discussed CPR, FA, and ITS-SIDS trainings that are expiring soon for some staff. You stated the ITS-SIDS training is scheduled for today. You stated that the CPR and FA trainings will be completed prior to expiration by a WNCSource employee. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify me, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 10/17/2023 Number Present: 31 Completed Date: 10/17/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, Site Supervisor, during the visit An electronic signed copy of the visit summary electronically emailed to you. Today, Lila Carter, Site Supervisor, assisted with the visit and was available to answer any questions. The indoor and outdoor areas were monitored, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 10/16/23. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is current/active as of 10/16/23. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The last annual compliance visit was conducted on 10/27/22. The last fire drill was practiced on 10/9/23. The last shelter-in-place drill was practiced on 9/29/23. The last playground inspection was documented on 10/5/23. The last fire inspection was approved on 2/16/23. The last sanitation inspection was conducted on 8/5/22 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response Plan was current. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon arrival I introduced my presence to Lila Carter, Site Supervisor. A walkthrough of the facility and outdoor play areas was conducted. The children in space #7 were observed participating in free choice play on the playground. The infants in space #3 were moving freely on the floor and interacting with the teaching staff. The children in space #4 were observed participating in free choice play on the playground. The children in space #8 were observed having a large group activity and transitioning to the outdoor playground. The outdoor learning environments offer adequate space for running and vigorous play. There are opportunities for riding trikes, ball play, climbing, balancing, dramatic play and sand and water play. The playgrounds have a natural theme with trees and structures to provide shade. The lunch served today was soft tacos with vegetables and beef, fruit, and milk. The lunch served matched what was on the posted menu. All staff interactions were positive and nurturing. Supervision was adequate. The facility’s staff and training worksheets were received during today’s visit and monitored for child care requirements. The program does not provide transportation. The program is not serving NC PRE K services currently due to staffing challenges. There are four (4) newly hired staff and fourteen (14) existing staff. The newly hired staff files were monitored for compliance of child care requirements. One (1) existing staff file was monitored as well. There are thirty-one (31) children enrolled. Three (3) child files, were monitored for compliance of child care regulations. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304(b) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. .0701(a) Technical assistance was provided as follows: 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304 ON-GOING REQUIREMENTS FOR A LICENSE (b) Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS Required for: All staff, including the director. Item Required: Health Questionnaire; a statement signed by the staff member that indicates that the person is emotionally and physically fit to care for children. Due Date: Annually following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. The health questionnaire was updated during today’s visit for correction. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 10/31/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process. WNCSource Hillview Children’s Center is in cohort 2. Your preparation year will be July 2024 to June 2025. Your assessment year will be July 2025 to June 2026. I will reach out to you in July 2024 regarding the Rated License assessment process. Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. A handout with the Challenging Behavior Helpline information was provided to you during the visit. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0701 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 10/17/2023 Number Present: 31 Completed Date: 10/17/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, Site Supervisor, during the visit An electronic signed copy of the visit summary electronically emailed to you. Today, Lila Carter, Site Supervisor, assisted with the visit and was available to answer any questions. The indoor and outdoor areas were monitored, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 10/16/23. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is current/active as of 10/16/23. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The last annual compliance visit was conducted on 10/27/22. The last fire drill was practiced on 10/9/23. The last shelter-in-place drill was practiced on 9/29/23. The last playground inspection was documented on 10/5/23. The last fire inspection was approved on 2/16/23. The last sanitation inspection was conducted on 8/5/22 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response Plan was current. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon arrival I introduced my presence to Lila Carter, Site Supervisor. A walkthrough of the facility and outdoor play areas was conducted. The children in space #7 were observed participating in free choice play on the playground. The infants in space #3 were moving freely on the floor and interacting with the teaching staff. The children in space #4 were observed participating in free choice play on the playground. The children in space #8 were observed having a large group activity and transitioning to the outdoor playground. The outdoor learning environments offer adequate space for running and vigorous play. There are opportunities for riding trikes, ball play, climbing, balancing, dramatic play and sand and water play. The playgrounds have a natural theme with trees and structures to provide shade. The lunch served today was soft tacos with vegetables and beef, fruit, and milk. The lunch served matched what was on the posted menu. All staff interactions were positive and nurturing. Supervision was adequate. The facility’s staff and training worksheets were received during today’s visit and monitored for child care requirements. The program does not provide transportation. The program is not serving NC PRE K services currently due to staffing challenges. There are four (4) newly hired staff and fourteen (14) existing staff. The newly hired staff files were monitored for compliance of child care requirements. One (1) existing staff file was monitored as well. There are thirty-one (31) children enrolled. Three (3) child files, were monitored for compliance of child care regulations. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304(b) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. .0701(a) Technical assistance was provided as follows: 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304 ON-GOING REQUIREMENTS FOR A LICENSE (b) Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS Required for: All staff, including the director. Item Required: Health Questionnaire; a statement signed by the staff member that indicates that the person is emotionally and physically fit to care for children. Due Date: Annually following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. The health questionnaire was updated during today’s visit for correction. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 10/31/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process. WNCSource Hillview Children’s Center is in cohort 2. Your preparation year will be July 2024 to June 2025. Your assessment year will be July 2025 to June 2026. I will reach out to you in July 2024 regarding the Rated License assessment process. Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. A handout with the Challenging Behavior Helpline information was provided to you during the visit. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 10/17/2023 Number Present: 31 Completed Date: 10/17/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, Site Supervisor, during the visit An electronic signed copy of the visit summary electronically emailed to you. Today, Lila Carter, Site Supervisor, assisted with the visit and was available to answer any questions. The indoor and outdoor areas were monitored, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 10/16/23. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is current/active as of 10/16/23. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The last annual compliance visit was conducted on 10/27/22. The last fire drill was practiced on 10/9/23. The last shelter-in-place drill was practiced on 9/29/23. The last playground inspection was documented on 10/5/23. The last fire inspection was approved on 2/16/23. The last sanitation inspection was conducted on 8/5/22 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response Plan was current. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon arrival I introduced my presence to Lila Carter, Site Supervisor. A walkthrough of the facility and outdoor play areas was conducted. The children in space #7 were observed participating in free choice play on the playground. The infants in space #3 were moving freely on the floor and interacting with the teaching staff. The children in space #4 were observed participating in free choice play on the playground. The children in space #8 were observed having a large group activity and transitioning to the outdoor playground. The outdoor learning environments offer adequate space for running and vigorous play. There are opportunities for riding trikes, ball play, climbing, balancing, dramatic play and sand and water play. The playgrounds have a natural theme with trees and structures to provide shade. The lunch served today was soft tacos with vegetables and beef, fruit, and milk. The lunch served matched what was on the posted menu. All staff interactions were positive and nurturing. Supervision was adequate. The facility’s staff and training worksheets were received during today’s visit and monitored for child care requirements. The program does not provide transportation. The program is not serving NC PRE K services currently due to staffing challenges. There are four (4) newly hired staff and fourteen (14) existing staff. The newly hired staff files were monitored for compliance of child care requirements. One (1) existing staff file was monitored as well. There are thirty-one (31) children enrolled. Three (3) child files, were monitored for compliance of child care regulations. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304(b) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. .0701(a) Technical assistance was provided as follows: 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304 ON-GOING REQUIREMENTS FOR A LICENSE (b) Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS Required for: All staff, including the director. Item Required: Health Questionnaire; a statement signed by the staff member that indicates that the person is emotionally and physically fit to care for children. Due Date: Annually following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. The health questionnaire was updated during today’s visit for correction. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 10/31/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process. WNCSource Hillview Children’s Center is in cohort 2. Your preparation year will be July 2024 to June 2025. Your assessment year will be July 2025 to June 2026. I will reach out to you in July 2024 regarding the Rated License assessment process. Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. A handout with the Challenging Behavior Helpline information was provided to you during the visit. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 10/17/2023 Number Present: 31 Completed Date: 10/17/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, Site Supervisor, during the visit An electronic signed copy of the visit summary electronically emailed to you. Today, Lila Carter, Site Supervisor, assisted with the visit and was available to answer any questions. The indoor and outdoor areas were monitored, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 10/16/23. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is current/active as of 10/16/23. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The last annual compliance visit was conducted on 10/27/22. The last fire drill was practiced on 10/9/23. The last shelter-in-place drill was practiced on 9/29/23. The last playground inspection was documented on 10/5/23. The last fire inspection was approved on 2/16/23. The last sanitation inspection was conducted on 8/5/22 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response Plan was current. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon arrival I introduced my presence to Lila Carter, Site Supervisor. A walkthrough of the facility and outdoor play areas was conducted. The children in space #7 were observed participating in free choice play on the playground. The infants in space #3 were moving freely on the floor and interacting with the teaching staff. The children in space #4 were observed participating in free choice play on the playground. The children in space #8 were observed having a large group activity and transitioning to the outdoor playground. The outdoor learning environments offer adequate space for running and vigorous play. There are opportunities for riding trikes, ball play, climbing, balancing, dramatic play and sand and water play. The playgrounds have a natural theme with trees and structures to provide shade. The lunch served today was soft tacos with vegetables and beef, fruit, and milk. The lunch served matched what was on the posted menu. All staff interactions were positive and nurturing. Supervision was adequate. The facility’s staff and training worksheets were received during today’s visit and monitored for child care requirements. The program does not provide transportation. The program is not serving NC PRE K services currently due to staffing challenges. There are four (4) newly hired staff and fourteen (14) existing staff. The newly hired staff files were monitored for compliance of child care requirements. One (1) existing staff file was monitored as well. There are thirty-one (31) children enrolled. Three (3) child files, were monitored for compliance of child care regulations. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304(b) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. .0701(a) Technical assistance was provided as follows: 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304 ON-GOING REQUIREMENTS FOR A LICENSE (b) Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS Required for: All staff, including the director. Item Required: Health Questionnaire; a statement signed by the staff member that indicates that the person is emotionally and physically fit to care for children. Due Date: Annually following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. The health questionnaire was updated during today’s visit for correction. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 10/31/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process. WNCSource Hillview Children’s Center is in cohort 2. Your preparation year will be July 2024 to June 2025. Your assessment year will be July 2025 to June 2026. I will reach out to you in July 2024 regarding the Rated License assessment process. Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. A handout with the Challenging Behavior Helpline information was provided to you during the visit. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2830 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 10/17/2023 Number Present: 31 Completed Date: 10/17/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, Site Supervisor, during the visit An electronic signed copy of the visit summary electronically emailed to you. Today, Lila Carter, Site Supervisor, assisted with the visit and was available to answer any questions. The indoor and outdoor areas were monitored, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 10/16/23. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is current/active as of 10/16/23. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The last annual compliance visit was conducted on 10/27/22. The last fire drill was practiced on 10/9/23. The last shelter-in-place drill was practiced on 9/29/23. The last playground inspection was documented on 10/5/23. The last fire inspection was approved on 2/16/23. The last sanitation inspection was conducted on 8/5/22 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response Plan was current. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon arrival I introduced my presence to Lila Carter, Site Supervisor. A walkthrough of the facility and outdoor play areas was conducted. The children in space #7 were observed participating in free choice play on the playground. The infants in space #3 were moving freely on the floor and interacting with the teaching staff. The children in space #4 were observed participating in free choice play on the playground. The children in space #8 were observed having a large group activity and transitioning to the outdoor playground. The outdoor learning environments offer adequate space for running and vigorous play. There are opportunities for riding trikes, ball play, climbing, balancing, dramatic play and sand and water play. The playgrounds have a natural theme with trees and structures to provide shade. The lunch served today was soft tacos with vegetables and beef, fruit, and milk. The lunch served matched what was on the posted menu. All staff interactions were positive and nurturing. Supervision was adequate. The facility’s staff and training worksheets were received during today’s visit and monitored for child care requirements. The program does not provide transportation. The program is not serving NC PRE K services currently due to staffing challenges. There are four (4) newly hired staff and fourteen (14) existing staff. The newly hired staff files were monitored for compliance of child care requirements. One (1) existing staff file was monitored as well. There are thirty-one (31) children enrolled. Three (3) child files, were monitored for compliance of child care regulations. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304(b) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. .0701(a) Technical assistance was provided as follows: 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304 ON-GOING REQUIREMENTS FOR A LICENSE (b) Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS Required for: All staff, including the director. Item Required: Health Questionnaire; a statement signed by the staff member that indicates that the person is emotionally and physically fit to care for children. Due Date: Annually following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. The health questionnaire was updated during today’s visit for correction. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 10/31/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process. WNCSource Hillview Children’s Center is in cohort 2. Your preparation year will be July 2024 to June 2025. Your assessment year will be July 2025 to June 2026. I will reach out to you in July 2024 regarding the Rated License assessment process. Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. A handout with the Challenging Behavior Helpline information was provided to you during the visit. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: WNCSOURCE HILLVIEW CHILDREN'S CENTER Facility ID: 88000052 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 10/17/2023 Number Present: 31 Completed Date: 10/17/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by Lila Carter, Site Supervisor, during the visit An electronic signed copy of the visit summary electronically emailed to you. Today, Lila Carter, Site Supervisor, assisted with the visit and was available to answer any questions. The indoor and outdoor areas were monitored, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percentage as of 10/16/23. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action is current/active as of 10/16/23. Permit type – Five Star Child Care License; issued 6/8/22; earning six (6) points in Staff Education; seven (7) points in Program Standards; and one (1) quality point. Special Services/Restrictions – Daytime care only; Meeting reduced ratios; Meets enhanced space. Approved for NC PRE K. The last annual compliance visit was conducted on 10/27/22. The last fire drill was practiced on 10/9/23. The last shelter-in-place drill was practiced on 9/29/23. The last playground inspection was documented on 10/5/23. The last fire inspection was approved on 2/16/23. The last sanitation inspection was conducted on 8/5/22 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response Plan was current. The approved curriculum for four-year-old children is Teaching Strategies Gold. Upon arrival I introduced my presence to Lila Carter, Site Supervisor. A walkthrough of the facility and outdoor play areas was conducted. The children in space #7 were observed participating in free choice play on the playground. The infants in space #3 were moving freely on the floor and interacting with the teaching staff. The children in space #4 were observed participating in free choice play on the playground. The children in space #8 were observed having a large group activity and transitioning to the outdoor playground. The outdoor learning environments offer adequate space for running and vigorous play. There are opportunities for riding trikes, ball play, climbing, balancing, dramatic play and sand and water play. The playgrounds have a natural theme with trees and structures to provide shade. The lunch served today was soft tacos with vegetables and beef, fruit, and milk. The lunch served matched what was on the posted menu. All staff interactions were positive and nurturing. Supervision was adequate. The facility’s staff and training worksheets were received during today’s visit and monitored for child care requirements. The program does not provide transportation. The program is not serving NC PRE K services currently due to staffing challenges. There are four (4) newly hired staff and fourteen (14) existing staff. The newly hired staff files were monitored for compliance of child care requirements. One (1) existing staff file was monitored as well. There are thirty-one (31) children enrolled. Three (3) child files, were monitored for compliance of child care regulations. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304(b) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. .0701(a) Technical assistance was provided as follows: 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center’s last approved sanitation inspection was 8/5/22. 10A NCAC 09 .0304 ON-GOING REQUIREMENTS FOR A LICENSE (b) Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS Required for: All staff, including the director. Item Required: Health Questionnaire; a statement signed by the staff member that indicates that the person is emotionally and physically fit to care for children. Due Date: Annually following the initial medical statement. Staff, B.L. has a Health Questionnaire dated 7/26/22 on file. The health questionnaire was updated during today’s visit for correction. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 10/31/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process. WNCSource Hillview Children’s Center is in cohort 2. Your preparation year will be July 2024 to June 2025. Your assessment year will be July 2025 to June 2026. I will reach out to you in July 2024 regarding the Rated License assessment process. Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. A handout with the Challenging Behavior Helpline information was provided to you during the visit. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828.556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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