10A NCAC 09 .0601 · Violation

Name of Operation: LOVE-N-CARE WEST Facility ID: 84000271 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 9/25/2025 Number Present: 35 Completed Date: 9/25/2025 Age: From 1 To 5 Total Minutes: 160 Time In: 09:00 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. This facility’s last annual compliance visit was on October 1, 2024. The compliance history percentage for the 18-month period is 98%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Carli Whitley, administrator. I shared the reason for the visit. Ms. Whitley assisted me with today’s visit. The Secretary of State’s website was monitored and Love-n-Care of Albemarle, Inc. is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in breakfast time, choice activities and outdoor play time. Two (2)s staff file and six (6) children’s files were monitored during the visit for compliance with NC Childcare Rules. There was one (1) new staff member hired since the facility’s last RU visit on 5/1/25. Three (3) of the six (6) children’s files monitored were for children enrolled in the NC Pre-K program. The child care consultant made notes on the staff and training worksheets and initialed where notes were made on the documents completed by the administrator. The Emergency Preparedness and Response Plan was reviewed and was last updated on the template by the administrator on September 5, 2025. Medication is currently administered at this facility. The storage of the diaper cream was monitored along with the parent authorization forms. Transportation is provided at this facility. The interior and exterior of the van was monitored during the visit. The registration is valid through 8/31/26. The insurance coverage provided by West Bend is valid from 5/11/25 to 5/11/26. The last sanitation inspection was conducted on 4/9/25 with zero (0) demerits and a superior classification. The last fire inspection was conducted on 2/11/25. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Whitley and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In space #4, there was a broken plastic knob with sharp edges on the toy kitchen. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A wasp nest was located behind a light near the equipment storage area in the outdoor learning environment. 10A NCAC 09 .0601(a) Because the violations were corrected during today’s visit, a compliance letter is not required to be submitted. Technical Assistance/Resources: • During the visit, I discussed the new QRIS system and Pathways to the stars with Ms. Whitley. I also shared that during the facility’s Routine Unannounced visit, we would discuss the pathway chosen by the facility owner and/or administrator and share required documents. I also shared that if Ms. Whitley is ready to move forward prior to the RU visit to contact me to begin the process. • During the visit, I discussed the filing of staff medical and personnel files with Ms. Whitley. Please see rule .0701 (d) on page 23 of the NC Childcare Rules which states (d) Staff medical statements, proof of a tuberculosis test or screening, and completed health questionnaires shall be included in the staff member's medical file, which must be maintained separately from the staff member's individual personnel file in the center. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: LOVE-N-CARE WEST Facility ID: 84000271 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 10/2/2023 Number Present: 43 Completed Date: 10/2/2023 Age: From 1 To 5 Total Minutes: 195 Time In: 09:05 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on October 6, 2022. The compliance history percentage for the 18 month period is 94%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Carli Whitley, Administrator. I shared the reason for the visit. Ms. Whitley assisted me with today’s visit. Ms. Karen Eudy, Assistant Director, also assisted with today’s visit. The Secretary of State’s website was monitored and Love-n-Care of Albemarle, Inc. was current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in circle time, choice activities and outdoor playtime on the playgrounds. Three (3) staff files were monitored during the visit. Two(2) of the files reviewed were for new staff members. Eight (8) children’s files were monitored. Three (3) of the eight(8) files were for NC Pre-K children. Medication is administered at this facility. Emergency medication and parent authorization forms were monitored for compliance with NC Child Care rules. Transportation is provided at this facility. The interior and exterior of the van was monitored for compliance with NC Childcare Rules. The registration for lic # TBA-2257 is valid through 8/31/24. The insurance provided by Westbend is valid from 5/11/23 through 5/11/24. The last sanitation inspection was conducted on 9/6/23 with zero (0) demerits and a superior classification. The last fire inspection was conducted on 2/14/23. A copy of the computer-generated visit summary was provided during the visit. The enrollment worksheet along with a copy of the “AC Monitoring Checklist for Child Care Centers” was provided as well. The violations observed during the visit were discussed with Ms. Whitley and Ms. Eudy and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. A current activity plan was not posted in space #3. GS 110-91(12);.0508(a) 721 All equipment and furnishings were not in good repair. There was a broken seat and chipping paint on a playground toy. G.S. 110-91(6); .0601(b) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member, J.S. did not complete the required on-going training hours. She will need 3 additional hours. .1103(a) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, by October 16, 2023. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Eudy that this facility is in cohort #1 with a prep year of 7/1/23-6/30/24 and a reassessment year of 7/1/24-6/30/25. • During the visit, Ms. Whitley asked for documentation of the quality point options. I provided a copy during the visit. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: LOVE-N-CARE WEST Facility ID: 84000271 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 10/2/2023 Number Present: 43 Completed Date: 10/2/2023 Age: From 1 To 5 Total Minutes: 195 Time In: 09:05 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on October 6, 2022. The compliance history percentage for the 18 month period is 94%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Carli Whitley, Administrator. I shared the reason for the visit. Ms. Whitley assisted me with today’s visit. Ms. Karen Eudy, Assistant Director, also assisted with today’s visit. The Secretary of State’s website was monitored and Love-n-Care of Albemarle, Inc. was current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in circle time, choice activities and outdoor playtime on the playgrounds. Three (3) staff files were monitored during the visit. Two(2) of the files reviewed were for new staff members. Eight (8) children’s files were monitored. Three (3) of the eight(8) files were for NC Pre-K children. Medication is administered at this facility. Emergency medication and parent authorization forms were monitored for compliance with NC Child Care rules. Transportation is provided at this facility. The interior and exterior of the van was monitored for compliance with NC Childcare Rules. The registration for lic # TBA-2257 is valid through 8/31/24. The insurance provided by Westbend is valid from 5/11/23 through 5/11/24. The last sanitation inspection was conducted on 9/6/23 with zero (0) demerits and a superior classification. The last fire inspection was conducted on 2/14/23. A copy of the computer-generated visit summary was provided during the visit. The enrollment worksheet along with a copy of the “AC Monitoring Checklist for Child Care Centers” was provided as well. The violations observed during the visit were discussed with Ms. Whitley and Ms. Eudy and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. A current activity plan was not posted in space #3. GS 110-91(12);.0508(a) 721 All equipment and furnishings were not in good repair. There was a broken seat and chipping paint on a playground toy. G.S. 110-91(6); .0601(b) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member, J.S. did not complete the required on-going training hours. She will need 3 additional hours. .1103(a) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, by October 16, 2023. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Eudy that this facility is in cohort #1 with a prep year of 7/1/23-6/30/24 and a reassessment year of 7/1/24-6/30/25. • During the visit, Ms. Whitley asked for documentation of the quality point options. I provided a copy during the visit. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times