The Academy Of Asheville

10A NCAC 09 .0304 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/23/2026 Number Present: 89 Completed Date: 6/23/2026 Age: From 2 To 5 Total Minutes: 385 Time In: 09:20 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rebecca Lennox, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Lennox was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 6/22/26. The North Carolina Secretary of State website was viewed prior to today’s visit and the Limited Liability Company, Cadence Education, LLC, is current/active as of 6/22/26. Permit type – one (1) star license issued 12/27/25 Special Services/Restrictions – 1sy shift (daytime care), children under 2.5 years old in rooms with direct exits only. The temporary license was issued on 6/27/25. The last fire drill was practiced on 5/5/20/26. The last lockdown drill was practiced on 4/30/26. The last playground inspection was documented on 5/28/26. The last fire inspection was approved on 11/17/25. The last sanitation inspection was conducted on 8/20/25 with two (2) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 8/29/23 without hazards. The lead in water test is due again by 8/29/26. Lead paint and asbestos testing was completed on 7/29/24. The program does not provide transportation. Upon arrival, I was greeted by Ms. Lennox. In classroom space 8, children were engaged in a large group music and movement activity led by the teacher. In classroom space 7, children were engaged in circle time as they sung songs and read books with the teacher. In classroom space 6, children explored the outdoor learning environment as they climbed a climber, threw and rolled a large beach ball and practiced tumbling on the astroturf surfacing. In classroom space 5, children were engaged in a large group playdoh activity, using a wide variety of tools to manipulate the playdoh into various shapes. In classroom space 4, children were engaged in free choice center play. Children pretended to cook and eat food in dramatic play and built small structures with a large variety of manipulatives. In classroom space 2, transitioned into the classroom from playing outdoors. Children and staff washed hands and then began a large group teacher led discussion about languages in other countries, using a globe for reference. In classroom space 1, children participated in a large group, teacher led handwriting lesson. Interactions were positive and nurturing. Supervision was adequate. Twelve (12) children’s files were monitored. Nine (9) staff files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The Summary of the NC Child Care Law was not posted in an area easily seen by parents. G.S. 110-102 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) cans of aerosol shaving cream were observed in an unlocked cabinet in the bathroom between classrooms 3 and 4. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. One (1) diaper in the bathroom between classrooms 5 and 6 expired 4/2026 .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) staff received medical reports after the date of hire. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not complete the Health Questionnaire on an annual basis. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The Criminal Background Check qualifying letter for one (1) staff expired on 4/26/26. The updated Criminal Background Check qualifying letter was dated 5/28/26. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid First Aid certificates on file within the first ninety (90) days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid CPR certificates on file within the first ninety (90) days of employment. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff were connected to the facility in the ABCMS Provider Portal. G.S. 110-90.2 & .2703(r) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The asthma Medical Action Plan for one (1) child was last updated on 10/29/24. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two (2) staff did not sign the acknowledgement that they received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy prior to caring for children. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 2/19/25, did not complete the Health and Safety Training topics within the first year of hire. .1102(a) Technical assistance was provided as follows: Item #115: The Summary of the Law was posted during the visit. This is corrected. No further corrective action is needed. Item #840: The cans of shaving cream were placed in locked storage during the visit today. This is corrected. No further corrective action is needed. Item #849: The diaper cream was discarded during the visit today. This is corrected. No further corrective action is needed. Item #1032: The two (2) staff are noted on the staff and training worksheet. Medical reports for staff must be completed and on file prior to employment according to the chart in rule .0701(a). In your letter of compliance, include a statement that indicates how you will ensure staff have a medical report on file prior to employment. For example, you can state “staff will not be permitted to begin work at the facility in any capacity until the medical report is on file”. Item #1034: The two (2) staff completed an updated Health Questionnaire during the visit today. This is corrected. No further corrective action is needed. Item #1044: Criminal Background Check qualifying letters must be renewed prior to the expiration date of the current letter. Staff can begin the process to receive a new letter of compliance up to six (6) months prior to the expiration date of the current letter. I strongly recommend staff begin this process well before the expiration date, as unexpected delays regarding technology and scheduling conflicts may occur. Please note, back to back violations regarding Criminal Background Checks may result in an Administrative Action recommendation. In your letter of compliance, include a statement that indicates how you will ensure staff completed the Criminal Background Check (CBC) process prior to the expiration of the current letter. For example, you can state “A calendar reminder has been set for six months prior to the expiration date of staff’s current qualifying letters. Staff will be notified when they are able to begin the process to renew their CBC letter.” Item #1048 and #1049: I spoke with Bennie Manning, Administrator, via telephone during the visit today. Ms. Manning stated all staff have received CPR/First Aid training through an approved source, however the certificates have not been sent to them. The training is provided by the owning corporation. Corporate staff were contacted during the visit today to request the certificates. However, they were unable to be delivered during the visit. To reach compliance with this item, all staff must have valid CPR/First Aid certificates on file within ninety (90) days of employment. Until the certificates are on file, staff with expired CPR/First Aid certificates or staff who are out of compliance with the ninety (90) day requirement cannot be left alone with children. In your letter of compliance, please include a statement that indicates the cards have been obtained from the trainer and have been placed in the staff members’ files. Item #1805: To reach compliance with this item, at least one (1) staff member must be connected to the facility in the ABCMS Provider Portal. A Technical Assistance document was provided to you in the email containing this visit summary and include click by click instructions. In your letter of compliance, include a statement that indicates one (1) staff is connected to the facility in the ABCMS Provider Portal. Please note, moving forward, you are required to connect all existing staff to your facility and are required to connect new hires to the facility within five (5) days of hire. We discussed a teacher has taken the Criminal Background Check Provider Portal training. The person responsible for taking the training and obtaining the login information for the ABCMS Provider Portal should be the Administrator or other administrative personnel. If support is needed with gaining access to the Provider Portal, please use the contact below: 919.814.6401 DHHS.CBC.Unit@dhhs.nc.gov. Item #1835: To reach compliance with this item, a new Medical Action Plan must be completed by the parent or physician. As a reminder, the Medical Action Plan must be updated annually or as changes are made. In your letter of compliance, include a statement that indicates the Medical Action Plan has been updated by the parent of the one (1) child. Item #1874: The policy acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy must be signed by staff prior to caring for children. In your letter of compliance, include a statement that indicates the policy will be signed by staff prior to caring for children. Item #1898: To reach compliance with this item, the one (1) staff, DP, must complete the Health and Safety training topics. In your letter of compliance, include a statement that indicates the training has been complete and the certificates are in the staff member’s file. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/7/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Extension Request: All violations must be corrected immediately, however if extenuating circumstances prevent you from reaching compliance by the due date listed above, you may be able to request an extension for specific violations. We discussed the facility will be closed 6/29/26 to 7/3/26 for the Independence Day holiday. If additional time is needed to reach compliance with specific violations, please send me a written request and include the following information for each violation that needs an extension: -the item # -the detailed reason an extension is needed -the new date you are requesting an extension to Approval for extension is needed by my Supervisor. Please plan to send me an extension request for any items needing extra time by 7/2/26. Consultation is provided as follows: Staff and Training Worksheet: We discussed the importance of completing staff and training worksheets accurately. The staff and training worksheet is considered legal documentation as indicated by the certification statement on the bottom of the sheet. Moving forward, plan to complete the form carefully to ensure information is accurate. A new staff and training worksheet is available on the Division’s website>Provider tab>Provider Documents and Forms. Modeling appropriate eating habits: As a reminder, staff are to model appropriate eating habits for children. Staff should transfer beverages from a fast food cup to an opaque cup to consume in front of children. Similarly, food purchased from a fast food restaurant should be placed on a plate if it will be consumed in front of children. WORKS Letters: As a reminder, the Administrator and Lead Teachers must submit education information to WORKS to be evaluated within six (6) months of assuming the duties of an Administrator or Lead Teacher. If additional coursework is needed, staff must enroll in the required coursework within six (6) months of assuming Administrator or Lead Teacher duties. As a reminder, staff must “apply” for their desired position in order to be evaluated for their desired position. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/23/2026 Number Present: 89 Completed Date: 6/23/2026 Age: From 2 To 5 Total Minutes: 385 Time In: 09:20 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rebecca Lennox, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Lennox was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 6/22/26. The North Carolina Secretary of State website was viewed prior to today’s visit and the Limited Liability Company, Cadence Education, LLC, is current/active as of 6/22/26. Permit type – one (1) star license issued 12/27/25 Special Services/Restrictions – 1sy shift (daytime care), children under 2.5 years old in rooms with direct exits only. The temporary license was issued on 6/27/25. The last fire drill was practiced on 5/5/20/26. The last lockdown drill was practiced on 4/30/26. The last playground inspection was documented on 5/28/26. The last fire inspection was approved on 11/17/25. The last sanitation inspection was conducted on 8/20/25 with two (2) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 8/29/23 without hazards. The lead in water test is due again by 8/29/26. Lead paint and asbestos testing was completed on 7/29/24. The program does not provide transportation. Upon arrival, I was greeted by Ms. Lennox. In classroom space 8, children were engaged in a large group music and movement activity led by the teacher. In classroom space 7, children were engaged in circle time as they sung songs and read books with the teacher. In classroom space 6, children explored the outdoor learning environment as they climbed a climber, threw and rolled a large beach ball and practiced tumbling on the astroturf surfacing. In classroom space 5, children were engaged in a large group playdoh activity, using a wide variety of tools to manipulate the playdoh into various shapes. In classroom space 4, children were engaged in free choice center play. Children pretended to cook and eat food in dramatic play and built small structures with a large variety of manipulatives. In classroom space 2, transitioned into the classroom from playing outdoors. Children and staff washed hands and then began a large group teacher led discussion about languages in other countries, using a globe for reference. In classroom space 1, children participated in a large group, teacher led handwriting lesson. Interactions were positive and nurturing. Supervision was adequate. Twelve (12) children’s files were monitored. Nine (9) staff files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The Summary of the NC Child Care Law was not posted in an area easily seen by parents. G.S. 110-102 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) cans of aerosol shaving cream were observed in an unlocked cabinet in the bathroom between classrooms 3 and 4. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. One (1) diaper in the bathroom between classrooms 5 and 6 expired 4/2026 .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) staff received medical reports after the date of hire. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not complete the Health Questionnaire on an annual basis. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The Criminal Background Check qualifying letter for one (1) staff expired on 4/26/26. The updated Criminal Background Check qualifying letter was dated 5/28/26. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid First Aid certificates on file within the first ninety (90) days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid CPR certificates on file within the first ninety (90) days of employment. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff were connected to the facility in the ABCMS Provider Portal. G.S. 110-90.2 & .2703(r) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The asthma Medical Action Plan for one (1) child was last updated on 10/29/24. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two (2) staff did not sign the acknowledgement that they received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy prior to caring for children. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 2/19/25, did not complete the Health and Safety Training topics within the first year of hire. .1102(a) Technical assistance was provided as follows: Item #115: The Summary of the Law was posted during the visit. This is corrected. No further corrective action is needed. Item #840: The cans of shaving cream were placed in locked storage during the visit today. This is corrected. No further corrective action is needed. Item #849: The diaper cream was discarded during the visit today. This is corrected. No further corrective action is needed. Item #1032: The two (2) staff are noted on the staff and training worksheet. Medical reports for staff must be completed and on file prior to employment according to the chart in rule .0701(a). In your letter of compliance, include a statement that indicates how you will ensure staff have a medical report on file prior to employment. For example, you can state “staff will not be permitted to begin work at the facility in any capacity until the medical report is on file”. Item #1034: The two (2) staff completed an updated Health Questionnaire during the visit today. This is corrected. No further corrective action is needed. Item #1044: Criminal Background Check qualifying letters must be renewed prior to the expiration date of the current letter. Staff can begin the process to receive a new letter of compliance up to six (6) months prior to the expiration date of the current letter. I strongly recommend staff begin this process well before the expiration date, as unexpected delays regarding technology and scheduling conflicts may occur. Please note, back to back violations regarding Criminal Background Checks may result in an Administrative Action recommendation. In your letter of compliance, include a statement that indicates how you will ensure staff completed the Criminal Background Check (CBC) process prior to the expiration of the current letter. For example, you can state “A calendar reminder has been set for six months prior to the expiration date of staff’s current qualifying letters. Staff will be notified when they are able to begin the process to renew their CBC letter.” Item #1048 and #1049: I spoke with Bennie Manning, Administrator, via telephone during the visit today. Ms. Manning stated all staff have received CPR/First Aid training through an approved source, however the certificates have not been sent to them. The training is provided by the owning corporation. Corporate staff were contacted during the visit today to request the certificates. However, they were unable to be delivered during the visit. To reach compliance with this item, all staff must have valid CPR/First Aid certificates on file within ninety (90) days of employment. Until the certificates are on file, staff with expired CPR/First Aid certificates or staff who are out of compliance with the ninety (90) day requirement cannot be left alone with children. In your letter of compliance, please include a statement that indicates the cards have been obtained from the trainer and have been placed in the staff members’ files. Item #1805: To reach compliance with this item, at least one (1) staff member must be connected to the facility in the ABCMS Provider Portal. A Technical Assistance document was provided to you in the email containing this visit summary and include click by click instructions. In your letter of compliance, include a statement that indicates one (1) staff is connected to the facility in the ABCMS Provider Portal. Please note, moving forward, you are required to connect all existing staff to your facility and are required to connect new hires to the facility within five (5) days of hire. We discussed a teacher has taken the Criminal Background Check Provider Portal training. The person responsible for taking the training and obtaining the login information for the ABCMS Provider Portal should be the Administrator or other administrative personnel. If support is needed with gaining access to the Provider Portal, please use the contact below: 919.814.6401 DHHS.CBC.Unit@dhhs.nc.gov. Item #1835: To reach compliance with this item, a new Medical Action Plan must be completed by the parent or physician. As a reminder, the Medical Action Plan must be updated annually or as changes are made. In your letter of compliance, include a statement that indicates the Medical Action Plan has been updated by the parent of the one (1) child. Item #1874: The policy acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy must be signed by staff prior to caring for children. In your letter of compliance, include a statement that indicates the policy will be signed by staff prior to caring for children. Item #1898: To reach compliance with this item, the one (1) staff, DP, must complete the Health and Safety training topics. In your letter of compliance, include a statement that indicates the training has been complete and the certificates are in the staff member’s file. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/7/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Extension Request: All violations must be corrected immediately, however if extenuating circumstances prevent you from reaching compliance by the due date listed above, you may be able to request an extension for specific violations. We discussed the facility will be closed 6/29/26 to 7/3/26 for the Independence Day holiday. If additional time is needed to reach compliance with specific violations, please send me a written request and include the following information for each violation that needs an extension: -the item # -the detailed reason an extension is needed -the new date you are requesting an extension to Approval for extension is needed by my Supervisor. Please plan to send me an extension request for any items needing extra time by 7/2/26. Consultation is provided as follows: Staff and Training Worksheet: We discussed the importance of completing staff and training worksheets accurately. The staff and training worksheet is considered legal documentation as indicated by the certification statement on the bottom of the sheet. Moving forward, plan to complete the form carefully to ensure information is accurate. A new staff and training worksheet is available on the Division’s website>Provider tab>Provider Documents and Forms. Modeling appropriate eating habits: As a reminder, staff are to model appropriate eating habits for children. Staff should transfer beverages from a fast food cup to an opaque cup to consume in front of children. Similarly, food purchased from a fast food restaurant should be placed on a plate if it will be consumed in front of children. WORKS Letters: As a reminder, the Administrator and Lead Teachers must submit education information to WORKS to be evaluated within six (6) months of assuming the duties of an Administrator or Lead Teacher. If additional coursework is needed, staff must enroll in the required coursework within six (6) months of assuming Administrator or Lead Teacher duties. As a reminder, staff must “apply” for their desired position in order to be evaluated for their desired position. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/23/2026 Number Present: 89 Completed Date: 6/23/2026 Age: From 2 To 5 Total Minutes: 385 Time In: 09:20 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rebecca Lennox, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Lennox was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 6/22/26. The North Carolina Secretary of State website was viewed prior to today’s visit and the Limited Liability Company, Cadence Education, LLC, is current/active as of 6/22/26. Permit type – one (1) star license issued 12/27/25 Special Services/Restrictions – 1sy shift (daytime care), children under 2.5 years old in rooms with direct exits only. The temporary license was issued on 6/27/25. The last fire drill was practiced on 5/5/20/26. The last lockdown drill was practiced on 4/30/26. The last playground inspection was documented on 5/28/26. The last fire inspection was approved on 11/17/25. The last sanitation inspection was conducted on 8/20/25 with two (2) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 8/29/23 without hazards. The lead in water test is due again by 8/29/26. Lead paint and asbestos testing was completed on 7/29/24. The program does not provide transportation. Upon arrival, I was greeted by Ms. Lennox. In classroom space 8, children were engaged in a large group music and movement activity led by the teacher. In classroom space 7, children were engaged in circle time as they sung songs and read books with the teacher. In classroom space 6, children explored the outdoor learning environment as they climbed a climber, threw and rolled a large beach ball and practiced tumbling on the astroturf surfacing. In classroom space 5, children were engaged in a large group playdoh activity, using a wide variety of tools to manipulate the playdoh into various shapes. In classroom space 4, children were engaged in free choice center play. Children pretended to cook and eat food in dramatic play and built small structures with a large variety of manipulatives. In classroom space 2, transitioned into the classroom from playing outdoors. Children and staff washed hands and then began a large group teacher led discussion about languages in other countries, using a globe for reference. In classroom space 1, children participated in a large group, teacher led handwriting lesson. Interactions were positive and nurturing. Supervision was adequate. Twelve (12) children’s files were monitored. Nine (9) staff files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The Summary of the NC Child Care Law was not posted in an area easily seen by parents. G.S. 110-102 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) cans of aerosol shaving cream were observed in an unlocked cabinet in the bathroom between classrooms 3 and 4. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. One (1) diaper in the bathroom between classrooms 5 and 6 expired 4/2026 .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) staff received medical reports after the date of hire. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not complete the Health Questionnaire on an annual basis. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The Criminal Background Check qualifying letter for one (1) staff expired on 4/26/26. The updated Criminal Background Check qualifying letter was dated 5/28/26. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid First Aid certificates on file within the first ninety (90) days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid CPR certificates on file within the first ninety (90) days of employment. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff were connected to the facility in the ABCMS Provider Portal. G.S. 110-90.2 & .2703(r) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The asthma Medical Action Plan for one (1) child was last updated on 10/29/24. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two (2) staff did not sign the acknowledgement that they received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy prior to caring for children. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 2/19/25, did not complete the Health and Safety Training topics within the first year of hire. .1102(a) Technical assistance was provided as follows: Item #115: The Summary of the Law was posted during the visit. This is corrected. No further corrective action is needed. Item #840: The cans of shaving cream were placed in locked storage during the visit today. This is corrected. No further corrective action is needed. Item #849: The diaper cream was discarded during the visit today. This is corrected. No further corrective action is needed. Item #1032: The two (2) staff are noted on the staff and training worksheet. Medical reports for staff must be completed and on file prior to employment according to the chart in rule .0701(a). In your letter of compliance, include a statement that indicates how you will ensure staff have a medical report on file prior to employment. For example, you can state “staff will not be permitted to begin work at the facility in any capacity until the medical report is on file”. Item #1034: The two (2) staff completed an updated Health Questionnaire during the visit today. This is corrected. No further corrective action is needed. Item #1044: Criminal Background Check qualifying letters must be renewed prior to the expiration date of the current letter. Staff can begin the process to receive a new letter of compliance up to six (6) months prior to the expiration date of the current letter. I strongly recommend staff begin this process well before the expiration date, as unexpected delays regarding technology and scheduling conflicts may occur. Please note, back to back violations regarding Criminal Background Checks may result in an Administrative Action recommendation. In your letter of compliance, include a statement that indicates how you will ensure staff completed the Criminal Background Check (CBC) process prior to the expiration of the current letter. For example, you can state “A calendar reminder has been set for six months prior to the expiration date of staff’s current qualifying letters. Staff will be notified when they are able to begin the process to renew their CBC letter.” Item #1048 and #1049: I spoke with Bennie Manning, Administrator, via telephone during the visit today. Ms. Manning stated all staff have received CPR/First Aid training through an approved source, however the certificates have not been sent to them. The training is provided by the owning corporation. Corporate staff were contacted during the visit today to request the certificates. However, they were unable to be delivered during the visit. To reach compliance with this item, all staff must have valid CPR/First Aid certificates on file within ninety (90) days of employment. Until the certificates are on file, staff with expired CPR/First Aid certificates or staff who are out of compliance with the ninety (90) day requirement cannot be left alone with children. In your letter of compliance, please include a statement that indicates the cards have been obtained from the trainer and have been placed in the staff members’ files. Item #1805: To reach compliance with this item, at least one (1) staff member must be connected to the facility in the ABCMS Provider Portal. A Technical Assistance document was provided to you in the email containing this visit summary and include click by click instructions. In your letter of compliance, include a statement that indicates one (1) staff is connected to the facility in the ABCMS Provider Portal. Please note, moving forward, you are required to connect all existing staff to your facility and are required to connect new hires to the facility within five (5) days of hire. We discussed a teacher has taken the Criminal Background Check Provider Portal training. The person responsible for taking the training and obtaining the login information for the ABCMS Provider Portal should be the Administrator or other administrative personnel. If support is needed with gaining access to the Provider Portal, please use the contact below: 919.814.6401 DHHS.CBC.Unit@dhhs.nc.gov. Item #1835: To reach compliance with this item, a new Medical Action Plan must be completed by the parent or physician. As a reminder, the Medical Action Plan must be updated annually or as changes are made. In your letter of compliance, include a statement that indicates the Medical Action Plan has been updated by the parent of the one (1) child. Item #1874: The policy acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy must be signed by staff prior to caring for children. In your letter of compliance, include a statement that indicates the policy will be signed by staff prior to caring for children. Item #1898: To reach compliance with this item, the one (1) staff, DP, must complete the Health and Safety training topics. In your letter of compliance, include a statement that indicates the training has been complete and the certificates are in the staff member’s file. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/7/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Extension Request: All violations must be corrected immediately, however if extenuating circumstances prevent you from reaching compliance by the due date listed above, you may be able to request an extension for specific violations. We discussed the facility will be closed 6/29/26 to 7/3/26 for the Independence Day holiday. If additional time is needed to reach compliance with specific violations, please send me a written request and include the following information for each violation that needs an extension: -the item # -the detailed reason an extension is needed -the new date you are requesting an extension to Approval for extension is needed by my Supervisor. Please plan to send me an extension request for any items needing extra time by 7/2/26. Consultation is provided as follows: Staff and Training Worksheet: We discussed the importance of completing staff and training worksheets accurately. The staff and training worksheet is considered legal documentation as indicated by the certification statement on the bottom of the sheet. Moving forward, plan to complete the form carefully to ensure information is accurate. A new staff and training worksheet is available on the Division’s website>Provider tab>Provider Documents and Forms. Modeling appropriate eating habits: As a reminder, staff are to model appropriate eating habits for children. Staff should transfer beverages from a fast food cup to an opaque cup to consume in front of children. Similarly, food purchased from a fast food restaurant should be placed on a plate if it will be consumed in front of children. WORKS Letters: As a reminder, the Administrator and Lead Teachers must submit education information to WORKS to be evaluated within six (6) months of assuming the duties of an Administrator or Lead Teacher. If additional coursework is needed, staff must enroll in the required coursework within six (6) months of assuming Administrator or Lead Teacher duties. As a reminder, staff must “apply” for their desired position in order to be evaluated for their desired position. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/23/2026 Number Present: 89 Completed Date: 6/23/2026 Age: From 2 To 5 Total Minutes: 385 Time In: 09:20 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rebecca Lennox, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Lennox was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 6/22/26. The North Carolina Secretary of State website was viewed prior to today’s visit and the Limited Liability Company, Cadence Education, LLC, is current/active as of 6/22/26. Permit type – one (1) star license issued 12/27/25 Special Services/Restrictions – 1sy shift (daytime care), children under 2.5 years old in rooms with direct exits only. The temporary license was issued on 6/27/25. The last fire drill was practiced on 5/5/20/26. The last lockdown drill was practiced on 4/30/26. The last playground inspection was documented on 5/28/26. The last fire inspection was approved on 11/17/25. The last sanitation inspection was conducted on 8/20/25 with two (2) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 8/29/23 without hazards. The lead in water test is due again by 8/29/26. Lead paint and asbestos testing was completed on 7/29/24. The program does not provide transportation. Upon arrival, I was greeted by Ms. Lennox. In classroom space 8, children were engaged in a large group music and movement activity led by the teacher. In classroom space 7, children were engaged in circle time as they sung songs and read books with the teacher. In classroom space 6, children explored the outdoor learning environment as they climbed a climber, threw and rolled a large beach ball and practiced tumbling on the astroturf surfacing. In classroom space 5, children were engaged in a large group playdoh activity, using a wide variety of tools to manipulate the playdoh into various shapes. In classroom space 4, children were engaged in free choice center play. Children pretended to cook and eat food in dramatic play and built small structures with a large variety of manipulatives. In classroom space 2, transitioned into the classroom from playing outdoors. Children and staff washed hands and then began a large group teacher led discussion about languages in other countries, using a globe for reference. In classroom space 1, children participated in a large group, teacher led handwriting lesson. Interactions were positive and nurturing. Supervision was adequate. Twelve (12) children’s files were monitored. Nine (9) staff files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The Summary of the NC Child Care Law was not posted in an area easily seen by parents. G.S. 110-102 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) cans of aerosol shaving cream were observed in an unlocked cabinet in the bathroom between classrooms 3 and 4. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. One (1) diaper in the bathroom between classrooms 5 and 6 expired 4/2026 .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) staff received medical reports after the date of hire. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not complete the Health Questionnaire on an annual basis. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The Criminal Background Check qualifying letter for one (1) staff expired on 4/26/26. The updated Criminal Background Check qualifying letter was dated 5/28/26. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid First Aid certificates on file within the first ninety (90) days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid CPR certificates on file within the first ninety (90) days of employment. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff were connected to the facility in the ABCMS Provider Portal. G.S. 110-90.2 & .2703(r) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The asthma Medical Action Plan for one (1) child was last updated on 10/29/24. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two (2) staff did not sign the acknowledgement that they received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy prior to caring for children. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 2/19/25, did not complete the Health and Safety Training topics within the first year of hire. .1102(a) Technical assistance was provided as follows: Item #115: The Summary of the Law was posted during the visit. This is corrected. No further corrective action is needed. Item #840: The cans of shaving cream were placed in locked storage during the visit today. This is corrected. No further corrective action is needed. Item #849: The diaper cream was discarded during the visit today. This is corrected. No further corrective action is needed. Item #1032: The two (2) staff are noted on the staff and training worksheet. Medical reports for staff must be completed and on file prior to employment according to the chart in rule .0701(a). In your letter of compliance, include a statement that indicates how you will ensure staff have a medical report on file prior to employment. For example, you can state “staff will not be permitted to begin work at the facility in any capacity until the medical report is on file”. Item #1034: The two (2) staff completed an updated Health Questionnaire during the visit today. This is corrected. No further corrective action is needed. Item #1044: Criminal Background Check qualifying letters must be renewed prior to the expiration date of the current letter. Staff can begin the process to receive a new letter of compliance up to six (6) months prior to the expiration date of the current letter. I strongly recommend staff begin this process well before the expiration date, as unexpected delays regarding technology and scheduling conflicts may occur. Please note, back to back violations regarding Criminal Background Checks may result in an Administrative Action recommendation. In your letter of compliance, include a statement that indicates how you will ensure staff completed the Criminal Background Check (CBC) process prior to the expiration of the current letter. For example, you can state “A calendar reminder has been set for six months prior to the expiration date of staff’s current qualifying letters. Staff will be notified when they are able to begin the process to renew their CBC letter.” Item #1048 and #1049: I spoke with Bennie Manning, Administrator, via telephone during the visit today. Ms. Manning stated all staff have received CPR/First Aid training through an approved source, however the certificates have not been sent to them. The training is provided by the owning corporation. Corporate staff were contacted during the visit today to request the certificates. However, they were unable to be delivered during the visit. To reach compliance with this item, all staff must have valid CPR/First Aid certificates on file within ninety (90) days of employment. Until the certificates are on file, staff with expired CPR/First Aid certificates or staff who are out of compliance with the ninety (90) day requirement cannot be left alone with children. In your letter of compliance, please include a statement that indicates the cards have been obtained from the trainer and have been placed in the staff members’ files. Item #1805: To reach compliance with this item, at least one (1) staff member must be connected to the facility in the ABCMS Provider Portal. A Technical Assistance document was provided to you in the email containing this visit summary and include click by click instructions. In your letter of compliance, include a statement that indicates one (1) staff is connected to the facility in the ABCMS Provider Portal. Please note, moving forward, you are required to connect all existing staff to your facility and are required to connect new hires to the facility within five (5) days of hire. We discussed a teacher has taken the Criminal Background Check Provider Portal training. The person responsible for taking the training and obtaining the login information for the ABCMS Provider Portal should be the Administrator or other administrative personnel. If support is needed with gaining access to the Provider Portal, please use the contact below: 919.814.6401 DHHS.CBC.Unit@dhhs.nc.gov. Item #1835: To reach compliance with this item, a new Medical Action Plan must be completed by the parent or physician. As a reminder, the Medical Action Plan must be updated annually or as changes are made. In your letter of compliance, include a statement that indicates the Medical Action Plan has been updated by the parent of the one (1) child. Item #1874: The policy acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy must be signed by staff prior to caring for children. In your letter of compliance, include a statement that indicates the policy will be signed by staff prior to caring for children. Item #1898: To reach compliance with this item, the one (1) staff, DP, must complete the Health and Safety training topics. In your letter of compliance, include a statement that indicates the training has been complete and the certificates are in the staff member’s file. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/7/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Extension Request: All violations must be corrected immediately, however if extenuating circumstances prevent you from reaching compliance by the due date listed above, you may be able to request an extension for specific violations. We discussed the facility will be closed 6/29/26 to 7/3/26 for the Independence Day holiday. If additional time is needed to reach compliance with specific violations, please send me a written request and include the following information for each violation that needs an extension: -the item # -the detailed reason an extension is needed -the new date you are requesting an extension to Approval for extension is needed by my Supervisor. Please plan to send me an extension request for any items needing extra time by 7/2/26. Consultation is provided as follows: Staff and Training Worksheet: We discussed the importance of completing staff and training worksheets accurately. The staff and training worksheet is considered legal documentation as indicated by the certification statement on the bottom of the sheet. Moving forward, plan to complete the form carefully to ensure information is accurate. A new staff and training worksheet is available on the Division’s website>Provider tab>Provider Documents and Forms. Modeling appropriate eating habits: As a reminder, staff are to model appropriate eating habits for children. Staff should transfer beverages from a fast food cup to an opaque cup to consume in front of children. Similarly, food purchased from a fast food restaurant should be placed on a plate if it will be consumed in front of children. WORKS Letters: As a reminder, the Administrator and Lead Teachers must submit education information to WORKS to be evaluated within six (6) months of assuming the duties of an Administrator or Lead Teacher. If additional coursework is needed, staff must enroll in the required coursework within six (6) months of assuming Administrator or Lead Teacher duties. As a reminder, staff must “apply” for their desired position in order to be evaluated for their desired position. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-102 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/23/2026 Number Present: 89 Completed Date: 6/23/2026 Age: From 2 To 5 Total Minutes: 385 Time In: 09:20 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rebecca Lennox, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Lennox was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 6/22/26. The North Carolina Secretary of State website was viewed prior to today’s visit and the Limited Liability Company, Cadence Education, LLC, is current/active as of 6/22/26. Permit type – one (1) star license issued 12/27/25 Special Services/Restrictions – 1sy shift (daytime care), children under 2.5 years old in rooms with direct exits only. The temporary license was issued on 6/27/25. The last fire drill was practiced on 5/5/20/26. The last lockdown drill was practiced on 4/30/26. The last playground inspection was documented on 5/28/26. The last fire inspection was approved on 11/17/25. The last sanitation inspection was conducted on 8/20/25 with two (2) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 8/29/23 without hazards. The lead in water test is due again by 8/29/26. Lead paint and asbestos testing was completed on 7/29/24. The program does not provide transportation. Upon arrival, I was greeted by Ms. Lennox. In classroom space 8, children were engaged in a large group music and movement activity led by the teacher. In classroom space 7, children were engaged in circle time as they sung songs and read books with the teacher. In classroom space 6, children explored the outdoor learning environment as they climbed a climber, threw and rolled a large beach ball and practiced tumbling on the astroturf surfacing. In classroom space 5, children were engaged in a large group playdoh activity, using a wide variety of tools to manipulate the playdoh into various shapes. In classroom space 4, children were engaged in free choice center play. Children pretended to cook and eat food in dramatic play and built small structures with a large variety of manipulatives. In classroom space 2, transitioned into the classroom from playing outdoors. Children and staff washed hands and then began a large group teacher led discussion about languages in other countries, using a globe for reference. In classroom space 1, children participated in a large group, teacher led handwriting lesson. Interactions were positive and nurturing. Supervision was adequate. Twelve (12) children’s files were monitored. Nine (9) staff files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The Summary of the NC Child Care Law was not posted in an area easily seen by parents. G.S. 110-102 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) cans of aerosol shaving cream were observed in an unlocked cabinet in the bathroom between classrooms 3 and 4. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. One (1) diaper in the bathroom between classrooms 5 and 6 expired 4/2026 .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) staff received medical reports after the date of hire. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not complete the Health Questionnaire on an annual basis. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The Criminal Background Check qualifying letter for one (1) staff expired on 4/26/26. The updated Criminal Background Check qualifying letter was dated 5/28/26. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid First Aid certificates on file within the first ninety (90) days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid CPR certificates on file within the first ninety (90) days of employment. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff were connected to the facility in the ABCMS Provider Portal. G.S. 110-90.2 & .2703(r) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The asthma Medical Action Plan for one (1) child was last updated on 10/29/24. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two (2) staff did not sign the acknowledgement that they received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy prior to caring for children. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 2/19/25, did not complete the Health and Safety Training topics within the first year of hire. .1102(a) Technical assistance was provided as follows: Item #115: The Summary of the Law was posted during the visit. This is corrected. No further corrective action is needed. Item #840: The cans of shaving cream were placed in locked storage during the visit today. This is corrected. No further corrective action is needed. Item #849: The diaper cream was discarded during the visit today. This is corrected. No further corrective action is needed. Item #1032: The two (2) staff are noted on the staff and training worksheet. Medical reports for staff must be completed and on file prior to employment according to the chart in rule .0701(a). In your letter of compliance, include a statement that indicates how you will ensure staff have a medical report on file prior to employment. For example, you can state “staff will not be permitted to begin work at the facility in any capacity until the medical report is on file”. Item #1034: The two (2) staff completed an updated Health Questionnaire during the visit today. This is corrected. No further corrective action is needed. Item #1044: Criminal Background Check qualifying letters must be renewed prior to the expiration date of the current letter. Staff can begin the process to receive a new letter of compliance up to six (6) months prior to the expiration date of the current letter. I strongly recommend staff begin this process well before the expiration date, as unexpected delays regarding technology and scheduling conflicts may occur. Please note, back to back violations regarding Criminal Background Checks may result in an Administrative Action recommendation. In your letter of compliance, include a statement that indicates how you will ensure staff completed the Criminal Background Check (CBC) process prior to the expiration of the current letter. For example, you can state “A calendar reminder has been set for six months prior to the expiration date of staff’s current qualifying letters. Staff will be notified when they are able to begin the process to renew their CBC letter.” Item #1048 and #1049: I spoke with Bennie Manning, Administrator, via telephone during the visit today. Ms. Manning stated all staff have received CPR/First Aid training through an approved source, however the certificates have not been sent to them. The training is provided by the owning corporation. Corporate staff were contacted during the visit today to request the certificates. However, they were unable to be delivered during the visit. To reach compliance with this item, all staff must have valid CPR/First Aid certificates on file within ninety (90) days of employment. Until the certificates are on file, staff with expired CPR/First Aid certificates or staff who are out of compliance with the ninety (90) day requirement cannot be left alone with children. In your letter of compliance, please include a statement that indicates the cards have been obtained from the trainer and have been placed in the staff members’ files. Item #1805: To reach compliance with this item, at least one (1) staff member must be connected to the facility in the ABCMS Provider Portal. A Technical Assistance document was provided to you in the email containing this visit summary and include click by click instructions. In your letter of compliance, include a statement that indicates one (1) staff is connected to the facility in the ABCMS Provider Portal. Please note, moving forward, you are required to connect all existing staff to your facility and are required to connect new hires to the facility within five (5) days of hire. We discussed a teacher has taken the Criminal Background Check Provider Portal training. The person responsible for taking the training and obtaining the login information for the ABCMS Provider Portal should be the Administrator or other administrative personnel. If support is needed with gaining access to the Provider Portal, please use the contact below: 919.814.6401 DHHS.CBC.Unit@dhhs.nc.gov. Item #1835: To reach compliance with this item, a new Medical Action Plan must be completed by the parent or physician. As a reminder, the Medical Action Plan must be updated annually or as changes are made. In your letter of compliance, include a statement that indicates the Medical Action Plan has been updated by the parent of the one (1) child. Item #1874: The policy acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy must be signed by staff prior to caring for children. In your letter of compliance, include a statement that indicates the policy will be signed by staff prior to caring for children. Item #1898: To reach compliance with this item, the one (1) staff, DP, must complete the Health and Safety training topics. In your letter of compliance, include a statement that indicates the training has been complete and the certificates are in the staff member’s file. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/7/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Extension Request: All violations must be corrected immediately, however if extenuating circumstances prevent you from reaching compliance by the due date listed above, you may be able to request an extension for specific violations. We discussed the facility will be closed 6/29/26 to 7/3/26 for the Independence Day holiday. If additional time is needed to reach compliance with specific violations, please send me a written request and include the following information for each violation that needs an extension: -the item # -the detailed reason an extension is needed -the new date you are requesting an extension to Approval for extension is needed by my Supervisor. Please plan to send me an extension request for any items needing extra time by 7/2/26. Consultation is provided as follows: Staff and Training Worksheet: We discussed the importance of completing staff and training worksheets accurately. The staff and training worksheet is considered legal documentation as indicated by the certification statement on the bottom of the sheet. Moving forward, plan to complete the form carefully to ensure information is accurate. A new staff and training worksheet is available on the Division’s website>Provider tab>Provider Documents and Forms. Modeling appropriate eating habits: As a reminder, staff are to model appropriate eating habits for children. Staff should transfer beverages from a fast food cup to an opaque cup to consume in front of children. Similarly, food purchased from a fast food restaurant should be placed on a plate if it will be consumed in front of children. WORKS Letters: As a reminder, the Administrator and Lead Teachers must submit education information to WORKS to be evaluated within six (6) months of assuming the duties of an Administrator or Lead Teacher. If additional coursework is needed, staff must enroll in the required coursework within six (6) months of assuming Administrator or Lead Teacher duties. As a reminder, staff must “apply” for their desired position in order to be evaluated for their desired position. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/23/2026 Number Present: 89 Completed Date: 6/23/2026 Age: From 2 To 5 Total Minutes: 385 Time In: 09:20 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rebecca Lennox, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Lennox was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 6/22/26. The North Carolina Secretary of State website was viewed prior to today’s visit and the Limited Liability Company, Cadence Education, LLC, is current/active as of 6/22/26. Permit type – one (1) star license issued 12/27/25 Special Services/Restrictions – 1sy shift (daytime care), children under 2.5 years old in rooms with direct exits only. The temporary license was issued on 6/27/25. The last fire drill was practiced on 5/5/20/26. The last lockdown drill was practiced on 4/30/26. The last playground inspection was documented on 5/28/26. The last fire inspection was approved on 11/17/25. The last sanitation inspection was conducted on 8/20/25 with two (2) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 8/29/23 without hazards. The lead in water test is due again by 8/29/26. Lead paint and asbestos testing was completed on 7/29/24. The program does not provide transportation. Upon arrival, I was greeted by Ms. Lennox. In classroom space 8, children were engaged in a large group music and movement activity led by the teacher. In classroom space 7, children were engaged in circle time as they sung songs and read books with the teacher. In classroom space 6, children explored the outdoor learning environment as they climbed a climber, threw and rolled a large beach ball and practiced tumbling on the astroturf surfacing. In classroom space 5, children were engaged in a large group playdoh activity, using a wide variety of tools to manipulate the playdoh into various shapes. In classroom space 4, children were engaged in free choice center play. Children pretended to cook and eat food in dramatic play and built small structures with a large variety of manipulatives. In classroom space 2, transitioned into the classroom from playing outdoors. Children and staff washed hands and then began a large group teacher led discussion about languages in other countries, using a globe for reference. In classroom space 1, children participated in a large group, teacher led handwriting lesson. Interactions were positive and nurturing. Supervision was adequate. Twelve (12) children’s files were monitored. Nine (9) staff files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The Summary of the NC Child Care Law was not posted in an area easily seen by parents. G.S. 110-102 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) cans of aerosol shaving cream were observed in an unlocked cabinet in the bathroom between classrooms 3 and 4. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. One (1) diaper in the bathroom between classrooms 5 and 6 expired 4/2026 .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) staff received medical reports after the date of hire. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not complete the Health Questionnaire on an annual basis. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The Criminal Background Check qualifying letter for one (1) staff expired on 4/26/26. The updated Criminal Background Check qualifying letter was dated 5/28/26. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid First Aid certificates on file within the first ninety (90) days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid CPR certificates on file within the first ninety (90) days of employment. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff were connected to the facility in the ABCMS Provider Portal. G.S. 110-90.2 & .2703(r) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The asthma Medical Action Plan for one (1) child was last updated on 10/29/24. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two (2) staff did not sign the acknowledgement that they received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy prior to caring for children. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 2/19/25, did not complete the Health and Safety Training topics within the first year of hire. .1102(a) Technical assistance was provided as follows: Item #115: The Summary of the Law was posted during the visit. This is corrected. No further corrective action is needed. Item #840: The cans of shaving cream were placed in locked storage during the visit today. This is corrected. No further corrective action is needed. Item #849: The diaper cream was discarded during the visit today. This is corrected. No further corrective action is needed. Item #1032: The two (2) staff are noted on the staff and training worksheet. Medical reports for staff must be completed and on file prior to employment according to the chart in rule .0701(a). In your letter of compliance, include a statement that indicates how you will ensure staff have a medical report on file prior to employment. For example, you can state “staff will not be permitted to begin work at the facility in any capacity until the medical report is on file”. Item #1034: The two (2) staff completed an updated Health Questionnaire during the visit today. This is corrected. No further corrective action is needed. Item #1044: Criminal Background Check qualifying letters must be renewed prior to the expiration date of the current letter. Staff can begin the process to receive a new letter of compliance up to six (6) months prior to the expiration date of the current letter. I strongly recommend staff begin this process well before the expiration date, as unexpected delays regarding technology and scheduling conflicts may occur. Please note, back to back violations regarding Criminal Background Checks may result in an Administrative Action recommendation. In your letter of compliance, include a statement that indicates how you will ensure staff completed the Criminal Background Check (CBC) process prior to the expiration of the current letter. For example, you can state “A calendar reminder has been set for six months prior to the expiration date of staff’s current qualifying letters. Staff will be notified when they are able to begin the process to renew their CBC letter.” Item #1048 and #1049: I spoke with Bennie Manning, Administrator, via telephone during the visit today. Ms. Manning stated all staff have received CPR/First Aid training through an approved source, however the certificates have not been sent to them. The training is provided by the owning corporation. Corporate staff were contacted during the visit today to request the certificates. However, they were unable to be delivered during the visit. To reach compliance with this item, all staff must have valid CPR/First Aid certificates on file within ninety (90) days of employment. Until the certificates are on file, staff with expired CPR/First Aid certificates or staff who are out of compliance with the ninety (90) day requirement cannot be left alone with children. In your letter of compliance, please include a statement that indicates the cards have been obtained from the trainer and have been placed in the staff members’ files. Item #1805: To reach compliance with this item, at least one (1) staff member must be connected to the facility in the ABCMS Provider Portal. A Technical Assistance document was provided to you in the email containing this visit summary and include click by click instructions. In your letter of compliance, include a statement that indicates one (1) staff is connected to the facility in the ABCMS Provider Portal. Please note, moving forward, you are required to connect all existing staff to your facility and are required to connect new hires to the facility within five (5) days of hire. We discussed a teacher has taken the Criminal Background Check Provider Portal training. The person responsible for taking the training and obtaining the login information for the ABCMS Provider Portal should be the Administrator or other administrative personnel. If support is needed with gaining access to the Provider Portal, please use the contact below: 919.814.6401 DHHS.CBC.Unit@dhhs.nc.gov. Item #1835: To reach compliance with this item, a new Medical Action Plan must be completed by the parent or physician. As a reminder, the Medical Action Plan must be updated annually or as changes are made. In your letter of compliance, include a statement that indicates the Medical Action Plan has been updated by the parent of the one (1) child. Item #1874: The policy acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy must be signed by staff prior to caring for children. In your letter of compliance, include a statement that indicates the policy will be signed by staff prior to caring for children. Item #1898: To reach compliance with this item, the one (1) staff, DP, must complete the Health and Safety training topics. In your letter of compliance, include a statement that indicates the training has been complete and the certificates are in the staff member’s file. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/7/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Extension Request: All violations must be corrected immediately, however if extenuating circumstances prevent you from reaching compliance by the due date listed above, you may be able to request an extension for specific violations. We discussed the facility will be closed 6/29/26 to 7/3/26 for the Independence Day holiday. If additional time is needed to reach compliance with specific violations, please send me a written request and include the following information for each violation that needs an extension: -the item # -the detailed reason an extension is needed -the new date you are requesting an extension to Approval for extension is needed by my Supervisor. Please plan to send me an extension request for any items needing extra time by 7/2/26. Consultation is provided as follows: Staff and Training Worksheet: We discussed the importance of completing staff and training worksheets accurately. The staff and training worksheet is considered legal documentation as indicated by the certification statement on the bottom of the sheet. Moving forward, plan to complete the form carefully to ensure information is accurate. A new staff and training worksheet is available on the Division’s website>Provider tab>Provider Documents and Forms. Modeling appropriate eating habits: As a reminder, staff are to model appropriate eating habits for children. Staff should transfer beverages from a fast food cup to an opaque cup to consume in front of children. Similarly, food purchased from a fast food restaurant should be placed on a plate if it will be consumed in front of children. WORKS Letters: As a reminder, the Administrator and Lead Teachers must submit education information to WORKS to be evaluated within six (6) months of assuming the duties of an Administrator or Lead Teacher. If additional coursework is needed, staff must enroll in the required coursework within six (6) months of assuming Administrator or Lead Teacher duties. As a reminder, staff must “apply” for their desired position in order to be evaluated for their desired position. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/23/2026 Number Present: 89 Completed Date: 6/23/2026 Age: From 2 To 5 Total Minutes: 385 Time In: 09:20 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rebecca Lennox, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Lennox was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 6/22/26. The North Carolina Secretary of State website was viewed prior to today’s visit and the Limited Liability Company, Cadence Education, LLC, is current/active as of 6/22/26. Permit type – one (1) star license issued 12/27/25 Special Services/Restrictions – 1sy shift (daytime care), children under 2.5 years old in rooms with direct exits only. The temporary license was issued on 6/27/25. The last fire drill was practiced on 5/5/20/26. The last lockdown drill was practiced on 4/30/26. The last playground inspection was documented on 5/28/26. The last fire inspection was approved on 11/17/25. The last sanitation inspection was conducted on 8/20/25 with two (2) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 8/29/23 without hazards. The lead in water test is due again by 8/29/26. Lead paint and asbestos testing was completed on 7/29/24. The program does not provide transportation. Upon arrival, I was greeted by Ms. Lennox. In classroom space 8, children were engaged in a large group music and movement activity led by the teacher. In classroom space 7, children were engaged in circle time as they sung songs and read books with the teacher. In classroom space 6, children explored the outdoor learning environment as they climbed a climber, threw and rolled a large beach ball and practiced tumbling on the astroturf surfacing. In classroom space 5, children were engaged in a large group playdoh activity, using a wide variety of tools to manipulate the playdoh into various shapes. In classroom space 4, children were engaged in free choice center play. Children pretended to cook and eat food in dramatic play and built small structures with a large variety of manipulatives. In classroom space 2, transitioned into the classroom from playing outdoors. Children and staff washed hands and then began a large group teacher led discussion about languages in other countries, using a globe for reference. In classroom space 1, children participated in a large group, teacher led handwriting lesson. Interactions were positive and nurturing. Supervision was adequate. Twelve (12) children’s files were monitored. Nine (9) staff files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The Summary of the NC Child Care Law was not posted in an area easily seen by parents. G.S. 110-102 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) cans of aerosol shaving cream were observed in an unlocked cabinet in the bathroom between classrooms 3 and 4. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. One (1) diaper in the bathroom between classrooms 5 and 6 expired 4/2026 .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) staff received medical reports after the date of hire. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not complete the Health Questionnaire on an annual basis. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The Criminal Background Check qualifying letter for one (1) staff expired on 4/26/26. The updated Criminal Background Check qualifying letter was dated 5/28/26. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid First Aid certificates on file within the first ninety (90) days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certificate for one (1) staff, hire date 1/6/26, expired 6/16/26. Three (3) additional staff did not have valid CPR certificates on file within the first ninety (90) days of employment. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff were connected to the facility in the ABCMS Provider Portal. G.S. 110-90.2 & .2703(r) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The asthma Medical Action Plan for one (1) child was last updated on 10/29/24. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two (2) staff did not sign the acknowledgement that they received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy prior to caring for children. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 2/19/25, did not complete the Health and Safety Training topics within the first year of hire. .1102(a) Technical assistance was provided as follows: Item #115: The Summary of the Law was posted during the visit. This is corrected. No further corrective action is needed. Item #840: The cans of shaving cream were placed in locked storage during the visit today. This is corrected. No further corrective action is needed. Item #849: The diaper cream was discarded during the visit today. This is corrected. No further corrective action is needed. Item #1032: The two (2) staff are noted on the staff and training worksheet. Medical reports for staff must be completed and on file prior to employment according to the chart in rule .0701(a). In your letter of compliance, include a statement that indicates how you will ensure staff have a medical report on file prior to employment. For example, you can state “staff will not be permitted to begin work at the facility in any capacity until the medical report is on file”. Item #1034: The two (2) staff completed an updated Health Questionnaire during the visit today. This is corrected. No further corrective action is needed. Item #1044: Criminal Background Check qualifying letters must be renewed prior to the expiration date of the current letter. Staff can begin the process to receive a new letter of compliance up to six (6) months prior to the expiration date of the current letter. I strongly recommend staff begin this process well before the expiration date, as unexpected delays regarding technology and scheduling conflicts may occur. Please note, back to back violations regarding Criminal Background Checks may result in an Administrative Action recommendation. In your letter of compliance, include a statement that indicates how you will ensure staff completed the Criminal Background Check (CBC) process prior to the expiration of the current letter. For example, you can state “A calendar reminder has been set for six months prior to the expiration date of staff’s current qualifying letters. Staff will be notified when they are able to begin the process to renew their CBC letter.” Item #1048 and #1049: I spoke with Bennie Manning, Administrator, via telephone during the visit today. Ms. Manning stated all staff have received CPR/First Aid training through an approved source, however the certificates have not been sent to them. The training is provided by the owning corporation. Corporate staff were contacted during the visit today to request the certificates. However, they were unable to be delivered during the visit. To reach compliance with this item, all staff must have valid CPR/First Aid certificates on file within ninety (90) days of employment. Until the certificates are on file, staff with expired CPR/First Aid certificates or staff who are out of compliance with the ninety (90) day requirement cannot be left alone with children. In your letter of compliance, please include a statement that indicates the cards have been obtained from the trainer and have been placed in the staff members’ files. Item #1805: To reach compliance with this item, at least one (1) staff member must be connected to the facility in the ABCMS Provider Portal. A Technical Assistance document was provided to you in the email containing this visit summary and include click by click instructions. In your letter of compliance, include a statement that indicates one (1) staff is connected to the facility in the ABCMS Provider Portal. Please note, moving forward, you are required to connect all existing staff to your facility and are required to connect new hires to the facility within five (5) days of hire. We discussed a teacher has taken the Criminal Background Check Provider Portal training. The person responsible for taking the training and obtaining the login information for the ABCMS Provider Portal should be the Administrator or other administrative personnel. If support is needed with gaining access to the Provider Portal, please use the contact below: 919.814.6401 DHHS.CBC.Unit@dhhs.nc.gov. Item #1835: To reach compliance with this item, a new Medical Action Plan must be completed by the parent or physician. As a reminder, the Medical Action Plan must be updated annually or as changes are made. In your letter of compliance, include a statement that indicates the Medical Action Plan has been updated by the parent of the one (1) child. Item #1874: The policy acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy must be signed by staff prior to caring for children. In your letter of compliance, include a statement that indicates the policy will be signed by staff prior to caring for children. Item #1898: To reach compliance with this item, the one (1) staff, DP, must complete the Health and Safety training topics. In your letter of compliance, include a statement that indicates the training has been complete and the certificates are in the staff member’s file. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/7/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Extension Request: All violations must be corrected immediately, however if extenuating circumstances prevent you from reaching compliance by the due date listed above, you may be able to request an extension for specific violations. We discussed the facility will be closed 6/29/26 to 7/3/26 for the Independence Day holiday. If additional time is needed to reach compliance with specific violations, please send me a written request and include the following information for each violation that needs an extension: -the item # -the detailed reason an extension is needed -the new date you are requesting an extension to Approval for extension is needed by my Supervisor. Please plan to send me an extension request for any items needing extra time by 7/2/26. Consultation is provided as follows: Staff and Training Worksheet: We discussed the importance of completing staff and training worksheets accurately. The staff and training worksheet is considered legal documentation as indicated by the certification statement on the bottom of the sheet. Moving forward, plan to complete the form carefully to ensure information is accurate. A new staff and training worksheet is available on the Division’s website>Provider tab>Provider Documents and Forms. Modeling appropriate eating habits: As a reminder, staff are to model appropriate eating habits for children. Staff should transfer beverages from a fast food cup to an opaque cup to consume in front of children. Similarly, food purchased from a fast food restaurant should be placed on a plate if it will be consumed in front of children. WORKS Letters: As a reminder, the Administrator and Lead Teachers must submit education information to WORKS to be evaluated within six (6) months of assuming the duties of an Administrator or Lead Teacher. If additional coursework is needed, staff must enroll in the required coursework within six (6) months of assuming Administrator or Lead Teacher duties. As a reminder, staff must “apply” for their desired position in order to be evaluated for their desired position. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 0226-072L Visit Date: 2/18/2026 Number Present: 105 Completed Date: 2/18/2026 Age: From 2 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Renee Malinovski, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Malinovski and Bennie Manning, Assistant Director, assisted me today. The center’s compliance history was reviewed with the operator. The program’s compliance history is ninety-one percent (91%) as of 2/16/26. The facility operates with a one-star license issued on 12/27/25. The Special Services/Restrictions includes 1st shift (daytime care), children under 2.5 years old in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 2/11/26 and sent to me on 2/12/26. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, and license posted were monitored. Allegations within the report included the following: There is staff/child ratio concern. The allegations include information that indicates twenty (20) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. Additionally, allegations include information that fourteen (14) to sixteen (16) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. There is a supervision concern. The allegations include information that indicates children are not adequately supervised in the classroom for two-year-old children while the caregiver is changing diapers in the bathroom. There is a diapering concern. The allegations include information that the diaper of a two-year-old child was not changed when soiled. I interviewed three (3) staff. Video footage was not reviewed today. I observed classroom space 6 and 7. I observed children eating breakfast and transitioning to child-led center play and teacher led activities. I reviewed name to face count rosters that include documentation of arrival and departure times. Based on the interview, record review and observations, the allegation regarding staff/child ratio was unsubstantiated. Based on the interview and observations, the allegation regarding supervision was unsubstantiated. Based on the interview and observations, the allegation regarding diapering was substantiated. An additional staff/child ratio violation was cited after reviewing records from October 2025 which is outside of the timeframe included in the complaint allegations. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On 10/7/25, from approximately 9:32am to 10:16am there were eleven (11) children ages two to three years old in classroom space 7 with one (1) caregiver. GS 110-91(7);.0713(a-d) 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. Approximately two (2) weeks ago, diapers were not changed when soiled in the classroom for two year old children between the hours of 8:30am to 12:00pm. 10A NCAC 09 .0806(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Small foam leaves were observed in classroom space 6, the classroom for two year old children. .0604(q) Technical assistance was provided as follows: Item #301: Minimum ratios must be maintained at all times according to rule .0713(a). We discussed rule .1801(b) that allows you to be in compliance with only one (1) caregiver present during nap time for groups of children ages two years old and older. Outside of this exception ratios must be maintained at all times. We discussed procedures you have implemented to ensure compliance with this rule already, including keeping children in their home classroom during nap and only combining groups when staffing allows. Staff/child ratios were observed to be in compliance during the visit today. I observed administrative staff covering classrooms to provide breaks and support throughout the visit today. Item #401: We discussed the facility’s policy is to change diapers every two (2) hours and as soiled. All staff interviewed today confirmed that they change diapers when soiled even if it has not been two (2) hours since the last diaper change. Diaper charts were implemented approximately one (1) week ago documenting when children’s diapers are changed. Implementation of this diaper chart was observed during the visit today. To reach compliance with this item, plan to review the diapering policy with all staff to ensure understanding of the expectations. Item #858: We discussed the small foam leaves must be removed from the classroom. We discussed the foam leaves were mixed into a basket with fabric leaves for exploration. The fabric leaves were large enough and were not made of easily torn material. To reach compliance with this item, remove the small foam leaves from classroom space 6. In your letter of compliance, provide a statement that indicates the small parts have been removed from the classroom for two year old children. Achieving Compliance: The facility received a violation regarding staff/child ratios today. A follow-up visit will be conducted in the near future to determine if staff/child ratios are maintained per Child Care Rule 10A NCAC 09 .0713(a). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 3/4/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Consultation is provided as follows: Supervision: We discussed adequate supervision during diaper changes. The diaper changing tables are located in the bathroom right near the doorway to the classroom. Currently, staff give children an activity in an area near the doorway to the bathroom to ensure they are able to see and hear all children while a diaper change occurs. If an emergency arises while the diaper change is occurring, staff use walkie talkies to call administrative staff for support. The current procedure aligns with rule .1801(a). We discussed rule .1801(a)(5). Staff were able to see and hear children who were eating during the visit today, aligning with rule. Plan to review the procedures with staff to ensure diaper changes do not occur while children are eating if there is only one (1) staff member present. You stated today, the facility’s policy states that staff are to call for support if a diaper change needs to occur while children are eating. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0806 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 0226-072L Visit Date: 2/18/2026 Number Present: 105 Completed Date: 2/18/2026 Age: From 2 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Renee Malinovski, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Malinovski and Bennie Manning, Assistant Director, assisted me today. The center’s compliance history was reviewed with the operator. The program’s compliance history is ninety-one percent (91%) as of 2/16/26. The facility operates with a one-star license issued on 12/27/25. The Special Services/Restrictions includes 1st shift (daytime care), children under 2.5 years old in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 2/11/26 and sent to me on 2/12/26. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, and license posted were monitored. Allegations within the report included the following: There is staff/child ratio concern. The allegations include information that indicates twenty (20) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. Additionally, allegations include information that fourteen (14) to sixteen (16) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. There is a supervision concern. The allegations include information that indicates children are not adequately supervised in the classroom for two-year-old children while the caregiver is changing diapers in the bathroom. There is a diapering concern. The allegations include information that the diaper of a two-year-old child was not changed when soiled. I interviewed three (3) staff. Video footage was not reviewed today. I observed classroom space 6 and 7. I observed children eating breakfast and transitioning to child-led center play and teacher led activities. I reviewed name to face count rosters that include documentation of arrival and departure times. Based on the interview, record review and observations, the allegation regarding staff/child ratio was unsubstantiated. Based on the interview and observations, the allegation regarding supervision was unsubstantiated. Based on the interview and observations, the allegation regarding diapering was substantiated. An additional staff/child ratio violation was cited after reviewing records from October 2025 which is outside of the timeframe included in the complaint allegations. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On 10/7/25, from approximately 9:32am to 10:16am there were eleven (11) children ages two to three years old in classroom space 7 with one (1) caregiver. GS 110-91(7);.0713(a-d) 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. Approximately two (2) weeks ago, diapers were not changed when soiled in the classroom for two year old children between the hours of 8:30am to 12:00pm. 10A NCAC 09 .0806(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Small foam leaves were observed in classroom space 6, the classroom for two year old children. .0604(q) Technical assistance was provided as follows: Item #301: Minimum ratios must be maintained at all times according to rule .0713(a). We discussed rule .1801(b) that allows you to be in compliance with only one (1) caregiver present during nap time for groups of children ages two years old and older. Outside of this exception ratios must be maintained at all times. We discussed procedures you have implemented to ensure compliance with this rule already, including keeping children in their home classroom during nap and only combining groups when staffing allows. Staff/child ratios were observed to be in compliance during the visit today. I observed administrative staff covering classrooms to provide breaks and support throughout the visit today. Item #401: We discussed the facility’s policy is to change diapers every two (2) hours and as soiled. All staff interviewed today confirmed that they change diapers when soiled even if it has not been two (2) hours since the last diaper change. Diaper charts were implemented approximately one (1) week ago documenting when children’s diapers are changed. Implementation of this diaper chart was observed during the visit today. To reach compliance with this item, plan to review the diapering policy with all staff to ensure understanding of the expectations. Item #858: We discussed the small foam leaves must be removed from the classroom. We discussed the foam leaves were mixed into a basket with fabric leaves for exploration. The fabric leaves were large enough and were not made of easily torn material. To reach compliance with this item, remove the small foam leaves from classroom space 6. In your letter of compliance, provide a statement that indicates the small parts have been removed from the classroom for two year old children. Achieving Compliance: The facility received a violation regarding staff/child ratios today. A follow-up visit will be conducted in the near future to determine if staff/child ratios are maintained per Child Care Rule 10A NCAC 09 .0713(a). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 3/4/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Consultation is provided as follows: Supervision: We discussed adequate supervision during diaper changes. The diaper changing tables are located in the bathroom right near the doorway to the classroom. Currently, staff give children an activity in an area near the doorway to the bathroom to ensure they are able to see and hear all children while a diaper change occurs. If an emergency arises while the diaper change is occurring, staff use walkie talkies to call administrative staff for support. The current procedure aligns with rule .1801(a). We discussed rule .1801(a)(5). Staff were able to see and hear children who were eating during the visit today, aligning with rule. Plan to review the procedures with staff to ensure diaper changes do not occur while children are eating if there is only one (1) staff member present. You stated today, the facility’s policy states that staff are to call for support if a diaper change needs to occur while children are eating. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 0226-072L Visit Date: 2/18/2026 Number Present: 105 Completed Date: 2/18/2026 Age: From 2 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Renee Malinovski, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Malinovski and Bennie Manning, Assistant Director, assisted me today. The center’s compliance history was reviewed with the operator. The program’s compliance history is ninety-one percent (91%) as of 2/16/26. The facility operates with a one-star license issued on 12/27/25. The Special Services/Restrictions includes 1st shift (daytime care), children under 2.5 years old in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 2/11/26 and sent to me on 2/12/26. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, and license posted were monitored. Allegations within the report included the following: There is staff/child ratio concern. The allegations include information that indicates twenty (20) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. Additionally, allegations include information that fourteen (14) to sixteen (16) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. There is a supervision concern. The allegations include information that indicates children are not adequately supervised in the classroom for two-year-old children while the caregiver is changing diapers in the bathroom. There is a diapering concern. The allegations include information that the diaper of a two-year-old child was not changed when soiled. I interviewed three (3) staff. Video footage was not reviewed today. I observed classroom space 6 and 7. I observed children eating breakfast and transitioning to child-led center play and teacher led activities. I reviewed name to face count rosters that include documentation of arrival and departure times. Based on the interview, record review and observations, the allegation regarding staff/child ratio was unsubstantiated. Based on the interview and observations, the allegation regarding supervision was unsubstantiated. Based on the interview and observations, the allegation regarding diapering was substantiated. An additional staff/child ratio violation was cited after reviewing records from October 2025 which is outside of the timeframe included in the complaint allegations. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On 10/7/25, from approximately 9:32am to 10:16am there were eleven (11) children ages two to three years old in classroom space 7 with one (1) caregiver. GS 110-91(7);.0713(a-d) 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. Approximately two (2) weeks ago, diapers were not changed when soiled in the classroom for two year old children between the hours of 8:30am to 12:00pm. 10A NCAC 09 .0806(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Small foam leaves were observed in classroom space 6, the classroom for two year old children. .0604(q) Technical assistance was provided as follows: Item #301: Minimum ratios must be maintained at all times according to rule .0713(a). We discussed rule .1801(b) that allows you to be in compliance with only one (1) caregiver present during nap time for groups of children ages two years old and older. Outside of this exception ratios must be maintained at all times. We discussed procedures you have implemented to ensure compliance with this rule already, including keeping children in their home classroom during nap and only combining groups when staffing allows. Staff/child ratios were observed to be in compliance during the visit today. I observed administrative staff covering classrooms to provide breaks and support throughout the visit today. Item #401: We discussed the facility’s policy is to change diapers every two (2) hours and as soiled. All staff interviewed today confirmed that they change diapers when soiled even if it has not been two (2) hours since the last diaper change. Diaper charts were implemented approximately one (1) week ago documenting when children’s diapers are changed. Implementation of this diaper chart was observed during the visit today. To reach compliance with this item, plan to review the diapering policy with all staff to ensure understanding of the expectations. Item #858: We discussed the small foam leaves must be removed from the classroom. We discussed the foam leaves were mixed into a basket with fabric leaves for exploration. The fabric leaves were large enough and were not made of easily torn material. To reach compliance with this item, remove the small foam leaves from classroom space 6. In your letter of compliance, provide a statement that indicates the small parts have been removed from the classroom for two year old children. Achieving Compliance: The facility received a violation regarding staff/child ratios today. A follow-up visit will be conducted in the near future to determine if staff/child ratios are maintained per Child Care Rule 10A NCAC 09 .0713(a). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 3/4/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Consultation is provided as follows: Supervision: We discussed adequate supervision during diaper changes. The diaper changing tables are located in the bathroom right near the doorway to the classroom. Currently, staff give children an activity in an area near the doorway to the bathroom to ensure they are able to see and hear all children while a diaper change occurs. If an emergency arises while the diaper change is occurring, staff use walkie talkies to call administrative staff for support. The current procedure aligns with rule .1801(a). We discussed rule .1801(a)(5). Staff were able to see and hear children who were eating during the visit today, aligning with rule. Plan to review the procedures with staff to ensure diaper changes do not occur while children are eating if there is only one (1) staff member present. You stated today, the facility’s policy states that staff are to call for support if a diaper change needs to occur while children are eating. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 0226-072L Visit Date: 2/18/2026 Number Present: 105 Completed Date: 2/18/2026 Age: From 2 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Renee Malinovski, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Malinovski and Bennie Manning, Assistant Director, assisted me today. The center’s compliance history was reviewed with the operator. The program’s compliance history is ninety-one percent (91%) as of 2/16/26. The facility operates with a one-star license issued on 12/27/25. The Special Services/Restrictions includes 1st shift (daytime care), children under 2.5 years old in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 2/11/26 and sent to me on 2/12/26. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, and license posted were monitored. Allegations within the report included the following: There is staff/child ratio concern. The allegations include information that indicates twenty (20) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. Additionally, allegations include information that fourteen (14) to sixteen (16) children who were two years old were observed with one (1) caregiver in the classroom for two-year-old children. There is a supervision concern. The allegations include information that indicates children are not adequately supervised in the classroom for two-year-old children while the caregiver is changing diapers in the bathroom. There is a diapering concern. The allegations include information that the diaper of a two-year-old child was not changed when soiled. I interviewed three (3) staff. Video footage was not reviewed today. I observed classroom space 6 and 7. I observed children eating breakfast and transitioning to child-led center play and teacher led activities. I reviewed name to face count rosters that include documentation of arrival and departure times. Based on the interview, record review and observations, the allegation regarding staff/child ratio was unsubstantiated. Based on the interview and observations, the allegation regarding supervision was unsubstantiated. Based on the interview and observations, the allegation regarding diapering was substantiated. An additional staff/child ratio violation was cited after reviewing records from October 2025 which is outside of the timeframe included in the complaint allegations. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On 10/7/25, from approximately 9:32am to 10:16am there were eleven (11) children ages two to three years old in classroom space 7 with one (1) caregiver. GS 110-91(7);.0713(a-d) 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. Approximately two (2) weeks ago, diapers were not changed when soiled in the classroom for two year old children between the hours of 8:30am to 12:00pm. 10A NCAC 09 .0806(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Small foam leaves were observed in classroom space 6, the classroom for two year old children. .0604(q) Technical assistance was provided as follows: Item #301: Minimum ratios must be maintained at all times according to rule .0713(a). We discussed rule .1801(b) that allows you to be in compliance with only one (1) caregiver present during nap time for groups of children ages two years old and older. Outside of this exception ratios must be maintained at all times. We discussed procedures you have implemented to ensure compliance with this rule already, including keeping children in their home classroom during nap and only combining groups when staffing allows. Staff/child ratios were observed to be in compliance during the visit today. I observed administrative staff covering classrooms to provide breaks and support throughout the visit today. Item #401: We discussed the facility’s policy is to change diapers every two (2) hours and as soiled. All staff interviewed today confirmed that they change diapers when soiled even if it has not been two (2) hours since the last diaper change. Diaper charts were implemented approximately one (1) week ago documenting when children’s diapers are changed. Implementation of this diaper chart was observed during the visit today. To reach compliance with this item, plan to review the diapering policy with all staff to ensure understanding of the expectations. Item #858: We discussed the small foam leaves must be removed from the classroom. We discussed the foam leaves were mixed into a basket with fabric leaves for exploration. The fabric leaves were large enough and were not made of easily torn material. To reach compliance with this item, remove the small foam leaves from classroom space 6. In your letter of compliance, provide a statement that indicates the small parts have been removed from the classroom for two year old children. Achieving Compliance: The facility received a violation regarding staff/child ratios today. A follow-up visit will be conducted in the near future to determine if staff/child ratios are maintained per Child Care Rule 10A NCAC 09 .0713(a). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 3/4/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Consultation is provided as follows: Supervision: We discussed adequate supervision during diaper changes. The diaper changing tables are located in the bathroom right near the doorway to the classroom. Currently, staff give children an activity in an area near the doorway to the bathroom to ensure they are able to see and hear all children while a diaper change occurs. If an emergency arises while the diaper change is occurring, staff use walkie talkies to call administrative staff for support. The current procedure aligns with rule .1801(a). We discussed rule .1801(a)(5). Staff were able to see and hear children who were eating during the visit today, aligning with rule. Plan to review the procedures with staff to ensure diaper changes do not occur while children are eating if there is only one (1) staff member present. You stated today, the facility’s policy states that staff are to call for support if a diaper change needs to occur while children are eating. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/16/2025 Number Present: 99 Completed Date: 9/16/2025 Age: From 2 To 5 Total Minutes: 320 Time In: 09:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, Renee Malinovsky, Assistant Director from another site, and Lisa Robb, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/2725. A sanitation inspection was conducted on 8/14/25 with fourteen (14) demerits for a Provisional classification. A second sanitation inspection was conducted on 8/20/25 with two (2) demerits for a Superior classification. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. The EPR plan must be transferred within four (4) months after a staff has completed the EPR training. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 8/27/25. A shelter-in-place drill or lockdown drill must be practiced during the month of September 2025. The last playground inspection was completed on 8/26/25. The incident log is in use. The children were observed during free play, large group activities, routine care, and lunch. The lunch today was Greek chicken, salad, apples, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. We discussed you may apply for a rated license at any time and can reference the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One (1) staff hired on 8/11/25 had an emergency information form dated 8/27/25. One (1) staff hired on 8/25/25 had an emergency information form dated 8/27/25. Refer to the staff and training worksheets. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) staff hired on 8/11/25 does not have documentation on file of receiving the six (6) hours of orientation covering the required topics. One (1) staff hired on 8/25/25 does not have documentation on file of receiving the six (6) hours of orientation covering the required topics. Refer to the staff and training worksheet. .1101(a)(b) 1230 Personnel policies were not discussed with each staff at employment and a copy was not available to all staff. One (1) staff hired on 8/11/25 did not have signed documentation to state the staff had reviewed the personnel policies. One (1) staff hired on 8/27/25 did not have signed documentation to state the staff had reviewed the personnel policies. Refer to the staff and training worksheet. 10A NCAC 09 .0514(e) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child file contained emergency medical care information that was last updated on 1/5/23. Refer to the children record worksheet. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One (1) staff hired on 8/11/25 did not have a signed acknowledgement on file. Refer to the staff and training worksheet. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff hired on 9/16/24 did complete the required health and safety training topics within one (1) year of employment. Refer to the staff and training worksheet. .1102(a) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 9/30/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations Annually updated emergency medical care information for children – Item #1311 To achieve compliance, the parent will need to complete new emergency medical care information. We discussed you are in the process of collecting the updated emergency medical care paperwork from all families. New Staff Orientation documentation, first two weeks – Item #1067 To achieve compliance, the documentation of the new staff orientation must be on file and a plan must be put in place to state how staff will receive the required six (6) hours within the first two (2) weeks of employment and who will be responsible for providing and documenting the training. Staff Emergency Information form – Item #1035 The emergency information form for staff must be completed by day one of employment, when any changes occur, and at least annually thereafter. To achieve compliance, a plan must be put in place to state how the emergency information form for staff will be completed by day one of employment. Prevention of Shaken Baby and Abusive Head Trauma policy for staff – Item #1874 To achieve compliance, the staff must review the policy and sign the acknowledgement, and a plan must be put in place to state how the policy will be reviewed with staff prior to caring for children. Review of Personnel Policies by staff – Item #1230 To achieve compliance, the staff will need to review the personnel policies and sign an acknowledgement form. A plan will need to be in place to state how new staff will have the review of personnel policies in the future. Health and Safety Trainings – Item #1898 To achieve compliance, the staff must complete all required health and safety topics on or before 9/30/25. We discussed the trainings online at DCDEE Moodle and are on demand where the staff can take at any time of the day. Consultation: Ms. Ponder is currently enrolled in EDU 261. Ms. Malinovsky is currently enrolled in EDU 262. The Epi Pen, in space #7, has an expiration date of 9/30/25 and the permission/action plan expires 10/22/25. We discussed that the parent communication will go out today to notify the parent of the need of a new Epi Pen and updated action plan and medication authorization form. We discussed that one (1) staff with a hire date of 10/31/24 is due to complete health and safety trainings on or before 10/31/25. There was no documentation of the health and safety training being in process of being completed in the staff file. Reminder that the cook has ninety (90) days from the date of employment to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. Staff are in process of transitioning to a separate schedule and activity plan. We discussed the Buncombe Partnership for Children offers training on the Foundations for Early Learning and Development book. You can contact Jenny Vial, Jenny@BuncombePFC.org, or Anya Robyak, anya@buncombepfc.org. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2215 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/16/2025 Number Present: 99 Completed Date: 9/16/2025 Age: From 2 To 5 Total Minutes: 320 Time In: 09:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, Renee Malinovsky, Assistant Director from another site, and Lisa Robb, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/2725. A sanitation inspection was conducted on 8/14/25 with fourteen (14) demerits for a Provisional classification. A second sanitation inspection was conducted on 8/20/25 with two (2) demerits for a Superior classification. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. The EPR plan must be transferred within four (4) months after a staff has completed the EPR training. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 8/27/25. A shelter-in-place drill or lockdown drill must be practiced during the month of September 2025. The last playground inspection was completed on 8/26/25. The incident log is in use. The children were observed during free play, large group activities, routine care, and lunch. The lunch today was Greek chicken, salad, apples, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. We discussed you may apply for a rated license at any time and can reference the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One (1) staff hired on 8/11/25 had an emergency information form dated 8/27/25. One (1) staff hired on 8/25/25 had an emergency information form dated 8/27/25. Refer to the staff and training worksheets. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) staff hired on 8/11/25 does not have documentation on file of receiving the six (6) hours of orientation covering the required topics. One (1) staff hired on 8/25/25 does not have documentation on file of receiving the six (6) hours of orientation covering the required topics. Refer to the staff and training worksheet. .1101(a)(b) 1230 Personnel policies were not discussed with each staff at employment and a copy was not available to all staff. One (1) staff hired on 8/11/25 did not have signed documentation to state the staff had reviewed the personnel policies. One (1) staff hired on 8/27/25 did not have signed documentation to state the staff had reviewed the personnel policies. Refer to the staff and training worksheet. 10A NCAC 09 .0514(e) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child file contained emergency medical care information that was last updated on 1/5/23. Refer to the children record worksheet. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One (1) staff hired on 8/11/25 did not have a signed acknowledgement on file. Refer to the staff and training worksheet. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff hired on 9/16/24 did complete the required health and safety training topics within one (1) year of employment. Refer to the staff and training worksheet. .1102(a) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 9/30/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations Annually updated emergency medical care information for children – Item #1311 To achieve compliance, the parent will need to complete new emergency medical care information. We discussed you are in the process of collecting the updated emergency medical care paperwork from all families. New Staff Orientation documentation, first two weeks – Item #1067 To achieve compliance, the documentation of the new staff orientation must be on file and a plan must be put in place to state how staff will receive the required six (6) hours within the first two (2) weeks of employment and who will be responsible for providing and documenting the training. Staff Emergency Information form – Item #1035 The emergency information form for staff must be completed by day one of employment, when any changes occur, and at least annually thereafter. To achieve compliance, a plan must be put in place to state how the emergency information form for staff will be completed by day one of employment. Prevention of Shaken Baby and Abusive Head Trauma policy for staff – Item #1874 To achieve compliance, the staff must review the policy and sign the acknowledgement, and a plan must be put in place to state how the policy will be reviewed with staff prior to caring for children. Review of Personnel Policies by staff – Item #1230 To achieve compliance, the staff will need to review the personnel policies and sign an acknowledgement form. A plan will need to be in place to state how new staff will have the review of personnel policies in the future. Health and Safety Trainings – Item #1898 To achieve compliance, the staff must complete all required health and safety topics on or before 9/30/25. We discussed the trainings online at DCDEE Moodle and are on demand where the staff can take at any time of the day. Consultation: Ms. Ponder is currently enrolled in EDU 261. Ms. Malinovsky is currently enrolled in EDU 262. The Epi Pen, in space #7, has an expiration date of 9/30/25 and the permission/action plan expires 10/22/25. We discussed that the parent communication will go out today to notify the parent of the need of a new Epi Pen and updated action plan and medication authorization form. We discussed that one (1) staff with a hire date of 10/31/24 is due to complete health and safety trainings on or before 10/31/25. There was no documentation of the health and safety training being in process of being completed in the staff file. Reminder that the cook has ninety (90) days from the date of employment to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. Staff are in process of transitioning to a separate schedule and activity plan. We discussed the Buncombe Partnership for Children offers training on the Foundations for Early Learning and Development book. You can contact Jenny Vial, Jenny@BuncombePFC.org, or Anya Robyak, anya@buncombepfc.org. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/16/2025 Number Present: 99 Completed Date: 9/16/2025 Age: From 2 To 5 Total Minutes: 320 Time In: 09:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, Renee Malinovsky, Assistant Director from another site, and Lisa Robb, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/2725. A sanitation inspection was conducted on 8/14/25 with fourteen (14) demerits for a Provisional classification. A second sanitation inspection was conducted on 8/20/25 with two (2) demerits for a Superior classification. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. The EPR plan must be transferred within four (4) months after a staff has completed the EPR training. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 8/27/25. A shelter-in-place drill or lockdown drill must be practiced during the month of September 2025. The last playground inspection was completed on 8/26/25. The incident log is in use. The children were observed during free play, large group activities, routine care, and lunch. The lunch today was Greek chicken, salad, apples, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. We discussed you may apply for a rated license at any time and can reference the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One (1) staff hired on 8/11/25 had an emergency information form dated 8/27/25. One (1) staff hired on 8/25/25 had an emergency information form dated 8/27/25. Refer to the staff and training worksheets. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) staff hired on 8/11/25 does not have documentation on file of receiving the six (6) hours of orientation covering the required topics. One (1) staff hired on 8/25/25 does not have documentation on file of receiving the six (6) hours of orientation covering the required topics. Refer to the staff and training worksheet. .1101(a)(b) 1230 Personnel policies were not discussed with each staff at employment and a copy was not available to all staff. One (1) staff hired on 8/11/25 did not have signed documentation to state the staff had reviewed the personnel policies. One (1) staff hired on 8/27/25 did not have signed documentation to state the staff had reviewed the personnel policies. Refer to the staff and training worksheet. 10A NCAC 09 .0514(e) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child file contained emergency medical care information that was last updated on 1/5/23. Refer to the children record worksheet. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One (1) staff hired on 8/11/25 did not have a signed acknowledgement on file. Refer to the staff and training worksheet. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff hired on 9/16/24 did complete the required health and safety training topics within one (1) year of employment. Refer to the staff and training worksheet. .1102(a) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 9/30/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations Annually updated emergency medical care information for children – Item #1311 To achieve compliance, the parent will need to complete new emergency medical care information. We discussed you are in the process of collecting the updated emergency medical care paperwork from all families. New Staff Orientation documentation, first two weeks – Item #1067 To achieve compliance, the documentation of the new staff orientation must be on file and a plan must be put in place to state how staff will receive the required six (6) hours within the first two (2) weeks of employment and who will be responsible for providing and documenting the training. Staff Emergency Information form – Item #1035 The emergency information form for staff must be completed by day one of employment, when any changes occur, and at least annually thereafter. To achieve compliance, a plan must be put in place to state how the emergency information form for staff will be completed by day one of employment. Prevention of Shaken Baby and Abusive Head Trauma policy for staff – Item #1874 To achieve compliance, the staff must review the policy and sign the acknowledgement, and a plan must be put in place to state how the policy will be reviewed with staff prior to caring for children. Review of Personnel Policies by staff – Item #1230 To achieve compliance, the staff will need to review the personnel policies and sign an acknowledgement form. A plan will need to be in place to state how new staff will have the review of personnel policies in the future. Health and Safety Trainings – Item #1898 To achieve compliance, the staff must complete all required health and safety topics on or before 9/30/25. We discussed the trainings online at DCDEE Moodle and are on demand where the staff can take at any time of the day. Consultation: Ms. Ponder is currently enrolled in EDU 261. Ms. Malinovsky is currently enrolled in EDU 262. The Epi Pen, in space #7, has an expiration date of 9/30/25 and the permission/action plan expires 10/22/25. We discussed that the parent communication will go out today to notify the parent of the need of a new Epi Pen and updated action plan and medication authorization form. We discussed that one (1) staff with a hire date of 10/31/24 is due to complete health and safety trainings on or before 10/31/25. There was no documentation of the health and safety training being in process of being completed in the staff file. Reminder that the cook has ninety (90) days from the date of employment to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. Staff are in process of transitioning to a separate schedule and activity plan. We discussed the Buncombe Partnership for Children offers training on the Foundations for Early Learning and Development book. You can contact Jenny Vial, Jenny@BuncombePFC.org, or Anya Robyak, anya@buncombepfc.org. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0508 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2215 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: The Academy of Asheville Facility ID: 11000965 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 8/4/2025 Number Present: 83 Completed Date: 8/4/2025 Age: From 2 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Shannon Ponder, Administrator, and Cynthia Kohlrusch, Director, were on-site and available to answer and ask questions. Lisa Robb, Legal Operator, arrived at approximately 11:30am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/27/25 and is effective through 12/27/25. The restrictions include first shift only for one hundred seventy eighty (180) children, ages 2-5 years old, children under 2.5 years of age in rooms with direct exits only. The Secretary of State website was checked today, and the company, Cadence Education, LLC, is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. A zoning letter for 1709 Hendersonville Road, Asheville was completed and dated 6/6/25. An approved building inspection has not been completed and is due on or before 10/27/25. A fire inspection has not been completed and is due on or before 10/27/25. A sanitation inspection has not been completed and is due on or before 10/27/25. Administrative, operational and personnel policies must be submitted for review and meet all required topics – this is due on or before 10/27/25. Cynthia Kohlrusch, Director, completed EPR training on 1/20/17. The EPR plan must be transferred and updated on or before 10/27/25. The water lead testing was completed 8/29/23 with no hazards identified. The lead based paint and asbestos survey was completed and testing is not required due to the building being built in 2013. You will need to transfer the Clean Water for Carolina Kids account to the new ownership on or before 10/27/25. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; The last fire drill was practiced on 7/23/25. The last playground inspection was completed on 7/31/25. The incident log is in use and maintained. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. The lunch today was pork loin, green beans, salad, a roll, and milk. Three (3) children files were monitored. Staff and training worksheets were provided by Ms. Robb during the visit today. Seven (7) staff were monitored. There are two (2) staff that need to be added to the staff and training worksheet, J.P. and C.C. In addition, Ms. Robb will need to be added to the staff and training worksheet to identify the valid dates for the DCDEE Criminal Background Check qualification letter. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. You stated there are no children served through subsidy vouchers and at this time, there are no plans to serve children through subsidy vouchers. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plans in each classroom were dated for July 2025. GS 110-91(12); .0508(a) 475 Sand and water play activities were not available weekly to each group. The one (1) sand table for the entire child care facility was located on outdoor space #2 and did not have enough sand for sand play. The sand in the table barely covered the surface of the sand table. .0510(c)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the hallway and kitchen were dated 7/14/25 through 7/31/25. 10A NCAC 09 .0901(b) 847 Parent's medication authorization did not include required information. The Albuterol for a child in space #4, the classroom with four year old children, had a medication authorization permission form that was valid from 1/9/25 through 7/9/25. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The administrator completed the 7/31/25 monthly playground inspection and has not completed playground safety training. .0605(q) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In space #8, the classroom with three and four year old children, there were three (3) bags of soiled clothes stored in an unlocked cabinet below five feet. .0604(v) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/18/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #428 The activity plans in each classroom were updated and dated for August 2025 during the walkthrough. This was corrected during the visit. *Item #525 The menus posted in the hallway and kitchen were dated 8/1/25 through 8/8/25 during the visit. This was corrected during the visit. *Item #475 There must be enough sand for children to scoop, pour, and sift the sand during play. We discussed more sand may be located in the storage shed but could not be located during the visit. *Item #847 We discussed the parent will need to complete a new medication authorization permission form for the Albuterol. *Item #1830 The three (3) bags of soiled clothes were moved on top of the cabinet in space #8, above five feet during the visit to make inaccessible to children. This was corrected during the visit. *Item #859 S. Ponder will need to complete playground safety training to be qualified to complete the monthly playground inspections. We discussed you can contact Buncombe Partnership for Children to find out when the next playground safety training will be offered. In the meantime, C. Kohlrusch has completed playground safety training and can complete the monthly playground inspections. Consultation: Ms. Ponder needs to log into her WORKS account and apply for the administrator position. Verification of being enrolled in EDU 261 may be needed once the WORKS evaluation is completed. Ms. Ponder stated today that she is not registered for EDU 261 because the classes were full at AB Tech. Reminder that EDU 261 and EDU 262 is offered at all North Carolina community colleges online. If EDU 261 and EDU 262 is required, then Ms. Ponder has until 10/27/25 to enroll. We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that children who have a parent preference of not drinking milk at the facility must have some other type of milk, such as soy milk or lactose free milk, served as a substitute. Water is not an allowable substitute for milk, unless a doctor’s note is provided. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a)Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (h)The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that all staff that have completed CPR/First Aid training must have either a certificate or card on file. There was evidence of some staff completing CPR/First Aid through a participants list which is acceptable to provide short-term while waiting on a card/certificate. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. (d)All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website. Four (4) Foundations for Early Learning and Development books were given to you today. We discussed the rule requirements for activity plans. (b)For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at http://ncchildcare.nc.gov/providers/pv_foundations.asp: (1) emotional and social development; (2) health and physical development; (3) approaches to play and learning; (4) language development and communication; and (5) cognitive development. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that the room on the floor plan labeled “Acct,g” has been used for years for therapists to work with children. No children were observed in this space today. If you would like to have this room approved for use by children, then the building inspector will need to include this space as one of the approved rooms on the building inspection. This room does not have a window and does not have a direct exit to the outdoors. Ms. Ponder expressed an interested in completing Emergency Preparedness and Response training. This training is being offered virtually online at Buncombe Partnership for Children on 8/11/25 through 8/13/25. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times