Kids Cove Learning Center

10A NCAC 09 .0713 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 0626-266L Visit Date: 6/24/2026 Number Present: 13 Completed Date: 6/24/2026 Age: From 1 To 7 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of violations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Trisha Stuart, Lead Teacher during the visit. A signed copy of the visit summary was printed and given to you. Ms. Stuart, Amanda Taylor and Kari Hunt, Lead Teachers, assisted me today. The center’s compliance history was reviewed with the operator. The program’s compliance history is ninety-one percent (91%) as of 6/23/26. The facility operates with a three-star license issued on 3/4/23. The Special Services/Restrictions includes 1st shift (daytime care), meets enhanced ratios. The complaint was received by the Division of Child Development and Early Education on 6/22/26 and sent to me on 6/22/26. Allegations within the report included the following: *Infants were grouped with older children. *Portions of food served to children are too small. *Floors are not kept clean. *Children were not handled in an appropriate manner. *A child’s diaper was not changed when soiled. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, license posted, nutrition, diapering, incident reports, sanitation, and discipline. The license was posted. I observed the indoor and outdoor space used by the children. Children explored the outdoor learning environment, played chasing games, rode in riding toys and kicked balls. I observed the teachers engaging with the children in chasing games and soothing children who fell or became upset. Interactions were positive and nurturing. Enhanced ratios were followed in accordance with rule. The group of one- and two-year-old children explored the outdoor learning environment at the same time as the group of two-year-old children to school aged children. Today’s menu consisted of chicken nuggets, corn, pasta, applesauce and milk. Changes were made to the menu prior to service. I observed lunch service. Portion sizes appear to be adequate for the ages of children served. I observed a diaper change. Children’s diapers were changed when soiled. I observed the cleanliness of the floors. I observed the sign in/out sheets for all classroom spaces for Friday, 6/19/26. Age groupings and staff/child ratios were recorded on 6/19/26 as follows: Group 1: 4 children ages 1-2 years old present with one (1) caregiver. Group 2: 6 children ages 2- School Age present with one (1) caregiver. I interviewed three (3) staff regarding the allegations. Video footage was not provided for review during the visit today. Based on the interview, observations and review of program records, the allegation regarding staff/child ratio was unsubstantiated. However, a separate staff/child ratio violation was cited during the visit today due to the group with the one-year-old child sharing the playground space with the group of children ages two years old to school age. Based on the interview and observations, the allegation regarding nutrition was unsubstantiated. Based on observations the allegation regarding sanitation was unsubstantiated. Based on the interview and observations, the allegation regarding discipline was unsubstantiated. Based on the interview and observations, the allegation regarding diapering was substantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. A group of five (5) children, ages one to two years old, was playing on playground space 2 at the same time as a group of eight (8) children ages two to seven years old. 10A NCAC 09 .0713(a)(6) 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. Per staff reports, the diaper for one (1) child was not changed when soiled. 10A NCAC 09 .0806(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed for a child that fell out of a chair on 6/19/26. .0802 (e) Technical assistance was provided as follows: Item #318 We discussed the large playground has been closed while awaiting mulch delivery for the large climbing structure. Only one (1) playground space is currently in use. Ms. Corn stated a mulch delivery is scheduled for next week, during the holiday closure. We discussed you can come into compliance with this item by having separate playground schedules for the two (2) groups of children currently in care. Or, you can physically block off the climbing structure with construction netting to prevent children from using the climbing structure while awaiting surfacing maintenance. This way, children can still use the large playground, just not the climber, until adequate surfacing is provided. Due to the staff/child ratio violation, a follow-up visit may be conducted, per procedures. Item #401: We discussed the missed diaper change was addressed with staff. We discussed staff’s inexperience may have contributed to the missed diaper change. Ms. Corn provided reminders to staff regarding diapering procedures and implemented the use of diaper changing charts which were observed during the visit today. The violation is marked as corrected by consultant visit due to the evidence provided that the operator has addressed the violation of child care requirements that occurred in the past. In your letter of compliance include a statement that indicates how you will ensure diapers are changed when soiled moving forward. Item #852: The incident report was completed during the visit today. This is corrected. We discussed an incident report must be completed any time a child is injured or hurt at the facility, no matter how minor. We discussed the staff observed the child fall, but did not realize a mark was left on the child from the fall until after the incident occurred. Achieving Compliance: The facility received a violation regarding staff/child ratio today. A follow-up visit will be conducted in the near future to determine if age groupings are maintained as required per Child Care Rule 10A NCAC 09 .0713(a)(6). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/8/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Children in the classroom for one and two year old children sat at the table as they awaited their turn for diapering and handwashing upon entering the classroom from outside. I recommend changing the routine to have them sit on the carpet to play with transition toys while they await assistance with handwashing so that the table stays clean for lunch. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0806 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 0626-266L Visit Date: 6/24/2026 Number Present: 13 Completed Date: 6/24/2026 Age: From 1 To 7 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of violations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Trisha Stuart, Lead Teacher during the visit. A signed copy of the visit summary was printed and given to you. Ms. Stuart, Amanda Taylor and Kari Hunt, Lead Teachers, assisted me today. The center’s compliance history was reviewed with the operator. The program’s compliance history is ninety-one percent (91%) as of 6/23/26. The facility operates with a three-star license issued on 3/4/23. The Special Services/Restrictions includes 1st shift (daytime care), meets enhanced ratios. The complaint was received by the Division of Child Development and Early Education on 6/22/26 and sent to me on 6/22/26. Allegations within the report included the following: *Infants were grouped with older children. *Portions of food served to children are too small. *Floors are not kept clean. *Children were not handled in an appropriate manner. *A child’s diaper was not changed when soiled. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, license posted, nutrition, diapering, incident reports, sanitation, and discipline. The license was posted. I observed the indoor and outdoor space used by the children. Children explored the outdoor learning environment, played chasing games, rode in riding toys and kicked balls. I observed the teachers engaging with the children in chasing games and soothing children who fell or became upset. Interactions were positive and nurturing. Enhanced ratios were followed in accordance with rule. The group of one- and two-year-old children explored the outdoor learning environment at the same time as the group of two-year-old children to school aged children. Today’s menu consisted of chicken nuggets, corn, pasta, applesauce and milk. Changes were made to the menu prior to service. I observed lunch service. Portion sizes appear to be adequate for the ages of children served. I observed a diaper change. Children’s diapers were changed when soiled. I observed the cleanliness of the floors. I observed the sign in/out sheets for all classroom spaces for Friday, 6/19/26. Age groupings and staff/child ratios were recorded on 6/19/26 as follows: Group 1: 4 children ages 1-2 years old present with one (1) caregiver. Group 2: 6 children ages 2- School Age present with one (1) caregiver. I interviewed three (3) staff regarding the allegations. Video footage was not provided for review during the visit today. Based on the interview, observations and review of program records, the allegation regarding staff/child ratio was unsubstantiated. However, a separate staff/child ratio violation was cited during the visit today due to the group with the one-year-old child sharing the playground space with the group of children ages two years old to school age. Based on the interview and observations, the allegation regarding nutrition was unsubstantiated. Based on observations the allegation regarding sanitation was unsubstantiated. Based on the interview and observations, the allegation regarding discipline was unsubstantiated. Based on the interview and observations, the allegation regarding diapering was substantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. A group of five (5) children, ages one to two years old, was playing on playground space 2 at the same time as a group of eight (8) children ages two to seven years old. 10A NCAC 09 .0713(a)(6) 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. Per staff reports, the diaper for one (1) child was not changed when soiled. 10A NCAC 09 .0806(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed for a child that fell out of a chair on 6/19/26. .0802 (e) Technical assistance was provided as follows: Item #318 We discussed the large playground has been closed while awaiting mulch delivery for the large climbing structure. Only one (1) playground space is currently in use. Ms. Corn stated a mulch delivery is scheduled for next week, during the holiday closure. We discussed you can come into compliance with this item by having separate playground schedules for the two (2) groups of children currently in care. Or, you can physically block off the climbing structure with construction netting to prevent children from using the climbing structure while awaiting surfacing maintenance. This way, children can still use the large playground, just not the climber, until adequate surfacing is provided. Due to the staff/child ratio violation, a follow-up visit may be conducted, per procedures. Item #401: We discussed the missed diaper change was addressed with staff. We discussed staff’s inexperience may have contributed to the missed diaper change. Ms. Corn provided reminders to staff regarding diapering procedures and implemented the use of diaper changing charts which were observed during the visit today. The violation is marked as corrected by consultant visit due to the evidence provided that the operator has addressed the violation of child care requirements that occurred in the past. In your letter of compliance include a statement that indicates how you will ensure diapers are changed when soiled moving forward. Item #852: The incident report was completed during the visit today. This is corrected. We discussed an incident report must be completed any time a child is injured or hurt at the facility, no matter how minor. We discussed the staff observed the child fall, but did not realize a mark was left on the child from the fall until after the incident occurred. Achieving Compliance: The facility received a violation regarding staff/child ratio today. A follow-up visit will be conducted in the near future to determine if age groupings are maintained as required per Child Care Rule 10A NCAC 09 .0713(a)(6). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/8/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Children in the classroom for one and two year old children sat at the table as they awaited their turn for diapering and handwashing upon entering the classroom from outside. I recommend changing the routine to have them sit on the carpet to play with transition toys while they await assistance with handwashing so that the table stays clean for lunch. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 0626-266L Visit Date: 6/24/2026 Number Present: 13 Completed Date: 6/24/2026 Age: From 1 To 7 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of violations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Trisha Stuart, Lead Teacher during the visit. A signed copy of the visit summary was printed and given to you. Ms. Stuart, Amanda Taylor and Kari Hunt, Lead Teachers, assisted me today. The center’s compliance history was reviewed with the operator. The program’s compliance history is ninety-one percent (91%) as of 6/23/26. The facility operates with a three-star license issued on 3/4/23. The Special Services/Restrictions includes 1st shift (daytime care), meets enhanced ratios. The complaint was received by the Division of Child Development and Early Education on 6/22/26 and sent to me on 6/22/26. Allegations within the report included the following: *Infants were grouped with older children. *Portions of food served to children are too small. *Floors are not kept clean. *Children were not handled in an appropriate manner. *A child’s diaper was not changed when soiled. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, license posted, nutrition, diapering, incident reports, sanitation, and discipline. The license was posted. I observed the indoor and outdoor space used by the children. Children explored the outdoor learning environment, played chasing games, rode in riding toys and kicked balls. I observed the teachers engaging with the children in chasing games and soothing children who fell or became upset. Interactions were positive and nurturing. Enhanced ratios were followed in accordance with rule. The group of one- and two-year-old children explored the outdoor learning environment at the same time as the group of two-year-old children to school aged children. Today’s menu consisted of chicken nuggets, corn, pasta, applesauce and milk. Changes were made to the menu prior to service. I observed lunch service. Portion sizes appear to be adequate for the ages of children served. I observed a diaper change. Children’s diapers were changed when soiled. I observed the cleanliness of the floors. I observed the sign in/out sheets for all classroom spaces for Friday, 6/19/26. Age groupings and staff/child ratios were recorded on 6/19/26 as follows: Group 1: 4 children ages 1-2 years old present with one (1) caregiver. Group 2: 6 children ages 2- School Age present with one (1) caregiver. I interviewed three (3) staff regarding the allegations. Video footage was not provided for review during the visit today. Based on the interview, observations and review of program records, the allegation regarding staff/child ratio was unsubstantiated. However, a separate staff/child ratio violation was cited during the visit today due to the group with the one-year-old child sharing the playground space with the group of children ages two years old to school age. Based on the interview and observations, the allegation regarding nutrition was unsubstantiated. Based on observations the allegation regarding sanitation was unsubstantiated. Based on the interview and observations, the allegation regarding discipline was unsubstantiated. Based on the interview and observations, the allegation regarding diapering was substantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. A group of five (5) children, ages one to two years old, was playing on playground space 2 at the same time as a group of eight (8) children ages two to seven years old. 10A NCAC 09 .0713(a)(6) 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. Per staff reports, the diaper for one (1) child was not changed when soiled. 10A NCAC 09 .0806(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed for a child that fell out of a chair on 6/19/26. .0802 (e) Technical assistance was provided as follows: Item #318 We discussed the large playground has been closed while awaiting mulch delivery for the large climbing structure. Only one (1) playground space is currently in use. Ms. Corn stated a mulch delivery is scheduled for next week, during the holiday closure. We discussed you can come into compliance with this item by having separate playground schedules for the two (2) groups of children currently in care. Or, you can physically block off the climbing structure with construction netting to prevent children from using the climbing structure while awaiting surfacing maintenance. This way, children can still use the large playground, just not the climber, until adequate surfacing is provided. Due to the staff/child ratio violation, a follow-up visit may be conducted, per procedures. Item #401: We discussed the missed diaper change was addressed with staff. We discussed staff’s inexperience may have contributed to the missed diaper change. Ms. Corn provided reminders to staff regarding diapering procedures and implemented the use of diaper changing charts which were observed during the visit today. The violation is marked as corrected by consultant visit due to the evidence provided that the operator has addressed the violation of child care requirements that occurred in the past. In your letter of compliance include a statement that indicates how you will ensure diapers are changed when soiled moving forward. Item #852: The incident report was completed during the visit today. This is corrected. We discussed an incident report must be completed any time a child is injured or hurt at the facility, no matter how minor. We discussed the staff observed the child fall, but did not realize a mark was left on the child from the fall until after the incident occurred. Achieving Compliance: The facility received a violation regarding staff/child ratio today. A follow-up visit will be conducted in the near future to determine if age groupings are maintained as required per Child Care Rule 10A NCAC 09 .0713(a)(6). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 7/8/26. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Children in the classroom for one and two year old children sat at the table as they awaited their turn for diapering and handwashing upon entering the classroom from outside. I recommend changing the routine to have them sit on the carpet to play with transition toys while they await assistance with handwashing so that the table stays clean for lunch. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 9 Completed Date: 1/16/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Corn was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 1/12/26. Ms. Corn operates the facility as a sole proprietor. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/29/25. The last fire drill was practiced on 12/10/25. The last shelter-in-place drill was practiced on 12/10/25. The last playground inspection was documented on 12/10/25. The last fire inspection was approved on 11/21/25. The last sanitation inspection was conducted on 3/19/25 with ten (10) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Reminder to remove old staff from the plan and update with newly hired staff. Lead water testing was completed on 7/26/24 without hazards. Lead paint and asbestos testing has not been completed. The Clean Classrooms for Carolina Kids website states the status as “Enrollment Started”. Continue to work with RTI to complete the required testing. The program does not provide transportation. Upon arrival, I was greeted by Ms. Corn. In classroom space 1, children ate breakfast consisting of biscuit, applesauce and milk. In classroom space 2, children prepared to eat breakfast by washing hands. Children combined into one (1) classroom space after breakfast for independent free play. Interactions were positive and joyful. Supervision was adequate. Complaint Visit Follow-up: During the complaint visit on 1/6/26, a supervision violation was cited. Per procedures, a follow-up visit is required to be conducted whenever a supervision violation is cited. Monitoring was conducted during the visit today. Supervision was adequate in all caregiving spaces. To prevent eloping, mesh, baby gates were added at the classroom doors. The main evacuation route for both classroom spaces is out of the direct exit door. Continue to work with the fire marshals to ensure egress requirements are met. The supervision violation is corrected by consultant visit today. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One (1) staff, hire date 8/26/25, had a qualifying letter on file dated 9/2/25 G.S. 110-90.2(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a First Aid certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a CPR certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff, hire date 3/2/20, did not update the staff development plan annually and did not have staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff member, hire date 8/26/25, completed the Recognizing and Responding to Suspicions of Child Maltreatment training on 1/12/26. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff, hire date 3/2/20, did not complete health and safety training every five years. The last date of completion for health and safety training was 2/4/20. .1103(b) Technical assistance was provided as follows: Item #1041: The criminal background check qualifying letter must be on file prior to employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state staff members will not be permitted to start working until the letter is on file. Item #1048 and #1049: The certificate for the completed CPR/First Aid training must be on file within ninety (90) days of employment. The staff member must complete an in-person skills session. In your letter of compliance, provide a statement that indicates the staff member’s certificate of completion of CPR/First Aid training is on file. Item #1232: To reach compliance with this item, review the staff development plan with the one (1) staff. Additionally, plan to include an evaluation of the staff’s performance. We discussed this can be included in the same document as the staff development plan. In your letter of compliance, include a statement that indicates the staff development plan and staff evaluation has been updated. Item #1897: The Recognizing and Responding to Suspicions of Child Maltreatment training must be completed within ninety (90) days of employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state you will set calendar reminders to follow up with the staff member every thirty (30) days to ensure they have plans to complete the training. Alternatively, you can state you will cover for staff to complete this training when the topic is covered during orientation. Item #1899: To reach compliance with this item, the one (1) staff member must complete health and safety trainings. As a reminder, search “ccdf 2026” or “ccdf 2025” in moodle to find the most current trainings. Additionally, please be reminded the Medications in Child Care training is separate. Search “medication 2025” or medication 2026 to find the most updated training. Finally, the topic for “Recognizing and reporting child abuse, child neglect, and child maltreatment” can be met by taking the Recognizing and Responding to Suspicions of Child Maltreatment training on preventchildabusenc.org. In your letter of compliance, include a statement that indicates the training is complete. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 1/30/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. We discussed staff KH took over as lead teacher on 1/5/26 must submit transcripts to WORKS and enroll credential coursework by 7/5/26. Plan to keep documentation of the enrollment in the staff member’s file. Health and Safety training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 9 Completed Date: 1/16/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Corn was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 1/12/26. Ms. Corn operates the facility as a sole proprietor. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/29/25. The last fire drill was practiced on 12/10/25. The last shelter-in-place drill was practiced on 12/10/25. The last playground inspection was documented on 12/10/25. The last fire inspection was approved on 11/21/25. The last sanitation inspection was conducted on 3/19/25 with ten (10) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Reminder to remove old staff from the plan and update with newly hired staff. Lead water testing was completed on 7/26/24 without hazards. Lead paint and asbestos testing has not been completed. The Clean Classrooms for Carolina Kids website states the status as “Enrollment Started”. Continue to work with RTI to complete the required testing. The program does not provide transportation. Upon arrival, I was greeted by Ms. Corn. In classroom space 1, children ate breakfast consisting of biscuit, applesauce and milk. In classroom space 2, children prepared to eat breakfast by washing hands. Children combined into one (1) classroom space after breakfast for independent free play. Interactions were positive and joyful. Supervision was adequate. Complaint Visit Follow-up: During the complaint visit on 1/6/26, a supervision violation was cited. Per procedures, a follow-up visit is required to be conducted whenever a supervision violation is cited. Monitoring was conducted during the visit today. Supervision was adequate in all caregiving spaces. To prevent eloping, mesh, baby gates were added at the classroom doors. The main evacuation route for both classroom spaces is out of the direct exit door. Continue to work with the fire marshals to ensure egress requirements are met. The supervision violation is corrected by consultant visit today. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One (1) staff, hire date 8/26/25, had a qualifying letter on file dated 9/2/25 G.S. 110-90.2(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a First Aid certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a CPR certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff, hire date 3/2/20, did not update the staff development plan annually and did not have staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff member, hire date 8/26/25, completed the Recognizing and Responding to Suspicions of Child Maltreatment training on 1/12/26. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff, hire date 3/2/20, did not complete health and safety training every five years. The last date of completion for health and safety training was 2/4/20. .1103(b) Technical assistance was provided as follows: Item #1041: The criminal background check qualifying letter must be on file prior to employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state staff members will not be permitted to start working until the letter is on file. Item #1048 and #1049: The certificate for the completed CPR/First Aid training must be on file within ninety (90) days of employment. The staff member must complete an in-person skills session. In your letter of compliance, provide a statement that indicates the staff member’s certificate of completion of CPR/First Aid training is on file. Item #1232: To reach compliance with this item, review the staff development plan with the one (1) staff. Additionally, plan to include an evaluation of the staff’s performance. We discussed this can be included in the same document as the staff development plan. In your letter of compliance, include a statement that indicates the staff development plan and staff evaluation has been updated. Item #1897: The Recognizing and Responding to Suspicions of Child Maltreatment training must be completed within ninety (90) days of employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state you will set calendar reminders to follow up with the staff member every thirty (30) days to ensure they have plans to complete the training. Alternatively, you can state you will cover for staff to complete this training when the topic is covered during orientation. Item #1899: To reach compliance with this item, the one (1) staff member must complete health and safety trainings. As a reminder, search “ccdf 2026” or “ccdf 2025” in moodle to find the most current trainings. Additionally, please be reminded the Medications in Child Care training is separate. Search “medication 2025” or medication 2026 to find the most updated training. Finally, the topic for “Recognizing and reporting child abuse, child neglect, and child maltreatment” can be met by taking the Recognizing and Responding to Suspicions of Child Maltreatment training on preventchildabusenc.org. In your letter of compliance, include a statement that indicates the training is complete. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 1/30/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. We discussed staff KH took over as lead teacher on 1/5/26 must submit transcripts to WORKS and enroll credential coursework by 7/5/26. Plan to keep documentation of the enrollment in the staff member’s file. Health and Safety training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 9 Completed Date: 1/16/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Corn was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 1/12/26. Ms. Corn operates the facility as a sole proprietor. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/29/25. The last fire drill was practiced on 12/10/25. The last shelter-in-place drill was practiced on 12/10/25. The last playground inspection was documented on 12/10/25. The last fire inspection was approved on 11/21/25. The last sanitation inspection was conducted on 3/19/25 with ten (10) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Reminder to remove old staff from the plan and update with newly hired staff. Lead water testing was completed on 7/26/24 without hazards. Lead paint and asbestos testing has not been completed. The Clean Classrooms for Carolina Kids website states the status as “Enrollment Started”. Continue to work with RTI to complete the required testing. The program does not provide transportation. Upon arrival, I was greeted by Ms. Corn. In classroom space 1, children ate breakfast consisting of biscuit, applesauce and milk. In classroom space 2, children prepared to eat breakfast by washing hands. Children combined into one (1) classroom space after breakfast for independent free play. Interactions were positive and joyful. Supervision was adequate. Complaint Visit Follow-up: During the complaint visit on 1/6/26, a supervision violation was cited. Per procedures, a follow-up visit is required to be conducted whenever a supervision violation is cited. Monitoring was conducted during the visit today. Supervision was adequate in all caregiving spaces. To prevent eloping, mesh, baby gates were added at the classroom doors. The main evacuation route for both classroom spaces is out of the direct exit door. Continue to work with the fire marshals to ensure egress requirements are met. The supervision violation is corrected by consultant visit today. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One (1) staff, hire date 8/26/25, had a qualifying letter on file dated 9/2/25 G.S. 110-90.2(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a First Aid certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a CPR certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff, hire date 3/2/20, did not update the staff development plan annually and did not have staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff member, hire date 8/26/25, completed the Recognizing and Responding to Suspicions of Child Maltreatment training on 1/12/26. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff, hire date 3/2/20, did not complete health and safety training every five years. The last date of completion for health and safety training was 2/4/20. .1103(b) Technical assistance was provided as follows: Item #1041: The criminal background check qualifying letter must be on file prior to employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state staff members will not be permitted to start working until the letter is on file. Item #1048 and #1049: The certificate for the completed CPR/First Aid training must be on file within ninety (90) days of employment. The staff member must complete an in-person skills session. In your letter of compliance, provide a statement that indicates the staff member’s certificate of completion of CPR/First Aid training is on file. Item #1232: To reach compliance with this item, review the staff development plan with the one (1) staff. Additionally, plan to include an evaluation of the staff’s performance. We discussed this can be included in the same document as the staff development plan. In your letter of compliance, include a statement that indicates the staff development plan and staff evaluation has been updated. Item #1897: The Recognizing and Responding to Suspicions of Child Maltreatment training must be completed within ninety (90) days of employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state you will set calendar reminders to follow up with the staff member every thirty (30) days to ensure they have plans to complete the training. Alternatively, you can state you will cover for staff to complete this training when the topic is covered during orientation. Item #1899: To reach compliance with this item, the one (1) staff member must complete health and safety trainings. As a reminder, search “ccdf 2026” or “ccdf 2025” in moodle to find the most current trainings. Additionally, please be reminded the Medications in Child Care training is separate. Search “medication 2025” or medication 2026 to find the most updated training. Finally, the topic for “Recognizing and reporting child abuse, child neglect, and child maltreatment” can be met by taking the Recognizing and Responding to Suspicions of Child Maltreatment training on preventchildabusenc.org. In your letter of compliance, include a statement that indicates the training is complete. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 1/30/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. We discussed staff KH took over as lead teacher on 1/5/26 must submit transcripts to WORKS and enroll credential coursework by 7/5/26. Plan to keep documentation of the enrollment in the staff member’s file. Health and Safety training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 9 Completed Date: 1/16/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Corn was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 1/12/26. Ms. Corn operates the facility as a sole proprietor. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/29/25. The last fire drill was practiced on 12/10/25. The last shelter-in-place drill was practiced on 12/10/25. The last playground inspection was documented on 12/10/25. The last fire inspection was approved on 11/21/25. The last sanitation inspection was conducted on 3/19/25 with ten (10) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Reminder to remove old staff from the plan and update with newly hired staff. Lead water testing was completed on 7/26/24 without hazards. Lead paint and asbestos testing has not been completed. The Clean Classrooms for Carolina Kids website states the status as “Enrollment Started”. Continue to work with RTI to complete the required testing. The program does not provide transportation. Upon arrival, I was greeted by Ms. Corn. In classroom space 1, children ate breakfast consisting of biscuit, applesauce and milk. In classroom space 2, children prepared to eat breakfast by washing hands. Children combined into one (1) classroom space after breakfast for independent free play. Interactions were positive and joyful. Supervision was adequate. Complaint Visit Follow-up: During the complaint visit on 1/6/26, a supervision violation was cited. Per procedures, a follow-up visit is required to be conducted whenever a supervision violation is cited. Monitoring was conducted during the visit today. Supervision was adequate in all caregiving spaces. To prevent eloping, mesh, baby gates were added at the classroom doors. The main evacuation route for both classroom spaces is out of the direct exit door. Continue to work with the fire marshals to ensure egress requirements are met. The supervision violation is corrected by consultant visit today. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One (1) staff, hire date 8/26/25, had a qualifying letter on file dated 9/2/25 G.S. 110-90.2(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a First Aid certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a CPR certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff, hire date 3/2/20, did not update the staff development plan annually and did not have staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff member, hire date 8/26/25, completed the Recognizing and Responding to Suspicions of Child Maltreatment training on 1/12/26. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff, hire date 3/2/20, did not complete health and safety training every five years. The last date of completion for health and safety training was 2/4/20. .1103(b) Technical assistance was provided as follows: Item #1041: The criminal background check qualifying letter must be on file prior to employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state staff members will not be permitted to start working until the letter is on file. Item #1048 and #1049: The certificate for the completed CPR/First Aid training must be on file within ninety (90) days of employment. The staff member must complete an in-person skills session. In your letter of compliance, provide a statement that indicates the staff member’s certificate of completion of CPR/First Aid training is on file. Item #1232: To reach compliance with this item, review the staff development plan with the one (1) staff. Additionally, plan to include an evaluation of the staff’s performance. We discussed this can be included in the same document as the staff development plan. In your letter of compliance, include a statement that indicates the staff development plan and staff evaluation has been updated. Item #1897: The Recognizing and Responding to Suspicions of Child Maltreatment training must be completed within ninety (90) days of employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state you will set calendar reminders to follow up with the staff member every thirty (30) days to ensure they have plans to complete the training. Alternatively, you can state you will cover for staff to complete this training when the topic is covered during orientation. Item #1899: To reach compliance with this item, the one (1) staff member must complete health and safety trainings. As a reminder, search “ccdf 2026” or “ccdf 2025” in moodle to find the most current trainings. Additionally, please be reminded the Medications in Child Care training is separate. Search “medication 2025” or medication 2026 to find the most updated training. Finally, the topic for “Recognizing and reporting child abuse, child neglect, and child maltreatment” can be met by taking the Recognizing and Responding to Suspicions of Child Maltreatment training on preventchildabusenc.org. In your letter of compliance, include a statement that indicates the training is complete. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 1/30/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. We discussed staff KH took over as lead teacher on 1/5/26 must submit transcripts to WORKS and enroll credential coursework by 7/5/26. Plan to keep documentation of the enrollment in the staff member’s file. Health and Safety training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 9 Completed Date: 1/16/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Corn was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 1/12/26. Ms. Corn operates the facility as a sole proprietor. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/29/25. The last fire drill was practiced on 12/10/25. The last shelter-in-place drill was practiced on 12/10/25. The last playground inspection was documented on 12/10/25. The last fire inspection was approved on 11/21/25. The last sanitation inspection was conducted on 3/19/25 with ten (10) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Reminder to remove old staff from the plan and update with newly hired staff. Lead water testing was completed on 7/26/24 without hazards. Lead paint and asbestos testing has not been completed. The Clean Classrooms for Carolina Kids website states the status as “Enrollment Started”. Continue to work with RTI to complete the required testing. The program does not provide transportation. Upon arrival, I was greeted by Ms. Corn. In classroom space 1, children ate breakfast consisting of biscuit, applesauce and milk. In classroom space 2, children prepared to eat breakfast by washing hands. Children combined into one (1) classroom space after breakfast for independent free play. Interactions were positive and joyful. Supervision was adequate. Complaint Visit Follow-up: During the complaint visit on 1/6/26, a supervision violation was cited. Per procedures, a follow-up visit is required to be conducted whenever a supervision violation is cited. Monitoring was conducted during the visit today. Supervision was adequate in all caregiving spaces. To prevent eloping, mesh, baby gates were added at the classroom doors. The main evacuation route for both classroom spaces is out of the direct exit door. Continue to work with the fire marshals to ensure egress requirements are met. The supervision violation is corrected by consultant visit today. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One (1) staff, hire date 8/26/25, had a qualifying letter on file dated 9/2/25 G.S. 110-90.2(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a First Aid certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a CPR certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff, hire date 3/2/20, did not update the staff development plan annually and did not have staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff member, hire date 8/26/25, completed the Recognizing and Responding to Suspicions of Child Maltreatment training on 1/12/26. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff, hire date 3/2/20, did not complete health and safety training every five years. The last date of completion for health and safety training was 2/4/20. .1103(b) Technical assistance was provided as follows: Item #1041: The criminal background check qualifying letter must be on file prior to employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state staff members will not be permitted to start working until the letter is on file. Item #1048 and #1049: The certificate for the completed CPR/First Aid training must be on file within ninety (90) days of employment. The staff member must complete an in-person skills session. In your letter of compliance, provide a statement that indicates the staff member’s certificate of completion of CPR/First Aid training is on file. Item #1232: To reach compliance with this item, review the staff development plan with the one (1) staff. Additionally, plan to include an evaluation of the staff’s performance. We discussed this can be included in the same document as the staff development plan. In your letter of compliance, include a statement that indicates the staff development plan and staff evaluation has been updated. Item #1897: The Recognizing and Responding to Suspicions of Child Maltreatment training must be completed within ninety (90) days of employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state you will set calendar reminders to follow up with the staff member every thirty (30) days to ensure they have plans to complete the training. Alternatively, you can state you will cover for staff to complete this training when the topic is covered during orientation. Item #1899: To reach compliance with this item, the one (1) staff member must complete health and safety trainings. As a reminder, search “ccdf 2026” or “ccdf 2025” in moodle to find the most current trainings. Additionally, please be reminded the Medications in Child Care training is separate. Search “medication 2025” or medication 2026 to find the most updated training. Finally, the topic for “Recognizing and reporting child abuse, child neglect, and child maltreatment” can be met by taking the Recognizing and Responding to Suspicions of Child Maltreatment training on preventchildabusenc.org. In your letter of compliance, include a statement that indicates the training is complete. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 1/30/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. We discussed staff KH took over as lead teacher on 1/5/26 must submit transcripts to WORKS and enroll credential coursework by 7/5/26. Plan to keep documentation of the enrollment in the staff member’s file. Health and Safety training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 9 Completed Date: 1/16/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Corn was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 1/12/26. Ms. Corn operates the facility as a sole proprietor. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/29/25. The last fire drill was practiced on 12/10/25. The last shelter-in-place drill was practiced on 12/10/25. The last playground inspection was documented on 12/10/25. The last fire inspection was approved on 11/21/25. The last sanitation inspection was conducted on 3/19/25 with ten (10) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Reminder to remove old staff from the plan and update with newly hired staff. Lead water testing was completed on 7/26/24 without hazards. Lead paint and asbestos testing has not been completed. The Clean Classrooms for Carolina Kids website states the status as “Enrollment Started”. Continue to work with RTI to complete the required testing. The program does not provide transportation. Upon arrival, I was greeted by Ms. Corn. In classroom space 1, children ate breakfast consisting of biscuit, applesauce and milk. In classroom space 2, children prepared to eat breakfast by washing hands. Children combined into one (1) classroom space after breakfast for independent free play. Interactions were positive and joyful. Supervision was adequate. Complaint Visit Follow-up: During the complaint visit on 1/6/26, a supervision violation was cited. Per procedures, a follow-up visit is required to be conducted whenever a supervision violation is cited. Monitoring was conducted during the visit today. Supervision was adequate in all caregiving spaces. To prevent eloping, mesh, baby gates were added at the classroom doors. The main evacuation route for both classroom spaces is out of the direct exit door. Continue to work with the fire marshals to ensure egress requirements are met. The supervision violation is corrected by consultant visit today. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One (1) staff, hire date 8/26/25, had a qualifying letter on file dated 9/2/25 G.S. 110-90.2(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a First Aid certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a CPR certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff, hire date 3/2/20, did not update the staff development plan annually and did not have staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff member, hire date 8/26/25, completed the Recognizing and Responding to Suspicions of Child Maltreatment training on 1/12/26. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff, hire date 3/2/20, did not complete health and safety training every five years. The last date of completion for health and safety training was 2/4/20. .1103(b) Technical assistance was provided as follows: Item #1041: The criminal background check qualifying letter must be on file prior to employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state staff members will not be permitted to start working until the letter is on file. Item #1048 and #1049: The certificate for the completed CPR/First Aid training must be on file within ninety (90) days of employment. The staff member must complete an in-person skills session. In your letter of compliance, provide a statement that indicates the staff member’s certificate of completion of CPR/First Aid training is on file. Item #1232: To reach compliance with this item, review the staff development plan with the one (1) staff. Additionally, plan to include an evaluation of the staff’s performance. We discussed this can be included in the same document as the staff development plan. In your letter of compliance, include a statement that indicates the staff development plan and staff evaluation has been updated. Item #1897: The Recognizing and Responding to Suspicions of Child Maltreatment training must be completed within ninety (90) days of employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state you will set calendar reminders to follow up with the staff member every thirty (30) days to ensure they have plans to complete the training. Alternatively, you can state you will cover for staff to complete this training when the topic is covered during orientation. Item #1899: To reach compliance with this item, the one (1) staff member must complete health and safety trainings. As a reminder, search “ccdf 2026” or “ccdf 2025” in moodle to find the most current trainings. Additionally, please be reminded the Medications in Child Care training is separate. Search “medication 2025” or medication 2026 to find the most updated training. Finally, the topic for “Recognizing and reporting child abuse, child neglect, and child maltreatment” can be met by taking the Recognizing and Responding to Suspicions of Child Maltreatment training on preventchildabusenc.org. In your letter of compliance, include a statement that indicates the training is complete. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 1/30/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. We discussed staff KH took over as lead teacher on 1/5/26 must submit transcripts to WORKS and enroll credential coursework by 7/5/26. Plan to keep documentation of the enrollment in the staff member’s file. Health and Safety training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 9 Completed Date: 1/16/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Ms. Corn was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 1/12/26. Ms. Corn operates the facility as a sole proprietor. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/29/25. The last fire drill was practiced on 12/10/25. The last shelter-in-place drill was practiced on 12/10/25. The last playground inspection was documented on 12/10/25. The last fire inspection was approved on 11/21/25. The last sanitation inspection was conducted on 3/19/25 with ten (10) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Reminder to remove old staff from the plan and update with newly hired staff. Lead water testing was completed on 7/26/24 without hazards. Lead paint and asbestos testing has not been completed. The Clean Classrooms for Carolina Kids website states the status as “Enrollment Started”. Continue to work with RTI to complete the required testing. The program does not provide transportation. Upon arrival, I was greeted by Ms. Corn. In classroom space 1, children ate breakfast consisting of biscuit, applesauce and milk. In classroom space 2, children prepared to eat breakfast by washing hands. Children combined into one (1) classroom space after breakfast for independent free play. Interactions were positive and joyful. Supervision was adequate. Complaint Visit Follow-up: During the complaint visit on 1/6/26, a supervision violation was cited. Per procedures, a follow-up visit is required to be conducted whenever a supervision violation is cited. Monitoring was conducted during the visit today. Supervision was adequate in all caregiving spaces. To prevent eloping, mesh, baby gates were added at the classroom doors. The main evacuation route for both classroom spaces is out of the direct exit door. Continue to work with the fire marshals to ensure egress requirements are met. The supervision violation is corrected by consultant visit today. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One (1) staff, hire date 8/26/25, had a qualifying letter on file dated 9/2/25 G.S. 110-90.2(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a First Aid certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 8/26/25 had a CPR certificate on file dated 10/29/25 for the online skills portion of the training. The certificate stated the staff member must complete the in-person skills portion by 1/27/26. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff, hire date 3/2/20, did not update the staff development plan annually and did not have staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff member, hire date 8/26/25, completed the Recognizing and Responding to Suspicions of Child Maltreatment training on 1/12/26. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff, hire date 3/2/20, did not complete health and safety training every five years. The last date of completion for health and safety training was 2/4/20. .1103(b) Technical assistance was provided as follows: Item #1041: The criminal background check qualifying letter must be on file prior to employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state staff members will not be permitted to start working until the letter is on file. Item #1048 and #1049: The certificate for the completed CPR/First Aid training must be on file within ninety (90) days of employment. The staff member must complete an in-person skills session. In your letter of compliance, provide a statement that indicates the staff member’s certificate of completion of CPR/First Aid training is on file. Item #1232: To reach compliance with this item, review the staff development plan with the one (1) staff. Additionally, plan to include an evaluation of the staff’s performance. We discussed this can be included in the same document as the staff development plan. In your letter of compliance, include a statement that indicates the staff development plan and staff evaluation has been updated. Item #1897: The Recognizing and Responding to Suspicions of Child Maltreatment training must be completed within ninety (90) days of employment. In your letter of compliance, include a statement that indicates how you will ensure this requirement is met moving forward. For example, you can state you will set calendar reminders to follow up with the staff member every thirty (30) days to ensure they have plans to complete the training. Alternatively, you can state you will cover for staff to complete this training when the topic is covered during orientation. Item #1899: To reach compliance with this item, the one (1) staff member must complete health and safety trainings. As a reminder, search “ccdf 2026” or “ccdf 2025” in moodle to find the most current trainings. Additionally, please be reminded the Medications in Child Care training is separate. Search “medication 2025” or medication 2026 to find the most updated training. Finally, the topic for “Recognizing and reporting child abuse, child neglect, and child maltreatment” can be met by taking the Recognizing and Responding to Suspicions of Child Maltreatment training on preventchildabusenc.org. In your letter of compliance, include a statement that indicates the training is complete. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 1/30/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email Kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Child Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. We discussed staff KH took over as lead teacher on 1/5/26 must submit transcripts to WORKS and enroll credential coursework by 7/5/26. Plan to keep documentation of the enrollment in the staff member’s file. Health and Safety training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 1225-224L Visit Date: 1/6/2026 Number Present: 13 Completed Date: 1/6/2026 Age: From 2 To 5 Total Minutes: 135 Time In: 08:45 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of violations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Brittany Willis, and Kari Hunt, Lead Teachers, were present and available to ask and answer questions throughout the visit today. Ms. Corn arrived at approximately 10:37. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 1/2/26. The facility operates with a three-star license issued on 3/4/23. The Special Services/Restrictions include 1st shift (daytime care), meets enhanced ratios. The complaint was received by the Division of Child Development and Early Education on 12/29/25 and sent to me on 12/30/25. There is a concern regarding staff/child ratio. The allegations state fourteen (14) to fifteen (15) children are grouped together with one (1) caregiver. There is a concern regarding nurture/care. The allegations state staff raise their voices at children. Video footage was not provided for review today. The sign in/out sheets and attendance sheets for 12/15/25-12/19/25 were reviewed today. The facility was closed from 12/22/25-1/2/25 for holiday break. I observed children arriving to the facility and eating breakfast. There were thirteen children ages two to five years old present with two (2) caregivers. Children ate breakfast and then transitioned to outdoor play. Interactions were positive and nurturing. I interviewed three (3) staff today. Based on the interview and observations, the allegation regarding staff/child ratio is unsubstantiated. Based on the interview and observations, the allegation regarding nurture/care is unsubstantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. At approximately 9:00am, a three year old child ran from the classroom down the hallway to the front door of the building. The child was out of the classroom for approximately twenty (20) seconds. Staff were not aware the child had left the classroom. .1801(a)(1-5) Technical assistance was provided as follows: Item #303: At approximately 9:00am, a three year old child ran from the classroom down the hallway to the front door of the building. The child was out of the classroom for approximately twenty (20) seconds. Staff were not aware the child had left the classroom. Achieving Compliance: The facility received a violation regarding supervision ratio today. A follow-up visit will be conducted in the near future to determine if staff are adequately supervising children according to 10A NCAC 09 .1801 (a)(1-5). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 1/21/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed there is no allowance written in rule for breaking ratio for any length of time. One (1) staff member was observed leaving the classroom to gather materials for approximately thirty (30) seconds to one (1) minute on approximately four (4) separate occasions. This left one (1) staff member alone with children for very brief periods of time. We discussed you were following previous guidance given to you that breaking ratio to meet the needs of children for brief periods of time was acceptable. Moving forward, develop a plan that ensures staff do not need to break ratio for any length of time. There is an allowance in rule .1801 (a) that states emergency situations that cause a break in ratio or supervision are acceptable to meet the urgent needs of children. Examples of this would include a vomiting or injured child. These situations should be documented, in writing. We discussed diapering while the whole group of children is outside. Staff can take small groups of children into the classroom with them, to ensure staff/child ratios are maintained. We discussed the use of transition toys to keep the children who are not receiving the diaper change occupied until the small group is ready to rejoin the large group. We discussed you can see a child in the classroom bathroom from the playground door. However, a plan must be in place to ensure the needs of the child in the bathroom are met while also ensuring supervision and ratio requirements are met on the playground. We discussed the transition between breakfast and outdoor play can get hectic. I recommend having one staff responsible for cleaning tables, while the other staff joins the children on the carpets for a story time or song to keep the children engaged until the whole group is ready to go outside. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: 1225-224L Visit Date: 1/6/2026 Number Present: 13 Completed Date: 1/6/2026 Age: From 2 To 5 Total Minutes: 135 Time In: 08:45 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of violations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Rhonda Corn, Administrator, during the visit. A signed copy of the visit summary was emailed to you. Brittany Willis, and Kari Hunt, Lead Teachers, were present and available to ask and answer questions throughout the visit today. Ms. Corn arrived at approximately 10:37. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 1/2/26. The facility operates with a three-star license issued on 3/4/23. The Special Services/Restrictions include 1st shift (daytime care), meets enhanced ratios. The complaint was received by the Division of Child Development and Early Education on 12/29/25 and sent to me on 12/30/25. There is a concern regarding staff/child ratio. The allegations state fourteen (14) to fifteen (15) children are grouped together with one (1) caregiver. There is a concern regarding nurture/care. The allegations state staff raise their voices at children. Video footage was not provided for review today. The sign in/out sheets and attendance sheets for 12/15/25-12/19/25 were reviewed today. The facility was closed from 12/22/25-1/2/25 for holiday break. I observed children arriving to the facility and eating breakfast. There were thirteen children ages two to five years old present with two (2) caregivers. Children ate breakfast and then transitioned to outdoor play. Interactions were positive and nurturing. I interviewed three (3) staff today. Based on the interview and observations, the allegation regarding staff/child ratio is unsubstantiated. Based on the interview and observations, the allegation regarding nurture/care is unsubstantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. At approximately 9:00am, a three year old child ran from the classroom down the hallway to the front door of the building. The child was out of the classroom for approximately twenty (20) seconds. Staff were not aware the child had left the classroom. .1801(a)(1-5) Technical assistance was provided as follows: Item #303: At approximately 9:00am, a three year old child ran from the classroom down the hallway to the front door of the building. The child was out of the classroom for approximately twenty (20) seconds. Staff were not aware the child had left the classroom. Achieving Compliance: The facility received a violation regarding supervision ratio today. A follow-up visit will be conducted in the near future to determine if staff are adequately supervising children according to 10A NCAC 09 .1801 (a)(1-5). The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 1/21/26. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall PO Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed there is no allowance written in rule for breaking ratio for any length of time. One (1) staff member was observed leaving the classroom to gather materials for approximately thirty (30) seconds to one (1) minute on approximately four (4) separate occasions. This left one (1) staff member alone with children for very brief periods of time. We discussed you were following previous guidance given to you that breaking ratio to meet the needs of children for brief periods of time was acceptable. Moving forward, develop a plan that ensures staff do not need to break ratio for any length of time. There is an allowance in rule .1801 (a) that states emergency situations that cause a break in ratio or supervision are acceptable to meet the urgent needs of children. Examples of this would include a vomiting or injured child. These situations should be documented, in writing. We discussed diapering while the whole group of children is outside. Staff can take small groups of children into the classroom with them, to ensure staff/child ratios are maintained. We discussed the use of transition toys to keep the children who are not receiving the diaper change occupied until the small group is ready to rejoin the large group. We discussed you can see a child in the classroom bathroom from the playground door. However, a plan must be in place to ensure the needs of the child in the bathroom are met while also ensuring supervision and ratio requirements are met on the playground. We discussed the transition between breakfast and outdoor play can get hectic. I recommend having one staff responsible for cleaning tables, while the other staff joins the children on the carpets for a story time or song to keep the children engaged until the whole group is ready to go outside. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/27/2025 Number Present: 12 Completed Date: 6/27/2025 Age: From 3 To 6 Total Minutes: 150 Time In: 09:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 6/23/25. The last fire drill was practiced on 6/4/25. The last emergency drill, lockdown drill, was practiced on 6/4/25. The last fire inspection was approved on 9/10/24. The program’s most recent sanitation inspection was completed on 7/16/24, with twenty-one (21) demerits for an approved rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff files were monitored today. Upon arrival I was greeted by Ms. Bryant and Megan Huffman, Teacher. Children were exploring various gross motor activities in the outdoor learning environment. Children pushed themselves and others in cars, engaged in pretend play in an outdoor play kitchen, and engaged in teacher-led listening games like “Simon Says” and “Red Light, Green Light”. Interactions were positive, supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The ITS-SIDS certificate for the Administrator expired on 1/24/25. .1102(f) Technical Assistance provided as follows: Item #1065 The Administrator, RC, must complete an ITS-SIDS training immediately. Please note, extensions cannot be given for this violation. The training can be completed virtually as long as the training is live, not pre-recorded. In your letter of compliance, please include a statement that indicates the training is completed and the certificate is on file. Alternatively, we discussed you can request to remove infants from your licensed age range. We discussed infants have not been enrolled in the program according to our records in some time. If you would like to make this change, please send me a request in writing to change the age range. Please note, if you would like to add infants back to the licensed age range, a sanitation visit might be needed. There is an in-person training with Buncombe Partnership for Children on 7/8/25. Registration has closed but you can try to contact Chrissy Wolfe, Child Care Health Consultant, to see if there is more space at Chrissy.wolfe@mahec.net Additionally, an email was forwarded to you with an additional ITS-SIDS training opportunity. If a training is not completed by 7/9/25, I am required to conduct a follow-up visit in which repeat violations may be cited. Back to back ITS-SIDS violations may result in an Administrative Action. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/11/25. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the unanchored climber on playground space 2. It is currently placed approximately 3 feet from the wall of the building near a spigot. Plan to move the climber so that it is further away to prevent falls into the spigot. Additionally, with older children coming to the program for the summer, ensure children are only using equipment that is suitable for their age to prevent incidents. We discussed combining groups of children due to staff illness. Please see the space capacities below for both indoor and outdoor spaces: Outdoor space 1 (covered infant space)- 4 children at 75 square feet per child. Outdoor space 2 (middle playground)- 18 children at 75 square feet per child. Outdoor space 3 (large playground)- 37 children at 75 square feet per child. Indoor space 1 (infants)- 10 children at 25 square feet per child. Indoor space 2 (toddlers)- 10 children at 25 square feet per child. Indoor space 3 (preschoolers)- 15 children at 25 square feet per child. CPR/First Aid Training: Staff AD must receive CPR/First Aid training by 7/20/25. Staff MH’s CPR/First Aid training will expire on 7/27/25. We discussed all staff will plan to receive CPR/First Aid training to get on the same schedule. We discussed the importance of maintaining a calm tone when redirecting children, including staff's own children. If you are experiencing challenging behaviors with children in care, please reach out to our Health Social Behavior Specialists for support: Melissa Maybin 828-477-4509 maybin.melissa@swcdcinc.org Sharon FitzGerald 828-354-0367 fitzgerald.sharon@swcdcinc.org Clean Classrooms for Carolina Kids: The lead in water test was completed on 7/26/24 without hazards. The lead based paint test and asbestos test has not been completed. Please visit https://www.cleanwaterforuskids.org/en/carolina/ to log in to your portal and complete testing. Please note, violations may be cited in future visits if testing is not completed. Criminal Background Check Provider Portal: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/27/2025 Number Present: 12 Completed Date: 6/27/2025 Age: From 3 To 6 Total Minutes: 150 Time In: 09:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 6/23/25. The last fire drill was practiced on 6/4/25. The last emergency drill, lockdown drill, was practiced on 6/4/25. The last fire inspection was approved on 9/10/24. The program’s most recent sanitation inspection was completed on 7/16/24, with twenty-one (21) demerits for an approved rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff files were monitored today. Upon arrival I was greeted by Ms. Bryant and Megan Huffman, Teacher. Children were exploring various gross motor activities in the outdoor learning environment. Children pushed themselves and others in cars, engaged in pretend play in an outdoor play kitchen, and engaged in teacher-led listening games like “Simon Says” and “Red Light, Green Light”. Interactions were positive, supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The ITS-SIDS certificate for the Administrator expired on 1/24/25. .1102(f) Technical Assistance provided as follows: Item #1065 The Administrator, RC, must complete an ITS-SIDS training immediately. Please note, extensions cannot be given for this violation. The training can be completed virtually as long as the training is live, not pre-recorded. In your letter of compliance, please include a statement that indicates the training is completed and the certificate is on file. Alternatively, we discussed you can request to remove infants from your licensed age range. We discussed infants have not been enrolled in the program according to our records in some time. If you would like to make this change, please send me a request in writing to change the age range. Please note, if you would like to add infants back to the licensed age range, a sanitation visit might be needed. There is an in-person training with Buncombe Partnership for Children on 7/8/25. Registration has closed but you can try to contact Chrissy Wolfe, Child Care Health Consultant, to see if there is more space at Chrissy.wolfe@mahec.net Additionally, an email was forwarded to you with an additional ITS-SIDS training opportunity. If a training is not completed by 7/9/25, I am required to conduct a follow-up visit in which repeat violations may be cited. Back to back ITS-SIDS violations may result in an Administrative Action. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/11/25. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the unanchored climber on playground space 2. It is currently placed approximately 3 feet from the wall of the building near a spigot. Plan to move the climber so that it is further away to prevent falls into the spigot. Additionally, with older children coming to the program for the summer, ensure children are only using equipment that is suitable for their age to prevent incidents. We discussed combining groups of children due to staff illness. Please see the space capacities below for both indoor and outdoor spaces: Outdoor space 1 (covered infant space)- 4 children at 75 square feet per child. Outdoor space 2 (middle playground)- 18 children at 75 square feet per child. Outdoor space 3 (large playground)- 37 children at 75 square feet per child. Indoor space 1 (infants)- 10 children at 25 square feet per child. Indoor space 2 (toddlers)- 10 children at 25 square feet per child. Indoor space 3 (preschoolers)- 15 children at 25 square feet per child. CPR/First Aid Training: Staff AD must receive CPR/First Aid training by 7/20/25. Staff MH’s CPR/First Aid training will expire on 7/27/25. We discussed all staff will plan to receive CPR/First Aid training to get on the same schedule. We discussed the importance of maintaining a calm tone when redirecting children, including staff's own children. If you are experiencing challenging behaviors with children in care, please reach out to our Health Social Behavior Specialists for support: Melissa Maybin 828-477-4509 maybin.melissa@swcdcinc.org Sharon FitzGerald 828-354-0367 fitzgerald.sharon@swcdcinc.org Clean Classrooms for Carolina Kids: The lead in water test was completed on 7/26/24 without hazards. The lead based paint test and asbestos test has not been completed. Please visit https://www.cleanwaterforuskids.org/en/carolina/ to log in to your portal and complete testing. Please note, violations may be cited in future visits if testing is not completed. Criminal Background Check Provider Portal: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/29/2025 Number Present: 7 Completed Date: 1/29/2025 Age: From 2 To 4 Total Minutes: 170 Time In: 09:40 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 1/22/25. The facility is operated as a Sole Proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/31/24. The last fire drill was practiced on 1/20/25. The last shelter-in-place drill was practiced on 12/10/24. The last playground inspection was documented on 1/22/25. The last fire inspection was approved on 9/10/24. The last sanitation inspection was conducted on 7/16/24 with twenty-one (21) demerits for an approved classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation. Upon arrival I was greeted by Ms. Bryant. Children were playing in outdoor space 2. Children scooted in cars, pretended to fly toy helicopters and slid down a small climber slide. Children were taken inside for diaper changes and bathroom breaks as needed. Interactions were positive and nurturing. Children were adequately supervised. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The roof of one (1) toy riding care was broken off on playground space 2. G.S. 110-91(6); .0601(b) Technical assistance was provided as follows: The following item was cited as a violation during the visit today. Compliance is due by 2/12/25: Item #721 Broken Car on Playground Space 2: The broken car was made inaccessible during the visit today. This was corrected. The following items were not cited as violations today. Due to Tropical Storm Helene, our area is currently under a state of emergency. Additional time and guidance is given to reach compliance with certain items. Please note, violations may be cited in future visits if compliance is not achieved: ITS-SIDS: The administrator of a center licensed to care for infants must complete ITS-SIDS training every three (3) years according to rule .1102 (f). Administrator RC has an ITS-SIDS training on file that expired 1/24/25. RC must renew the ITS-SIDS training. We discussed there are trainings offered by Buncombe Partnership for Children (in-person) or Southwestern Child Development Commission (virtual) starting in March. The link to these trainings is included in the email containing this visit summary. Live, virtual ITS SIDS trainings can be taken from any county’s Child Care Resource and Referral Agency. You are welcome to take the training from a neighboring county. Fire Inspection: As a reminder, send me the fire inspection report within one (1) week of the inspection date according to rule .0304 (a). The inspection report completed on 9/10/24 was received during the visit today. Consultation is provided as follows: On-going training: Staff MH must complete a total of twenty (20) on-going training hours by 3/20/25. They have already completed nine (9) hours, therefore eleven (11) additional hours are needed. The number of hours is based off of the staff member’s education and experience on the chart in rule .1103 (a). Lead Paint and Asbestos Testing: In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. The facility’s Lead in Water testing has been completed. The Lead in Paint and Asbestos testing has not been completed. Plan to visit https://www.cleanwaterforuskids.org/en/carolina/ to register for Lead in Paint and Asbestos testing. We discussed if your building age does not require testing, you can upload documents showing the age of the building in the portal, possibly exempting you from testing. Criminal Background Check Provider Portal: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/29/2025 Number Present: 7 Completed Date: 1/29/2025 Age: From 2 To 4 Total Minutes: 170 Time In: 09:40 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 1/22/25. The facility is operated as a Sole Proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/31/24. The last fire drill was practiced on 1/20/25. The last shelter-in-place drill was practiced on 12/10/24. The last playground inspection was documented on 1/22/25. The last fire inspection was approved on 9/10/24. The last sanitation inspection was conducted on 7/16/24 with twenty-one (21) demerits for an approved classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation. Upon arrival I was greeted by Ms. Bryant. Children were playing in outdoor space 2. Children scooted in cars, pretended to fly toy helicopters and slid down a small climber slide. Children were taken inside for diaper changes and bathroom breaks as needed. Interactions were positive and nurturing. Children were adequately supervised. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The roof of one (1) toy riding care was broken off on playground space 2. G.S. 110-91(6); .0601(b) Technical assistance was provided as follows: The following item was cited as a violation during the visit today. Compliance is due by 2/12/25: Item #721 Broken Car on Playground Space 2: The broken car was made inaccessible during the visit today. This was corrected. The following items were not cited as violations today. Due to Tropical Storm Helene, our area is currently under a state of emergency. Additional time and guidance is given to reach compliance with certain items. Please note, violations may be cited in future visits if compliance is not achieved: ITS-SIDS: The administrator of a center licensed to care for infants must complete ITS-SIDS training every three (3) years according to rule .1102 (f). Administrator RC has an ITS-SIDS training on file that expired 1/24/25. RC must renew the ITS-SIDS training. We discussed there are trainings offered by Buncombe Partnership for Children (in-person) or Southwestern Child Development Commission (virtual) starting in March. The link to these trainings is included in the email containing this visit summary. Live, virtual ITS SIDS trainings can be taken from any county’s Child Care Resource and Referral Agency. You are welcome to take the training from a neighboring county. Fire Inspection: As a reminder, send me the fire inspection report within one (1) week of the inspection date according to rule .0304 (a). The inspection report completed on 9/10/24 was received during the visit today. Consultation is provided as follows: On-going training: Staff MH must complete a total of twenty (20) on-going training hours by 3/20/25. They have already completed nine (9) hours, therefore eleven (11) additional hours are needed. The number of hours is based off of the staff member’s education and experience on the chart in rule .1103 (a). Lead Paint and Asbestos Testing: In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. The facility’s Lead in Water testing has been completed. The Lead in Paint and Asbestos testing has not been completed. Plan to visit https://www.cleanwaterforuskids.org/en/carolina/ to register for Lead in Paint and Asbestos testing. We discussed if your building age does not require testing, you can upload documents showing the age of the building in the portal, possibly exempting you from testing. Criminal Background Check Provider Portal: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/29/2025 Number Present: 7 Completed Date: 1/29/2025 Age: From 2 To 4 Total Minutes: 170 Time In: 09:40 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 1/22/25. The facility is operated as a Sole Proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/31/24. The last fire drill was practiced on 1/20/25. The last shelter-in-place drill was practiced on 12/10/24. The last playground inspection was documented on 1/22/25. The last fire inspection was approved on 9/10/24. The last sanitation inspection was conducted on 7/16/24 with twenty-one (21) demerits for an approved classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation. Upon arrival I was greeted by Ms. Bryant. Children were playing in outdoor space 2. Children scooted in cars, pretended to fly toy helicopters and slid down a small climber slide. Children were taken inside for diaper changes and bathroom breaks as needed. Interactions were positive and nurturing. Children were adequately supervised. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The roof of one (1) toy riding care was broken off on playground space 2. G.S. 110-91(6); .0601(b) Technical assistance was provided as follows: The following item was cited as a violation during the visit today. Compliance is due by 2/12/25: Item #721 Broken Car on Playground Space 2: The broken car was made inaccessible during the visit today. This was corrected. The following items were not cited as violations today. Due to Tropical Storm Helene, our area is currently under a state of emergency. Additional time and guidance is given to reach compliance with certain items. Please note, violations may be cited in future visits if compliance is not achieved: ITS-SIDS: The administrator of a center licensed to care for infants must complete ITS-SIDS training every three (3) years according to rule .1102 (f). Administrator RC has an ITS-SIDS training on file that expired 1/24/25. RC must renew the ITS-SIDS training. We discussed there are trainings offered by Buncombe Partnership for Children (in-person) or Southwestern Child Development Commission (virtual) starting in March. The link to these trainings is included in the email containing this visit summary. Live, virtual ITS SIDS trainings can be taken from any county’s Child Care Resource and Referral Agency. You are welcome to take the training from a neighboring county. Fire Inspection: As a reminder, send me the fire inspection report within one (1) week of the inspection date according to rule .0304 (a). The inspection report completed on 9/10/24 was received during the visit today. Consultation is provided as follows: On-going training: Staff MH must complete a total of twenty (20) on-going training hours by 3/20/25. They have already completed nine (9) hours, therefore eleven (11) additional hours are needed. The number of hours is based off of the staff member’s education and experience on the chart in rule .1103 (a). Lead Paint and Asbestos Testing: In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. The facility’s Lead in Water testing has been completed. The Lead in Paint and Asbestos testing has not been completed. Plan to visit https://www.cleanwaterforuskids.org/en/carolina/ to register for Lead in Paint and Asbestos testing. We discussed if your building age does not require testing, you can upload documents showing the age of the building in the portal, possibly exempting you from testing. Criminal Background Check Provider Portal: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/29/2025 Number Present: 7 Completed Date: 1/29/2025 Age: From 2 To 4 Total Minutes: 170 Time In: 09:40 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 1/22/25. The facility is operated as a Sole Proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/31/24. The last fire drill was practiced on 1/20/25. The last shelter-in-place drill was practiced on 12/10/24. The last playground inspection was documented on 1/22/25. The last fire inspection was approved on 9/10/24. The last sanitation inspection was conducted on 7/16/24 with twenty-one (21) demerits for an approved classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation. Upon arrival I was greeted by Ms. Bryant. Children were playing in outdoor space 2. Children scooted in cars, pretended to fly toy helicopters and slid down a small climber slide. Children were taken inside for diaper changes and bathroom breaks as needed. Interactions were positive and nurturing. Children were adequately supervised. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The roof of one (1) toy riding care was broken off on playground space 2. G.S. 110-91(6); .0601(b) Technical assistance was provided as follows: The following item was cited as a violation during the visit today. Compliance is due by 2/12/25: Item #721 Broken Car on Playground Space 2: The broken car was made inaccessible during the visit today. This was corrected. The following items were not cited as violations today. Due to Tropical Storm Helene, our area is currently under a state of emergency. Additional time and guidance is given to reach compliance with certain items. Please note, violations may be cited in future visits if compliance is not achieved: ITS-SIDS: The administrator of a center licensed to care for infants must complete ITS-SIDS training every three (3) years according to rule .1102 (f). Administrator RC has an ITS-SIDS training on file that expired 1/24/25. RC must renew the ITS-SIDS training. We discussed there are trainings offered by Buncombe Partnership for Children (in-person) or Southwestern Child Development Commission (virtual) starting in March. The link to these trainings is included in the email containing this visit summary. Live, virtual ITS SIDS trainings can be taken from any county’s Child Care Resource and Referral Agency. You are welcome to take the training from a neighboring county. Fire Inspection: As a reminder, send me the fire inspection report within one (1) week of the inspection date according to rule .0304 (a). The inspection report completed on 9/10/24 was received during the visit today. Consultation is provided as follows: On-going training: Staff MH must complete a total of twenty (20) on-going training hours by 3/20/25. They have already completed nine (9) hours, therefore eleven (11) additional hours are needed. The number of hours is based off of the staff member’s education and experience on the chart in rule .1103 (a). Lead Paint and Asbestos Testing: In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. The facility’s Lead in Water testing has been completed. The Lead in Paint and Asbestos testing has not been completed. Plan to visit https://www.cleanwaterforuskids.org/en/carolina/ to register for Lead in Paint and Asbestos testing. We discussed if your building age does not require testing, you can upload documents showing the age of the building in the portal, possibly exempting you from testing. Criminal Background Check Provider Portal: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/29/2025 Number Present: 7 Completed Date: 1/29/2025 Age: From 2 To 4 Total Minutes: 170 Time In: 09:40 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. A signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 1/22/25. The facility is operated as a Sole Proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 1/31/24. The last fire drill was practiced on 1/20/25. The last shelter-in-place drill was practiced on 12/10/24. The last playground inspection was documented on 1/22/25. The last fire inspection was approved on 9/10/24. The last sanitation inspection was conducted on 7/16/24 with twenty-one (21) demerits for an approved classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation. Upon arrival I was greeted by Ms. Bryant. Children were playing in outdoor space 2. Children scooted in cars, pretended to fly toy helicopters and slid down a small climber slide. Children were taken inside for diaper changes and bathroom breaks as needed. Interactions were positive and nurturing. Children were adequately supervised. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The roof of one (1) toy riding care was broken off on playground space 2. G.S. 110-91(6); .0601(b) Technical assistance was provided as follows: The following item was cited as a violation during the visit today. Compliance is due by 2/12/25: Item #721 Broken Car on Playground Space 2: The broken car was made inaccessible during the visit today. This was corrected. The following items were not cited as violations today. Due to Tropical Storm Helene, our area is currently under a state of emergency. Additional time and guidance is given to reach compliance with certain items. Please note, violations may be cited in future visits if compliance is not achieved: ITS-SIDS: The administrator of a center licensed to care for infants must complete ITS-SIDS training every three (3) years according to rule .1102 (f). Administrator RC has an ITS-SIDS training on file that expired 1/24/25. RC must renew the ITS-SIDS training. We discussed there are trainings offered by Buncombe Partnership for Children (in-person) or Southwestern Child Development Commission (virtual) starting in March. The link to these trainings is included in the email containing this visit summary. Live, virtual ITS SIDS trainings can be taken from any county’s Child Care Resource and Referral Agency. You are welcome to take the training from a neighboring county. Fire Inspection: As a reminder, send me the fire inspection report within one (1) week of the inspection date according to rule .0304 (a). The inspection report completed on 9/10/24 was received during the visit today. Consultation is provided as follows: On-going training: Staff MH must complete a total of twenty (20) on-going training hours by 3/20/25. They have already completed nine (9) hours, therefore eleven (11) additional hours are needed. The number of hours is based off of the staff member’s education and experience on the chart in rule .1103 (a). Lead Paint and Asbestos Testing: In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. The facility’s Lead in Water testing has been completed. The Lead in Paint and Asbestos testing has not been completed. Plan to visit https://www.cleanwaterforuskids.org/en/carolina/ to register for Lead in Paint and Asbestos testing. We discussed if your building age does not require testing, you can upload documents showing the age of the building in the portal, possibly exempting you from testing. Criminal Background Check Provider Portal: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Approved Space: If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Fire Inspection: Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” Recognizing and Responding to Suspicions of Maltreatment: As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. WORKS: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Health and Safety Training: It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 11 Completed Date: 6/14/2024 Age: From 2 To 5 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-two percent (92%) as of 6/12/24. The last fire drill was practiced on 5/30/24. The last emergency drill, lockdown drill, was practiced on 3/13/24. The last fire inspection was approved on 8/4/23. The program’s most recent sanitation inspection was completed on 7/31/23, with twelve (12) demerits for a superior rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff file was monitored today. Upon arrival I was greeted by Ms. Bryant. In classroom space 3, children were helping to put away blocks and discussed the color of each block as they helped to put it away. Children were observed pretending to be doctors by using a toy stethoscope, rolling cars and trucks on various surfaces and building small structures with connector blocks. Children then engaged in a large group drawing activity with crayons. Interactions were positive and nurturing. Supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff, hire date 6/7/24, did not have a health assessment on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff, hire date 6/7/24, did not have a TB test or screening on file. .0701(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The rubber mulch on the preschool playground measured between two (2) inches and less than one (1) inch within the fall zone of the climber. .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 3/20/23, did not have Health and Training certificates on file. .1102(a) Technical Assistance provided as follows: Item #1032 Plan to have the one (1) staff obtain a health assessment immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the health assessment needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: Child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director. Item Requirements: Medical Report A statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. Due Date: Prior to employment. When submitted, the medical statement shall not be older than 12 months. Item #1033 Plan to have the one (1) staff obtain a negative TB test or screening immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the TB test or screening needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: All staff, including the director and individuals who volunteer more than once per week. Item Requirements: Tuberculin (TB) Test or Screening The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. Due Date: On or before first day of work. Item #1867 Plan to add mulch to the preschool playground to reach a depth of six (6) inches within a six (6) foot fall zone around the climbing structure on the preschool playground. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (k) The depth of the loose surfacing material shall be based on the critical height of the equipment, which is defined as the maximum height that a child may sit, or stand, as follows: (1) equipment with a critical height of 5 feet or less shall have 6 inches of loose surface materials; (2) equipment with a critical height of more than 5 feet, but less than 7 feet, shall have 6 inches of loose surfacing material, except for sand; (3) equipment with a critical height of 7 feet to 10 feet shall have 9 inches of any of the loose surfacing material, except for sand; and (4) when sand is used as a surfacing material for equipment with a critical height of more than 5 feet, 12 inches shall be required. Item #1898 The one (1) staff stated that they did complete the Health and Safety Training requirements within one (1) year of hire. However, the certificates were unable to be located during the visit today. We discussed that you can call the DCDEE Moodle support line at 919-814-6339 or 800-722-3946 to see if the certificates can be retrieved. We also discussed the possibility that the trainings were done under another staff member’s account as they were likely completed on a shared computer. If the certificates cannot be located, the staff member will need to retake the Health and Safety Trainings to reach compliance. Please let me know as soon as possible if this will take longer than two (2) weeks. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (a) Child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section. The following persons shall be exempt from this requirement: (1) staff members that do not have caregiving responsibilities for a child or group of children; (2) service providers such as speech therapists, occupational therapists, and physical therapists; and (3) substitute providers who provide services for less than 10 days in a 12-month period. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/28/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Plan to reach out to the Buncombe County Health Department as a resource for health assessments and TB test or screenings for new staff. The contact number is (828) 250-5000. For additional information on this resource, please visit https://www.buncombecounty.org/governing/depts/health/ClinicalServices.aspx We discussed the following Child Care Rule: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Licensed Capacity- Weekly On-Site Hours Less than 30 children- 20 hours 30-79 children- 25 hours 80-199 children- 30 hours 200 or more children- 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. Your current capacity is thirty-seven (37) children. Therefore, the Administrator must be on-site for twenty-five (25) hours per week. Rhonda Corn, Administrator, is currently on site with varying hours and is meeting the requirement of twenty-five (25) hours per week. You stated that Ms. Corn was on site for approximately twenty (25) hours this week and will be on site for approximately five (5) hours this afternoon, totaling approximately thirty (30) hours this week. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. Please visit ncrlap.org to learn more about ways to prepare for the Environment Rating Scale assessments. We discussed the importance of ensuring all staff have their education evaluated by WORKS. We discussed an upcoming training opportunity with the Farm to ECE initiative. If you are interested in participating please visit https://cefs.ncsu.edu/food-system-initiatives/nc-farm-to-early-care-and-education/ or contact Natasha Bowden, SHAPE Specialist at natasha@buncombepfc.org Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0605 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 11 Completed Date: 6/14/2024 Age: From 2 To 5 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-two percent (92%) as of 6/12/24. The last fire drill was practiced on 5/30/24. The last emergency drill, lockdown drill, was practiced on 3/13/24. The last fire inspection was approved on 8/4/23. The program’s most recent sanitation inspection was completed on 7/31/23, with twelve (12) demerits for a superior rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff file was monitored today. Upon arrival I was greeted by Ms. Bryant. In classroom space 3, children were helping to put away blocks and discussed the color of each block as they helped to put it away. Children were observed pretending to be doctors by using a toy stethoscope, rolling cars and trucks on various surfaces and building small structures with connector blocks. Children then engaged in a large group drawing activity with crayons. Interactions were positive and nurturing. Supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff, hire date 6/7/24, did not have a health assessment on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff, hire date 6/7/24, did not have a TB test or screening on file. .0701(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The rubber mulch on the preschool playground measured between two (2) inches and less than one (1) inch within the fall zone of the climber. .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 3/20/23, did not have Health and Training certificates on file. .1102(a) Technical Assistance provided as follows: Item #1032 Plan to have the one (1) staff obtain a health assessment immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the health assessment needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: Child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director. Item Requirements: Medical Report A statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. Due Date: Prior to employment. When submitted, the medical statement shall not be older than 12 months. Item #1033 Plan to have the one (1) staff obtain a negative TB test or screening immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the TB test or screening needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: All staff, including the director and individuals who volunteer more than once per week. Item Requirements: Tuberculin (TB) Test or Screening The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. Due Date: On or before first day of work. Item #1867 Plan to add mulch to the preschool playground to reach a depth of six (6) inches within a six (6) foot fall zone around the climbing structure on the preschool playground. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (k) The depth of the loose surfacing material shall be based on the critical height of the equipment, which is defined as the maximum height that a child may sit, or stand, as follows: (1) equipment with a critical height of 5 feet or less shall have 6 inches of loose surface materials; (2) equipment with a critical height of more than 5 feet, but less than 7 feet, shall have 6 inches of loose surfacing material, except for sand; (3) equipment with a critical height of 7 feet to 10 feet shall have 9 inches of any of the loose surfacing material, except for sand; and (4) when sand is used as a surfacing material for equipment with a critical height of more than 5 feet, 12 inches shall be required. Item #1898 The one (1) staff stated that they did complete the Health and Safety Training requirements within one (1) year of hire. However, the certificates were unable to be located during the visit today. We discussed that you can call the DCDEE Moodle support line at 919-814-6339 or 800-722-3946 to see if the certificates can be retrieved. We also discussed the possibility that the trainings were done under another staff member’s account as they were likely completed on a shared computer. If the certificates cannot be located, the staff member will need to retake the Health and Safety Trainings to reach compliance. Please let me know as soon as possible if this will take longer than two (2) weeks. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (a) Child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section. The following persons shall be exempt from this requirement: (1) staff members that do not have caregiving responsibilities for a child or group of children; (2) service providers such as speech therapists, occupational therapists, and physical therapists; and (3) substitute providers who provide services for less than 10 days in a 12-month period. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/28/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Plan to reach out to the Buncombe County Health Department as a resource for health assessments and TB test or screenings for new staff. The contact number is (828) 250-5000. For additional information on this resource, please visit https://www.buncombecounty.org/governing/depts/health/ClinicalServices.aspx We discussed the following Child Care Rule: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Licensed Capacity- Weekly On-Site Hours Less than 30 children- 20 hours 30-79 children- 25 hours 80-199 children- 30 hours 200 or more children- 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. Your current capacity is thirty-seven (37) children. Therefore, the Administrator must be on-site for twenty-five (25) hours per week. Rhonda Corn, Administrator, is currently on site with varying hours and is meeting the requirement of twenty-five (25) hours per week. You stated that Ms. Corn was on site for approximately twenty (25) hours this week and will be on site for approximately five (5) hours this afternoon, totaling approximately thirty (30) hours this week. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. Please visit ncrlap.org to learn more about ways to prepare for the Environment Rating Scale assessments. We discussed the importance of ensuring all staff have their education evaluated by WORKS. We discussed an upcoming training opportunity with the Farm to ECE initiative. If you are interested in participating please visit https://cefs.ncsu.edu/food-system-initiatives/nc-farm-to-early-care-and-education/ or contact Natasha Bowden, SHAPE Specialist at natasha@buncombepfc.org Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 11 Completed Date: 6/14/2024 Age: From 2 To 5 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-two percent (92%) as of 6/12/24. The last fire drill was practiced on 5/30/24. The last emergency drill, lockdown drill, was practiced on 3/13/24. The last fire inspection was approved on 8/4/23. The program’s most recent sanitation inspection was completed on 7/31/23, with twelve (12) demerits for a superior rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff file was monitored today. Upon arrival I was greeted by Ms. Bryant. In classroom space 3, children were helping to put away blocks and discussed the color of each block as they helped to put it away. Children were observed pretending to be doctors by using a toy stethoscope, rolling cars and trucks on various surfaces and building small structures with connector blocks. Children then engaged in a large group drawing activity with crayons. Interactions were positive and nurturing. Supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff, hire date 6/7/24, did not have a health assessment on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff, hire date 6/7/24, did not have a TB test or screening on file. .0701(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The rubber mulch on the preschool playground measured between two (2) inches and less than one (1) inch within the fall zone of the climber. .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 3/20/23, did not have Health and Training certificates on file. .1102(a) Technical Assistance provided as follows: Item #1032 Plan to have the one (1) staff obtain a health assessment immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the health assessment needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: Child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director. Item Requirements: Medical Report A statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. Due Date: Prior to employment. When submitted, the medical statement shall not be older than 12 months. Item #1033 Plan to have the one (1) staff obtain a negative TB test or screening immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the TB test or screening needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: All staff, including the director and individuals who volunteer more than once per week. Item Requirements: Tuberculin (TB) Test or Screening The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. Due Date: On or before first day of work. Item #1867 Plan to add mulch to the preschool playground to reach a depth of six (6) inches within a six (6) foot fall zone around the climbing structure on the preschool playground. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (k) The depth of the loose surfacing material shall be based on the critical height of the equipment, which is defined as the maximum height that a child may sit, or stand, as follows: (1) equipment with a critical height of 5 feet or less shall have 6 inches of loose surface materials; (2) equipment with a critical height of more than 5 feet, but less than 7 feet, shall have 6 inches of loose surfacing material, except for sand; (3) equipment with a critical height of 7 feet to 10 feet shall have 9 inches of any of the loose surfacing material, except for sand; and (4) when sand is used as a surfacing material for equipment with a critical height of more than 5 feet, 12 inches shall be required. Item #1898 The one (1) staff stated that they did complete the Health and Safety Training requirements within one (1) year of hire. However, the certificates were unable to be located during the visit today. We discussed that you can call the DCDEE Moodle support line at 919-814-6339 or 800-722-3946 to see if the certificates can be retrieved. We also discussed the possibility that the trainings were done under another staff member’s account as they were likely completed on a shared computer. If the certificates cannot be located, the staff member will need to retake the Health and Safety Trainings to reach compliance. Please let me know as soon as possible if this will take longer than two (2) weeks. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (a) Child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section. The following persons shall be exempt from this requirement: (1) staff members that do not have caregiving responsibilities for a child or group of children; (2) service providers such as speech therapists, occupational therapists, and physical therapists; and (3) substitute providers who provide services for less than 10 days in a 12-month period. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/28/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Plan to reach out to the Buncombe County Health Department as a resource for health assessments and TB test or screenings for new staff. The contact number is (828) 250-5000. For additional information on this resource, please visit https://www.buncombecounty.org/governing/depts/health/ClinicalServices.aspx We discussed the following Child Care Rule: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Licensed Capacity- Weekly On-Site Hours Less than 30 children- 20 hours 30-79 children- 25 hours 80-199 children- 30 hours 200 or more children- 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. Your current capacity is thirty-seven (37) children. Therefore, the Administrator must be on-site for twenty-five (25) hours per week. Rhonda Corn, Administrator, is currently on site with varying hours and is meeting the requirement of twenty-five (25) hours per week. You stated that Ms. Corn was on site for approximately twenty (25) hours this week and will be on site for approximately five (5) hours this afternoon, totaling approximately thirty (30) hours this week. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. Please visit ncrlap.org to learn more about ways to prepare for the Environment Rating Scale assessments. We discussed the importance of ensuring all staff have their education evaluated by WORKS. We discussed an upcoming training opportunity with the Farm to ECE initiative. If you are interested in participating please visit https://cefs.ncsu.edu/food-system-initiatives/nc-farm-to-early-care-and-education/ or contact Natasha Bowden, SHAPE Specialist at natasha@buncombepfc.org Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0714 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 11 Completed Date: 6/14/2024 Age: From 2 To 5 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-two percent (92%) as of 6/12/24. The last fire drill was practiced on 5/30/24. The last emergency drill, lockdown drill, was practiced on 3/13/24. The last fire inspection was approved on 8/4/23. The program’s most recent sanitation inspection was completed on 7/31/23, with twelve (12) demerits for a superior rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff file was monitored today. Upon arrival I was greeted by Ms. Bryant. In classroom space 3, children were helping to put away blocks and discussed the color of each block as they helped to put it away. Children were observed pretending to be doctors by using a toy stethoscope, rolling cars and trucks on various surfaces and building small structures with connector blocks. Children then engaged in a large group drawing activity with crayons. Interactions were positive and nurturing. Supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff, hire date 6/7/24, did not have a health assessment on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff, hire date 6/7/24, did not have a TB test or screening on file. .0701(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The rubber mulch on the preschool playground measured between two (2) inches and less than one (1) inch within the fall zone of the climber. .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 3/20/23, did not have Health and Training certificates on file. .1102(a) Technical Assistance provided as follows: Item #1032 Plan to have the one (1) staff obtain a health assessment immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the health assessment needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: Child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director. Item Requirements: Medical Report A statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. Due Date: Prior to employment. When submitted, the medical statement shall not be older than 12 months. Item #1033 Plan to have the one (1) staff obtain a negative TB test or screening immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the TB test or screening needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: All staff, including the director and individuals who volunteer more than once per week. Item Requirements: Tuberculin (TB) Test or Screening The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. Due Date: On or before first day of work. Item #1867 Plan to add mulch to the preschool playground to reach a depth of six (6) inches within a six (6) foot fall zone around the climbing structure on the preschool playground. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (k) The depth of the loose surfacing material shall be based on the critical height of the equipment, which is defined as the maximum height that a child may sit, or stand, as follows: (1) equipment with a critical height of 5 feet or less shall have 6 inches of loose surface materials; (2) equipment with a critical height of more than 5 feet, but less than 7 feet, shall have 6 inches of loose surfacing material, except for sand; (3) equipment with a critical height of 7 feet to 10 feet shall have 9 inches of any of the loose surfacing material, except for sand; and (4) when sand is used as a surfacing material for equipment with a critical height of more than 5 feet, 12 inches shall be required. Item #1898 The one (1) staff stated that they did complete the Health and Safety Training requirements within one (1) year of hire. However, the certificates were unable to be located during the visit today. We discussed that you can call the DCDEE Moodle support line at 919-814-6339 or 800-722-3946 to see if the certificates can be retrieved. We also discussed the possibility that the trainings were done under another staff member’s account as they were likely completed on a shared computer. If the certificates cannot be located, the staff member will need to retake the Health and Safety Trainings to reach compliance. Please let me know as soon as possible if this will take longer than two (2) weeks. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (a) Child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section. The following persons shall be exempt from this requirement: (1) staff members that do not have caregiving responsibilities for a child or group of children; (2) service providers such as speech therapists, occupational therapists, and physical therapists; and (3) substitute providers who provide services for less than 10 days in a 12-month period. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/28/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Plan to reach out to the Buncombe County Health Department as a resource for health assessments and TB test or screenings for new staff. The contact number is (828) 250-5000. For additional information on this resource, please visit https://www.buncombecounty.org/governing/depts/health/ClinicalServices.aspx We discussed the following Child Care Rule: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Licensed Capacity- Weekly On-Site Hours Less than 30 children- 20 hours 30-79 children- 25 hours 80-199 children- 30 hours 200 or more children- 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. Your current capacity is thirty-seven (37) children. Therefore, the Administrator must be on-site for twenty-five (25) hours per week. Rhonda Corn, Administrator, is currently on site with varying hours and is meeting the requirement of twenty-five (25) hours per week. You stated that Ms. Corn was on site for approximately twenty (25) hours this week and will be on site for approximately five (5) hours this afternoon, totaling approximately thirty (30) hours this week. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. Please visit ncrlap.org to learn more about ways to prepare for the Environment Rating Scale assessments. We discussed the importance of ensuring all staff have their education evaluated by WORKS. We discussed an upcoming training opportunity with the Farm to ECE initiative. If you are interested in participating please visit https://cefs.ncsu.edu/food-system-initiatives/nc-farm-to-early-care-and-education/ or contact Natasha Bowden, SHAPE Specialist at natasha@buncombepfc.org Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 11 Completed Date: 6/14/2024 Age: From 2 To 5 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-two percent (92%) as of 6/12/24. The last fire drill was practiced on 5/30/24. The last emergency drill, lockdown drill, was practiced on 3/13/24. The last fire inspection was approved on 8/4/23. The program’s most recent sanitation inspection was completed on 7/31/23, with twelve (12) demerits for a superior rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff file was monitored today. Upon arrival I was greeted by Ms. Bryant. In classroom space 3, children were helping to put away blocks and discussed the color of each block as they helped to put it away. Children were observed pretending to be doctors by using a toy stethoscope, rolling cars and trucks on various surfaces and building small structures with connector blocks. Children then engaged in a large group drawing activity with crayons. Interactions were positive and nurturing. Supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff, hire date 6/7/24, did not have a health assessment on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff, hire date 6/7/24, did not have a TB test or screening on file. .0701(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The rubber mulch on the preschool playground measured between two (2) inches and less than one (1) inch within the fall zone of the climber. .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 3/20/23, did not have Health and Training certificates on file. .1102(a) Technical Assistance provided as follows: Item #1032 Plan to have the one (1) staff obtain a health assessment immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the health assessment needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: Child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director. Item Requirements: Medical Report A statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. Due Date: Prior to employment. When submitted, the medical statement shall not be older than 12 months. Item #1033 Plan to have the one (1) staff obtain a negative TB test or screening immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the TB test or screening needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: All staff, including the director and individuals who volunteer more than once per week. Item Requirements: Tuberculin (TB) Test or Screening The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. Due Date: On or before first day of work. Item #1867 Plan to add mulch to the preschool playground to reach a depth of six (6) inches within a six (6) foot fall zone around the climbing structure on the preschool playground. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (k) The depth of the loose surfacing material shall be based on the critical height of the equipment, which is defined as the maximum height that a child may sit, or stand, as follows: (1) equipment with a critical height of 5 feet or less shall have 6 inches of loose surface materials; (2) equipment with a critical height of more than 5 feet, but less than 7 feet, shall have 6 inches of loose surfacing material, except for sand; (3) equipment with a critical height of 7 feet to 10 feet shall have 9 inches of any of the loose surfacing material, except for sand; and (4) when sand is used as a surfacing material for equipment with a critical height of more than 5 feet, 12 inches shall be required. Item #1898 The one (1) staff stated that they did complete the Health and Safety Training requirements within one (1) year of hire. However, the certificates were unable to be located during the visit today. We discussed that you can call the DCDEE Moodle support line at 919-814-6339 or 800-722-3946 to see if the certificates can be retrieved. We also discussed the possibility that the trainings were done under another staff member’s account as they were likely completed on a shared computer. If the certificates cannot be located, the staff member will need to retake the Health and Safety Trainings to reach compliance. Please let me know as soon as possible if this will take longer than two (2) weeks. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (a) Child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section. The following persons shall be exempt from this requirement: (1) staff members that do not have caregiving responsibilities for a child or group of children; (2) service providers such as speech therapists, occupational therapists, and physical therapists; and (3) substitute providers who provide services for less than 10 days in a 12-month period. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/28/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Plan to reach out to the Buncombe County Health Department as a resource for health assessments and TB test or screenings for new staff. The contact number is (828) 250-5000. For additional information on this resource, please visit https://www.buncombecounty.org/governing/depts/health/ClinicalServices.aspx We discussed the following Child Care Rule: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Licensed Capacity- Weekly On-Site Hours Less than 30 children- 20 hours 30-79 children- 25 hours 80-199 children- 30 hours 200 or more children- 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. Your current capacity is thirty-seven (37) children. Therefore, the Administrator must be on-site for twenty-five (25) hours per week. Rhonda Corn, Administrator, is currently on site with varying hours and is meeting the requirement of twenty-five (25) hours per week. You stated that Ms. Corn was on site for approximately twenty (25) hours this week and will be on site for approximately five (5) hours this afternoon, totaling approximately thirty (30) hours this week. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. Please visit ncrlap.org to learn more about ways to prepare for the Environment Rating Scale assessments. We discussed the importance of ensuring all staff have their education evaluated by WORKS. We discussed an upcoming training opportunity with the Farm to ECE initiative. If you are interested in participating please visit https://cefs.ncsu.edu/food-system-initiatives/nc-farm-to-early-care-and-education/ or contact Natasha Bowden, SHAPE Specialist at natasha@buncombepfc.org Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 11 Completed Date: 6/14/2024 Age: From 2 To 5 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-two percent (92%) as of 6/12/24. The last fire drill was practiced on 5/30/24. The last emergency drill, lockdown drill, was practiced on 3/13/24. The last fire inspection was approved on 8/4/23. The program’s most recent sanitation inspection was completed on 7/31/23, with twelve (12) demerits for a superior rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff file was monitored today. Upon arrival I was greeted by Ms. Bryant. In classroom space 3, children were helping to put away blocks and discussed the color of each block as they helped to put it away. Children were observed pretending to be doctors by using a toy stethoscope, rolling cars and trucks on various surfaces and building small structures with connector blocks. Children then engaged in a large group drawing activity with crayons. Interactions were positive and nurturing. Supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff, hire date 6/7/24, did not have a health assessment on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff, hire date 6/7/24, did not have a TB test or screening on file. .0701(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The rubber mulch on the preschool playground measured between two (2) inches and less than one (1) inch within the fall zone of the climber. .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 3/20/23, did not have Health and Training certificates on file. .1102(a) Technical Assistance provided as follows: Item #1032 Plan to have the one (1) staff obtain a health assessment immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the health assessment needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: Child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director. Item Requirements: Medical Report A statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. Due Date: Prior to employment. When submitted, the medical statement shall not be older than 12 months. Item #1033 Plan to have the one (1) staff obtain a negative TB test or screening immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the TB test or screening needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: All staff, including the director and individuals who volunteer more than once per week. Item Requirements: Tuberculin (TB) Test or Screening The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. Due Date: On or before first day of work. Item #1867 Plan to add mulch to the preschool playground to reach a depth of six (6) inches within a six (6) foot fall zone around the climbing structure on the preschool playground. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (k) The depth of the loose surfacing material shall be based on the critical height of the equipment, which is defined as the maximum height that a child may sit, or stand, as follows: (1) equipment with a critical height of 5 feet or less shall have 6 inches of loose surface materials; (2) equipment with a critical height of more than 5 feet, but less than 7 feet, shall have 6 inches of loose surfacing material, except for sand; (3) equipment with a critical height of 7 feet to 10 feet shall have 9 inches of any of the loose surfacing material, except for sand; and (4) when sand is used as a surfacing material for equipment with a critical height of more than 5 feet, 12 inches shall be required. Item #1898 The one (1) staff stated that they did complete the Health and Safety Training requirements within one (1) year of hire. However, the certificates were unable to be located during the visit today. We discussed that you can call the DCDEE Moodle support line at 919-814-6339 or 800-722-3946 to see if the certificates can be retrieved. We also discussed the possibility that the trainings were done under another staff member’s account as they were likely completed on a shared computer. If the certificates cannot be located, the staff member will need to retake the Health and Safety Trainings to reach compliance. Please let me know as soon as possible if this will take longer than two (2) weeks. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (a) Child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section. The following persons shall be exempt from this requirement: (1) staff members that do not have caregiving responsibilities for a child or group of children; (2) service providers such as speech therapists, occupational therapists, and physical therapists; and (3) substitute providers who provide services for less than 10 days in a 12-month period. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/28/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Plan to reach out to the Buncombe County Health Department as a resource for health assessments and TB test or screenings for new staff. The contact number is (828) 250-5000. For additional information on this resource, please visit https://www.buncombecounty.org/governing/depts/health/ClinicalServices.aspx We discussed the following Child Care Rule: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Licensed Capacity- Weekly On-Site Hours Less than 30 children- 20 hours 30-79 children- 25 hours 80-199 children- 30 hours 200 or more children- 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. Your current capacity is thirty-seven (37) children. Therefore, the Administrator must be on-site for twenty-five (25) hours per week. Rhonda Corn, Administrator, is currently on site with varying hours and is meeting the requirement of twenty-five (25) hours per week. You stated that Ms. Corn was on site for approximately twenty (25) hours this week and will be on site for approximately five (5) hours this afternoon, totaling approximately thirty (30) hours this week. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. Please visit ncrlap.org to learn more about ways to prepare for the Environment Rating Scale assessments. We discussed the importance of ensuring all staff have their education evaluated by WORKS. We discussed an upcoming training opportunity with the Farm to ECE initiative. If you are interested in participating please visit https://cefs.ncsu.edu/food-system-initiatives/nc-farm-to-early-care-and-education/ or contact Natasha Bowden, SHAPE Specialist at natasha@buncombepfc.org Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 11 Completed Date: 6/14/2024 Age: From 2 To 5 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, CPR / First Aid, special training, CBC qualification, ITS – SIDS, Emergency Medical Care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate / approved space, program records, license posted, and permit restrictions. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-two percent (92%) as of 6/12/24. The last fire drill was practiced on 5/30/24. The last emergency drill, lockdown drill, was practiced on 3/13/24. The last fire inspection was approved on 8/4/23. The program’s most recent sanitation inspection was completed on 7/31/23, with twelve (12) demerits for a superior rating. The Emergency Medical Care Plan was posted and current. There is one (1) new staff. One (1) new staff file was monitored today. Upon arrival I was greeted by Ms. Bryant. In classroom space 3, children were helping to put away blocks and discussed the color of each block as they helped to put it away. Children were observed pretending to be doctors by using a toy stethoscope, rolling cars and trucks on various surfaces and building small structures with connector blocks. Children then engaged in a large group drawing activity with crayons. Interactions were positive and nurturing. Supervision was adequate. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were cited during the visit today: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff, hire date 6/7/24, did not have a health assessment on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff, hire date 6/7/24, did not have a TB test or screening on file. .0701(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The rubber mulch on the preschool playground measured between two (2) inches and less than one (1) inch within the fall zone of the climber. .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff, hire date 3/20/23, did not have Health and Training certificates on file. .1102(a) Technical Assistance provided as follows: Item #1032 Plan to have the one (1) staff obtain a health assessment immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the health assessment needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: Child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director. Item Requirements: Medical Report A statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. Due Date: Prior to employment. When submitted, the medical statement shall not be older than 12 months. Item #1033 Plan to have the one (1) staff obtain a negative TB test or screening immediately. We discussed that appointments have been difficult to obtain within a timely manner for new staff. Pharmacy clinics are an acceptable option, however, you expressed difficulties with these clinics accepting Medicaid. Consultation is provided below for contacts with the Buncombe County Health department that can provide services for individuals to obtain the TB test or screening needed for employment. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (a) Health and emergency information shall be obtained for staff members as specified in the chart below: Required for: All staff, including the director and individuals who volunteer more than once per week. Item Requirements: Tuberculin (TB) Test or Screening The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. Due Date: On or before first day of work. Item #1867 Plan to add mulch to the preschool playground to reach a depth of six (6) inches within a six (6) foot fall zone around the climbing structure on the preschool playground. 10A NCAC 09 .0605 OUTDOOR LEARNING ENVIRONMENT IN CHILD CARE CENTERS (k) The depth of the loose surfacing material shall be based on the critical height of the equipment, which is defined as the maximum height that a child may sit, or stand, as follows: (1) equipment with a critical height of 5 feet or less shall have 6 inches of loose surface materials; (2) equipment with a critical height of more than 5 feet, but less than 7 feet, shall have 6 inches of loose surfacing material, except for sand; (3) equipment with a critical height of 7 feet to 10 feet shall have 9 inches of any of the loose surfacing material, except for sand; and (4) when sand is used as a surfacing material for equipment with a critical height of more than 5 feet, 12 inches shall be required. Item #1898 The one (1) staff stated that they did complete the Health and Safety Training requirements within one (1) year of hire. However, the certificates were unable to be located during the visit today. We discussed that you can call the DCDEE Moodle support line at 919-814-6339 or 800-722-3946 to see if the certificates can be retrieved. We also discussed the possibility that the trainings were done under another staff member’s account as they were likely completed on a shared computer. If the certificates cannot be located, the staff member will need to retake the Health and Safety Trainings to reach compliance. Please let me know as soon as possible if this will take longer than two (2) weeks. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (a) Child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section. The following persons shall be exempt from this requirement: (1) staff members that do not have caregiving responsibilities for a child or group of children; (2) service providers such as speech therapists, occupational therapists, and physical therapists; and (3) substitute providers who provide services for less than 10 days in a 12-month period. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 6/28/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Plan to reach out to the Buncombe County Health Department as a resource for health assessments and TB test or screenings for new staff. The contact number is (828) 250-5000. For additional information on this resource, please visit https://www.buncombecounty.org/governing/depts/health/ClinicalServices.aspx We discussed the following Child Care Rule: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Licensed Capacity- Weekly On-Site Hours Less than 30 children- 20 hours 30-79 children- 25 hours 80-199 children- 30 hours 200 or more children- 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. Your current capacity is thirty-seven (37) children. Therefore, the Administrator must be on-site for twenty-five (25) hours per week. Rhonda Corn, Administrator, is currently on site with varying hours and is meeting the requirement of twenty-five (25) hours per week. You stated that Ms. Corn was on site for approximately twenty (25) hours this week and will be on site for approximately five (5) hours this afternoon, totaling approximately thirty (30) hours this week. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. Please visit ncrlap.org to learn more about ways to prepare for the Environment Rating Scale assessments. We discussed the importance of ensuring all staff have their education evaluated by WORKS. We discussed an upcoming training opportunity with the Farm to ECE initiative. If you are interested in participating please visit https://cefs.ncsu.edu/food-system-initiatives/nc-farm-to-early-care-and-education/ or contact Natasha Bowden, SHAPE Specialist at natasha@buncombepfc.org Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0607 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDS COVE LEARNING CENTER Facility ID: 11000914 Consultant: KAITLYN MARSHALL Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 18 Completed Date: 1/31/2024 Age: From 1 To 5 Total Minutes: 205 Time In: 09:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Kaitlyn Marshall, Child Care Consultant and also signed by Angel Bryant, Assistant Director/Lead Teacher, during the visit. An electronic signed copy of the visit summary was emailed to you. Ms. Bryant was present and available to ask and answer questions throughout the visit today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition, medication and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 1/22/24. This facility operates as a sole proprietorship. Permit type – Three (3) star license issued 3/4/23. Special Services/Restrictions – 1st shift (daytime care), meets enhanced ratios. The last annual compliance visit was conducted on 2/9/23. The last fire drill was practiced on 1/11/24. The last shelter-in-place drill was practiced on 12/7/23. The last playground inspection was documented on 1/11/24. The last fire inspection was approved on 8/4/23. The last sanitation inspection was conducted on 7/31/23 with twelve (12) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was updated on 3/24/22. Upon arrival I was greeted by Ms. Bryant. In classroom space 1, children were exploring horse figurines and engaged in a music and movement activity with the teacher. In classroom space 2, children built small structures with wooden blocks, solved a puzzle with the teacher, and were soothed by caregivers. In classroom space 3, children engaged in a large group discussion about flying and transportation. The children and teachers acted out the motion of flying and discussed objects that fly. Interactions were positive and nurturing. Children’s needs were met in a timely manner. Supervision was adequate. Lunch today consisted of rib patty, baked beans, applesauce and milk. Substitutions were noted on the menu prior to serving. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Rust was observed on the legs of one (1) table on the Pre-K playground. .0601(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response plan was last updated 3/24/22. .0607(e) Technical Assistance provided as follows: Item #705 Plan to sand and paint the legs of the table with a rust resistant paint, or removed the table from the playground. 10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All equipment and furnishings not meeting the requirements of Paragraphs (b) and (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. Item #1824 Plan to update the Emergency Preparedness and Response plan to include updated copies of children’s emergency information. Plan to update the EPR plan in the portal if any changes are needed. Plan to print an updated version of the plan once changes are made. 10A NCAC 09 .0607 EMERGENCY PREPAREDNESS AND RESPONSE IN CHILD CARE CENTERS (d) The Emergency Preparedness and Response Plan shall include: (1) written procedures for accounting for all in attendance including: (A) the location of the children, staff, volunteer and visitor attendance lists; and (B) the name of the person(s) responsible for bringing the children, staff, volunteer and visitor attendance lists in the event of an emergency. (2) a description for how and when children shall be transported; (3) methods for communicating with parents and emergency personnel or law enforcement; (4) a description of how children's nutritional and health needs will be met; (5) the relocation and reunification process; (6) emergency telephone numbers; (7) evacuation diagrams showing how the staff, children, and any other individuals who may be present will evacuate during an emergency; (8) the date of the last revision of the plan; (9) specific considerations for non-mobile children and children with special needs; and (10) the location of a Ready to Go File. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 2/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: kaitlyn.marshall@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Kaitlyn Marshall P.O. Box 19531 Asheville, NC 28815 Please call me at 828-713-8192, or email kaitlyn.marshall@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the NC Early Childhood Equivalency Exam. We discussed that the exam is timed and must be completed in one hour. We discussed that the best way to prepare for the exam is to review the NC Foundations for Early Learning. Two (2) attempts may be made within a six (6) month period. Staff must pass with a grade of eighty percent (80%). Once the exam is passed, the staff member will have an equivalency for the NC Early Childhood Credential which allows staff to receive ten (10) hours of on-going training per year and would count in education point during your next Rated License Reassessment. Please note the equivalency exam does not provide college credit. The hour used to take the exam cannot count toward on-going training hours. We discussed the rust that is starting to appear on the top of the fencing on the toddler and Pre-K playgrounds. This rust is currently out of reach of children. However, plan to monitor the rust and make repairs as necessary to ensure the rust does not continue to grow and degrade the fence. We discuss Health and Safety Trainings. If staff come from another child care center with the completed Health and Safety Training, they can use these certificates as long as they were completed within a year prior to their hire date at your facility. If the certificates are older than one year old prior to their hire date, they will need to retake the Health and Safety training. We discussed the double sided First Aid/CPR/Choking poster. You are in compliance with this requirement as long as it is posted in a place for referral, according to the rule 10A NCAC 09 .0802 (h). If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. Your facility has been placed in cohort 3. Your prep year will be 7/1/25-6/30/26. Your reassessment year will be 7/1/26-6/30/27. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at kaitlyn.marshall@dhhs.nc.gov or 828-713-8192, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times