GS 110-91 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: Visit Date: 5/8/2025 Number Present: 89 Completed Date: 5/8/2025 Age: From 0 To 4 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this unannounced annual compliance visit was to monitor compliance with child care requirements. I met with Ms. Crystal Lemons, Director, we conducted a walk-through of the facility. The program operates with a three-star license issued February 22, 2019. Restriction: Meets enhanced ratios. The facility had an 95% compliance history prior to today's visit. The “Annual Compliance Monitoring Checklist for Child Care Centers” was used as a monitoring tool during today’s visit. There are one hundred thirty-nine (149) children currently enrolled and eighty-nine (89) were present during the visit. The children were observed engaged in the following activities: free-play in activity areas, outdoor free-play, bathroom/handwashing routines, lunch, and nap. Prior to the visit, I sent an email requesting the staff and training worksheets to Crystal Lemons, Director. The worksheets were received prior to the visit. Two (2) new staff members have been hired since the last monitoring visit was conducted. I monitored the files of all new staff and three (3) staff files of existing staff for 10% of staff files. I monitored fifteen (15) children's records during the visit for 10% of children's records. The following items were posted for easy reference: license, Summary of NC Child Care Law and Rules, safe arrival and departure procedures, emergency medical care plan, daily schedules, current activity plans, First Aid poster, menu, applicable staff/child ratio charts, tobacco free signage, allergies, safe sleep policy, and evacuation routes. The annual fire inspection was conducted 4/8/2025 and the facility was found to be satisfactory and approved for day time care only. A sanitation inspection was conducted on 12/30/24 with a score of 2 demerits for a Superior classification. The last documented fire drill was conducted on 5/2/25. A shelter-in-place drill was conducted on 4/10/25. The monthly playground inspections have been completed as required. All required components to meet nutritional requirements were served during lunch. I monitored one (1) van for compliance with transportation requirements. The following items were monitored today: supervision, staff/child ratio, staff, health, safety, program records, management, and transportation. Three (3) violations of childcare requirements were observed today. Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. V. Collins is required to take 10 hours of on-going training per year, she completed 9.5 hours. R. Martinez is required to complete 10 hours of on-going training, she completed 7 hours. .1103(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One (1) of fifteen (15) children's records monitored did not contain a medical record. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child enrolled in April 2024 did not have a medical exam on file. GS110-91(1) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 5/22/25. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 95% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Resources: *The North Carolina Child Care Health and Safety Resource Center is a great resource for information and free childcare publications/posters. The website is healthychildcare.unc.edu. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS110-91 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: Visit Date: 5/8/2025 Number Present: 89 Completed Date: 5/8/2025 Age: From 0 To 4 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this unannounced annual compliance visit was to monitor compliance with child care requirements. I met with Ms. Crystal Lemons, Director, we conducted a walk-through of the facility. The program operates with a three-star license issued February 22, 2019. Restriction: Meets enhanced ratios. The facility had an 95% compliance history prior to today's visit. The “Annual Compliance Monitoring Checklist for Child Care Centers” was used as a monitoring tool during today’s visit. There are one hundred thirty-nine (149) children currently enrolled and eighty-nine (89) were present during the visit. The children were observed engaged in the following activities: free-play in activity areas, outdoor free-play, bathroom/handwashing routines, lunch, and nap. Prior to the visit, I sent an email requesting the staff and training worksheets to Crystal Lemons, Director. The worksheets were received prior to the visit. Two (2) new staff members have been hired since the last monitoring visit was conducted. I monitored the files of all new staff and three (3) staff files of existing staff for 10% of staff files. I monitored fifteen (15) children's records during the visit for 10% of children's records. The following items were posted for easy reference: license, Summary of NC Child Care Law and Rules, safe arrival and departure procedures, emergency medical care plan, daily schedules, current activity plans, First Aid poster, menu, applicable staff/child ratio charts, tobacco free signage, allergies, safe sleep policy, and evacuation routes. The annual fire inspection was conducted 4/8/2025 and the facility was found to be satisfactory and approved for day time care only. A sanitation inspection was conducted on 12/30/24 with a score of 2 demerits for a Superior classification. The last documented fire drill was conducted on 5/2/25. A shelter-in-place drill was conducted on 4/10/25. The monthly playground inspections have been completed as required. All required components to meet nutritional requirements were served during lunch. I monitored one (1) van for compliance with transportation requirements. The following items were monitored today: supervision, staff/child ratio, staff, health, safety, program records, management, and transportation. Three (3) violations of childcare requirements were observed today. Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. V. Collins is required to take 10 hours of on-going training per year, she completed 9.5 hours. R. Martinez is required to complete 10 hours of on-going training, she completed 7 hours. .1103(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One (1) of fifteen (15) children's records monitored did not contain a medical record. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child enrolled in April 2024 did not have a medical exam on file. GS110-91(1) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 5/22/25. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 95% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Resources: *The North Carolina Child Care Health and Safety Resource Center is a great resource for information and free childcare publications/posters. The website is healthychildcare.unc.edu. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: Visit Date: 5/8/2025 Number Present: 89 Completed Date: 5/8/2025 Age: From 0 To 4 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this unannounced annual compliance visit was to monitor compliance with child care requirements. I met with Ms. Crystal Lemons, Director, we conducted a walk-through of the facility. The program operates with a three-star license issued February 22, 2019. Restriction: Meets enhanced ratios. The facility had an 95% compliance history prior to today's visit. The “Annual Compliance Monitoring Checklist for Child Care Centers” was used as a monitoring tool during today’s visit. There are one hundred thirty-nine (149) children currently enrolled and eighty-nine (89) were present during the visit. The children were observed engaged in the following activities: free-play in activity areas, outdoor free-play, bathroom/handwashing routines, lunch, and nap. Prior to the visit, I sent an email requesting the staff and training worksheets to Crystal Lemons, Director. The worksheets were received prior to the visit. Two (2) new staff members have been hired since the last monitoring visit was conducted. I monitored the files of all new staff and three (3) staff files of existing staff for 10% of staff files. I monitored fifteen (15) children's records during the visit for 10% of children's records. The following items were posted for easy reference: license, Summary of NC Child Care Law and Rules, safe arrival and departure procedures, emergency medical care plan, daily schedules, current activity plans, First Aid poster, menu, applicable staff/child ratio charts, tobacco free signage, allergies, safe sleep policy, and evacuation routes. The annual fire inspection was conducted 4/8/2025 and the facility was found to be satisfactory and approved for day time care only. A sanitation inspection was conducted on 12/30/24 with a score of 2 demerits for a Superior classification. The last documented fire drill was conducted on 5/2/25. A shelter-in-place drill was conducted on 4/10/25. The monthly playground inspections have been completed as required. All required components to meet nutritional requirements were served during lunch. I monitored one (1) van for compliance with transportation requirements. The following items were monitored today: supervision, staff/child ratio, staff, health, safety, program records, management, and transportation. Three (3) violations of childcare requirements were observed today. Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. V. Collins is required to take 10 hours of on-going training per year, she completed 9.5 hours. R. Martinez is required to complete 10 hours of on-going training, she completed 7 hours. .1103(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One (1) of fifteen (15) children's records monitored did not contain a medical record. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child enrolled in April 2024 did not have a medical exam on file. GS110-91(1) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 5/22/25. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 95% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Resources: *The North Carolina Child Care Health and Safety Resource Center is a great resource for information and free childcare publications/posters. The website is healthychildcare.unc.edu. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: Visit Date: 12/13/2024 Number Present: 70 Completed Date: 12/13/2024 Age: From 0 To 4 Total Minutes: 160 Time In: 09:30 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of this routine unannounced visit today was to monitor for compliance with childcare requirements. The facility operates with a 3-star license earning 2 points in program standards, 4 points in education and 1 quality point. The facility has a current compliance history of 96%. There were 70 children present today. The children were observed during completing lunch, rest time, and bathroom/handwashing routines. The last annual compliance visit was conducted on 5/13/24. The rated license assessment was completed in February 2019. A superior sanitation inspection was completed on 6/25/24 with 0 demerits. A fire drill was last conducted on 11/1/24. A lockdown place drill was last conducted on 11/1/24. The playground inspections were completed as required. All indoor areas used by children were monitored today. The following items were posted for easy reference: license, NC Summary of Child Care Law, safe arrival and departure procedures, daily schedules, First Aid posters, applicable ratio charts, emergency medical care plan, emergency telephone numbers SIDS policy, evacuation routes, tobacco policy, cot lists, and menus. The following items were monitored today: supervision, staff/child ratios, storage of hazardous products and medications, adequate/approved space, new staff files, program files, posted license and license restrictions. Seven (7) new staff have been hired since the annual compliance visit was conducted. These files for the seven (7) new staff were monitored today. I monitored the current criminal record qualifications and specialized trainings for the staff using the staff and training worksheets that were completed for the last annual compliance visit. All staff have current CPR and First Aid certification. The staff scheduled to work in the infant classroom have current SIDS certification. All staff except for the new staff have completed the required health and safety training topic areas. I observed children in space #7 engaged in tummy time, and eating. The teachers present in the classroom were attentive to the needs of the children. One (1) teacher was sitting on a playmat engaged with the children as they experienced tummy time. The other teacher was attending to a child who was in a highchair eating. All interactions and language observed were positive. I observed children in space #3b engaged in free play in activity areas. One teacher was observed sitting on the carpet engaging with the children as they played. The other teacher was observed completing routine duties. The interactions and language were positive. I observed children in space #8 engaged in a large group art activity. The teachers were observed assisting the children as needed. All interactions were positive. There was one (1) violation of child care requirements observed during today’s visit. Violation Number Comment Rule 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A lockdown drill was last documented as being conducted on 11/1/24 and the previous shelter-in-place/lockdown drill was conducted on 7/8/24. .0604(u);.0302(d)(8) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 12/27/24. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 96% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Resources: *The North Carolina Child Care Health and Safety Resource Center is a great resource for information and free childcare publications/posters. The website is healthychildcare.unc.edu. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0901 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: 0824-008L Visit Date: 8/12/2024 Number Present: 97 Completed Date: 8/12/2024 Age: From 0 To 11 Total Minutes: 175 Time In: 10:15 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate complaint allegations. There are concerns that: groups are out of ratio during the day; children are not treated in a nurturing and caring manner; food portions are less than what is required; an unsafe environment is created because busy 2s are grouped with less mobile 1-year-old children and activities are not developmentally appropriate. Upon arrival, I was greeted by Crystal Lemons, director, and I shared the purpose of the visit with you. During the visit, I observed supervision, staff/child ratio, adequate/approved space and permit restrictions. During this visit I reviewed attendance logs, activity plans, and observed lunch. I monitored each classroom during this visit and spoke with staff in regards to any knowledge they may have about children being treated in a less than nurturing manner. None of the staff interviewed were aware of any child or children being treated in a manner that would not be nurturing. Staff members interviewed were not aware of instances where child-staff ratios were not maintained. All staff-child ratios were in compliance during this visit. Children in each classroom were observed engaged in play and activities that were developmentally appropriate for their age. Lunch was observed being served to various groups of children during this visit. The portion sizes observed being served during this visit to different ages of children met the requirements as listed in the meal patterns for children in child care programs chart located at https://www.fns.usda.gov/cacfp/meals-and-snacks, that is referenced in 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS. Based on my observations and interviews with staff, the allegations that: Groups are out of ratio during the day: unsubstantiated Children are not treated in a nurturing and caring manner: unsubstantiated Food portions are less than what is required: unsubstantiated An unsafe environment is created because busy 2s are grouped with less mobile 1-year-old children and activities are not developmentally appropriate: unsubstantiated. There was one violation of child care requirements observed during the visit. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. Screen time was used in space #1 and space #5 and screen time logs were not available. .0510(d)(2)(A-C) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 8/26/2024. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 99% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: 0824-008L Visit Date: 8/12/2024 Number Present: 97 Completed Date: 8/12/2024 Age: From 0 To 11 Total Minutes: 175 Time In: 10:15 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate complaint allegations. There are concerns that: groups are out of ratio during the day; children are not treated in a nurturing and caring manner; food portions are less than what is required; an unsafe environment is created because busy 2s are grouped with less mobile 1-year-old children and activities are not developmentally appropriate. Upon arrival, I was greeted by Crystal Lemons, director, and I shared the purpose of the visit with you. During the visit, I observed supervision, staff/child ratio, adequate/approved space and permit restrictions. During this visit I reviewed attendance logs, activity plans, and observed lunch. I monitored each classroom during this visit and spoke with staff in regards to any knowledge they may have about children being treated in a less than nurturing manner. None of the staff interviewed were aware of any child or children being treated in a manner that would not be nurturing. Staff members interviewed were not aware of instances where child-staff ratios were not maintained. All staff-child ratios were in compliance during this visit. Children in each classroom were observed engaged in play and activities that were developmentally appropriate for their age. Lunch was observed being served to various groups of children during this visit. The portion sizes observed being served during this visit to different ages of children met the requirements as listed in the meal patterns for children in child care programs chart located at https://www.fns.usda.gov/cacfp/meals-and-snacks, that is referenced in 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS. Based on my observations and interviews with staff, the allegations that: Groups are out of ratio during the day: unsubstantiated Children are not treated in a nurturing and caring manner: unsubstantiated Food portions are less than what is required: unsubstantiated An unsafe environment is created because busy 2s are grouped with less mobile 1-year-old children and activities are not developmentally appropriate: unsubstantiated. There was one violation of child care requirements observed during the visit. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. Screen time was used in space #1 and space #5 and screen time logs were not available. .0510(d)(2)(A-C) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 8/26/2024. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 99% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: Visit Date: 5/13/2024 Number Present: 103 Completed Date: 5/13/2024 Age: From 0 To 4 Total Minutes: 260 Time In: 08:55 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this unannounced annual compliance visit was to monitor compliance with child care requirements. I met with Ms. Crystal Lemons, Director, we conducted a walk-through of the facility. The program operates with a three-star license issued February 22, 2019. Restriction: Meets enhanced ratios. The facility had an 99% compliance history prior to today's visit. The “Annual Compliance Monitoring Checklist for Child Care Centers” was used as a monitoring tool during today’s visit. There are one hundred fifty-two (152) children currently enrolled and one hundred three (103) were present during the visit. The children were observed engaged in the following activities: free-play in activity areas, outdoor free-play, bathroom/handwashing routines, lunch, and nap. Prior to the visit, I sent an email requesting the staff and training worksheets to Crystal Lemons, Director. The worksheets were received prior to the visit. Five (5) new staff members have been hired since the last annual compliance visit was conducted on 5/15/23. I monitored the files of all new staff and two (2) staff files of existing staff for 10% of staff files. I monitored sixteen (16) children's records during the visit for 10% of children's records. The following items were posted for easy reference: license, Summary of NC Child Care Law and Rules, safe arrival and departure procedures, emergency medical care plan, daily schedules, current activity plans, First Aid poster, menu, applicable staff/child ratio charts, tobacco free signage, allergies and evacuation routes. The annual fire inspection was conducted 4/22/2024 and the facility was found to be satisfactory and approved for day time care only. The sanitation inspection was conducted 6/29/23 with a score of 4 demerits for a Superior classification. The last documented fire drill was conducted on 5/11/24. A lock-down drill was conducted on 4/9/24. The monthly playground inspections have been completed as required. All required components to meet nutritional requirements were served during lunch. I monitored one (1) van for compliance with transportation requirements. The following items were monitored today: supervision, staff/child ratio, staff, health, safety, program records, management and transportation. Three (3) violations of childcare requirements were observed today. Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. During this visit a bottle observed in space #7 and a bottle in space #3a was not labeled. 15A NCAC 18A .2804(d) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Two (2) children's files monitored during today's visit had medical exams that were submitted more than 30 days after admission. Child #1 enrolled 2/21/24 has a medical exam dated 4/15/24, child #2 enrolled 1/2/23 has a medical exam dated 2/14/23. GS110-91(1) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. C. Haywood last completed health and safety training topics 5/1/2019. .1103(b) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 5/27/24. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 99% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Resources: *The North Carolina Child Care Health and Safety Resource Center is a great resource for information and free childcare publications/posters. The website is healthychildcare.unc.edu. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KOUNTRY KIDS LEARNING CENTER Facility ID: 62000061 Consultant: MICHELL KOCAN Operation Type: Center Case Number: Visit Date: 5/13/2024 Number Present: 103 Completed Date: 5/13/2024 Age: From 0 To 4 Total Minutes: 260 Time In: 08:55 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this unannounced annual compliance visit was to monitor compliance with child care requirements. I met with Ms. Crystal Lemons, Director, we conducted a walk-through of the facility. The program operates with a three-star license issued February 22, 2019. Restriction: Meets enhanced ratios. The facility had an 99% compliance history prior to today's visit. The “Annual Compliance Monitoring Checklist for Child Care Centers” was used as a monitoring tool during today’s visit. There are one hundred fifty-two (152) children currently enrolled and one hundred three (103) were present during the visit. The children were observed engaged in the following activities: free-play in activity areas, outdoor free-play, bathroom/handwashing routines, lunch, and nap. Prior to the visit, I sent an email requesting the staff and training worksheets to Crystal Lemons, Director. The worksheets were received prior to the visit. Five (5) new staff members have been hired since the last annual compliance visit was conducted on 5/15/23. I monitored the files of all new staff and two (2) staff files of existing staff for 10% of staff files. I monitored sixteen (16) children's records during the visit for 10% of children's records. The following items were posted for easy reference: license, Summary of NC Child Care Law and Rules, safe arrival and departure procedures, emergency medical care plan, daily schedules, current activity plans, First Aid poster, menu, applicable staff/child ratio charts, tobacco free signage, allergies and evacuation routes. The annual fire inspection was conducted 4/22/2024 and the facility was found to be satisfactory and approved for day time care only. The sanitation inspection was conducted 6/29/23 with a score of 4 demerits for a Superior classification. The last documented fire drill was conducted on 5/11/24. A lock-down drill was conducted on 4/9/24. The monthly playground inspections have been completed as required. All required components to meet nutritional requirements were served during lunch. I monitored one (1) van for compliance with transportation requirements. The following items were monitored today: supervision, staff/child ratio, staff, health, safety, program records, management and transportation. Three (3) violations of childcare requirements were observed today. Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. During this visit a bottle observed in space #7 and a bottle in space #3a was not labeled. 15A NCAC 18A .2804(d) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Two (2) children's files monitored during today's visit had medical exams that were submitted more than 30 days after admission. Child #1 enrolled 2/21/24 has a medical exam dated 4/15/24, child #2 enrolled 1/2/23 has a medical exam dated 2/14/23. GS110-91(1) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. C. Haywood last completed health and safety training topics 5/1/2019. .1103(b) The violations documented during the visit must be corrected immediately. To verify correction of the violations you shall submit a signed letter to me explaining in detail how you have corrected the violations described above. The letter should include the facility name and facility ID number. List each item using the item number located to the left of the violation description. When submitting an email for corrections, that email must be sent from the email address of the person designated to submit corrections (example: director) and must include this person’s name and title at the end of the email. I must receive the letter by email or at the address below on or before 5/27/24. You are required to maintain compliance with all applicable childcare rules and regulations at all times. NC GS 110-90(4)(d) requires all childcare facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history was 99% prior to this visit. Violations cited during the visit may negatively affect this score. Failure to maintain compliance with our requirements may result in administrative action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Resources: *The North Carolina Child Care Health and Safety Resource Center is a great resource for information and free childcare publications/posters. The website is healthychildcare.unc.edu. You may contact me if you have questions or need assistance. I can be reached at 910-610-7525 or email michell.kocan@dhhs.nc.gov. Thank you for your assistance during the visit. Michell Kocan Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education PO Box 2694 Rockingham, NC 28380 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times