Pisgah View Head Start

10A NCAC 09 .0304 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 25 Completed Date: 5/12/2026 Age: From 3 To 5 Total Minutes: 215 Time In: 09:20 AM Time Out: 12:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit including compliance with requirements located in Child Care Rule Section .3000 in spaces #4 and #5, where children participating in the NC Pre-K program are cared for. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator during the visit. A signed copy of the visit summary was left on-site and electronically emailed to you. Today, Ms. Riddle was available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three (93) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and non-profit corporation, Community Action Opportunities is current/active as of 5/1/26. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meet enhanced space and reduced ratios. The last annual compliance visit was conducted on 5/20/25. The last fire drill was practiced on 5/7/26. The last lockdown drill was practiced on 4/30.26. The last playground inspection was documented on 5/7/26. The last fire inspection was approved on 1/24/25. Fire Marshall was present on-site during today’s visit and completed the inspection. The inspection was passed. The last sanitation inspection was conducted on 11/13/25 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum is Creative Curriculum. Approved formative assessment is Teaching Strategies Gold. Lead water testing was completed on 12/11/23, with hazards but mitigation was achieved. Lead paint testing was completed on 1/8/25 and asbestos testing on 12/6/24. Thirteen (13) staff members were listed on the Automated Criminal Background Check Management System (ABCMS). Upon arrival, I announced my presence and the purpose of the visit. In space #4, a group of thirteen (13) children, three-to-five years of age, were present with two (2) staff members. Children transitioned from group to free play. They played with magnetic tiles, baby dolls, keyboard, cell phone, train tracks, playdough, accessories and kinetic sand. Two (2) emergency medications were maintained in the classroom. Medication storage, expiration dates, permission forms and action plans were in compliance. Supervision and interaction were adequate. Lesson plan was posted, current and reflected Teaching Strategies Gold/Creative Curriculum. In space #5, a group of twelve (12) children, three-to-five years of age, were present with three (3) staff members. They had breakfast at the tables – chicken biscuits, apple sauce and milk. Items were accurately listed on the menu. Children poured left over milk into a pitcher and independently cleaned the paper tray and left over food into the trash can. They used the bathroom and transitioned to group time. The lead teacher and the children talked about Kindergarten and summer. Tables were adequately cleaned and sanitized after breakfast. One (1) emergency medication was maintained in the classroom. Storage, expiration date, permission form and action plan were in compliance. The medication log was adequately completed. The medication was last administered on 5/11/26. Space #2 and #3 were used as nap room, where cots were set up for children in space #4 and #5. No hazardous products were maintained in the classroom. Space #1 and #6 were not in use during today’s visit. Playgrounds were monitored. Mulch was measured for approximately seven (7) inches by the slide structure and no safety hazards were found. Staff files: Three (3) new files and two (2) existing staff files were monitored. The following discrepancies in dates were noted: E. Alexander: Recognizing and Responding to Suspicions of Child Maltreatment (RRSCM) training- 9/7/23 EPR in Child Care training - 8/20/18 CBC issued date – 5/1/26, expiration date – 5/1/31 S. Grindstaff: 2-wk orientation – 11/26/19 6-wk orientation – 2/10/20 CPR/First Aid expiration date – 8/12/26 RRSCM – 4/10/25 Health and Safety training – 5/30/25 Medical – 11/20/19 TB – 11/20/19 C. Doncevic: Application – 7/13/25 6-wk orientation – 8/27/25 Criminal background check expiration date – 9/8/28 Health and Safety training – 2/1/25 M. Jeffries: 6-wk orientation – 12/13/23 Health and Safety training – 4/15/25 CPR/First Aid – 12/4/26 Children’s files: A total of three (3) children’s files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Monitoring Tool was reviewed today. NC Pre-K monitoring tool was completed by Ms. Riddle on 10/23/25 and on-site monitoring by NC Pre-K specialist was completed on 12/12/25. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance The current NC Pre-K staff are lead teacher, Candy Doncevic, and teacher, Vany Flores in space #4 and lead teacher, Eva Alexander and teacher, Savanna Grindstaff in space #5. Two (2) children files were monitored for completed health assessments and developmental screenings. The first day of school was 8/27/25. The classroom operates from 8 am to 2:30 pm. The following violations were documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 1/24/25. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Plaid Clear Acrylic Sealer was maintained on the top shelf in space #5. .2820(b) Technical assistance was provided as follows: 106: Fire inspection Fire inspection must be completed annually. During today’s visit, fire inspection was completed and passed. Therefore, this violation was corrected during today’s visit. 840: Potentially hazardous products Potentially hazardous products, such as aerosol cans must be stored in a locked storage. Plaid Clear Acrylic Sealer was stored in the top cabinet without a lock in space #5. Ms. Riddle moved the aerosol can from the classroom and stored in a locked storage during today’s visit. Therefore, this violation was corrected during visit. Achieving Compliance: Due to all violations being corrected during visit, no compliance letter needs to be submitted. Consultation is provided as follows: Moving plan: We discussed the moving plan for the program. Last day for children will be 6/2/26, then staff members will pack materials and move to Hill Crest center during summer time. The place is currently under renovation. Sanitation and fire inspection will not be completed until renovation is completed. We also discussed lead water testing for Hill Crest. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 25 Completed Date: 5/12/2026 Age: From 3 To 5 Total Minutes: 215 Time In: 09:20 AM Time Out: 12:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit including compliance with requirements located in Child Care Rule Section .3000 in spaces #4 and #5, where children participating in the NC Pre-K program are cared for. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator during the visit. A signed copy of the visit summary was left on-site and electronically emailed to you. Today, Ms. Riddle was available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three (93) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and non-profit corporation, Community Action Opportunities is current/active as of 5/1/26. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meet enhanced space and reduced ratios. The last annual compliance visit was conducted on 5/20/25. The last fire drill was practiced on 5/7/26. The last lockdown drill was practiced on 4/30.26. The last playground inspection was documented on 5/7/26. The last fire inspection was approved on 1/24/25. Fire Marshall was present on-site during today’s visit and completed the inspection. The inspection was passed. The last sanitation inspection was conducted on 11/13/25 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum is Creative Curriculum. Approved formative assessment is Teaching Strategies Gold. Lead water testing was completed on 12/11/23, with hazards but mitigation was achieved. Lead paint testing was completed on 1/8/25 and asbestos testing on 12/6/24. Thirteen (13) staff members were listed on the Automated Criminal Background Check Management System (ABCMS). Upon arrival, I announced my presence and the purpose of the visit. In space #4, a group of thirteen (13) children, three-to-five years of age, were present with two (2) staff members. Children transitioned from group to free play. They played with magnetic tiles, baby dolls, keyboard, cell phone, train tracks, playdough, accessories and kinetic sand. Two (2) emergency medications were maintained in the classroom. Medication storage, expiration dates, permission forms and action plans were in compliance. Supervision and interaction were adequate. Lesson plan was posted, current and reflected Teaching Strategies Gold/Creative Curriculum. In space #5, a group of twelve (12) children, three-to-five years of age, were present with three (3) staff members. They had breakfast at the tables – chicken biscuits, apple sauce and milk. Items were accurately listed on the menu. Children poured left over milk into a pitcher and independently cleaned the paper tray and left over food into the trash can. They used the bathroom and transitioned to group time. The lead teacher and the children talked about Kindergarten and summer. Tables were adequately cleaned and sanitized after breakfast. One (1) emergency medication was maintained in the classroom. Storage, expiration date, permission form and action plan were in compliance. The medication log was adequately completed. The medication was last administered on 5/11/26. Space #2 and #3 were used as nap room, where cots were set up for children in space #4 and #5. No hazardous products were maintained in the classroom. Space #1 and #6 were not in use during today’s visit. Playgrounds were monitored. Mulch was measured for approximately seven (7) inches by the slide structure and no safety hazards were found. Staff files: Three (3) new files and two (2) existing staff files were monitored. The following discrepancies in dates were noted: E. Alexander: Recognizing and Responding to Suspicions of Child Maltreatment (RRSCM) training- 9/7/23 EPR in Child Care training - 8/20/18 CBC issued date – 5/1/26, expiration date – 5/1/31 S. Grindstaff: 2-wk orientation – 11/26/19 6-wk orientation – 2/10/20 CPR/First Aid expiration date – 8/12/26 RRSCM – 4/10/25 Health and Safety training – 5/30/25 Medical – 11/20/19 TB – 11/20/19 C. Doncevic: Application – 7/13/25 6-wk orientation – 8/27/25 Criminal background check expiration date – 9/8/28 Health and Safety training – 2/1/25 M. Jeffries: 6-wk orientation – 12/13/23 Health and Safety training – 4/15/25 CPR/First Aid – 12/4/26 Children’s files: A total of three (3) children’s files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Monitoring Tool was reviewed today. NC Pre-K monitoring tool was completed by Ms. Riddle on 10/23/25 and on-site monitoring by NC Pre-K specialist was completed on 12/12/25. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance The current NC Pre-K staff are lead teacher, Candy Doncevic, and teacher, Vany Flores in space #4 and lead teacher, Eva Alexander and teacher, Savanna Grindstaff in space #5. Two (2) children files were monitored for completed health assessments and developmental screenings. The first day of school was 8/27/25. The classroom operates from 8 am to 2:30 pm. The following violations were documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 1/24/25. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Plaid Clear Acrylic Sealer was maintained on the top shelf in space #5. .2820(b) Technical assistance was provided as follows: 106: Fire inspection Fire inspection must be completed annually. During today’s visit, fire inspection was completed and passed. Therefore, this violation was corrected during today’s visit. 840: Potentially hazardous products Potentially hazardous products, such as aerosol cans must be stored in a locked storage. Plaid Clear Acrylic Sealer was stored in the top cabinet without a lock in space #5. Ms. Riddle moved the aerosol can from the classroom and stored in a locked storage during today’s visit. Therefore, this violation was corrected during visit. Achieving Compliance: Due to all violations being corrected during visit, no compliance letter needs to be submitted. Consultation is provided as follows: Moving plan: We discussed the moving plan for the program. Last day for children will be 6/2/26, then staff members will pack materials and move to Hill Crest center during summer time. The place is currently under renovation. Sanitation and fire inspection will not be completed until renovation is completed. We also discussed lead water testing for Hill Crest. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 25 Completed Date: 5/12/2026 Age: From 3 To 5 Total Minutes: 215 Time In: 09:20 AM Time Out: 12:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit including compliance with requirements located in Child Care Rule Section .3000 in spaces #4 and #5, where children participating in the NC Pre-K program are cared for. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator during the visit. A signed copy of the visit summary was left on-site and electronically emailed to you. Today, Ms. Riddle was available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three (93) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and non-profit corporation, Community Action Opportunities is current/active as of 5/1/26. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meet enhanced space and reduced ratios. The last annual compliance visit was conducted on 5/20/25. The last fire drill was practiced on 5/7/26. The last lockdown drill was practiced on 4/30.26. The last playground inspection was documented on 5/7/26. The last fire inspection was approved on 1/24/25. Fire Marshall was present on-site during today’s visit and completed the inspection. The inspection was passed. The last sanitation inspection was conducted on 11/13/25 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum is Creative Curriculum. Approved formative assessment is Teaching Strategies Gold. Lead water testing was completed on 12/11/23, with hazards but mitigation was achieved. Lead paint testing was completed on 1/8/25 and asbestos testing on 12/6/24. Thirteen (13) staff members were listed on the Automated Criminal Background Check Management System (ABCMS). Upon arrival, I announced my presence and the purpose of the visit. In space #4, a group of thirteen (13) children, three-to-five years of age, were present with two (2) staff members. Children transitioned from group to free play. They played with magnetic tiles, baby dolls, keyboard, cell phone, train tracks, playdough, accessories and kinetic sand. Two (2) emergency medications were maintained in the classroom. Medication storage, expiration dates, permission forms and action plans were in compliance. Supervision and interaction were adequate. Lesson plan was posted, current and reflected Teaching Strategies Gold/Creative Curriculum. In space #5, a group of twelve (12) children, three-to-five years of age, were present with three (3) staff members. They had breakfast at the tables – chicken biscuits, apple sauce and milk. Items were accurately listed on the menu. Children poured left over milk into a pitcher and independently cleaned the paper tray and left over food into the trash can. They used the bathroom and transitioned to group time. The lead teacher and the children talked about Kindergarten and summer. Tables were adequately cleaned and sanitized after breakfast. One (1) emergency medication was maintained in the classroom. Storage, expiration date, permission form and action plan were in compliance. The medication log was adequately completed. The medication was last administered on 5/11/26. Space #2 and #3 were used as nap room, where cots were set up for children in space #4 and #5. No hazardous products were maintained in the classroom. Space #1 and #6 were not in use during today’s visit. Playgrounds were monitored. Mulch was measured for approximately seven (7) inches by the slide structure and no safety hazards were found. Staff files: Three (3) new files and two (2) existing staff files were monitored. The following discrepancies in dates were noted: E. Alexander: Recognizing and Responding to Suspicions of Child Maltreatment (RRSCM) training- 9/7/23 EPR in Child Care training - 8/20/18 CBC issued date – 5/1/26, expiration date – 5/1/31 S. Grindstaff: 2-wk orientation – 11/26/19 6-wk orientation – 2/10/20 CPR/First Aid expiration date – 8/12/26 RRSCM – 4/10/25 Health and Safety training – 5/30/25 Medical – 11/20/19 TB – 11/20/19 C. Doncevic: Application – 7/13/25 6-wk orientation – 8/27/25 Criminal background check expiration date – 9/8/28 Health and Safety training – 2/1/25 M. Jeffries: 6-wk orientation – 12/13/23 Health and Safety training – 4/15/25 CPR/First Aid – 12/4/26 Children’s files: A total of three (3) children’s files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Monitoring Tool was reviewed today. NC Pre-K monitoring tool was completed by Ms. Riddle on 10/23/25 and on-site monitoring by NC Pre-K specialist was completed on 12/12/25. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance The current NC Pre-K staff are lead teacher, Candy Doncevic, and teacher, Vany Flores in space #4 and lead teacher, Eva Alexander and teacher, Savanna Grindstaff in space #5. Two (2) children files were monitored for completed health assessments and developmental screenings. The first day of school was 8/27/25. The classroom operates from 8 am to 2:30 pm. The following violations were documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 1/24/25. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Plaid Clear Acrylic Sealer was maintained on the top shelf in space #5. .2820(b) Technical assistance was provided as follows: 106: Fire inspection Fire inspection must be completed annually. During today’s visit, fire inspection was completed and passed. Therefore, this violation was corrected during today’s visit. 840: Potentially hazardous products Potentially hazardous products, such as aerosol cans must be stored in a locked storage. Plaid Clear Acrylic Sealer was stored in the top cabinet without a lock in space #5. Ms. Riddle moved the aerosol can from the classroom and stored in a locked storage during today’s visit. Therefore, this violation was corrected during visit. Achieving Compliance: Due to all violations being corrected during visit, no compliance letter needs to be submitted. Consultation is provided as follows: Moving plan: We discussed the moving plan for the program. Last day for children will be 6/2/26, then staff members will pack materials and move to Hill Crest center during summer time. The place is currently under renovation. Sanitation and fire inspection will not be completed until renovation is completed. We also discussed lead water testing for Hill Crest. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 25 Completed Date: 5/12/2026 Age: From 3 To 5 Total Minutes: 215 Time In: 09:20 AM Time Out: 12:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit including compliance with requirements located in Child Care Rule Section .3000 in spaces #4 and #5, where children participating in the NC Pre-K program are cared for. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator during the visit. A signed copy of the visit summary was left on-site and electronically emailed to you. Today, Ms. Riddle was available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three (93) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and non-profit corporation, Community Action Opportunities is current/active as of 5/1/26. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meet enhanced space and reduced ratios. The last annual compliance visit was conducted on 5/20/25. The last fire drill was practiced on 5/7/26. The last lockdown drill was practiced on 4/30.26. The last playground inspection was documented on 5/7/26. The last fire inspection was approved on 1/24/25. Fire Marshall was present on-site during today’s visit and completed the inspection. The inspection was passed. The last sanitation inspection was conducted on 11/13/25 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum is Creative Curriculum. Approved formative assessment is Teaching Strategies Gold. Lead water testing was completed on 12/11/23, with hazards but mitigation was achieved. Lead paint testing was completed on 1/8/25 and asbestos testing on 12/6/24. Thirteen (13) staff members were listed on the Automated Criminal Background Check Management System (ABCMS). Upon arrival, I announced my presence and the purpose of the visit. In space #4, a group of thirteen (13) children, three-to-five years of age, were present with two (2) staff members. Children transitioned from group to free play. They played with magnetic tiles, baby dolls, keyboard, cell phone, train tracks, playdough, accessories and kinetic sand. Two (2) emergency medications were maintained in the classroom. Medication storage, expiration dates, permission forms and action plans were in compliance. Supervision and interaction were adequate. Lesson plan was posted, current and reflected Teaching Strategies Gold/Creative Curriculum. In space #5, a group of twelve (12) children, three-to-five years of age, were present with three (3) staff members. They had breakfast at the tables – chicken biscuits, apple sauce and milk. Items were accurately listed on the menu. Children poured left over milk into a pitcher and independently cleaned the paper tray and left over food into the trash can. They used the bathroom and transitioned to group time. The lead teacher and the children talked about Kindergarten and summer. Tables were adequately cleaned and sanitized after breakfast. One (1) emergency medication was maintained in the classroom. Storage, expiration date, permission form and action plan were in compliance. The medication log was adequately completed. The medication was last administered on 5/11/26. Space #2 and #3 were used as nap room, where cots were set up for children in space #4 and #5. No hazardous products were maintained in the classroom. Space #1 and #6 were not in use during today’s visit. Playgrounds were monitored. Mulch was measured for approximately seven (7) inches by the slide structure and no safety hazards were found. Staff files: Three (3) new files and two (2) existing staff files were monitored. The following discrepancies in dates were noted: E. Alexander: Recognizing and Responding to Suspicions of Child Maltreatment (RRSCM) training- 9/7/23 EPR in Child Care training - 8/20/18 CBC issued date – 5/1/26, expiration date – 5/1/31 S. Grindstaff: 2-wk orientation – 11/26/19 6-wk orientation – 2/10/20 CPR/First Aid expiration date – 8/12/26 RRSCM – 4/10/25 Health and Safety training – 5/30/25 Medical – 11/20/19 TB – 11/20/19 C. Doncevic: Application – 7/13/25 6-wk orientation – 8/27/25 Criminal background check expiration date – 9/8/28 Health and Safety training – 2/1/25 M. Jeffries: 6-wk orientation – 12/13/23 Health and Safety training – 4/15/25 CPR/First Aid – 12/4/26 Children’s files: A total of three (3) children’s files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Monitoring Tool was reviewed today. NC Pre-K monitoring tool was completed by Ms. Riddle on 10/23/25 and on-site monitoring by NC Pre-K specialist was completed on 12/12/25. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance The current NC Pre-K staff are lead teacher, Candy Doncevic, and teacher, Vany Flores in space #4 and lead teacher, Eva Alexander and teacher, Savanna Grindstaff in space #5. Two (2) children files were monitored for completed health assessments and developmental screenings. The first day of school was 8/27/25. The classroom operates from 8 am to 2:30 pm. The following violations were documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 1/24/25. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Plaid Clear Acrylic Sealer was maintained on the top shelf in space #5. .2820(b) Technical assistance was provided as follows: 106: Fire inspection Fire inspection must be completed annually. During today’s visit, fire inspection was completed and passed. Therefore, this violation was corrected during today’s visit. 840: Potentially hazardous products Potentially hazardous products, such as aerosol cans must be stored in a locked storage. Plaid Clear Acrylic Sealer was stored in the top cabinet without a lock in space #5. Ms. Riddle moved the aerosol can from the classroom and stored in a locked storage during today’s visit. Therefore, this violation was corrected during visit. Achieving Compliance: Due to all violations being corrected during visit, no compliance letter needs to be submitted. Consultation is provided as follows: Moving plan: We discussed the moving plan for the program. Last day for children will be 6/2/26, then staff members will pack materials and move to Hill Crest center during summer time. The place is currently under renovation. Sanitation and fire inspection will not be completed until renovation is completed. We also discussed lead water testing for Hill Crest. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3222 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 25 Completed Date: 5/12/2026 Age: From 3 To 5 Total Minutes: 215 Time In: 09:20 AM Time Out: 12:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit including compliance with requirements located in Child Care Rule Section .3000 in spaces #4 and #5, where children participating in the NC Pre-K program are cared for. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator during the visit. A signed copy of the visit summary was left on-site and electronically emailed to you. Today, Ms. Riddle was available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three (93) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and non-profit corporation, Community Action Opportunities is current/active as of 5/1/26. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meet enhanced space and reduced ratios. The last annual compliance visit was conducted on 5/20/25. The last fire drill was practiced on 5/7/26. The last lockdown drill was practiced on 4/30.26. The last playground inspection was documented on 5/7/26. The last fire inspection was approved on 1/24/25. Fire Marshall was present on-site during today’s visit and completed the inspection. The inspection was passed. The last sanitation inspection was conducted on 11/13/25 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum is Creative Curriculum. Approved formative assessment is Teaching Strategies Gold. Lead water testing was completed on 12/11/23, with hazards but mitigation was achieved. Lead paint testing was completed on 1/8/25 and asbestos testing on 12/6/24. Thirteen (13) staff members were listed on the Automated Criminal Background Check Management System (ABCMS). Upon arrival, I announced my presence and the purpose of the visit. In space #4, a group of thirteen (13) children, three-to-five years of age, were present with two (2) staff members. Children transitioned from group to free play. They played with magnetic tiles, baby dolls, keyboard, cell phone, train tracks, playdough, accessories and kinetic sand. Two (2) emergency medications were maintained in the classroom. Medication storage, expiration dates, permission forms and action plans were in compliance. Supervision and interaction were adequate. Lesson plan was posted, current and reflected Teaching Strategies Gold/Creative Curriculum. In space #5, a group of twelve (12) children, three-to-five years of age, were present with three (3) staff members. They had breakfast at the tables – chicken biscuits, apple sauce and milk. Items were accurately listed on the menu. Children poured left over milk into a pitcher and independently cleaned the paper tray and left over food into the trash can. They used the bathroom and transitioned to group time. The lead teacher and the children talked about Kindergarten and summer. Tables were adequately cleaned and sanitized after breakfast. One (1) emergency medication was maintained in the classroom. Storage, expiration date, permission form and action plan were in compliance. The medication log was adequately completed. The medication was last administered on 5/11/26. Space #2 and #3 were used as nap room, where cots were set up for children in space #4 and #5. No hazardous products were maintained in the classroom. Space #1 and #6 were not in use during today’s visit. Playgrounds were monitored. Mulch was measured for approximately seven (7) inches by the slide structure and no safety hazards were found. Staff files: Three (3) new files and two (2) existing staff files were monitored. The following discrepancies in dates were noted: E. Alexander: Recognizing and Responding to Suspicions of Child Maltreatment (RRSCM) training- 9/7/23 EPR in Child Care training - 8/20/18 CBC issued date – 5/1/26, expiration date – 5/1/31 S. Grindstaff: 2-wk orientation – 11/26/19 6-wk orientation – 2/10/20 CPR/First Aid expiration date – 8/12/26 RRSCM – 4/10/25 Health and Safety training – 5/30/25 Medical – 11/20/19 TB – 11/20/19 C. Doncevic: Application – 7/13/25 6-wk orientation – 8/27/25 Criminal background check expiration date – 9/8/28 Health and Safety training – 2/1/25 M. Jeffries: 6-wk orientation – 12/13/23 Health and Safety training – 4/15/25 CPR/First Aid – 12/4/26 Children’s files: A total of three (3) children’s files were monitored. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Monitoring Tool was reviewed today. NC Pre-K monitoring tool was completed by Ms. Riddle on 10/23/25 and on-site monitoring by NC Pre-K specialist was completed on 12/12/25. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance The current NC Pre-K staff are lead teacher, Candy Doncevic, and teacher, Vany Flores in space #4 and lead teacher, Eva Alexander and teacher, Savanna Grindstaff in space #5. Two (2) children files were monitored for completed health assessments and developmental screenings. The first day of school was 8/27/25. The classroom operates from 8 am to 2:30 pm. The following violations were documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 1/24/25. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Plaid Clear Acrylic Sealer was maintained on the top shelf in space #5. .2820(b) Technical assistance was provided as follows: 106: Fire inspection Fire inspection must be completed annually. During today’s visit, fire inspection was completed and passed. Therefore, this violation was corrected during today’s visit. 840: Potentially hazardous products Potentially hazardous products, such as aerosol cans must be stored in a locked storage. Plaid Clear Acrylic Sealer was stored in the top cabinet without a lock in space #5. Ms. Riddle moved the aerosol can from the classroom and stored in a locked storage during today’s visit. Therefore, this violation was corrected during visit. Achieving Compliance: Due to all violations being corrected during visit, no compliance letter needs to be submitted. Consultation is provided as follows: Moving plan: We discussed the moving plan for the program. Last day for children will be 6/2/26, then staff members will pack materials and move to Hill Crest center during summer time. The place is currently under renovation. Sanitation and fire inspection will not be completed until renovation is completed. We also discussed lead water testing for Hill Crest. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/20/2025 Number Present: 24 Completed Date: 5/20/2025 Age: From 3 To 5 Total Minutes: 262 Time In: 08:58 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Interim Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Ms. Riddle accompanied me during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-five (95) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and the non-profit corporation, Community Action Opportunities, is current/active as of 5/16/25. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meets enhanced space and reduced staff/child ratios. The last annual compliance visit was conducted on 9/10/24. Due to scheduling adjustment, two (2) annual compliance visit was conducted today. The last fire drill was practiced on 5/9/25. The last shelter-in-place drill was practiced on 5/19/25. The last playground inspection was documented on 5/6/25. The last fire inspection was approved on 1/24/25. The last sanitation inspection was conducted on 12/6/25 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 12/11/23 without hazards. Lead paint testing was completed on 1/8/25 without hazards. Asbestos testing was completed on 12/6/24 without hazards. Upon arrival, I announced my presence and the purpose of the visit. Thirteen (13) children, three-to-four years of age, from space #1 engaged in free play on the playground. The children played with sand, slide, balls, rockers and other materials. A volunteer from “Read to Succeed” visited, sang songs and read books to the children. One (1) emergency medication was maintained in the classroom. The medication storage, medication authorization form and the action plan were in compliance. Two (2) staff members were present, and their interaction with children and supervision were adequate. No hazardous products were accessible to children. In space #2, A group of eleven (11) children, four-to-five years of age, were present with three (3) staff members. During the visit, one (1) of the teachers had a parent-teacher conference out of the classroom. The children engaged in free play with playdough, blocks, Legos and other materials. Two (2) emergency medications were maintained in the classroom. The storage, authorization and action plans were in compliance. Lunch was observed in this classroom. Sailsbury steak, buns, green beans, sliced pears and milk were served for lunch. The items were accurately listed on the menu. Interaction and supervision were adequate. Staff members personal belongings were stored in the cabinet above five feet with a baby proof device on it. All the playgrounds were monitored. Mulch by the slide structure in playground for 3’s was measured for seven-to-eight inches. The mulch by the slide structure in Pre-K playground was measured six-to-seven inches. There were some litters, such as broken plastic cups, used tissues and food wrappers. Two (2) existing staff files and six (6) children’s files were monitored including three (3) NC Pre-K children’s files. One (1) staff member did not have one (1) of the health and safety training certificates in the file. Due to technical issues on Moodle, the certificate was not retrieved. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. The buses for Community Action Opportunities were inspected on 6/5/24. Next bus monitoring is scheduled on 6/24/25. Currently, no children utilize transportation services. The NC Pre-K requirements in section .3000 of the childcare rules were monitored. Per staff members, space #2 is an NC Pre-K classroom and most of the children enrolled in the classroom are NC Pre-K children. However, I could not verify NC Pre-K children on the NC Pre-K website. Ms. Riddle provided me with the information and three (3) children’s files were monitored. The classroom operated from 7:30 am to 2:00 pm. The following violations were documented during today’s visit. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There were broken plastic cups, used tissues, food wrappers and debris were on all the playgrounds. 15A NCAC 18A .2832(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. There was a prescription bottle visible in the staff member's personal bag in the cabinet. The cabinet was located at least five (5) feet high with a baby proofing device. 15A NCAC 18A .2820(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. When the previous administrator and some staff members left, the EMC plan was not revised and reviewed with staff members. 10A NCAC 09 .0802(a) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter for K. Dalton was not printed and maintained in the staff file. G.S. 110-90.2(b) & (d) & .2703(e) Technical assistance was provided as follows: 808: premises Child care premises must be clean and free of hazards. There were some litters on the playground, including broken plastic cups, food wrappers, standing water, used tissues and debris. Staff members should make sure that the premises are clean and free of hazards. Refer to 15A NCAC 18A.2832(a). 841: Storage of medication During the visit, all cabinets were monitored for storage of hazardous products and medications. In space #2, one of the cabinets located above children’s cubbies were labeled as “staff only”. The cabinet had a baby-proofing device on it. In the cabinet staff members’ bags were stored. One (1) of the staff bags was opened, and the top of the prescription bottle was visible without touching the bag. If there is a medication, prescription or over-the-counter medication, the bag must be stored in a locked storage. Baby proofing devices are not considered sufficient locking devices. They must be a magnetic locks, padlocks with keys, or combination locks. Refer to 15A NCAC 18A.2820(d). 862: Emergency Medical Care (EMC) plan EMC plan was not updated when the previous administrator left. The plan was updated by Ms. Riddle and posted during the visit. The plan was reviewed with all staff members during the rest time. Refer to .0802(a)(2)(A-D). 1757: criminal background letter in file A renewed criminal background letter for a staff member was not in file for review. Refer to G.S. 110-90.2(b) & (d) & .2703(e). Achieving Compliance: All violations cited during today’s visit was corrected during the visit. 808: litters were picked up 841: staff bag with a medication was moved to a locked storage 862: Emergency Medical Care Plan was updated during the visit. 1757: Criminal background letter for K. Dalton was printed during the visit and stored in the file. Due to all violations being corrected during the visit, you are not required to submit the compliance letter. Consultation is provided as follows: Health and Safety training: All training must be verified with the printed certificates. Please print all certificates upon completion and maintain them in the file. Unapproved training: Upon monitoring the Staff file for D. Toole, there were some training certificates that were not approved by DCDEE. Staff members can take any training available. However, only approved training courses are counted toward on-going training hours. All training provided by the Community Action Opportunities is approved. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/20/2025 Number Present: 24 Completed Date: 5/20/2025 Age: From 3 To 5 Total Minutes: 262 Time In: 08:58 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Interim Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Ms. Riddle accompanied me during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-five (95) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and the non-profit corporation, Community Action Opportunities, is current/active as of 5/16/25. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meets enhanced space and reduced staff/child ratios. The last annual compliance visit was conducted on 9/10/24. Due to scheduling adjustment, two (2) annual compliance visit was conducted today. The last fire drill was practiced on 5/9/25. The last shelter-in-place drill was practiced on 5/19/25. The last playground inspection was documented on 5/6/25. The last fire inspection was approved on 1/24/25. The last sanitation inspection was conducted on 12/6/25 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 12/11/23 without hazards. Lead paint testing was completed on 1/8/25 without hazards. Asbestos testing was completed on 12/6/24 without hazards. Upon arrival, I announced my presence and the purpose of the visit. Thirteen (13) children, three-to-four years of age, from space #1 engaged in free play on the playground. The children played with sand, slide, balls, rockers and other materials. A volunteer from “Read to Succeed” visited, sang songs and read books to the children. One (1) emergency medication was maintained in the classroom. The medication storage, medication authorization form and the action plan were in compliance. Two (2) staff members were present, and their interaction with children and supervision were adequate. No hazardous products were accessible to children. In space #2, A group of eleven (11) children, four-to-five years of age, were present with three (3) staff members. During the visit, one (1) of the teachers had a parent-teacher conference out of the classroom. The children engaged in free play with playdough, blocks, Legos and other materials. Two (2) emergency medications were maintained in the classroom. The storage, authorization and action plans were in compliance. Lunch was observed in this classroom. Sailsbury steak, buns, green beans, sliced pears and milk were served for lunch. The items were accurately listed on the menu. Interaction and supervision were adequate. Staff members personal belongings were stored in the cabinet above five feet with a baby proof device on it. All the playgrounds were monitored. Mulch by the slide structure in playground for 3’s was measured for seven-to-eight inches. The mulch by the slide structure in Pre-K playground was measured six-to-seven inches. There were some litters, such as broken plastic cups, used tissues and food wrappers. Two (2) existing staff files and six (6) children’s files were monitored including three (3) NC Pre-K children’s files. One (1) staff member did not have one (1) of the health and safety training certificates in the file. Due to technical issues on Moodle, the certificate was not retrieved. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. The buses for Community Action Opportunities were inspected on 6/5/24. Next bus monitoring is scheduled on 6/24/25. Currently, no children utilize transportation services. The NC Pre-K requirements in section .3000 of the childcare rules were monitored. Per staff members, space #2 is an NC Pre-K classroom and most of the children enrolled in the classroom are NC Pre-K children. However, I could not verify NC Pre-K children on the NC Pre-K website. Ms. Riddle provided me with the information and three (3) children’s files were monitored. The classroom operated from 7:30 am to 2:00 pm. The following violations were documented during today’s visit. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There were broken plastic cups, used tissues, food wrappers and debris were on all the playgrounds. 15A NCAC 18A .2832(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. There was a prescription bottle visible in the staff member's personal bag in the cabinet. The cabinet was located at least five (5) feet high with a baby proofing device. 15A NCAC 18A .2820(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. When the previous administrator and some staff members left, the EMC plan was not revised and reviewed with staff members. 10A NCAC 09 .0802(a) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter for K. Dalton was not printed and maintained in the staff file. G.S. 110-90.2(b) & (d) & .2703(e) Technical assistance was provided as follows: 808: premises Child care premises must be clean and free of hazards. There were some litters on the playground, including broken plastic cups, food wrappers, standing water, used tissues and debris. Staff members should make sure that the premises are clean and free of hazards. Refer to 15A NCAC 18A.2832(a). 841: Storage of medication During the visit, all cabinets were monitored for storage of hazardous products and medications. In space #2, one of the cabinets located above children’s cubbies were labeled as “staff only”. The cabinet had a baby-proofing device on it. In the cabinet staff members’ bags were stored. One (1) of the staff bags was opened, and the top of the prescription bottle was visible without touching the bag. If there is a medication, prescription or over-the-counter medication, the bag must be stored in a locked storage. Baby proofing devices are not considered sufficient locking devices. They must be a magnetic locks, padlocks with keys, or combination locks. Refer to 15A NCAC 18A.2820(d). 862: Emergency Medical Care (EMC) plan EMC plan was not updated when the previous administrator left. The plan was updated by Ms. Riddle and posted during the visit. The plan was reviewed with all staff members during the rest time. Refer to .0802(a)(2)(A-D). 1757: criminal background letter in file A renewed criminal background letter for a staff member was not in file for review. Refer to G.S. 110-90.2(b) & (d) & .2703(e). Achieving Compliance: All violations cited during today’s visit was corrected during the visit. 808: litters were picked up 841: staff bag with a medication was moved to a locked storage 862: Emergency Medical Care Plan was updated during the visit. 1757: Criminal background letter for K. Dalton was printed during the visit and stored in the file. Due to all violations being corrected during the visit, you are not required to submit the compliance letter. Consultation is provided as follows: Health and Safety training: All training must be verified with the printed certificates. Please print all certificates upon completion and maintain them in the file. Unapproved training: Upon monitoring the Staff file for D. Toole, there were some training certificates that were not approved by DCDEE. Staff members can take any training available. However, only approved training courses are counted toward on-going training hours. All training provided by the Community Action Opportunities is approved. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/20/2025 Number Present: 24 Completed Date: 5/20/2025 Age: From 3 To 5 Total Minutes: 262 Time In: 08:58 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Interim Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Ms. Riddle accompanied me during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-five (95) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and the non-profit corporation, Community Action Opportunities, is current/active as of 5/16/25. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meets enhanced space and reduced staff/child ratios. The last annual compliance visit was conducted on 9/10/24. Due to scheduling adjustment, two (2) annual compliance visit was conducted today. The last fire drill was practiced on 5/9/25. The last shelter-in-place drill was practiced on 5/19/25. The last playground inspection was documented on 5/6/25. The last fire inspection was approved on 1/24/25. The last sanitation inspection was conducted on 12/6/25 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 12/11/23 without hazards. Lead paint testing was completed on 1/8/25 without hazards. Asbestos testing was completed on 12/6/24 without hazards. Upon arrival, I announced my presence and the purpose of the visit. Thirteen (13) children, three-to-four years of age, from space #1 engaged in free play on the playground. The children played with sand, slide, balls, rockers and other materials. A volunteer from “Read to Succeed” visited, sang songs and read books to the children. One (1) emergency medication was maintained in the classroom. The medication storage, medication authorization form and the action plan were in compliance. Two (2) staff members were present, and their interaction with children and supervision were adequate. No hazardous products were accessible to children. In space #2, A group of eleven (11) children, four-to-five years of age, were present with three (3) staff members. During the visit, one (1) of the teachers had a parent-teacher conference out of the classroom. The children engaged in free play with playdough, blocks, Legos and other materials. Two (2) emergency medications were maintained in the classroom. The storage, authorization and action plans were in compliance. Lunch was observed in this classroom. Sailsbury steak, buns, green beans, sliced pears and milk were served for lunch. The items were accurately listed on the menu. Interaction and supervision were adequate. Staff members personal belongings were stored in the cabinet above five feet with a baby proof device on it. All the playgrounds were monitored. Mulch by the slide structure in playground for 3’s was measured for seven-to-eight inches. The mulch by the slide structure in Pre-K playground was measured six-to-seven inches. There were some litters, such as broken plastic cups, used tissues and food wrappers. Two (2) existing staff files and six (6) children’s files were monitored including three (3) NC Pre-K children’s files. One (1) staff member did not have one (1) of the health and safety training certificates in the file. Due to technical issues on Moodle, the certificate was not retrieved. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. The buses for Community Action Opportunities were inspected on 6/5/24. Next bus monitoring is scheduled on 6/24/25. Currently, no children utilize transportation services. The NC Pre-K requirements in section .3000 of the childcare rules were monitored. Per staff members, space #2 is an NC Pre-K classroom and most of the children enrolled in the classroom are NC Pre-K children. However, I could not verify NC Pre-K children on the NC Pre-K website. Ms. Riddle provided me with the information and three (3) children’s files were monitored. The classroom operated from 7:30 am to 2:00 pm. The following violations were documented during today’s visit. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There were broken plastic cups, used tissues, food wrappers and debris were on all the playgrounds. 15A NCAC 18A .2832(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. There was a prescription bottle visible in the staff member's personal bag in the cabinet. The cabinet was located at least five (5) feet high with a baby proofing device. 15A NCAC 18A .2820(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. When the previous administrator and some staff members left, the EMC plan was not revised and reviewed with staff members. 10A NCAC 09 .0802(a) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter for K. Dalton was not printed and maintained in the staff file. G.S. 110-90.2(b) & (d) & .2703(e) Technical assistance was provided as follows: 808: premises Child care premises must be clean and free of hazards. There were some litters on the playground, including broken plastic cups, food wrappers, standing water, used tissues and debris. Staff members should make sure that the premises are clean and free of hazards. Refer to 15A NCAC 18A.2832(a). 841: Storage of medication During the visit, all cabinets were monitored for storage of hazardous products and medications. In space #2, one of the cabinets located above children’s cubbies were labeled as “staff only”. The cabinet had a baby-proofing device on it. In the cabinet staff members’ bags were stored. One (1) of the staff bags was opened, and the top of the prescription bottle was visible without touching the bag. If there is a medication, prescription or over-the-counter medication, the bag must be stored in a locked storage. Baby proofing devices are not considered sufficient locking devices. They must be a magnetic locks, padlocks with keys, or combination locks. Refer to 15A NCAC 18A.2820(d). 862: Emergency Medical Care (EMC) plan EMC plan was not updated when the previous administrator left. The plan was updated by Ms. Riddle and posted during the visit. The plan was reviewed with all staff members during the rest time. Refer to .0802(a)(2)(A-D). 1757: criminal background letter in file A renewed criminal background letter for a staff member was not in file for review. Refer to G.S. 110-90.2(b) & (d) & .2703(e). Achieving Compliance: All violations cited during today’s visit was corrected during the visit. 808: litters were picked up 841: staff bag with a medication was moved to a locked storage 862: Emergency Medical Care Plan was updated during the visit. 1757: Criminal background letter for K. Dalton was printed during the visit and stored in the file. Due to all violations being corrected during the visit, you are not required to submit the compliance letter. Consultation is provided as follows: Health and Safety training: All training must be verified with the printed certificates. Please print all certificates upon completion and maintain them in the file. Unapproved training: Upon monitoring the Staff file for D. Toole, there were some training certificates that were not approved by DCDEE. Staff members can take any training available. However, only approved training courses are counted toward on-going training hours. All training provided by the Community Action Opportunities is approved. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/20/2025 Number Present: 24 Completed Date: 5/20/2025 Age: From 3 To 5 Total Minutes: 262 Time In: 08:58 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Interim Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Ms. Riddle accompanied me during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-five (95) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and the non-profit corporation, Community Action Opportunities, is current/active as of 5/16/25. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meets enhanced space and reduced staff/child ratios. The last annual compliance visit was conducted on 9/10/24. Due to scheduling adjustment, two (2) annual compliance visit was conducted today. The last fire drill was practiced on 5/9/25. The last shelter-in-place drill was practiced on 5/19/25. The last playground inspection was documented on 5/6/25. The last fire inspection was approved on 1/24/25. The last sanitation inspection was conducted on 12/6/25 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 12/11/23 without hazards. Lead paint testing was completed on 1/8/25 without hazards. Asbestos testing was completed on 12/6/24 without hazards. Upon arrival, I announced my presence and the purpose of the visit. Thirteen (13) children, three-to-four years of age, from space #1 engaged in free play on the playground. The children played with sand, slide, balls, rockers and other materials. A volunteer from “Read to Succeed” visited, sang songs and read books to the children. One (1) emergency medication was maintained in the classroom. The medication storage, medication authorization form and the action plan were in compliance. Two (2) staff members were present, and their interaction with children and supervision were adequate. No hazardous products were accessible to children. In space #2, A group of eleven (11) children, four-to-five years of age, were present with three (3) staff members. During the visit, one (1) of the teachers had a parent-teacher conference out of the classroom. The children engaged in free play with playdough, blocks, Legos and other materials. Two (2) emergency medications were maintained in the classroom. The storage, authorization and action plans were in compliance. Lunch was observed in this classroom. Sailsbury steak, buns, green beans, sliced pears and milk were served for lunch. The items were accurately listed on the menu. Interaction and supervision were adequate. Staff members personal belongings were stored in the cabinet above five feet with a baby proof device on it. All the playgrounds were monitored. Mulch by the slide structure in playground for 3’s was measured for seven-to-eight inches. The mulch by the slide structure in Pre-K playground was measured six-to-seven inches. There were some litters, such as broken plastic cups, used tissues and food wrappers. Two (2) existing staff files and six (6) children’s files were monitored including three (3) NC Pre-K children’s files. One (1) staff member did not have one (1) of the health and safety training certificates in the file. Due to technical issues on Moodle, the certificate was not retrieved. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. The buses for Community Action Opportunities were inspected on 6/5/24. Next bus monitoring is scheduled on 6/24/25. Currently, no children utilize transportation services. The NC Pre-K requirements in section .3000 of the childcare rules were monitored. Per staff members, space #2 is an NC Pre-K classroom and most of the children enrolled in the classroom are NC Pre-K children. However, I could not verify NC Pre-K children on the NC Pre-K website. Ms. Riddle provided me with the information and three (3) children’s files were monitored. The classroom operated from 7:30 am to 2:00 pm. The following violations were documented during today’s visit. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There were broken plastic cups, used tissues, food wrappers and debris were on all the playgrounds. 15A NCAC 18A .2832(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. There was a prescription bottle visible in the staff member's personal bag in the cabinet. The cabinet was located at least five (5) feet high with a baby proofing device. 15A NCAC 18A .2820(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. When the previous administrator and some staff members left, the EMC plan was not revised and reviewed with staff members. 10A NCAC 09 .0802(a) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter for K. Dalton was not printed and maintained in the staff file. G.S. 110-90.2(b) & (d) & .2703(e) Technical assistance was provided as follows: 808: premises Child care premises must be clean and free of hazards. There were some litters on the playground, including broken plastic cups, food wrappers, standing water, used tissues and debris. Staff members should make sure that the premises are clean and free of hazards. Refer to 15A NCAC 18A.2832(a). 841: Storage of medication During the visit, all cabinets were monitored for storage of hazardous products and medications. In space #2, one of the cabinets located above children’s cubbies were labeled as “staff only”. The cabinet had a baby-proofing device on it. In the cabinet staff members’ bags were stored. One (1) of the staff bags was opened, and the top of the prescription bottle was visible without touching the bag. If there is a medication, prescription or over-the-counter medication, the bag must be stored in a locked storage. Baby proofing devices are not considered sufficient locking devices. They must be a magnetic locks, padlocks with keys, or combination locks. Refer to 15A NCAC 18A.2820(d). 862: Emergency Medical Care (EMC) plan EMC plan was not updated when the previous administrator left. The plan was updated by Ms. Riddle and posted during the visit. The plan was reviewed with all staff members during the rest time. Refer to .0802(a)(2)(A-D). 1757: criminal background letter in file A renewed criminal background letter for a staff member was not in file for review. Refer to G.S. 110-90.2(b) & (d) & .2703(e). Achieving Compliance: All violations cited during today’s visit was corrected during the visit. 808: litters were picked up 841: staff bag with a medication was moved to a locked storage 862: Emergency Medical Care Plan was updated during the visit. 1757: Criminal background letter for K. Dalton was printed during the visit and stored in the file. Due to all violations being corrected during the visit, you are not required to submit the compliance letter. Consultation is provided as follows: Health and Safety training: All training must be verified with the printed certificates. Please print all certificates upon completion and maintain them in the file. Unapproved training: Upon monitoring the Staff file for D. Toole, there were some training certificates that were not approved by DCDEE. Staff members can take any training available. However, only approved training courses are counted toward on-going training hours. All training provided by the Community Action Opportunities is approved. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 5/20/2025 Number Present: 24 Completed Date: 5/20/2025 Age: From 3 To 5 Total Minutes: 262 Time In: 08:58 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Interim Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Ms. Riddle accompanied me during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-five (95) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and the non-profit corporation, Community Action Opportunities, is current/active as of 5/16/25. Permit type – five-star center license issued on 9/20/24. Special Services/Restrictions – daytime care, meets enhanced space and reduced staff/child ratios. The last annual compliance visit was conducted on 9/10/24. Due to scheduling adjustment, two (2) annual compliance visit was conducted today. The last fire drill was practiced on 5/9/25. The last shelter-in-place drill was practiced on 5/19/25. The last playground inspection was documented on 5/6/25. The last fire inspection was approved on 1/24/25. The last sanitation inspection was conducted on 12/6/25 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 12/11/23 without hazards. Lead paint testing was completed on 1/8/25 without hazards. Asbestos testing was completed on 12/6/24 without hazards. Upon arrival, I announced my presence and the purpose of the visit. Thirteen (13) children, three-to-four years of age, from space #1 engaged in free play on the playground. The children played with sand, slide, balls, rockers and other materials. A volunteer from “Read to Succeed” visited, sang songs and read books to the children. One (1) emergency medication was maintained in the classroom. The medication storage, medication authorization form and the action plan were in compliance. Two (2) staff members were present, and their interaction with children and supervision were adequate. No hazardous products were accessible to children. In space #2, A group of eleven (11) children, four-to-five years of age, were present with three (3) staff members. During the visit, one (1) of the teachers had a parent-teacher conference out of the classroom. The children engaged in free play with playdough, blocks, Legos and other materials. Two (2) emergency medications were maintained in the classroom. The storage, authorization and action plans were in compliance. Lunch was observed in this classroom. Sailsbury steak, buns, green beans, sliced pears and milk were served for lunch. The items were accurately listed on the menu. Interaction and supervision were adequate. Staff members personal belongings were stored in the cabinet above five feet with a baby proof device on it. All the playgrounds were monitored. Mulch by the slide structure in playground for 3’s was measured for seven-to-eight inches. The mulch by the slide structure in Pre-K playground was measured six-to-seven inches. There were some litters, such as broken plastic cups, used tissues and food wrappers. Two (2) existing staff files and six (6) children’s files were monitored including three (3) NC Pre-K children’s files. One (1) staff member did not have one (1) of the health and safety training certificates in the file. Due to technical issues on Moodle, the certificate was not retrieved. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. The buses for Community Action Opportunities were inspected on 6/5/24. Next bus monitoring is scheduled on 6/24/25. Currently, no children utilize transportation services. The NC Pre-K requirements in section .3000 of the childcare rules were monitored. Per staff members, space #2 is an NC Pre-K classroom and most of the children enrolled in the classroom are NC Pre-K children. However, I could not verify NC Pre-K children on the NC Pre-K website. Ms. Riddle provided me with the information and three (3) children’s files were monitored. The classroom operated from 7:30 am to 2:00 pm. The following violations were documented during today’s visit. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There were broken plastic cups, used tissues, food wrappers and debris were on all the playgrounds. 15A NCAC 18A .2832(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. There was a prescription bottle visible in the staff member's personal bag in the cabinet. The cabinet was located at least five (5) feet high with a baby proofing device. 15A NCAC 18A .2820(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. When the previous administrator and some staff members left, the EMC plan was not revised and reviewed with staff members. 10A NCAC 09 .0802(a) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter for K. Dalton was not printed and maintained in the staff file. G.S. 110-90.2(b) & (d) & .2703(e) Technical assistance was provided as follows: 808: premises Child care premises must be clean and free of hazards. There were some litters on the playground, including broken plastic cups, food wrappers, standing water, used tissues and debris. Staff members should make sure that the premises are clean and free of hazards. Refer to 15A NCAC 18A.2832(a). 841: Storage of medication During the visit, all cabinets were monitored for storage of hazardous products and medications. In space #2, one of the cabinets located above children’s cubbies were labeled as “staff only”. The cabinet had a baby-proofing device on it. In the cabinet staff members’ bags were stored. One (1) of the staff bags was opened, and the top of the prescription bottle was visible without touching the bag. If there is a medication, prescription or over-the-counter medication, the bag must be stored in a locked storage. Baby proofing devices are not considered sufficient locking devices. They must be a magnetic locks, padlocks with keys, or combination locks. Refer to 15A NCAC 18A.2820(d). 862: Emergency Medical Care (EMC) plan EMC plan was not updated when the previous administrator left. The plan was updated by Ms. Riddle and posted during the visit. The plan was reviewed with all staff members during the rest time. Refer to .0802(a)(2)(A-D). 1757: criminal background letter in file A renewed criminal background letter for a staff member was not in file for review. Refer to G.S. 110-90.2(b) & (d) & .2703(e). Achieving Compliance: All violations cited during today’s visit was corrected during the visit. 808: litters were picked up 841: staff bag with a medication was moved to a locked storage 862: Emergency Medical Care Plan was updated during the visit. 1757: Criminal background letter for K. Dalton was printed during the visit and stored in the file. Due to all violations being corrected during the visit, you are not required to submit the compliance letter. Consultation is provided as follows: Health and Safety training: All training must be verified with the printed certificates. Please print all certificates upon completion and maintain them in the file. Unapproved training: Upon monitoring the Staff file for D. Toole, there were some training certificates that were not approved by DCDEE. Staff members can take any training available. However, only approved training courses are counted toward on-going training hours. All training provided by the Community Action Opportunities is approved. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 31 Completed Date: 9/10/2024 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaoru Eddins, Child Care Consultant and also signed by Mary Lewis, Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Today, Ms. Lewis accompanied me. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and Non-Profit Corporation, Community Action Opportunities, is current/active as of 9/9/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last shelter-in-place drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last playground inspection has not been completed yet. This facility opened on 9/4/24 after being closed during the summer. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space #1, a group of three-year-old children had breakfast and engaged in free play. Children had blueberry muffin, mixed fruit and milk for breakfast. After finishing the breakfast, they played with doll house, housekeeping materials, instruments and dolls. Supervision and interaction were adequate. In space #2, a group of four-year-old children engaged in free play. This is an NC Pre-K classroom. The children played with blocks, manipulatives, housekeeping materials, playdough and art materials. In space #3, a group of three-year-old children participated in group time activities then transitioned to the playground. The children played with slide structure, balance beam and other accessories. Space #4 was closed due to illness in the classroom. In space #5, a group of two-year-old children played on the playground with water table, paint, see-saws and riding toys. #6 is not used by the children. No medications are maintained in the facility, though it may change in the future. Supervision and interaction were adequate. The facility is in the process of putting additional fence to divide playground spaces. Currently, there are two (2) separate playgrounds, but will be divided into three (3) separate playgrounds when fences are installed. Playground by space #1 will be three’s playground, playground by space #4 will be pre-K playground, and the playground by space #5 and #6 will be the toddler playground. The playground diagram with pre-measured sizes were obtained during the visit. Five (5) new staff files, two (2) existing staff files and six (6) children’s files were monitored. Staff files were well-organized and easy to monitor. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. Transportation was monitored for this organization on 5/12/24. The transportation service has not been provided to the children yet this school year. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today due to the tool being not completed yest. One (1) NC Pre-K child’s file was monitored. The classroom operates from 7:30 a.m. to 2:00 p.m. No violations were documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, this week's activity plan was not posted. In space #4 and #5, the activity plans were dated 9/4/24 - 9/6/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, the cabinet under the sink was not locked, and there were bleach bottle, Dawn Detergent, Amazon Basic disinfecting wipes and other chemicals were stored. In space #2, a bottle of bleach were stored in the cabinet above children's cubbies. The cabinet is above five (5) feet but not locked. .2820(b) Technical assistance was provided as follows: #428: activity plans Activity plans shall be current and posted. It is recommended to create lesson plans in advance and post them Friday prior. Activity plans are the important reference to developmentally appropriate activities and monitoring of children’s progress. #840: Storage of hazardous products Potentially hazardous products if ingested shall be stored in a locked storage to minimize the children’s access. Maintaining those products out of reach of children at minimum of five (5) feet off the ground is not sufficient. Locked storage shall have pad lock, magnetic lock, combination lock, etc. The key for the lock shall be stored out of reach of children. Achieving Compliance: All violations were corrected during the visit. Consultation is provided as follows: The field space was viewed as a part of consultation. The program is planning to license the space as additional outdoor play space. The field is fenced with 5-ft fence and it is 54 ft x 63 ft. There are some poisonous plants growing on the ground. The metal bar by the entrance gate to the field is rusted. Those items shall be corrected before I can approve the space for licensing. Please conduct fire drill, shelter-in-place/lock down drill and playground inspection this month. Rated License: Due to the program adding one-year-old classroom in space #6, Rated License Renewal is not planned until the Hold Harmless expires. Alarm system: There is an alarm device on every door. We discussed advantages and disadvantages of the alarm. Space #6: The program is waiting for the sanitation inspection to be completed. There is a temporary fence to divide toddler playground and pre-K playground. The program will consult with the Fire Marshall if the temporary license meet the fire code. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 31 Completed Date: 9/10/2024 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaoru Eddins, Child Care Consultant and also signed by Mary Lewis, Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Today, Ms. Lewis accompanied me. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and Non-Profit Corporation, Community Action Opportunities, is current/active as of 9/9/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last shelter-in-place drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last playground inspection has not been completed yet. This facility opened on 9/4/24 after being closed during the summer. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space #1, a group of three-year-old children had breakfast and engaged in free play. Children had blueberry muffin, mixed fruit and milk for breakfast. After finishing the breakfast, they played with doll house, housekeeping materials, instruments and dolls. Supervision and interaction were adequate. In space #2, a group of four-year-old children engaged in free play. This is an NC Pre-K classroom. The children played with blocks, manipulatives, housekeeping materials, playdough and art materials. In space #3, a group of three-year-old children participated in group time activities then transitioned to the playground. The children played with slide structure, balance beam and other accessories. Space #4 was closed due to illness in the classroom. In space #5, a group of two-year-old children played on the playground with water table, paint, see-saws and riding toys. #6 is not used by the children. No medications are maintained in the facility, though it may change in the future. Supervision and interaction were adequate. The facility is in the process of putting additional fence to divide playground spaces. Currently, there are two (2) separate playgrounds, but will be divided into three (3) separate playgrounds when fences are installed. Playground by space #1 will be three’s playground, playground by space #4 will be pre-K playground, and the playground by space #5 and #6 will be the toddler playground. The playground diagram with pre-measured sizes were obtained during the visit. Five (5) new staff files, two (2) existing staff files and six (6) children’s files were monitored. Staff files were well-organized and easy to monitor. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. Transportation was monitored for this organization on 5/12/24. The transportation service has not been provided to the children yet this school year. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today due to the tool being not completed yest. One (1) NC Pre-K child’s file was monitored. The classroom operates from 7:30 a.m. to 2:00 p.m. No violations were documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, this week's activity plan was not posted. In space #4 and #5, the activity plans were dated 9/4/24 - 9/6/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, the cabinet under the sink was not locked, and there were bleach bottle, Dawn Detergent, Amazon Basic disinfecting wipes and other chemicals were stored. In space #2, a bottle of bleach were stored in the cabinet above children's cubbies. The cabinet is above five (5) feet but not locked. .2820(b) Technical assistance was provided as follows: #428: activity plans Activity plans shall be current and posted. It is recommended to create lesson plans in advance and post them Friday prior. Activity plans are the important reference to developmentally appropriate activities and monitoring of children’s progress. #840: Storage of hazardous products Potentially hazardous products if ingested shall be stored in a locked storage to minimize the children’s access. Maintaining those products out of reach of children at minimum of five (5) feet off the ground is not sufficient. Locked storage shall have pad lock, magnetic lock, combination lock, etc. The key for the lock shall be stored out of reach of children. Achieving Compliance: All violations were corrected during the visit. Consultation is provided as follows: The field space was viewed as a part of consultation. The program is planning to license the space as additional outdoor play space. The field is fenced with 5-ft fence and it is 54 ft x 63 ft. There are some poisonous plants growing on the ground. The metal bar by the entrance gate to the field is rusted. Those items shall be corrected before I can approve the space for licensing. Please conduct fire drill, shelter-in-place/lock down drill and playground inspection this month. Rated License: Due to the program adding one-year-old classroom in space #6, Rated License Renewal is not planned until the Hold Harmless expires. Alarm system: There is an alarm device on every door. We discussed advantages and disadvantages of the alarm. Space #6: The program is waiting for the sanitation inspection to be completed. There is a temporary fence to divide toddler playground and pre-K playground. The program will consult with the Fire Marshall if the temporary license meet the fire code. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 31 Completed Date: 9/10/2024 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaoru Eddins, Child Care Consultant and also signed by Mary Lewis, Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Today, Ms. Lewis accompanied me. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and Non-Profit Corporation, Community Action Opportunities, is current/active as of 9/9/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last shelter-in-place drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last playground inspection has not been completed yet. This facility opened on 9/4/24 after being closed during the summer. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space #1, a group of three-year-old children had breakfast and engaged in free play. Children had blueberry muffin, mixed fruit and milk for breakfast. After finishing the breakfast, they played with doll house, housekeeping materials, instruments and dolls. Supervision and interaction were adequate. In space #2, a group of four-year-old children engaged in free play. This is an NC Pre-K classroom. The children played with blocks, manipulatives, housekeeping materials, playdough and art materials. In space #3, a group of three-year-old children participated in group time activities then transitioned to the playground. The children played with slide structure, balance beam and other accessories. Space #4 was closed due to illness in the classroom. In space #5, a group of two-year-old children played on the playground with water table, paint, see-saws and riding toys. #6 is not used by the children. No medications are maintained in the facility, though it may change in the future. Supervision and interaction were adequate. The facility is in the process of putting additional fence to divide playground spaces. Currently, there are two (2) separate playgrounds, but will be divided into three (3) separate playgrounds when fences are installed. Playground by space #1 will be three’s playground, playground by space #4 will be pre-K playground, and the playground by space #5 and #6 will be the toddler playground. The playground diagram with pre-measured sizes were obtained during the visit. Five (5) new staff files, two (2) existing staff files and six (6) children’s files were monitored. Staff files were well-organized and easy to monitor. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. Transportation was monitored for this organization on 5/12/24. The transportation service has not been provided to the children yet this school year. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today due to the tool being not completed yest. One (1) NC Pre-K child’s file was monitored. The classroom operates from 7:30 a.m. to 2:00 p.m. No violations were documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, this week's activity plan was not posted. In space #4 and #5, the activity plans were dated 9/4/24 - 9/6/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, the cabinet under the sink was not locked, and there were bleach bottle, Dawn Detergent, Amazon Basic disinfecting wipes and other chemicals were stored. In space #2, a bottle of bleach were stored in the cabinet above children's cubbies. The cabinet is above five (5) feet but not locked. .2820(b) Technical assistance was provided as follows: #428: activity plans Activity plans shall be current and posted. It is recommended to create lesson plans in advance and post them Friday prior. Activity plans are the important reference to developmentally appropriate activities and monitoring of children’s progress. #840: Storage of hazardous products Potentially hazardous products if ingested shall be stored in a locked storage to minimize the children’s access. Maintaining those products out of reach of children at minimum of five (5) feet off the ground is not sufficient. Locked storage shall have pad lock, magnetic lock, combination lock, etc. The key for the lock shall be stored out of reach of children. Achieving Compliance: All violations were corrected during the visit. Consultation is provided as follows: The field space was viewed as a part of consultation. The program is planning to license the space as additional outdoor play space. The field is fenced with 5-ft fence and it is 54 ft x 63 ft. There are some poisonous plants growing on the ground. The metal bar by the entrance gate to the field is rusted. Those items shall be corrected before I can approve the space for licensing. Please conduct fire drill, shelter-in-place/lock down drill and playground inspection this month. Rated License: Due to the program adding one-year-old classroom in space #6, Rated License Renewal is not planned until the Hold Harmless expires. Alarm system: There is an alarm device on every door. We discussed advantages and disadvantages of the alarm. Space #6: The program is waiting for the sanitation inspection to be completed. There is a temporary fence to divide toddler playground and pre-K playground. The program will consult with the Fire Marshall if the temporary license meet the fire code. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 31 Completed Date: 9/10/2024 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaoru Eddins, Child Care Consultant and also signed by Mary Lewis, Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Today, Ms. Lewis accompanied me. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and Non-Profit Corporation, Community Action Opportunities, is current/active as of 9/9/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last shelter-in-place drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last playground inspection has not been completed yet. This facility opened on 9/4/24 after being closed during the summer. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space #1, a group of three-year-old children had breakfast and engaged in free play. Children had blueberry muffin, mixed fruit and milk for breakfast. After finishing the breakfast, they played with doll house, housekeeping materials, instruments and dolls. Supervision and interaction were adequate. In space #2, a group of four-year-old children engaged in free play. This is an NC Pre-K classroom. The children played with blocks, manipulatives, housekeeping materials, playdough and art materials. In space #3, a group of three-year-old children participated in group time activities then transitioned to the playground. The children played with slide structure, balance beam and other accessories. Space #4 was closed due to illness in the classroom. In space #5, a group of two-year-old children played on the playground with water table, paint, see-saws and riding toys. #6 is not used by the children. No medications are maintained in the facility, though it may change in the future. Supervision and interaction were adequate. The facility is in the process of putting additional fence to divide playground spaces. Currently, there are two (2) separate playgrounds, but will be divided into three (3) separate playgrounds when fences are installed. Playground by space #1 will be three’s playground, playground by space #4 will be pre-K playground, and the playground by space #5 and #6 will be the toddler playground. The playground diagram with pre-measured sizes were obtained during the visit. Five (5) new staff files, two (2) existing staff files and six (6) children’s files were monitored. Staff files were well-organized and easy to monitor. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. Transportation was monitored for this organization on 5/12/24. The transportation service has not been provided to the children yet this school year. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today due to the tool being not completed yest. One (1) NC Pre-K child’s file was monitored. The classroom operates from 7:30 a.m. to 2:00 p.m. No violations were documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, this week's activity plan was not posted. In space #4 and #5, the activity plans were dated 9/4/24 - 9/6/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, the cabinet under the sink was not locked, and there were bleach bottle, Dawn Detergent, Amazon Basic disinfecting wipes and other chemicals were stored. In space #2, a bottle of bleach were stored in the cabinet above children's cubbies. The cabinet is above five (5) feet but not locked. .2820(b) Technical assistance was provided as follows: #428: activity plans Activity plans shall be current and posted. It is recommended to create lesson plans in advance and post them Friday prior. Activity plans are the important reference to developmentally appropriate activities and monitoring of children’s progress. #840: Storage of hazardous products Potentially hazardous products if ingested shall be stored in a locked storage to minimize the children’s access. Maintaining those products out of reach of children at minimum of five (5) feet off the ground is not sufficient. Locked storage shall have pad lock, magnetic lock, combination lock, etc. The key for the lock shall be stored out of reach of children. Achieving Compliance: All violations were corrected during the visit. Consultation is provided as follows: The field space was viewed as a part of consultation. The program is planning to license the space as additional outdoor play space. The field is fenced with 5-ft fence and it is 54 ft x 63 ft. There are some poisonous plants growing on the ground. The metal bar by the entrance gate to the field is rusted. Those items shall be corrected before I can approve the space for licensing. Please conduct fire drill, shelter-in-place/lock down drill and playground inspection this month. Rated License: Due to the program adding one-year-old classroom in space #6, Rated License Renewal is not planned until the Hold Harmless expires. Alarm system: There is an alarm device on every door. We discussed advantages and disadvantages of the alarm. Space #6: The program is waiting for the sanitation inspection to be completed. There is a temporary fence to divide toddler playground and pre-K playground. The program will consult with the Fire Marshall if the temporary license meet the fire code. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 31 Completed Date: 9/10/2024 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaoru Eddins, Child Care Consultant and also signed by Mary Lewis, Administrator, during the visit. A signed copy of the visit summary was electronically emailed to you. Today, Ms. Lewis accompanied me. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six (96) percent as of today prior to this visit. The North Carolina Secretary of State website was viewed prior to today’s visit and Non-Profit Corporation, Community Action Opportunities, is current/active as of 9/9/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last shelter-in-place drill has not been practiced. This facility opened on 9/4/24 after being closed during the summer. The last playground inspection has not been completed yet. This facility opened on 9/4/24 after being closed during the summer. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space #1, a group of three-year-old children had breakfast and engaged in free play. Children had blueberry muffin, mixed fruit and milk for breakfast. After finishing the breakfast, they played with doll house, housekeeping materials, instruments and dolls. Supervision and interaction were adequate. In space #2, a group of four-year-old children engaged in free play. This is an NC Pre-K classroom. The children played with blocks, manipulatives, housekeeping materials, playdough and art materials. In space #3, a group of three-year-old children participated in group time activities then transitioned to the playground. The children played with slide structure, balance beam and other accessories. Space #4 was closed due to illness in the classroom. In space #5, a group of two-year-old children played on the playground with water table, paint, see-saws and riding toys. #6 is not used by the children. No medications are maintained in the facility, though it may change in the future. Supervision and interaction were adequate. The facility is in the process of putting additional fence to divide playground spaces. Currently, there are two (2) separate playgrounds, but will be divided into three (3) separate playgrounds when fences are installed. Playground by space #1 will be three’s playground, playground by space #4 will be pre-K playground, and the playground by space #5 and #6 will be the toddler playground. The playground diagram with pre-measured sizes were obtained during the visit. Five (5) new staff files, two (2) existing staff files and six (6) children’s files were monitored. Staff files were well-organized and easy to monitor. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does provide transportation. Transportation was monitored for this organization on 5/12/24. The transportation service has not been provided to the children yet this school year. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today due to the tool being not completed yest. One (1) NC Pre-K child’s file was monitored. The classroom operates from 7:30 a.m. to 2:00 p.m. No violations were documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, this week's activity plan was not posted. In space #4 and #5, the activity plans were dated 9/4/24 - 9/6/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, the cabinet under the sink was not locked, and there were bleach bottle, Dawn Detergent, Amazon Basic disinfecting wipes and other chemicals were stored. In space #2, a bottle of bleach were stored in the cabinet above children's cubbies. The cabinet is above five (5) feet but not locked. .2820(b) Technical assistance was provided as follows: #428: activity plans Activity plans shall be current and posted. It is recommended to create lesson plans in advance and post them Friday prior. Activity plans are the important reference to developmentally appropriate activities and monitoring of children’s progress. #840: Storage of hazardous products Potentially hazardous products if ingested shall be stored in a locked storage to minimize the children’s access. Maintaining those products out of reach of children at minimum of five (5) feet off the ground is not sufficient. Locked storage shall have pad lock, magnetic lock, combination lock, etc. The key for the lock shall be stored out of reach of children. Achieving Compliance: All violations were corrected during the visit. Consultation is provided as follows: The field space was viewed as a part of consultation. The program is planning to license the space as additional outdoor play space. The field is fenced with 5-ft fence and it is 54 ft x 63 ft. There are some poisonous plants growing on the ground. The metal bar by the entrance gate to the field is rusted. Those items shall be corrected before I can approve the space for licensing. Please conduct fire drill, shelter-in-place/lock down drill and playground inspection this month. Rated License: Due to the program adding one-year-old classroom in space #6, Rated License Renewal is not planned until the Hold Harmless expires. Alarm system: There is an alarm device on every door. We discussed advantages and disadvantages of the alarm. Space #6: The program is waiting for the sanitation inspection to be completed. There is a temporary fence to divide toddler playground and pre-K playground. The program will consult with the Fire Marshall if the temporary license meet the fire code. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 6/5/2024 Number Present: 0 Completed Date: 6/5/2024 Age: From 0 To 0 Total Minutes: 50 Time In: 11:50 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Announced The purpose of today’s visit was to monitor compliance on transportation vehicles used by Community Action Opportunities programs. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Ms. Riddle and Rick Marsh, Facilities Manager, Rodney Hudson, Facility Service Associate were available to ask and answer questions. Buse # 33, 32, 27, 62, 17 and 16 were monitored. Fire extinguishers/First Aid kit: A fire extinguisher is safely mounted in all buses. First aid kits were maintained in the compartment. Seats: Seats are in good condition on all buses. Vehicle insurance: All buses are insured by Allmerica Financial Benefit insurance and the current insurance is valid through 9/30/24. Registration: Registration cards were maintained in a binder for each bus, and all registrations were current. Tires: The right front tire on #27 are not in good repair. This vehicle is out of commission, though the insurance and registration are still valid. No children are transported for any sites during current school year. The program is planning to use some vehicles for next school year. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1848 The child care environment was not smoke and/or tobacco free. In the bus #32, KangVAPE Pear Cotton Candy Vape pen was found on the last seat on the driver's side. .0604(h) Technical assistance was provided as follows: 1848: Tobacco-Free Environment All spaces children use shall be tobacco-free. No tobacco products including vapes, chewing tobaccos are permitted. 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (h) Children shall be in a smoke-free and tobacco free environment. Smoking and the use of any product containing, made or derived from tobacco, including e-cigarettes, cigars, little cigars, smokeless tobacco, and hookah, shall not be permitted on the premises of the child care center, in vehicles used to transport children, or during any off premise activities. All smoking materials shall be kept in locked storage. For child care centers in an occupied residence that are licensed for 3 to 12 children when any preschool-age children are in care, or for 3 to 15 children when only school-age children are in care, the premises shall be smoke free and tobacco free during operating hours. Corrective Action Plan: Due to all violations being corrected during the visit, you do not have to submit a letter of compliance unless you choose to. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/19/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 6/5/2024 Number Present: 0 Completed Date: 6/5/2024 Age: From 0 To 0 Total Minutes: 50 Time In: 11:50 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Announced The purpose of today’s visit was to monitor compliance on transportation vehicles used by Community Action Opportunities programs. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Ms. Riddle and Rick Marsh, Facilities Manager, Rodney Hudson, Facility Service Associate were available to ask and answer questions. Buse # 33, 32, 27, 62, 17 and 16 were monitored. Fire extinguishers/First Aid kit: A fire extinguisher is safely mounted in all buses. First aid kits were maintained in the compartment. Seats: Seats are in good condition on all buses. Vehicle insurance: All buses are insured by Allmerica Financial Benefit insurance and the current insurance is valid through 9/30/24. Registration: Registration cards were maintained in a binder for each bus, and all registrations were current. Tires: The right front tire on #27 are not in good repair. This vehicle is out of commission, though the insurance and registration are still valid. No children are transported for any sites during current school year. The program is planning to use some vehicles for next school year. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1848 The child care environment was not smoke and/or tobacco free. In the bus #32, KangVAPE Pear Cotton Candy Vape pen was found on the last seat on the driver's side. .0604(h) Technical assistance was provided as follows: 1848: Tobacco-Free Environment All spaces children use shall be tobacco-free. No tobacco products including vapes, chewing tobaccos are permitted. 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (h) Children shall be in a smoke-free and tobacco free environment. Smoking and the use of any product containing, made or derived from tobacco, including e-cigarettes, cigars, little cigars, smokeless tobacco, and hookah, shall not be permitted on the premises of the child care center, in vehicles used to transport children, or during any off premise activities. All smoking materials shall be kept in locked storage. For child care centers in an occupied residence that are licensed for 3 to 12 children when any preschool-age children are in care, or for 3 to 15 children when only school-age children are in care, the premises shall be smoke free and tobacco free during operating hours. Corrective Action Plan: Due to all violations being corrected during the visit, you do not have to submit a letter of compliance unless you choose to. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/19/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0605 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PISGAH VIEW HEAD START Facility ID: 1152301 Consultant: KAORU EDDINS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 22 Completed Date: 2/28/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaoru Eddins, Child Care Consultant and also signed by Lorraine Riddle, Administrator, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. Lorraine Riddle, Administrator was available during today’s visit. The indoor and outdoor areas were monitored today, including but not limited to supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99) percent as of 2/27/24. Permit type – Five-star center license issued on 5/9/18. Special Services/Restrictions – daytime care, meets enhanced space and reduced ratios. The last annual compliance visit was conducted on 9/15/23. The last fire drill was practiced on 2/26/24. The last shelter-in-place drill was practiced on 12/12/23. The last playground inspection was documented on 2/12/24. The last fire inspection was approved on 11/21/23. The last sanitation inspection was conducted on 10/23/23 with zero (0) demerit for a superior classification. The Emergency Medical Care plan was posted and is current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I announced my presence and the purpose of the visit. In space four (4), a group of three-to-five-year-old children engaged in free play with water table, sand table, brush paint, animal counter, a scale, large Legos and other materials. No medications are maintained in the classroom. In space five (5), a group of three-to-five-year-old children was finishing up breakfast. Today’s breakfast was Cheerios, sliced oranges, and milk. Then the children transitioned to free play. The children played with blocks, baby dolls, shape sorting manipulatives and other materials. One (1) child arrived during the visit. The child was upset, and a teacher held the child and comforted him/her. The playground was inspected. The mulch by the slide structure was measured for eight (8) inches. The parents go through the playground gate and bring their children to the back door to the classrooms. The gate was open when the playground was inspected. The fence by the tree and a water/sand table was measured for forty-to-forty-three (40 – 43) inches, and the fence by the gate to the playground was measured for forty-three (43) inches due to accumulation of leaves and mulch. Four (4) existing files and two (2) new staff files were monitored. One (1) staff member present in space #4 typically works at the other site. The site was closed today, and he/she helped the classroom today. The staff member’s file was monitored as well. The NC pre-K monitoring tool was completed by Ms. Riddle on 10/20/23 and was reviewed during the visit. NC Pre-K classroom in space #5 operates from 8:00 am to 2:30 pm, Monday-Friday. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The transportation for Community Action Opportunities sites were monitored on 5/12/23 at 74 Washington Ave. Woodfin, NC 28804. Bus #27, #32, #33, #16 (#58), #17(#59), #62 were monitored. A fire extinguisher is safely mounted in all buses. Seats are in good condition on most buses. There are some tears on the seats on #27 and #32. The tears are covered by duct tape. All buses are insured by Hanover insurance company and the current insurance is valid through 9/30/23. Inspection and registration are current for all vehicles. Expiration for #27, #32, #33 and #62 are January 31, 2024. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The metal bar on the fence by the slide structure is rusted. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence by the tree and sand/water table was measured for forty (40) to forty-three (43) inches high. The fence by the gate was also measured for forty-three (43) inches high due to accumulation of leaves and mulch. GS 110-91(6); .0605((i) Technical assistance was provided as follows: 705: safe environment The rust on the bar on the fence by the slide structure shall be removed or covered. Please use rust remover or paint over the rust. 10A NCAC 09 .0601 SAFE ENVIRONMENT manufacturer's instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. 824: Height of fence The height of the fence for the playground shall be four (4) feet or higher. Either you can remove the mulch/leave on the bottom of the fence or you can add toppers on the fence make it at least four (4) feet high. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 3/13/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaoru.eddins@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaoru Eddins PO Box 795 Pisgah Forest, NC 28768 Please call me at 828-556-9013 or email kaoru.eddins@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Rated License Cohort information: Pisgah View Head Start is in cohort one (1). The facility is preparing for the prep-year assessment. Ms. Riddle filled out the form for the prep-year assessment and submitted during the visit. If you have any questions or concerns regarding the Stabilization, Expansion and Access Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaoru.eddins@dhhs.nc.gov or 828.556.9013 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times