Warren KinderCare Learning Center

Staff; volunteer (1) All staff and volunteers present at the center shall: (b) Act in a manner that is conducive to the welfare of children.

On March 20, 2026, Teacher 1 did not act in a manner that was conducive to the welfare of the children.

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R 400.8210(1) · R 400.8210(1) Lead Teacher; qualifications; responsibilities (1) Lead teachers are required only for groups of children who are preschool-age and younger.

The Infant room 1 has not had a Lead teacher for over eight months.

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R 400.8213(1)(a) · R 400.8213(1)(a) Staff; volunteer (1) All staff and volunteers present at the center shall: (a) Provide appropriate care and supervision of children at all times.

On March 20, 2026, Child A did not receive appropriate care or supervision from teachers when he got a pacifier lodged in his throat.

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R 400.8216(3)(c) · R 400.8216(3)(c) Orientation (3) Within 30 calendar days of being present at the center and prior to caring for children unsupervised program staff and unsupervised volunteers shall have training on all of the following: (c) Emergency procedures to include, but not limited to, location of first aid equipment, fire prevention, fire exits, and responsibilities during an emergency.

On March 20, 2026, Child care staff did not know the emergency procedures or their responsibilities during an emergency. During a review of the records there was no written documentation that staff had received emergency training in over a year.

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R 400.8222(4)(a) · R 400.8222(4)(a) Capacity; ratio and group size requirements (4) In each room or well-defined space, the maximum group size and ratio of child care staff members to children, including children related to a staff member or the licensee, must be as shown in Table 1: (a) Infants and toddlers, birth until 30 months of age, child care staff member to child ratio of 1 to 4, maximum group size of 12.

On March 20, 2026, Teacher 4 and Teacher 5 left their respective rooms (Infant 2 and Toddler 2) with a 1 caregiver to 8 children for over 10 minutes when the ratio is 1 caregiver to 4 children.

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R 400.8274(1) · R 400.8274(1) Primary care for infants and toddlers (1) As used in this rule, primary teachera€? means the child care staff member to whom the care of a specific infant or toddler is assigned. The primary teacher is responsible for direct care, verbal and physical interactions, primary responses to the child's physical and emotional needs, and continued interaction with the child's parents regarding the child's experiences.

On March 20, 2026, there was no system of primary caregiving in place in Infant room 1.

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R 400.8213(1)(a) · R 400.8213(1)(a) Staff; volunteer (1) All staff and volunteers present at the center shall: (a) Provide appropriate care and supervision o f children at all times.

The center provided appropriate care and supervision of children when Teacher5 was supervising the children at naptime while Teacher2 was resting on the floor during her lunch break.

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R 400.8213(1)(a) · R 400.8213(1)(a) Staff; volunteer (1) All staff and volunteers present at the center shall: (a) Provide appropriate care and supervision o f children at all times. 2 LANDMARK BUILDING • 105 W. ALLEGAN STREET • LANSING, MICHIGAN 48933 Michigan.gov/MiLEAP

Based on observations during the investigation and a sampling of staff interviews, there is insufficient information to conclude that staff failed to provide appropriate care for children by playing inappropriate music during naptime.

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R 400.8222(4)(a) · R 400.8222(4)(a) Capacity; ratio and group size requirements (4) In each room or well-defined space, the maximum group size and ratio of child care staff members to children, including children related to a staff member or the licensee, must be as shown in Table 1: (a) Infants and toddlers, birth until 30 months of age, child care staff member to child ratio of 1 to 4 , maximum group size of 12.

The center failed to maintain appropriate teacher to child ratios when staff would leave the classrooms temporarily and leave the remaining staff person out of ratio in the classroom.

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R 400.8213(1)(a) · R 400.8213(1)(a) Staff; volunteer (1) All staff and volunteers present at the center shall: (a) Provide appropriate care and supervision o f children at all times.

CONCLUSION: REQUIREMENT NOT MET CORRECTIVE ACTION Staff had been given the phone policy on 1-14-26 for PLAN: them to review and sign, they were also given an additional form about proper supervision to review and sign. Director on site talked to the staff about the importance of phone being put away and proper supervision and verified they had no additional questions., Director on site at the time of the investigation talked to current Director. Current director and management go through and do spot 3 LANDMARK BUILDING • 105 W. ALLEGAN STREET • LANSING, MICHIGAN 48933 Michigan.gov/MiLEAP checks for phone and supervision and utilize the cameras to ensure it is being followed., Sandra Harris and the centers additional management support team DATE COMPLIANCE WILL 02/20/2026 BE ACHIEVED BY: Bureau

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R 400.8385 · R 400.8385 Poisonous or toxic materials. Poisonous or toxic materials.

In the Preschool room, I observed seven bottles of bathroom and other cleaning products in an unlocked lower cabinet.

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R 400.8182(3)(d) · R 400.8182(3)(d) Ratio and group size requirements. Preschoolers, 4 years of age until school-age, child care staff member to child ratio of 1 to 12, maximum group size not applicable.

In the PreK room during naptime at 12:20pm, I observed one childcare staff member supervising 18 children, while most were awake. In the Preschool Flex room during naptime at 12:40pm. I observed one childcare staff member supervising 16 children while most were asleep. The second staff members assigned to the rooms were taking their one-hour breaks. 2 LANDMARK BUILDING • 105 W. ALLEGAN STREET • LANSING, MICHIGAN 48933 Michigan.gov/MiLEAP

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R 400.8131(3) · R 400.8131(3) Professional development requirements. Before caring for children, all child care staff members and unsupervised volunteers who work directly with children shall be trained on prevention of shaken baby syndrome, abusive head trauma and child maltreatment, and recognition and reporting of child abuse and neglect.

Latasha B and Tetiana T did not complete Health & Safety Module A before working unsupervised with children.

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R 400.8131(4) · R 400.8131(4) Professional development requirements. Before unsupervised contact with children, all child care staff members who work directly with children shall complete prevention and control of infectious disease training, including immunizations.

Tetiana T did not complete Health & Safety Module B before working unsupervised with children.

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R 400.8131(5) · R 400.8131(5) Professional development requirements. Within 90 days of being hired, or the first day as an unsupervised volunteer, all child care staff members and unsupervised volunteers who work directly with children shall complete the following trainings, which may count toward annual professional development hours and are available at MiRegistry:

Tetiana T did not complete Health & Safety Module C within 90 days. 3 LANDMARK BUILDING • 105 W. ALLEGAN STREET • LANSING, MICHIGAN 48933 Michigan.gov/MiLEAP

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R 400.8340(4) · R 400.8340(4) Food services and nutrition; provided by parents. Any food or beverages furnished in a same-day supply must be returned to the parent at the end of the day or discarded.

On 5/1/2025, I observed a childcare staff member feed or about to feed an infant a same-day supply bottle of breast milk dated 4/29/2025. The milk should have been returned to the parent or discarded at the day on 4/29/2025.

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R 400.8143(2) · R 400.8143(2) Children's records. Child information cards must be reviewed and updated by parents at least annually and when the center becomes aware of changes.

Ten of ten child information cards reviewed were not updated annually.

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R 400.8315(1) · R 400.8315(1) Food and equipment storage. Each refrigerator must have an accurate working thermometer indicating a temperature of 41 degrees Fahrenheit or below.

I observed the temperature in the refrigerator in Infant Room 2 at 60 degrees.

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R 400.8113(2)(b) · R 400.8113(2)(b) Program director qualifications; responsibilities. At least 50% of the time children are in care but not less than a total of 6 hours per day for programs operating 6 or more continuous hours.

On 2/12/25, I was informed that Laura Marsh is the Program Director. There was no documentation of the dates and times Ms. Marsh spent at the center from 2/12/25 - 5/1/25.

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R 400.8143(1) · R 400.8143(1) Children's records. At the time of a child's initial attendance, a center shall obtain a child information card, using a form provided by the department or a comparable substitute, that is completed and signed by the child's parent. The center shall keep it on file and accessible in the center. Technical Assistance Technical assistance is support and training given to the licensee/licensee designee on a specific rule. Technical assistance includes consultation on how the facility can best maintain compliance with a rule.

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R 400.8152(3) · R 400.8152(3) Medication; administrative procedures. 5 LANDMARK BUILDING • 105 W. ALLEGAN STREET • LANSING, MICHIGAN 48933 Michigan.gov/MiLEAP All medication must be in its original container, stored according to instructions, and clearly labeled for a named child, including all nonprescription topical medications described in subrule (8) of this rule. Bureau

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R 400.8125(1) · R 400.8125(1) Staff; volunteer; requirements. All staff and volunteers shall provide appropriate care and supervision of children at all times.

Although CCSM 1 violated the organization's policy, there is no evidence she was impaired or neglected or failed to supervise children appropriately.

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R 400.8113(3)(a) · R 400.8113(3)(a) Program director qualifications; responsibilities. Developing, implementing, and evaluating program and center policies.

After CCSM 1 admitted drinking alcohol on her lunch break and bringing an alcoholic beverage onto the premises, Acting Director removed her from the classroom and placed her on administrative leave pending an internal investigation. Acting Director did not follow the organizations’ written Drug, Tobacco and Alcohol-Free Workplace Policy which includes completing the Controlled Substance and/or Alcohol Observation Checklist and transporting the employee to a collection site for drug/alcohol testing,

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R 400.8125 · 1 R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times. 4

On 01/28/2022, I received an incident report from Ms. Tracia Prior, program director. The incident report stated the following: "Child was running around the classroom when he tripped over the foot of a chair and fell on his left side striking his left ear and head on the floor. Shortly after incident child was playing as usual and did not display any signs of distress. Caregivers monitored him thought out the day." (Ice pack and TLC given) On 02/02/2022, I interviewed Child A's Mother by telephone. Child A's Mother stated on 01/26/2022, she received a text that "Child A got hurt really bad today and don't forget incident report" from Child A's Grandmother. This was the first time she was aware that something happened. Child A's Mother did not arrive for pick-up until 6:00 p.m. Child A's Mother was given a center incident report of his injury. Child A had a bruised on his left ear and on his head behind his ear. Took him home and he appeared to be okay. None of the child care staff members are really aware how it occurred. On 01/26/2022 Ms. Jenna Haney, child care staff member told her that Child A, slipped and fell on the chair as she was still at the center for pick-up; Child A told her that he slipped and fell on the floor. Child A is not always reliable with information. She did ask Ms. Pryor on Thursday morning if there was video was available but the video tapes over within 24 hours. Child A returned to child care on 01/27/2022. Child A's Mother took Child A to Children's Hospital in Troy to be checked out on 01/27/2022, she was told to watch and monitor Child A. Child A's Mother would provide me with a copy of the discharge papers. Child A's Mother gave me verbal permission to interview Child A at the center. On 02/02/2022, I Interviewed Mrs. Tracia Pryor, Yvette Gerace, child care staff member, Stephanie Galloway, assistant program director, Jenna Haney, child care staff member, and Child A. Mrs. Pryor stated Child A was injured on 01/26/2022. She was told by Ms. Haney at approximately 8:15 a.m. that Child A had fell and hit his head. She spoke with Child A's Mother at the end of the day about the matter. She understood Ms. Haney did not see how Child A was injured and the video is not available as it tapes over within 24 hours. Child A appears to be doing well. I interviewed Ms. Gerace (she lives with Child A and Child A's Mother), she arrived at the center at approximately 8:00 a.m. and she observed Child A crying in the 3 classroom. She asked Child A what happened. He told her he fell and hit his ear on the chair. She also asked Ms. Haney what happened but she told her she did not see how he was injured. Ms. Gerace observed Child A's ear to bruised and swollen. As she was leaving for the day at approximately 5:00 p.m. Child A was observed laying down in the gym and wanting to go home. Child A was calm and quiet. There was no throwing up at home or at night. I interviewed Child A. Child A was able to discern the difference between a truth and a lie. I asked Child A if he could tell me how he was injured. Child A stated he was drinking yogurt, some of the yogurt was on the floor and he slipped hitting his head. asked if Child A could show me where on the table and he pointed to the corner of the table. Child A identified Ms. Haney and Ms. Gerace were in the room. He cried after hitting his head and once his head stopped hurting, he stopped crying. I interviewed Ms. Galloway. Ms. Galloway stated she was not in the room when Child A was injured. She was making breakfast. She was told by Ms. Haney of Child A's injury. I interviewed Ms. Haney. The children were in the Discovery Preschool classroom in the morning before they go to the individual classroom. Ms. Haney was attending to another child that was being dropped off and was having difficulties wanting to leave his mother. This child was attempting to pull open the door and go after his mother. She heard Child A crying and asked him what happened. Child A told her he

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R400.8155 · R400.8155 Child accidents and incidents; child and staff illness. (1) A center shall have a written plan for how and when a parent is notified when personnel observe any of the following: (a) Changes in a child's health. (b) A child experiences an accident, injury, or incident. (c) A child is too ill to remain in the group. A

On 02/02/2022, I interviewed Child A's Mother by telephone. Child A's Mother stated she was unaware Child A had been injured until she received a text on 01/26/2022 by Ms. Gerace although the injury had occurred early in the day at approximately 8:00 a.m. On 01/27/2022, Child A became ill, throwing up after lunch. She was not notified until she picked Child A up from the center later in evening. She did not know why no one had contacted her on either day when the injury happened and when he became sick. She did receive a telephone call from Ms. Galloway on 01/27/2022, apologizing for not contacting her on 01/26/2022, as she became busy making breakfast. On 02/02/2022, I Interviewed Mrs. Tracia Pryor, Yvette Gerace, child care staff member, Stephanie Galloway, assistant program director, Jenna Haney, child care staff member, and Child A. Mrs. Pryor stated she though that Ms. Galloway had contacted Child A's Mother about Child A's injury. She did not follow-up herself because she believed that staff had made contact as required. Mrs. Pryor was upset with herself that this matter had fallen through the cracks and understood why Child A's Mother was upset. A stomach virus had made its round through the center and when Child A vomited she thought he had come down with the stomach bug afflicting the center. She told Ms. Haney to contact Child A's Mother, she did not know until later that Child A's Mother was told at pick-up and not sooner. I interviewed Ms. Gerace, . Ms. Gerace stated on 01/26/2022, she told Ms. Haney to make sure she contacted Child A's Mother as soon possible about the injury. Ms. Gerace sent a text to Child A's Mother before she was leaving for the day at 5:37 p.m. for her to ask for an incident report because Child A was injured at the center. Child A returned to the center for care on 01/27/2022 and appeared fine. It was not until around 7:30 p.m.-8:00 p.m. that Child A was not acting himself and was taken to the hospital to be checked out. 5 On 02/02/2022, I interviewed Ms. Galloway. Ms. Galloway stated Ms. Haney did tell her about the injury Child A received at the center on 01/26/2022 and she told Ms. Haney she would make the telephone call to Child A's Mother about the injury. Ms. Galloway stated she forgot about making the telephone call as she was assisting in other classrooms. On 01/27/2022, she was aware that Child A threw-up after lunch, she made a note about the vomiting but did not contact Child A's Mother. She did speak with Child A's Mother earlier on 01/27/2022 at approximately 8:30 a.m. to apologize for not contacting her the previous day. Child A returned to the center on 01/28/2022 and appeared to be doing well with no issues. Child A's Mother has always been pleasant but did voice her concerns about how everything had been handled with communication. I interviewed Ms. Haney. Ms. Haney stated when Child A was injured she alerted Ms. Galloway about the matter as she is usually the person to follow-up with the parents. Ms. Haney thought everything had been taken care of with the communication between the center and Child A's Mother. It was not until the next day that she knew Child A's Mother had not been contacted. On 01/27/2022, Child A did vomit after lunch and was not acting his normal active self. She asked for his temperature to be taken, if a child vomits twice then a parent is contacted. She did not contact Child A's Mother on that day. On 01/28/2022, Child A returned to the center and it was relayed that Child A either had a stomach bug or a mild concussion. Child A's Mother was contacted throughout the day about his health. Child A was fine throughout the day, no vomiting and back being active. On 02/28/2022, I received a copy of the Warren KinderCare's illness/accident policy. The written policy stated, "After an incident or accident, your manager will communicate with parents, report to licensing and accrediting agencies as needed... ", On 02/28/2022, I completed the Exit Conference w

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R 400.8182 · R 400.8182 Ratio and group size requirements. 4 ............... .... ..... ................... ......... .................. (3) In each room or well-defined space, the maximum group size and ratio of caregivers to children, including children related to a staff member or the licensee, shall be the following: (a) For infants and toddlers, there shall be 1 caregiver for 4 children and a maximum group size of 12.

On April 1, 2021, I conducted an unannounced onsite inspection and arrived at 2:20 p.m. I observed all the rooms that were currently open at the center—Infant Room #1, Toddler Room #1, Preschool Room #1, and the Pre-Kindergarten Room. Infant Room #1 had a total of eight infants with two child care staff members, Pamela Weatherwax and Kayla Anderson. Toddler Room #1 had a total of nine children with two child care staff members, Corey Brown and Lubna Kawaneh. Preschool Room #1 had a total of fifteen children with two child care staff members, Stephanie Galloway and Alia Graves. This room combined ages with the youngest child being 30 months old. Pre-Kindergarten Room had a total of twelve children and one child care staff member, Cali Vreven. During the onsite inspection, all the classrooms were in compliance with their required ratio of child care staff members to children except for Toddler Room #1. Ms. Pryor explained that the center had a couple child care staff members unexpectedly out and she has been filling in the classrooms as needed. Ms. Pryor expressed that she was assisting in the Toddler Room #1 prior to licensing arriving. Ms. Pryor was also assisting me throughout my onsite inspection and there was no other child care staff member who came into Toddler Room #1 to assist while Ms. Pryor was out of the room. Ms. Pryor provided me a copy of a letter the center sent to all their families dated March 30, 2021, explaining that due to staffing shortages the center's operating hours would be adjusted to 7:00 a.m. — 5:30 p.m. beginning 5th April — April 30th to support the existing child care staff members. The letter also offered existing families the option of temporarily transferring to another KinderCare center where the facility was open longer hours. On May 21, 2021, I interviewed child care staff member Alia Graves. Ms. Graves expressed that she is the Assistant Director at the Bloomfield KinderCare location and was assisting the Warren location at the time of the onsite inspection because the center has been short staffed. Ms. Graves stated that she knows that the center is trying to do their best to maintain ratio under the circumstances. Ms. Graves explained that the days she would assist at the Warren location she observed the staff were working hard but equally stressed due to the staffing shortages. 3 On May 24, 2021, I interviewed child care staff members Pamela Weatherwax, Kayla Anderson, Corey Brown, Lubna Kawaneh, and Stephanie Galloway. Ms. Weatherwax, Ms. Anderson, Ms. Brown, Ms. Kawaneh, and Ms. Galloway all expressed that they have been understaffed at the center due to unexpected loss of their existing staff but doing everything possible to keep the classrooms within ratio. Ms. Weatherwax, Ms. Anderson, Ms. Brown, Ms. Kawaneh, and Ms. Galloway all stated that even during these difficult staffing shortages, they feel supported and for the most part maintain ratio. They explained that Ms. Pryor assists in any of the classrooms whenever there is a need to maintain ratio. Ms. Weatherwax, Ms. Anderson, Ms. Brown, Ms. Kawaneh, and Ms. Galloway all stated that the center reduced the child care hours and closed classrooms to support the existing child care staff members. Also, the center has been transparent and open in their communication with their families about their staffing challenges and most the families have been understanding. On May 24, 2021, I interviewed Licensee Designee/Program Director Tracia Pryor. Ms. Pryor stated that staffing has been a challenge and recently she was appointed as the new program director since the prior director left KinderCare due to personal reasons. The previous director was doing the best she could to support staff but was out a lot. KinderCare cooperate has been a support to the center and appointed a recruiter to assist in hiring additional staff. The center recognized that because of being short staffed they needed adjust their day-to-day operations to continue to

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R 400.8182 · ................ R 400.8182 Ratio and group size requirements. (3) In each room or well-defined space, the maximum group size and ratio of caregivers to children, including children related to a staff member or the licensee, shall be the following: (c) For preschoolers 3 years of age until 4 years of age, there shall be I caregiver for 10 children.

On April 1, 2021, Preschool Room #1 had a total of fifteen children with two child care staff members, Stephanie Galloway and Alia Graves.

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R 400.8182 · R 400.8182 Ratio and group size requirements. (3) In each room or well-defined space, the maximum group size and ratio of caregivers to children, including children related to a staff member or the licensee, shall be the following: (d) For preschoolers 4 years of age until school-age, there I shall be 1 caregiver for 12 children.

Pre-Kindergarten Room had a total of twelve children and one child care staff member. Cali Vreven.

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