Super Kids Care

R 400.1910(2) · R 400.1910(2) Ratio of personnel to children. For each member of the personnel, not more than 4 children shall be under the age of 30 months, with not more than 2 of the 4 children under the age of 18 months.

Robin Rice was observed to be out of ratio on 11/12/2025. There were two Child Care Staff Members present, seven children under 30-months- old, and of those, five children under 18-months-old.

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R 400.1907(3) · R 400.1907(3) Child’s record. Dated daily attendance records of children in care must be maintained and include the child's first and last name and the time of arrival and departure. Electronic records may be used. If electronic records are used, they must be available to the department at the time of the inspection. If electronic attendance records are not available during an on-site inspection, the child care home is in violation of this rule.

Robin Rice was not maintaining accurate child attendance. Her records indicated all 13 children were in attendance everyday regardless of whether they were present or absent.

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R 400.1904a · R 400.1904a Child care staff member; employment requirements. (3) Prior to contact with children, the individual shall be determined by the department to be eligible to serve as a child care staff member, pursuant to section 5n of the act, MCL 722.115n, and as required by R 400.1925.

On 06/16/2022 I conducted an unannounced on-site inspection to the licensed child care home. I met with Robin Rice, licensee, about the allegations. She provided me with the eligibility letters for her Kaley Ogden and Danni Chapel, her two child care staff members. 2 Danni Chappel's first day was 04/04/2022. She completed Health and Safety Training Course 1 on 04/08/2022 and completed Safe Sleep and Shaken Baby training on 05/10/2022. She completed Health and Safety Training Course 2 on 06/20/2022. She does not have CPR or first aid certification. Kaley Ogden did not complete CPR, First Aid and Shaken Baby training prior to caring for children. Her first day of work was 04/20/2022. Health and Safety Course 1 was completed on 04/13/2022, Health and Safety Course 2 was completed on 04/18/2022. NOTE: Health and Safety Training for Licensed Child Care Providers Course 1 includes: Prevention and Control of Infectious Diseases (including Immunizations), Administration of Medication, Prevention and Response to Emergencies due to food and allergic reactions, and Child Development (birth to 5 years). Health and Safety Training for Licensed Child Care Providers Course 2 includes: Building and Physical Premises Safety, Prevention of Shaken Baby Syndrome, Abusive Head Trauma, and Child Maltreatment, Emergency Preparedness and Response Training, Handling and Storage of Hazardous Materials and the Appropriate Disposal of Bio- contaminants, Precautions in Transporting Children, Recognition and Reporting of Child Abuse and Neglect, and Child Development (school age)

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R400.1904a · R400.1904a Child care staff member; employment requirements. (2) Before caring for children at a child care home, an individual shall provide the licensee with all of the following: (a) A valid certification in infant, child, and adult CPR. (b) A valid certification in first aid. (c) Proof of training in the prevention of infectious disease, includina immunizations. Hours of trainina in the prevention of infectious disease from MiRegistry will be allowed to count for training hours to meet this requirement.

On 06/16/2022 I conducted an unannounced on-site inspection to the facility. I met with Robin Rice, licensee, about the reported allegation. She stated this allegation has been investigated previously and she had addressed how she deals with children who have difficult behaviors. In that investigation she had been having children remain in an approved office space to "calm down" and she was told this was not developmentally appropriate. Currently, if a child is displaying behavior requiring them to be separated from the group, she will bring the child to her office and remain with them. She identified Child A, male age 2, as the only child in care she has to take in her office. She has spoken with Child A's Mother about his behaviors. I then interviewed Kaley Ogden, child care staff member, outside the presence of others. She denied children are left in a room to cry. If a child needs time away Robin Rice will be with them in her office. I then interviewed Danni Chapel outside the presence of others. She denied children are left in a room to cry. She said if a child is removed from the group Robin Rice is with them in her office. She said she uses redirection and encouraging right behavior if a child needs correction. On 06/28/2022 I spoke with Child A's Mother by telephone. She acknowledged Child A has challenging behaviors in care. She has discussed them with the licensee. She has no concerns with her care or response to Child A's behaviors. On 07/25/2022 I spoke with Child B's Mother by telephone. She had no concerns about the licensee's care or response to behaviors with Child B. 5 I also left a message for Child C's Mother on this date. I have not received a return phone call. On 07/26/2022 I spoke with Child D's Mother by telephone. She said Child D is no longer in care due to unrelated issues. She did not have any concerns with respect to the reported allegations.

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R400.1905 · R400.1905 Training. (3) A licensee shall ensure that child care staff members and child care assistants, prior to caring for children, have training that includes information on all of the following: (a) Safe sleep practices to prevent sudden infant death syndrome. (b) Recognition of and the reporting of child abuse and neglect. (c) Prevention of shaken baby syndrome, abusive head trauma, and child maltreatment.

Kaley Ogden and Danni Chapin did not have all of the above required training prior to caring for children.

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R400.1905 · R400.1905 Training. (4) Within 90 days after receiving a child care license or of being hired at a child care home, a licensee, a child care staff member, and a child care assistant shall complete training on all of the following topics: (a) Child development. (b) Administration of medication. (c) Prevention of and response to emergencies due to food and allergic reactions. (d) Handling and storage of hazardous materials and the appropriate disposal of bio contaminants. (e) Precautions in transporting children. (f) Building and physical premises safety. (g) All hazards emergency preparedness and response

The two child care staff members were hired in April 2022 and have 90 days to complete all of the above training.

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R 400.1911 · R 400.1911 Care; supervision; children. J (1) A licensee shall ensure appropriate care and supervision of children at all times.

Robin Rice provides appropriate care and supervision to children in care. Children are not left in a room to cry.

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R 400.1904a · R 400.1904a Child care staff member; employment requirements. (3) Prior to contact with children, the individual shall be determined by the department to be eligible to serve as a child care staff member, pursuant to section 5n of the act, MCL 722.115n, and as required by R 400.1925.

On 01/04/2022 the Bureau received a complaint that stated, in part, that new employees are caring for children without being properly screened through the child care background check system. The complaint also stated that Ms. Rice does not properly inform the parents of children in care when a new child care staff member is hired. On 01/04/2022 I spoke with child care licensing consultant Stephanie Shell, who stated that Ms. Rice had asked her about child care staff members working before their background checks were complete, as long as they were supervised at all times. We discussed that when a child care staff member is counted in staff to child ratio, they must be deemed Eligible by the Bureau, as they are technically unsupervised at that point. On 01/04/2022 I checked the child care background check system and noted that Ms. Rice's child care had three assistants who had been deemed Eligible by the Department and were currently connected to her license, CCSM1, CCSM2 and CCSM3. On 01/10/2022 I completed an unannounced on-site inspection at the home. Licensee Robin Rice was present, along with CCSM1. Ms. Rice stated that she was aware that employees needed to be determined Eligible prior to them working with children. The most recent hire was CCSM1, who Ms. Rice stated started with children on 12/27/2021. They were deemed Eligible by the Department on 12/13/2021. I asked Ms. Rice if she notifies parents when she has hired a new staff member. She said, "At pick up, I tell them I'm getting a new person, and give the parents information about who they are. I also introduce them once they start working. When parents pick up and drop off, they come downstairs to the child care room. They meet the new person then." CCSM1 said that they've been working at the home for "about a week and a half." They have met some of the parents of children in care, but not yet all of them. They were determined Eligible by the Department prior to caring for children. I spoke to CCSM2 on the phone on 01/10/2022. They were deemed Eligible by the Department prior to caring for children, and did not have concerns about this. CCSM2 said, Ms. Rice is "really good at communicating — she's telling the parents if someone new is starting. She'll introduce parents to that new person. I've seen her do that. Within a day, she's introducing them, telling them about the new hire, etc." I spoke to CCSM3 on the phone on 01/10/2022. They were deemed Eligible by the Department prior to caring for children, and did not have concerns about this. CCSM3 said that parents are not made aware ahead of time if a new staff person is being hired. "I've seen her introduce them after they've gotten hired." On 01/10/2022 Child A's Mother said Child A has been attending Ms. Rice's child care for several years, and she's had a good experience there. When asked about new staffing hires, she stated that she feels that she is notified if someone new is 4 hired. "I guess it's not an official introduction — sometimes pick up and drop off is hectic. If I don't know who someone is, I'll ask. It's not a formal introduction, but I do feel like I'm in the loop if there's someone new." Child B's Mother said she has been notified when new child care staff members are hired. "Yes, I've been told when a new staff member was going to start. I wasn't introduced, but I don't do drop off/pick up, my spouse does." Child C's Mother said she had no concerns for how parents are notified of new employees. "No concerns. I usually stay and talk and touch base, so I go downstairs and she's always told me when someone is starting, what date, and everything. I've always been notified." They did not have concerns about Eligibility.

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R400.1904a · R400.1904a Child care staff member; employment requirements. C: (2) Before caring for children at a child care home, an individual shall provide the licensee with all of the following: (a) A valid certification in infant, child, and adult CPR. (b) A valid certification in first aid. (c) Proof of training in the prevention of infectious disease, including immunizations. Hours of training in the prevention of infectious disease from MiRegistry will be allowed to count for training hours to meet this requirement.

The allegations specified that child care staff members are not properly trained prior to working with children in care, and also that the licensee's husband works with children in care but is not properly trained and qualified. During my on-site on 01/10/2022, I checked child care staff member files. All three child care staff members were missing the infant safe sleep training and CCSM1 was missing their CPR/First Aid, which they were scheduled to take on 01/22/2022. The remainder of the required trainings to be completed prior to caring for children were on file. When I spoke to Licensing Consultant Stephanie Shell on 01/04/2021, she indicated that she may have told Ms. Rice that it was ok for new child care staff members to work supervised without having their CPR/First Aid training completed, as long as a supervising staff member did have it completed. We discussed that the rule actually states that all child care staff members must have CPR/First Aid training prior to caring for children. Ms. Rice and CCSM1 both stated that they believed Safe Sleep training was now part of the MiRegistry Health and Safety Trainings. I provided them Technical Assistance that Safe Sleep training is not included in the Health and Safety Trainings. Ms. Rice said she would have the staff complete the training as soon as possible. She signed up CCSM1 for the training prior to my departure from her home on 01/10/2022, and CCSM2 and CCSM3 both completed the training by 01/13/2022. Ms. Rice emailed me copies of the completed trainings for all three staff members. I asked Ms. Rice if her husband works in the child care with her. She stated that he does not help, because he does not have all of the trainings completed to be an assistant at this time. "I've been trying to get him to do all of the trainings and get his paperwork in order. He's working on getting qualified." CCSM1 stated that they have not seen the licensee's husband in the child care space at all. CCSM2 said they have never seen the licensee's husband help in the child care space. "I've never seen him actually come downstairs to help with the kids." CCSM3 has heard the licensee say that she could leave early on occasion, because "her husband could come down to help" if she needed him, but she hasn't seen that happen. "I've never seen him downstairs." Child A's Mother, Child B's Mother and Child C's Mother all stated that they have never seen the Licensee's husband in the child care space, filling in as a child care assistant.

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R400.1905 · R400.1905 Training. (3) A licensee shall ensure that child care staff members and child care assistants, prior to caring for children, have training that includes information on all of the following: (a) Safe sleep practices to prevent sudden infant death syndrome. (b) Recognition of and the reporting of child abuse and neglect. (c) Prevention of shaken baby syndrome, abusive head trauma, and child maltreatment. 7

During my on-site on 01/10/2022 there were 9 children present and 2 staff members. Ms. Rice said "it's normally two other staff members and myself here, but one had to leave this morning due to a medical need. I never leave them out of ratio or over capacity. I'm very serious about that. If I have to leave, to run an errand or do something in the office, I don't leave them out of ratio or over." CCSM1 said, "that Ms. Rice never leaves" the home when they are working. If she has to go upstairs for a few minutes or into the office, "she goes quickly and comes right back." They have not experienced the home being over capacity. CCSM2 said that they generally work with another child care staff member and Ms. Rice. "I don't think I've ever had her leave the house when it's just me and her. I don't think I've ever had that happen. I usually have someone else with me. She'll count heads, and she'll take some with her if she isn't in ratio." CCSM2 said there are times that the child care is over capacity. "There's been a few times when we've had counts at 13 or 14. I can't say what days. There would be just me, another staff and Robin — so three staff." CCSM2 could not give any dates where this had occurred. When asked if any of those children were related to child care staff members, she said they were not. CCSM2 stated there is occasionally an older related child at the home to work on schoolwork in the office but they were not counting this child in the numbers when they said there can be up to 13 or 14 children in care at one time. That child does not count in ratio or capacity because they are over 7 years of age and related. They reported that none of the other children are related. CCSM3 said that Ms. Rice will "go to a doctor's appointment or is gone running errands, for around 30 minutes to an hour, and we're out of ratio." I asked what she meant by ratio and she replied, "Honestly, she's only allowed to have 12 kids and a lot of the times we are over, to 13 or 14 at least. If all of the kids are there, it's normally over 12. It's more out of ratio because we have 13, not because she leaves us understaffed." I explained to CCSM3 the difference between ratio and capacity, and she stated that she was referring to capacity. "We are over capacity because we have over 12 kids at times." CCSM3 also stated that occasionally there is an older related child at the home to work on schoolwork in the office, but they were not counting this child in the numbers when they said there can be up to 13 or 14 children in care at one time. They reported that none of the other children were related. Child A's Mother said, "I honestly don't have a concern about that. I don't count kids, but never noticed it being more than allowed." Child B's Mother said she had "no concerns for how many kids are there. I've never even seen 12 kids there at one time." Child C's Mother also reported no concerns for the home being over capacity. I reviewed the attendance records for the weeks of 12/27/2021 — 12/31/2021 and 01/03/2021- 01/07/2021. There were never more than 12 children signed in at one time throughout that two week period.

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R400.1908(1) · R400.1908(1) Capacity. .................................................. ..... (1) The licensee shall ensure that the actual number of unrelated children in care at any 1 time does not exceed the number of children for which the child care home is licensed, not more than 6 children for a family child care home and not more than 12 children for a group child care home.

The complaint stated the following, "A child is placed in a room to "quiet down" for hours at a time." Ms. Rice stated, "If a child is in the office, because they need to be separated for some reason, I'm in there with him. We have one that's very emotional rj and throws a lot of temper tantrums. He's a little over a year old. He tantrums so bad that we need to separate him from the other kids, but if we do that, I'm always with him." I asked Ms. Rice if the office is approved as a child use space and she said it is, she uses it for diapering and for naps. The office has a baby gate in one of the doorways, and doors that fully shut. When asked if the doors are shut if a child is in the room to calm down, Ms. Rice replied that if a child is having a tantrum, the office doors are shut, but that she stays in the room with them. CCSM1 said that there is a child who has a hard time and needs to be separated at times. "Last week he was crying non-stop for about a half an hour. We tried everything to calm him down and he wouldn't calm down, so Robin put him in the office for about 10 minutes. He was in there alone." "I kept going in periodically to check on him and try to talk to him, to get him to talk to me but he was too upset. I don't remember if the doors were open or shut." CCSM2 said that they have previously seen a child put in the office to calm down, but not recently. "I've seen that happen — it's been a good 4-6 months ago. I haven't seen anything recently." CCSM3 has witnessed it in the last several weeks. "I've seen him in the office multiple days for more than 5 minutes at a time over the last few weeks. Robin will let him scream until he's falling asleep. If he's in there, there's no one in there with him." I asked if the doors are closed while there is a child in the office space and CCSM2 said "Robin has closed the doors before, but not always. He cannot get out of the room if he's in there." None of the parents I interviewed stated that they had concerns for how time out was used at the child care. In October of 2021, Special Investigation 2021D 1083009, Ms. Rice was cited for placing a child (aged 22 months) in another room for time out. On 02/02/2022 during my exit conference with Ms. Rice, when I went over this finding she stated, "That is a lie. I do not use that room for time out at all anymore, since I got in trouble for it last time. No children go in there without an adult, unless they are napping. I don't know why someone would say that, it's not true."

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R 400.1913 · R 400.1913 1 Discipline; child handling. (2) Developmentally appropriate positive methods of discipline that encourage self-control, self-direction, self-esteem, and cooperation must be used.

CCSM1 and CCSM3 stated that they have witnessed Ms. Rice place a child who is under 3 years of age, in the office alone to calm down in the last few weeks.

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R 400.1913 · R 400.1913 Discipline; child handling. (3) Personnel shall not do any of the following: (g) Use time out for children under 3 years old.

CCSM1 and CCSM3 stated that they have witnessed Ms. Rice place a child who is under 3 years of age, in the office alone to calm down in the last few weeks.

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R 400.1931 · R 400.1931 Food preparation and service. (9) Warming bottles and beverage containers in a microwave oven or a slow cooker is prohibited.

Ms. Rice acknowledged warming bottles of breast milk in a microwave.

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R 400.1913 · R 400.1913 Discipline; child handling. (2) Developmentally appropriate positive methods of discipline that encourage self-control, self-direction, self-esteem, and cooperation must be used.

I conducted an unannounced onsite inspection on 8/20/2021. Ms. Rice denied the allegation. She stated that she's yelled once or twice to get the children's attention, but she doesn't yell all of the time. Ms. Rice explained that she may make a statement such as "knock it off!" in a raised voice, but she denied yelling at the children in care. She also denied locking Child A in a room due to Child A crying and screaming. Ms. Rice stated that if children scream, they are allowed to scream. I asked Ms. Rice why she believes an allegation like this was made and she stated that she did not know. I asked her to explain what methods she uses with children who scream that are 22 months of age. Ms. Rice explained that children who are 2 years of age will scream because they are not getting their way. When children do this, she tries to get them to stop screaming by talking to them. If they continue to scream, she will seat the child in a chair located in the same room (multipurpose/playroom). However, if the child continues to scream, she will place the child in an adjacent room that functions as an office space. The child is placed in this room alone. There is a door that leads from the office to the playroom and Ms. Rice stated that when a child is placed in the office the door remains open. I observed a gate in the doorway of the office which prevents access to the playroom. I asked Ms. Rice if the gate remained in the doorway when children 22 months of age are placed in the office due to screaming. Ms. Rice stated "yes, the gate remains in the doorway, but the door is always open." I asked Ms. Rice if she thought this could be what the complainant was referring to when the complainant reported that she locked a 22-month-old child in a room. Ms. Rice replied, "no because the child is not locked in the room." I explained to Ms. Rice that a 22- month-old child would not be able to disengage the safety gate alone and exit the room therefore, the child would essentially be locked in the office space. Ms. Rice told me that she disagreed with me because the office door remained open. Again, I explained to Ms. Rice that a child this young would only be able to exit the room if an adult removed them because the child could not disengage the safety gate alone. I also explained to Ms. Rice that it isn't appropriate to discipline a child this young for engaging in age-appropriate behavior such as crying and screaming. Ms. Rice stated that she disagreed with me. She stated that children 22 months of age understand when they are told to stop. She explained that she used these methods with her own children, "You wanna cry, go to your room and do it." I provided technical assistance to Ms. Rice regarding the administrative rules related to discipline. I specifically discussed with Ms. Rice that discipline must be positive and developmentally appropriate. Ms. Rice disagreed that placing a 22-month-old child in time out in a separate room that the child could not freely exit was not developmentally appropriate as she believed that a child this young understood being removed from the child care group due to screaming. I also explained to Ms. Rice that time out could not be used for children that are less than 3 years of age 3 because it isn't developmentally appropriate, and Ms. Rice disagreed again. She stated that she only places children this young in the office area for a few minutes and denied that children are kept in the office space for an hour. I also interviewed Zoey Jurado regarding the allegation. Ms. Jurado denied that she or Ms. Rice yelled at the children in care. She explained that sometimes they will raise their voices to be heard when the children become loud, but children are not yelled at in the child care home. Ms. Jurado stated that when young children scream, she talks to them to help them calm. Ms. Rice will sometimes place the young children in a separate room (office) for a few minutes when they scream. The office door remai

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R 400.1913 · R 400.1913 Discipline; child handling. (3) Personnel shall not do any of the following: (g) Use time out for children under 3 years old.

I interviewed Ms. Rice regarding the allegation on 8/20/2021. She explained that she currently uses a bottle warmer to warm infant bottles. She showed me the warmer that she uses and the warmer is appropriate. Ms. Rice explained that at one time she did warm an infant's breast milk in the microwave because she didn't know that this was prohibited. She stated that once she learned differently, she discontinued warming bottles in the microwave and purchased an appropriate bottle warmer. 5 I also interviewed Zoey Jurado regarding this allegation on 8/20/2021. She explained that she recently began employment at the child care home and was not present when the microwave was used to warm infant bottles. Since she began employment, bottle warmers have been used to warm infant bottles. I spoke to Stephanie Shell regarding the allegation via telephone on 8/25/2021. She reported speaking to Ms. Rice via telephone on this date and Ms. Rice acknowledged to her that she had previously warmed breast milk in a microwave. Ms. Rice told Ms. Shell that she didn't know that this was prohibited and has used a bottle warmer since she learned that the administrative rules prohibits the use of a microwave for warming bottles.

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