Busy Little Bees Asheville LLC

10A NCAC 09 .0901 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0515 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3205 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Busy Little Bees Asheville LLC Facility ID: 11000972 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 6 Completed Date: 5/27/2026 Age: From 0 To 3 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care requirements during the first temporary time period visit. Cynthia Quezada, Legal Operator/Administrator, was on-site and available to answer questions. A computerized visit summary was reviewed, signed, and a copy left with you. Currently this center operates with a Temporary License, issued for 5/5/26 and is effective through 11/5/26. The restrictions include daytime care only; ages 0-5 years. Maximum capacity thirty (30) children. Ms. Quezada stated the program began operation with children on 5/11/26. The Secretary of State website was checked today, and the Limited Liability Company, Busy Little Bees Asheville LLC, is listed as active-current. Reminder that any changes in members may result in a change of ownership. If any changes to the program need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. During this first Temporary Time Period visit, the classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. Approved Fire Inspection – 2/10/26, Daytime Care Only Pre-licensing Superior Sanitation Inspection – 2/20/26 with eight (8) Demerits; contact Buncombe County Environmental Health Specialist to notify that the child care facility is in operation with children. A fire drill has not been practiced and is due this month, May 2026. A playground inspection is due to be completed this month, May 2026.. The children were observed during free play, morning snack, outdoor play, and rest time. Children are bringing their own lunch. Any component missing is supplemented by the center. The snack is provided by the center. The morning snack listed on the menu was peaches and applesauce. The snack served to a three year old child was cantaloupe melon. Ms. Quezada stated there were no medications. The program does not provide transportation or offer aquatic activities. Three (3) children’s files were reviewed. There are three (3) staff. Three (3) staff files were reviewed You may choose to apply for a rated license on or before 8/5/26 for the opportunity to transition from the temporary license to a two through five rated license. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Three (3) child files did not contain a signed and dated statement by parent acknowledging receipt of the Summary of the Child Care Law before the child enrolled at the facility. GS 110-102 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) children were taken from space #2, the classroom with one year old children, to space #3B the multi-purpose space for snack. Once the two (2) children were placed in high chairs, the teacher left the group of children three (3) times during the snack to go to the kitchen for food and supplies. The kitchen has a half wall where the children could still be supervised. There were other times throughout the visit, that a teacher left a group of children in a designated licensed space to leave and go to another classroom for supplies, take a child outdoors, and assist another teacher. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. The snack listed on the menu today was peaches and applesauce. 10A NCAC 09 .0901(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #1, the classroom with children ages 12 months or less, one (1) infant that could hold their own bottle was placed in a crib with a bottle upon arrival for approximately ten (10) minutes. One (1) infant that could not hold their own bottle was in a stroller outdoors drinking a bottle while the teacher was holding the bottle. During rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0902(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) There were three (3) children under fifteen months of age that did not have a feeding plan. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Lysol cleaner with multiple warning was located on a shelf unlocked in the hallway across from the bathrooms. The door to the laundry room/staff room was unlocked and contained laundry detergent and air fresheners with multiple warnings. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1, the classroom with infants and one year old children, and in space #2, the classroom with one year old children, there were multiple zip lock bags, plastic grocery bags, and easily torn plastic on the diapers, that was stored under five feet and accessible to children under three years of age. .0604(q) 871 Center staff did not comply with the safe sleep policy. In space #1, the classroom with children 12 months or younger, during rest time, two (2) infants were asleep with bottles in their cribs. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no visual sleep check documentation on file to review for three (3) infants enrolled. .0606(g) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) child files did not contain any documentation that the parent received the parent participation plan. 10A NCAC 09 .0515(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Three (3) child files did not contain a signed and dated statement by the parent that the policy was received and explained by the child’s first day of enrollment. .0608(b)(1-6) Technical assistance for correction plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 6/10/26. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Staff/child ratio – Item #301 To achieve compliance, a written plan must be created to describe how staff/child ratio will be maintained. We discussed that children from spaces #1, the classroom with infants and one year old children, and space #2, the classroom with one year old children, could be together in one space as long as all child care requirements are met for that space, such as postings, age appropriate materials, etc. Any children ages two through five could be in one space as well, as long as all child care requirements are met for that space. Maintaining staff/child ratios is important for keeping children safe. *Storage of Hazardous Products – Item #840 To achieve compliance, all hazardous proceeds must be locked. It is recommended to contact Buncombe County Environmental Health to discuss proper storage of hazardous products. You may also contact the child care health consultant for Buncombe County. Having hazardous products locked allows for a safe environment for all children. *Easily Torn Plastics – Item #858 To achieve compliance, all easily torn plastic must be stored at least five feet or locked. While some plastics were removed the classroom or thrown away during the visit, there were still some plastics that remained accessible to children under three years of age during the visit. Having easily torn plastics inaccessible to children under three years of age allows for a safe environment. *Infant Bottle Feeding - Item #532 To achieve compliance, a written plan must be created to describe how infants that cannot hold their own bottle will be held for bottle feeding and how infants that can hold their own bottle will be placed in a feeding chair or other appropriate apparatus to be fed. Feeding is a time for bonding and to ensure a child receives the nutrition needed. Holding an infant allows for bonding time. Having a child in a feeding chair allows for adequate supervision on if the child is getting the nutrition needed and to tell when they are done drinking/eating. *Safe Sleep Policy – Item #871 To achieve compliance, a written statement must be created to state how no additional items, including bottles, will be placed in a crib with infants. The safe sleep policy does not allow for any additional items in the cribs as a general safety requirement. *Required Snack and Meal Components – Item #501 To achieve compliance, the morning snack menu will need to be revised to include at least two (2) components for snack. The options for snack are two (2) from the following: grain, fruit, vegetable, meat/meat alternate, or milk. The afternoon snack menu has two (2) components listed for each day. A balanced diet assures that children are provided a variety of healthy foods. *Safe Sleep Documentation – Item #887 To achieve compliance, a written plan must be created to state how visual sleep checks will be documented at least every fifteen (15) minutes for the infants ages 12 months or less. Safe sleep check documentation provides accountability for the teacher. Safe sleep checks are a general safety requirement to ensure that infants are breathing, that their chest is rising/falling, and that their skin is not changing color. *Children’s Records – Items #114, 1207, and 1908 It is important to keep accurate records for the children’s files. Parents must be aware of the child care law, the prevention of shaken baby and abusive head trauma policy, and the parent participation plan. To achieve compliance, a signed and dated statement by the parent is needed for each of the child files regarding the missing documents. It is recommended to audit all child files and compare to the child care requirements and child file checklist. *Feeding Plans – Item #540 To achieve compliance, the feeding plan must be completed for the child by each parent. Once completed, the feeding plan must be posted in the classroom for reference by caregivers. As the child’s eating patterns change, the form must be updated to reflect what is current. The feeding plan form can be located on the Division’s website under provider forms and documents. Rated License Assessment: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. We discussed you would be choosing the classroom and instructional quality pathway and referred to the SECTION .3200 - STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES. The following would be completed for the program assessment pathway based on star level met. *Reduced/enhanced staff/child ratios and/or enhanced space options. *Staff education evaluation of fifty percent (50%) of lead teachers and fifty percent (50%) of other educators. *Evidence of implementing family and community engagement foundational practices. *Evidence of implementing continuous quality improvement plans for the facility and individual staff. *Evidence of implementing a curriculum that has been approved by the Commission. *Evidence of conducting on-going formative assessments that have been approved by the Commission and sharing results with parents at least twice annually. *Evidence of the administrator and all lead teachers completing training related to the curriculum and formative assessment tool that is used by the center with children. *Evidence of the administrator participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f,10). * Evidence of all lead teachers participating in one activity regarding classroom and instructional quality practices as outlined in the child care rule .3205 (f, 11). In addition, the following must be met since the child care facility serves preschool age children and toddlers. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS (g) For any child care center serving pre-school age children, the following shall also apply: (1) Each child care center shall comply with the requirements set forth in Rule .0508 of this Chapter for written activity schedules and plans and Rule .0509 of this Chapter for general activity requirements; (2) Each child care center shall comply with the requirements for activity areas for preschool-age children as set forth in Rule .0510 of this Chapter, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day and the activities listed in Rule .0510(c) of this Chapter shall be offered for each group of children at least once per week; and (3) The requirements for activities for infants and toddlers set forth in Rule .0511 of this Chapter shall apply for children under three years of age. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. All staff must have education evaluated by WORKS on or before 8/5/26. *C. Quezada, Administrator, has not yet been evaluated as an Administrator. *J. Cruz, Lead Teacher, does not have any education in WORKS to be evaluated for a position *W. Reyes, Teacher, does not have a DCDEE WORKS account to be evaluated for a position Consultation: Due to the staff/child ratio violation, a follow-up visit may be conducted. Criminal Background Check Requirements All staff associated with the child care facility must be assigned to the child care facility in the ABCMS portal. This will be monitored at the next temporary time period visit. **New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. All staff files will be reviewed again at the next temporary time period visit. There were some documents that could not be located during the visit and Ms. Quezada was in staff/child ratio with a child. We discussed that any child with a special dietary restriction or food allergy must have a posting in the child’s eating area and in the food preparation area. In addition, a parent is required to provide any special dietary restrictions in writing. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (g) Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. (h) The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed that infants cannot be combined with two year old outside of the first and last operating hour of the day and that one year olds cannot be combined with three year olds outside of the first and last operating hour of the day. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS (a) The staff/child ratios and group sizes for single-age groups of children in centers shall be as follows: (2) children of all ages may be cared for together in groups for the first and last operating hour of the day, provided the staff/child ratio for the youngest child in the group is maintained; (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over; (6) except as provided in Subparagraph (2) of this Paragraph, children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age; It is recommended to contact Buncombe Partnership for Children and Buncombe County Child Care Health Consultants for assistance with better understanding child care requirements during daily routines. If you would like a technical assistance visit by me, please contact me via email to request any specific type child care requirements you would like review. You may also contact Megan Pjura, an infant toddler child health care consultant at megan.pjura@unc.edu. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times