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Tutor Time ChildCare Learning Center
8305 14 Mile Road, Sterling Heights MI 48312 · License #DC500250275 · Center
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- (586) 795-4770
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- Address
- 8305 14 Mile Road, Sterling Heights MI 48312 · Directions
Hours
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When they operate
Ages served
- Licensed for 141 children
How this facility compares
Violations per inspection, 3-yrInspection history & violations
Source: Michigan MiLEAP, Child Care Licensing Bureau- Violation
There was insufficient evidence to support that parents were not notified of illnesses at the center.
- Violation
R 400.8173(4)(b) · R 400.8173(4)(b) Equipment. Safe, clean, and in good repair.
Child care staff ensure that play equipment is safe, clean and in good repair.
- Violation
R 400.8137(6) · R 400.8137(6) Diapering; toileting. Diapers and training pants must be checked frequently and changed when wet or soiled.
There was sufficient evidence to support that children were not being changed when wet or soiled. Parental and child care staff complaints were being made regarding children not being changed frequently and when wet or soiled.
- Violation
R 400.8125(1) · R 400.8125(1) Staff; volunteer; requirements. All staff and volunteers shall provide appropriate care and supervision of children at all times.
There was insufficient evidence to support that the child care staff failed to provide appropriate care and supervision of Child A.
- Violation
R 400.8158(2)(a) · R 400.8158(2)(a) Incident, accident, injury, illness, death, fire reporting. A child is lost or left unsupervised.
The licensee designee failed to make a verbal report to the department within 24 hours of an incident with Child A when she was left the building and entered the playground unattended by her caregiver. 2 LANDMARK BUILDING • 105 W. ALLEGAN STREET • LANSING, MICHIGAN 48933 Michigan.gov/MiLEAP
- Violation
R 400.8125(1) · R 400.8125(1) Staff; volunteer; requirements. All staff and volunteers shall provide appropriate care and supervision of children at all times.
The center staff failed to provide appropriate care and supervision of Child A when she exited the building and went onto the playground for an undetermined amount of time, unattended and without a coat or other protective clothing in inclement weather.
- Violation
The licensee designee failed to make a written report to the department within 72 hours of the incident of Child A exiting the building unattended by her caregiver.
- Violation
On January 18, 2023, I received additional information from the complainant. There were 20 children in the Two's classroom (2 years through 3 years of age) with only two childcare staff members on January 13, 2023. It is alleged that substitute program Michelle Empson walked into the classroom at 10:30 am to do a headcount and there were 20 toddlers. Ms. Empson returned to the classroom at 11:45 am and moved only 6 children. This left the room with a 2:14 childcare staff member to child ratio, which still exceeded the 1:4 ratio. On January 24, 2023, I conducted an unannounced onsite investigation to the center and interviewed Ms. Empson. She admitted that staffing has been an issue. There were five childcare staff members that resigned and another is anticipated to resign within the next week or so. Ms. Empson admitted that on January 13, 2023, there were 20 toddlers with limited staff until 9:00am. She has tried to interview and hire staff. After the interviews she will call them to give a start date and they ended up doing a no call no show. She had enrolled additional children thinking she was going to have staff to cover the increase in enrollment. She has staggered schedules to get people to arrive earlier however she just does not have enough staff. She has been cooking, doing bus runs, and working in the classrooms to try to assist with the shortages. During the onsite investigation, I inspected the Two's classroom. There was a 2:9 childcare staff member to child ratio which exceeded the required 1:4 ratio. During the inspection of the classroom, there were three childcare staff members from other Tutortime locations that arrived to assist with ratios throughout the center. Once the additional childcare staff members arrived the two's classroom followed a ratio of 3:9. I inspected the other classrooms in the center and they were found to follow the childcare staff member to child ratios. The ratios were as follows: • Preschool room (3yr-4yr) had a childcare staff member to child ratio of 1:8. • PreK room (3y-4yr) had a childcare staff member to child ratio of 1:7. • Early Preschool room was closed. • Infant room had a childcare staff member to child ratio of 2:6. • Toddler 2 room (1 yr-2) had a childcare staff member to child ratio of 3:10. 1/2 • Toddler 1 room was empty those children were combined with the Tod2 room. • PreK2 (4yrs-5yrs) had a childcare staff member to child ratio of 1:7. Technical assistance was provided to Ms. Empson that she must remain in compliance with the childcare staff member to child ratios as all times. Whenever staffing is an issue parents will need to be called to pick up children early and they need to refrain from continuing to enroll children when staffing is not adequate. 3 I asked Ms. Empson for the attendance record for the Two's classroom for January 13, 2023. The attendance record verified that the classroom was out of ratio the entire day. The time from 10am until noon had the most children which was a 3:20 childcare staff member to child ratio. At noon there was a 3:14 childcare staff member to child ratio until 3:00pm. The childcare staff member to child ratio from 3pm-4pm was 2:14. The childcare staff member to child ratio from 4pm until close was 2:10.
- Violation
The complainant alleged that the center has an insufficient supply of food at the center. On January 16, 2023, the two's classroom only had one bowl of rice, a bowl of beans, cheese, and apples to share for twelve children. The complainant denied that Ms. Empson was made aware of the limited food portions because the children were able to get full eating the beans. During the onsite investigation on January 24, 2023, I interviewed Ms. Empson regarding the allegation. Ms. Empson reported that the cook resigned and she was working in the kitchen as the cook. One of the food orders did not arrive as scheduled and she was trying to figure out how to order additional food. The center was never without food, they just ran out of some things based on what was posted on the menu and had to serve other options. On the day of the onsite investigation the lunch that was on the menu was macaroni & cheese, broccoli, and fruit. Ms. Empson stated that she was going to run to the store to get the additional items needed to make macaroni & cheese. I inspected the kitchen and observed that there were several other food options to serve the children. I provided Ms. Empson with technical assistance and advised that since staffing was already an issue, she could serve something else for lunch and make the substitution on the menu to document that something else was served rather than leaving the center. The center had enough food during the onsite inspection. The kitchen cabinets had several bulk size fruits and vegetables containing apple sauce, sweet potatoes, garbanzo beans, tomato soup, and green beans. The refrigerator and freezer contained several containers of cheese pizza, bagels, turkey meat, ravioli, and broccoli. The center also had a pantry near the director's office that had numerous bulk cans of fruits and vegetables. Ms. Empson denied that any staff have ever reported that they did not have enough food for their classrooms. If she was informed, she could have provided the room with additional items to ensure each child had enough food.
- Violation
R 400.8137 · R 400.8137 Diapering; toileting. (3) Diapering supplies must be within easy reach of the designated diapering area.
The complainant alleged that the center provides the diapers for children and the Two's room ran out of the appropriate size diapers. They had to either size up or down when changing the diapers. During the onsite investigation, I inspected the infant and toddler rooms to assess the diaper supplies. All the rooms had diapers, wipes, diapering ointments, and gloves within reach of the diapering areas. The Two's classroom had diapers in the diapering station. There was one bin for the size 3 diapers that was empty. Staff reported that the size 3 diaper bin had been empty for a few days and that Ms. Empson had been informed that the bin was empty. The other bins for sizes 2 and 4 had diapers available for use that staff were using and depending on the size of the child, they would either go up or down a size. Ms. Empson confirmed that the center provides the supplies for children but there are a few children whose parents provide their own diapers. I asked Ms. Empson if she was aware that diapers for size 3 were needed. Ms. Empson denied that staff made her aware that the diapers were out or low. She confirmed that there are two children who wear the size 3 diapers and that she would send a staff person to purchase some diapers immediately. In the interim she was able to borrow the size 3 diapers from one of the other toddler rooms. I provided technical assistance to Ms. Empson and advised that checking the diapering supplies should be part of her assessment when she enters the rooms since the center provides the diapering supplies. Ms. Empson acknowledged that she was overwhelmed by being newly hired and felt she needed more support from the corporate office. I advised Ms. Empson that she may benefit from attending a center orientation. On March 15, 2023, the licensee designee April Cole reported that a new program director Amber Wussow had been hired for this center.
- Violation
On December 22, 2022, the department received an anonymous complaint that alleged that Safa Mukhlif spanked Child A on his bottom because he was climbing on a picnic table outside. The complainant did not recall what date this occurred but reported that they only observed Ms. Mukhlif do this on one occasion. On December 29, 2022, I conducted an onsite investigation and interviewed substitute program director Michelle Empson. She has only been in the role of substitute director since October of 2022. In the two-month time span she denied any knowledge of Ms. Mukhlif using any form of corporal punishment or having inappropriate interactions with children. Ms. Mukhlif's employment began October 17, 2022. She described her demeanor as friendly. She works as a floater in all the rooms but primarily in the toddler rooms. Ms. April Cole licensee designee was present and denied there was anything in Ms. Mukhlif's file that would indicate she has inappropriate interactions with children. She also denied that any staff have made her aware of any concerns with Ms. Mukhlif providing inappropriate care and supervision. Ms. Empson confirmed that Child A was recently re-enrolled in care at the center on December 20, 2022. (His first enrollment was February of 2022 through November 12, 2022). I informed Ms. Empson that there was no date provided for when the alleged incident occurred but the complaint was filed on December 22, 2022. Ms. Empson reported that if the incident occurred the same week the complaint was filed, Child A was only in care three days on December 20, 2022, through December 22, 2022, of that week. When Ms. Empson looked at the face to name attendance sheets for that week Ms. Mukhlif did not work in the room with Child A on December 20, 2022, or December 22, 2022. Due to the inclement weather on December 21, 2022, Child A's classroom did not go outside. Ms. Empson did confirm that there is a picnic table on the toddler playground. During the onsite investigation, I asked Ms. Empson if there were any staffing issues that may cause Ms. Mukhlif to become overwhelmed. She denied there was any staffing issues. I asked for the attendance records for the toddler classrooms that Ms. Mukhlif worked. Ms. Empson was unable to find the attendance records for the Two's classroom for the week of December 20, 2022, during the onsite investigation on December 29, 2022. I asked her to email the records if she was able to retrieve the document. On January 24, 2023, I made another onsite investigation to the center. Ms. Empson still had not found the attendance record for the Two's classroom. To date, the missing attendance record has not been submitted to the department. Ms. Empson provided the names of ccsm's who have worked with Ms. Mukhlif. Valerie Maliniak works with her the most, but she has also worked with Tyliah 3 Weathersby, Lanea Towns, and Joey Simmons. She also reported that a former ccsm by the name of Summer Bell also worked with Ms. Mukhlif. During my onsite investigation on December 29, 2022, I interviewed Valerie Maliniak. Her employment began in June of 2022. She is a floater but primarily works in the infant and toddler rooms. She has worked with Ms. Mukhlif and denied ever witnessing Ms. Mukhlif spank, hit or use any other method of corporal punishment with Child A or any other children. The last time she saw Ms. Mukhlif with Child A (one week prior to the onsite investigation), they both seemed happy to see each other and she hugged him when he entered the room. Child A was not fearful of Ms. Mukhlif. She did not have any interactions with Child A and Ms. Mukhlif on the outdoor play area and had no knowledge of anything inappropriate occurring between them on the outdoor playground. I asked Ms. Maliniak about how she would describe Ms. Mukhlif's demeanor. "I don't think this is the job for her. She does not have patience with the children. She yells a lot especially when the children start climbing on things. She will ye
- Violation
Based on interviews with child care staff members, Ms. Mukhlif has made threats to hit children, yelled at them, and made other remarks that could be viewed as humiliating and shaming to children.
- Violation
Ms. Empson was unable to find the attendance record for the Two's classroom that was requested during the onsite investigation.
- Violation
On June 28, 2022, I interviewed Child A's Mother. On June 22, 2022, Child A's Mother was made aware by Child A's grandmother that she observed on the Sprout About app Child A being terrorized by Child B. She described Child B was snatching toys out of the hands of Child A and other children in the classroom. It looked as if Child A was crying and Ms. Sybi did not comfort Child A. Ms. Sybi looked as if she was yelling at Child A. She lifted Child A up by the forearm (between the elbow and armpit) and pulled her to another table. She never addressed Child B's behavior. I asked Child A's Mother if it was done in an aggressive manner. Child A's Mother was heard asking Child A's grandmother (who was present during the telephone interview) if it was done in an aggressive manner. Child A's grandmother denied it was done in an aggressive manner and reported that Ms. Sybi did not get down on the child's level when she was addressing Child A. There are no marks or bruises on Child A's arm. On June 29, 2022, I interviewed Stephanie Evans, program director/licensee designee. Ms. Sybi has been employed since April of 2022. Since this time there have been no previous concerns or prior knowledge of Ms. Sybi using inappropriate discipline or having inappropriate contact with children. Ms. Sybi is very sweet and has a calm demeanor with children. Child A's Mother notified Ms. Evans that she was uncomfortable about how Child A was redirected by Ms. Sybi. Ms. Sybi did not get down on the child's level. It was not done in an aggressive manner, but she wanted to know why the other child was not addressed. Child A's Mother did not observe the interaction between Ms. Sybi and Child A; but was informed about the incident by Child A's grandmother who observed the incident on the Sprout About app. On July 12, 2022, I made an onsite investigation to the center to review the video footage with licensee designee's April Cole and Ms. Evans. The video clip begins showing two child care staff members, Ms. Sybi and Nuha Danial interacting with the children. Ms. Danial is at a table with a group of seven children in a teacher led activity. Ms. Sybi was observed going between both tables passing out bear manipulatives to each table. Child B gets up and talks with Ms. Sybi and goes back to his seat. He is seated at the table next to Child A. Child A is observed repeatedly taking toys from him and another child across the table. Child B was observed sitting at the table calmly and did not exhibit any behaviors that would be considered concerning or terrorizing. Ms. Sybi walks over and positioned herself between both children who are seated next to each other. She bends over (on the child's level) and appears to be talking to both children. Ms. Sybi can then be seen holding her hand out for Child A. Child A grabs her hand, stands up and they walk together over 3 to the other table where Child A was seated. Nothing was observed in the video that would give the appearance of Ms. Sybi being aggressive or inappropriate. I did not observe anything in the video clip that would give the impression that Child A was pulled by the arm to another table by Ms. Sybi. The video did not have audio, however there was nothing observed on the video that would give the impression that Ms. Sybi was yelling or in any way frustrated. During the onsite, I reviewed the staff files for Ms. Sybi. The center completed the required background clearance requests as required. There is nothing in Ms. Sybi's file that would indicate that she is not eligible to work with children. The center's policy for discipline of children is redirection, talking with children, and giving them choices. During the onsite investigation on July 12, 2022, I interviewed Ms. Danial. She recalled the incident between Ms. Sybi and Child A. Child A was crying and was upset over sharing the toys. Ms. Sybi told Ms. Danial that she did not want Child A to cry so she moved her to another table to redirect / help calm Chil
- Violation
On June 28, 2022, I interviewed Child A's Mother. On June 22, 2022, Child A was dropped off at the center at 7:30am in a diaper that the mother provided. When she picked up Child A at 12:30pm she was in the same diaper. The diaper had dried stains (not actual fecal matter) from feces that had not been properly cleaned off of Child A after a bowel movement. The diapering section on the app indicated she had urinated and did not denote she had a bowel movement. Child A's Mother provided this consultant with a screen shot of the information from the app on June 22, 2022. The document showed that Child A arrived at the center at 7:27am, she went to the restroom at 10:30am and urinated, and was picked up from the center at 12:03pm. Another concern is that they keep calling Child A's grandmother who is a staff member in another room to assist them with diapering/toileting Child A when they should be able to handle it on their own. On July 12, 2022, I interviewed Ms. Evans. Child A is enrolled in the preschool room and is fully potty trained. She does not wear diapers but arrives in pull ups with underwear over the top of the pullup. Child A often refuses help from the child care staff members and uses the classroom restroom on her own. She is confused about the allegation. She denied any knowledge of an incident where she would have had poop on her for six hours. Although this room does not require tracking of diapering due to the age of the children enrolled in the room, they will periodically make mention of toileting on the app for parents to see as courtesy. She denied that staff are repeatedly calling the grandmother to assist in Child A's toileting needs. When Child A first enrolled at the center, she was in the early preschool classroom and 5 was having a difficult time transitioning to being in child care. The grandmother would go in the room to assist but this was only to help comfort Child A and only lasted for a week or so until Child A adjusted to being in care. On July 12, 2022, I interviewed Ms. Sybi regarding the allegation. Child A is potty trained and does not wear diapers. Depending on which parent brings the child she will either arrive in a pullup (when the mother drops off) or underwear (when the father drops off). She is checked upon arrival and is normally dry. They have the children go to the potty at arrival and every hour or upon demand. There is a restroom in the classroom so children are free to go to the restroom. They also have set potty times just before nap and after nap. When Child A initially enrolled, she would refuse to allow Ms. Danial and Ms. Sybi to check her pull-up. They would talk to Child A and try to reassure her that her friends are going to the bathroom to try to convince her to go as well. Sometimes talking to her would work other times she would refuse until she was ready to use the potty. There was one time when Child A kept refusing to let them check her and after two hours of attempting to check her they requested that Child A's grandmother (who is also a staff member of the center) come into the room to assist with toileting. This would have been the longest time her pull-up was not checked. There was never a time when Child A was allowed to sit in a pull-up/diaper with poop for six hours. If Child A had a bowel movement when she went to use the restroom, they were not made aware of it by Child A because they could have tried to assist her in wiping herself. The children in this classroom are fully potty trained and do not typically require assistance with toileting. She recalled having a conversation with Child A's Mother about why she was sending Child A in a pull-up when she is potty trained. Child A's Mother was concerned about Child A having an accident. She explained to Child A's Mother that accidents are normal while potty training and if she had an accident, they would clean her up and change her clothing if necessary. Child A's Mother started sending Child A in with underw
- Violation
On June 28, 2022, I interviewed Child A's Mother. On June 22, 2022, the children went outside for 45 minutes. She did not see on the app that sunscreen was applied to Child A. She asked Child A if they put sunscreen on her before they went outside and she replied "no." Child A did not have any sunburn or marks on her and is assuming no cream was put on based on the statement from Child A. She addressed her concern with Ms. Evans who indicated that she would discuss with the child care staff members. On July 12, 2022, I interviewed Ms. Evans. The center does not provide sunscreen. If parents want sunscreen applied, they must bring it in and sign permission for it to be applied. The procedure child care staff members follow is to have the children line up and it is applied just prior to them going outdoors for any children who have the required forms on file. To her knowledge, child care staff members have applied sunscreen to Child A but they would need to provide more details on application specifically to Child A. Child A's Mother never informed her of concerns about Child A not receiving sunscreen. The only issue Ms. Evans recalled about sunscreen not being applied was one time Child A's father brought in expired sunscreen and they would not apply the ointment because it was expired. Once he brought in a new sunscreen, they were able to apply the sunscreen to Child A. Ms. Evans showed this consultant a small tube of sunscreen that was in a sandwich bag that she reported belonged to Child A. I asked Ms. Evans to see the permission slip for the sunscreen. She was unable to find the permission slip during the onsite investigation. On July 12, 2022, I interviewed Ms. Danial who denied that they failed to apply sunscreen to Child A. The only time a child may not get sunscreen is if the child arrives late and they are already outside playing. She does not recall a time when Child A arrived late or after they were already outside. Child A's sunscreen was kept in her bag. They have parents sign permission slips which are kept in the office. They do not log when sunscreen is applied. However, they line the children up and 7 whoever has sunscreen we apply it before we go outside. She has applied sunscreen on Child A, but mostly it is applied by Ms. Sybi. On September 20, 2022, I interviewed Ms. Sybi who also denied that they failed to apply sunscreen to Child A. She had sunscreen in her bag, some children leave their sunscreen in a box in the classroom with their names on the cream. The children are lined up before going outdoors and sunscreen is applied to children who have completed the permission slip for administration. If Child A was present prior to going outdoors then sunscreen would have been applied. She has personally applied sunscreen to Child A. She does not recall a time when Child A was not given sunscreen.
- Violation
The center applied sunscreen to Child A and failed to maintain verification of written permission to apply the sunscreen.
- Violation
On June 13, 2022, I interviewed Child A's Mother. On the way home from picking up Child A from the center she was informed by Child A that another child hit her in the head with an action figure and her head was hurting. Once home she observed a bump on the forehead of Child A. She did not observe the bump at pick up time due to Child A having a hairstyle with a bang covering the forehead area. When she called to the center to inquire about the injury she spoke with Vickie Williams. Ms. Williams informed Child A's Mother that she would speak to the child care staff 2 members in Child A's room and call the mother back to determine what happened to Child A. Ms. Williams called the mother back and apologized because she discovered that she was the child care staff member who was responsible for caring for Child A when the incident occurred. Ms. Williams remembered that another child struck Child A "really hard" with his toy. She did not check Child A for injury because Child A did not show any emotion after the incident and he hit her with a stuffed animal. She informed Ms. Williams that Child A reported it was an action figure and not a stuffed animal and that there was a bump on her head. She was informed by Ms. Williams that she would look into the incident further. Child A's Mother was later informed that there was a microphone inside of the stuffed animal and Child A was hit in the head with the hard part of the toy. Child A's Mother was upset that Child A had a head injury and Ms. Williams appeared dismissive about the incident and kept placing blame with Child A because she did not inform her that her head was hurting. Child A's Mother was further concerned that if Ms. Williams knew that Child A was hit "really hard" she should have attempted to check Child A instead of relying on a 4-year-old to confirm if she was injured. I inquired if Child A was taken for medical treatment for her head injury. Child A was taken to the hospital for treatment the following day when Child A was still complaining of having a headache. Child A's Mother reported that Child A had a mild concussion and was given Motrin for pain. Child A has returned to care at the center. This consultant requested from Child A's Mother, a copy of the discharge papers from the hospital. On June 13, 2022, I interviewed child care staff member Ms. Williams regarding the incident. She was lining the children up to transition the children out of the room for graduation practice. Child A was kneeling forward on her knees and another child was swinging his toy. Ms. Williams heard a "really loud" thump sound. She did not visually observe the child hit Child A, but knew he was swinging his toy and it tapped/hit Child A. She told the child not to hit Child A and asked Child A if she was ok. Child A nodded her head yes indicating that she was ok. Child A did not cry or inform Ms. Williams that she was injured or hit in the head. Ms. Williams acknowledged that she did not physically check Child A to see if there were injuries despite hearing the really loud thumping sound. She further explained that it was a stuffed animal that Child A was hit with and that was the reason she did not check Child A for injuries. I inquired if she heard a "really loud" thumping sound, why she did not check Child A as the "really loud' sound would not be consistent with being hit by a stuffed animal. Ms. Williams indicated that they were on the way out of the room and Child A said she was fine. Child A was picked up from the center shortly after the incident and Ms. Williams did not observe any bumps on Child A's head. Child A's Mother called back to the center shortly after pick-up on the same day inquiring what happened to Child A because the child had a bump on her head. Ms. Williams went to address the concerns with the child care staff members who worked in Child A's room and they both denied any injuries occurring with Child A while in their care. It was at this point that Ms. Williams
- Violation
On April 29, 2022, licensee designee and program director Stephanie Evans reported that Child A had been left alone and unattended in his classroom for nine minutes. On April 29, 2022, I submitted a request to Ms. Evans and licensee designee April Cole requesting to review the video footage from the day of the incident. On April 29, 2022, I interviewed Child A's Mother. Child A was newly enrolled at the center and it was only his second week in care when the incident occurred. She was watching him through the "Watch Me Grow" app provided by the center and observed that he was sitting alone in the corner in the classroom. She did not observe any other children or adults in the classroom. She did not contact the center to find out why he was alone or what was going on. She contacted her sister and had her pick-up Child A from the center at 11:45 am. She did not discuss with her sister why she wanted her to pick up Child A early. Child A's Mother was notified by the center later that day that Child A was left alone for a few minutes while the rest of his class was outside. Child A reported to his mom that he observed his class leave the room; but was scared when they left and remained seated at the table. She addressed concerns earlier in the week with Ms. Evans regarding how the teachers are not engaging with him or getting him to participate in any activities. She expressed that staff were leaving him to sit alone in the corner at a table. She plans to disenroll him from the center. On May 6, 2022, I interviewed Vickie Williams, child care staff member who found Child A. She walked into the pre-k classroom to check on the I-pads and overheard whimpering. She looked around the room and saw Child A seated at a table with his head down. She realized that he was alone in the room. She went over and comforted him. Ms. Williams had no knowledge of how long Child A was in the room alone prior to her entering the room. She grabbed him by the hand, they walked to the phone, and she called to the front office to report that she found Child A alone in the classroom. Child care staff member/assistant director Kia Tookes entered the room within five to ten minutes and asked Child A if he was ok. Child A's Aunt arrived at the center within a few minutes of Ms. Tookes entering the classroom. Ms. Williams signed Child A out to the aunt at approximately 11:30 am on the face to 3 name attendance sheet which was still in the classroom. Ms. Williams reported that the face to name sheet is used as an additional safety protocol for attendance and should remain with the caregivers when they transition in and out of the rooms. Trinity Jackson was the child care staff member responsible for Child A and failed to follow their center's policy when she left the face to name sheet in the classroom. On May 6, 2022, I interviewed child care staff member Trinity Jackson. Ms. Jackson acknowledged that she was the child care staff member responsible for supervising Child A during the incident. Ms. Jackson is a floater who normally works in the toddler room but on the day of the incident she was doing breaks for the pre-k room. Ms. Jackson entered the pre-k classroom to relieve child care staff member Bianca Alayan. When she entered the room, the children were already lined up at the door. Ms. Alayan was cleaning the room and told Ms. Jackson to hurry and take the kids outside. It was Ms. Alayan's last day of employment and she was ready to leave for the day. The children were restless, moving around, and she was trying to get them outside quickly because they were only going to have a short window of time to play outside before lunch. Ms. Jackson glanced at the face to name sheet and saw that 12 children were listed. Ms. Jackson admitted that she did not complete the face to name attendance sheet by matching the face of the children to their names on the attendance record. She did not put the check mark on the attendance record as required by Tutortime's writte
- Violation
On November 30, 2021, a written complaint was made to Child Care Licensing alleging that the toddler room at Tutor Time was over ratio on November 29, 2021. The complainant wrote a very detailed description of what they observed when dropping off Child A at 9:00AM. On November 29, 2021, the complainant went to the door of the toddler room and through the open doorway could see that Child Care Staff Member (CCSM) Jennifer Zimmerman was alone with at least 11 children that the complainant could count. Another CCSM came down while the complainant was there in the hallway. The complainant did not leave 3 Child A in care that day believing it was a safety issue. The complainant stated that this over ratio issue was becoming more of an issue. On December 3, 2021, I conducted an unannounced inspection at Tutortime. Upon arrival I met with CCSM "Sandy" who said I could go to the toddler room while she found Assistant Program Director Kyyah Tuck. I went to the designated toddler room and conducted an interview with CCSM Jennifer Zimmerman while in the room. Due to staffing issues, she did not want to leave the room without a third caregiver. Ms. Zimmerman is the Lead Teacher in the Toddler room and has been for a few years. I questioned her about the allegations made about her room being over ratio on November 29, 2021. She explained that she was over ratio that day with only one assistant for 11 children at the time the complainant showed up at 9AM. For a time earlier that morning she had been by herself and over ratio in the room. CCSM Joyce Matashi was with her at 9AM. Ms. Zimmerman provided the name to face child attendance sheets upon my request. Upon review of the attendance sheets, I noticed several inconsistencies. The complainant stated that when they arrived Ms. Zimmerman was alone until a second CCSM arrived. Ms. Zimmerman stated that she was alone until CCSM, Joyce Matashi, arrived to help her in the room with food because it was breakfast time. According to the child attendance room sheets where teachers sign in and out on, there were three caregivers in the room- Ms. Zimmerman, Ms. Matashi and CCSM Katelyn Skupny. At the bottom of the page, where child/staff ratio numbers are recorded, it is written that there were 11 children for 3 caregivers at 9AM. Child E (2-year-old female) only has her first name recorded and a time out. There was no recorded time in or her age. At the 8AM time slot it is recorded that there were 2 caregivers for 9 children and at the 11AM slot there were again 2 caregivers for 9 children. The ratio for the age group listed is 1 caregiver to 4 children. Ms. Zimmerman is the caregiver whose initials are documenting the ratio numbers. The sheets detail 23 children had been signed into the toddler room that day. Groups of children are signed out together to go to another room. This was occurring well after the opening hour start time. I asked Ms. Zimmerman if primary care was happening for any children in the room, and she responded "no." Children were leaving to go to different rooms and lack of CCSMs in the room prevented primary care. In continuing a review of the toddler room child attendance sheets for a two-week period I found that the room was also out of ratio on December 1, 2021. It was recorded that at 8AM there was 1 caregiver to 5 children and at 9AM there were 2 caregivers for 11 children. All children were between 1 years to 2 years old. 1/2 '/2 The required ratio for that age group is 1 caregiver to 4 children. I left the toddler room and toured the facility. Every room operating was in the correct ratio for age. 4 I met with Assistant Program Director Kyyah Tuck in the front office. We went over the allegations. She was able to provide me with two-weeks worth of room child attendance sheets for all operating rooms. She was able to provide me with a schedule for staff but not an actual staff attendance sheet. She believed those to be electronically stored, but she did not have access to
- Violation
Child Care Staff Members were unable to provide primary care to children when over ratio on November 29, 2021, and December 1, 2021.
- Violation
On November 17, 2021, I interviewed the complainant. It was alleged that Child care staff member April Gyde had hand foot mouth disease with lesions on her hands and arms. She was told by program director Stephanie Evans to put band- aides over the lesions and wear gloves all day. On Nov 11, 2021, Ms. Gyde called off sick because the rash had moved to her face and she was unable to work. She had worked the day prior on Nov 10, 2021, as a floater/breaker in the infant, and toddler rooms. These rooms have all had outbreaks of hand, foot, mouth disease. Not sure if the outbreak is from Ms. Gyde being allowed to work while contagious. Ms. Gyde was off work on November 11, 2021, and November 12, 2021, and was allowed to return to work without a doctor's note verifying that she was no longer contagious on November 15, 2021. 2 On November 22, 2021, I made an unannounced onsite inspection to the Tutor Time ChildCare Learning Center and interviewed program director Stephanie Evans. Ms. Evans confirmed that there were some cases of hand, foot, mouth in both toddler classrooms that started the end of October of 2021. She acknowledged that Ms. Gyde was diagnosed with hand foot mouth virus. However, the child cases were prior to Ms. Gyde being diagnosed, therefore the allegation that she spread the virus due to her working is inaccurate. On November 4, 2021, Ms. Gyde became ill with a sore throat while at work and left work early. She went to urgent care and they found blisters in her throat. She was off work for four days returning on November 9, 2021. Upon her return, she worked two days and then complained of her feet hurting due to blisters developing on her feet. Ms. Gyde was off work again four additional days to allow the blisters to heal. I informed Ms. Evans that one of the concerns in the complaint was that Ms. Gyde was allowed to work while still contagious and without a clearance by a physician. Ms. Gyde's physician advised that as long as the blisters were healed and covered, she was fine to return to work. Ms. Evans denied seeing any blisters on Ms. Gyde's face or other parts of her body. The center requires caregivers to wear masks at all times, so if she had blisters on her face, they were in areas that were covered by the mask and not visible to Ms. Evans. Ms. Evans is not sure if Ms. Gyde had blisters on her hands and didn't recall seeing Ms. Gyde wearing gloves. I asked Ms. Evans for a copy of Ms. Gyde's physician clearance. Ms. Evans did not obtain a physician's clearance for Ms. Gyde. I inquired how she determined Ms. Gyde was no longer contagious / clear to return to work without verification. She took the word of Ms. Gyde that she was no longer contagious and that she had gone to a physician. I provided Ms. Evans with technical assistance and advised her that by not verifying treatment by a physician that allowing her to work could potentially expose others to a communicable disease. She agreed with this consultant that without the verification that she could have potentially allowed her to be present while contagious. I asked Ms. Evans for a copy of the center's written illness policy that details when children and staff are excluded from the center due to illness. Ms. Evans provided this consultant with a copy of the center's child illness policy. The written policy prohibits children from returning to care without a physicians note. Ms. Evans was able to provide verification to this consultant that parent notifications about the virus were made as required. This consultant also observed a sampling of the physician's clearances from some of the children who had contracted the virus. The clearances listed a return to school date within three days of being examined provided no fever and no new blisters are developing. One physical indicated additional information that although the blisters may still be present/healing, the child was clear to return as long as the blisters are in a healing state and not oozing. Ms. Ev
- Violation
The complainant reported that the program director Stephanie Evans was made aware on November 20, 2020 that there was no hot water coming from the sinks. Ms. Evans walked around the center and confirmed that no one had hot water. On November 23, 2020, Ms. Evans was asked why they still had no hot water in the building. Ms. Evans replied that it is not a health code issue, only a licensing issue and someone would be out to repair the problem within three to five days as it was not an urgent issue. A repairman came to the center on December 1, 2020; however, the issue is still not fixed. 611 W. OTTAWA. P.O. BOX 30664. LANSING, MICHIGAN 48909 www.michigan.gov/lara . 517-335-1980 On December 7, 2020, I made an unannounced onsite investigation to the Tutor Time Learning Center and interviewed program director Stephanie Evans. Ms. Evans stated that there was a power outage on November 15, 2020 and they closed the center on November 16, 2020. When they reopened on November 17, 2020 there was an issue with warm running water. A plumber was contacted who made two visits to the center on that day. The hot water tank was electric with two fuses. One of the fuses blew due to the power outage, but one was still operational. Ms. Evans was told that the fuse that was working and the hot water that was in reserve should provide enough warm running water in the center. Ms. Evans reported they had warm water from November 17, 2020 through November 20, 2020 and they were closed a few days during the Thanksgiving break. The next time there was an issue was on December 2, 2020 when the hot water tank went out again. Ms. Evans provided this consultant with a copy of a work order she placed for repair on December 2, 2020. Ms. Evans stated that the blown-out fuse was replaced on December 2, 2020. Ms. Evans denied that there have been any issues with not having warm water for two weeks and denied making any comments about it not being a health code violation. During the onsite investigation, I asked Ms. Evans if they had warm running water today. Ms. Evans stated that there was warm water in the building. I advised Ms. Evans that I would need to go through the rooms and check the water temperature. Ms. Evans and I entered the preschool and I turned on the hand washing sink in the room. The water was extremely cold after it ran a few seconds. I measured the temperature which had a reading of 59 degrees Fahrenheit. I checked the hand washing sinks in both of the restrooms inside of the classroom, and both hand washing sinks measured at 58 degrees Fahrenheit. I informed Ms. Evans of the temperature readings. She tested the water and confirmed the water was cold and stated that she was going to check the hot water tank. I checked the hand washing sinks in the infant and toddler (2yr- 2 yrs.) rooms, and they both 1/2 measured at 58 degrees Fahrenheit. The four-year old room measured at 57 degrees Fahrenheit. As I went through the classrooms and tested the water it appeared the temperature was getting lower. I interviewed the following child care staff members who reported the following: • Keisha Cabett confirmed that the hot water problem has been happening for two weeks. The center closed one time due to a power outage but that has been the only time the center was closed. The center has not had hot nor warm water since the power outage. She immediately made Ms. Evans aware of the problem in November of 2020. As a result, she has been forced to boil water on the stove to get the water hot so the cooking utensils can be properly sanitized at an appropriate temperature for manual washing. Ms. Cabett had testing strips if the immersion method was used with a sanitizing solution. (I observed large pots of water being heated). 611 W. OTTAWA • P.O. BOX 30664 • LANSING, MICHIGAN 48909 www.michigan.gov/lara • 517-335-1980 • Mira Abdullah confirmed that there has been no warm running water in the hand washing sinks for at least two weeks. • Cynthia Harris confirme
- Violation
The hand washing sinks did not have warm running water as required.
Questions to ask on your tour
Generated from this facility's specific inspection record
- 1The Jul 16, 2025 inspection noted: “There was insufficient evidence to support that parents were not notified of illnesses at the center.” — what has changed since then?
- 2The Jul 3, 2025 inspection noted: “There was insufficient evidence to support that the child care staff failed to provide appropriate care and supervision of Child A.” — what has changed since then?
- 3The Jun 27, 2025 inspection noted: “The licensee designee failed to make a verbal report to the department within 24 hours of an incident with Child A when she was left the building and entered th…” — what has changed since then?
Data synced from Michigan MiLEAP, Child Care Licensing Bureau · Source records · Report an error