R 400.8213(1)(b) · R 400.8213(1)(b) Staff; volunteer (1) All staff and volunteers present at the center shall: (b) Act in a manner that is conducive to the welfare o f children.

Based on our findings, investigation, and review - which includes considering the investigation and findings of MDHHS -CCLB determines Teacher 1 is conducive to the welfare of children and is eligible to be associated with a child care organization.

Open Not marked corrected in the state record

Category: recordkeeping. Open / not marked corrected.

R 400.8213(1)(a) · R 400.8213(1)(a) Staff; volunteer (1) All staff and volunteers present at the center shall: 2 LANDMARK BUILDING • 105 W. ALLEGAN STREET • LANSING, MICHIGAN 48933 Michigan.gov/MiLEAP (a) Provide appropriate care and supervision o f children at all times.

On 12/11/2025, after nap time, Teacher 1 was observed yelling at Child A and grabbing and pulling Child A's arm twice. After the second incident of Teacher 1 pulling on Child A's arm, Child A reported their arm was hurting. On 12/11/2025 following pickup, Child A was diagnosed with Nursemaids' Elbow.

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8210(3)(b) · R 400.8210(3)(b) Lead Teacher; qualifications; responsibilities (3) At least 1 lead teacher shall be assigned to each group of children in a self- contained or well-defined space and be present and provide care in the assigned group in the following manner: (b) Not less than 6 hours per day for programs o perating 6 or more continuous hours.

On 12/11/2026 Lead Teacher was not in the room for the required minimum of 6 hours. Lead Teacher was in the room from 8:29am - 8:43am.

Open Not marked corrected in the state record

Open / not marked corrected.

722.120(1) Investigation, inspection, and examination of conditions, books, records, and reports; access by department, bureau of fire services, or local authorities; records; report; forms; confidentiality; disclosure of information; The department may investigate, inspect, and examine conditions of a child care organization and may investigate and examine the licensee's books and records. The licensee must cooperate with the department's investigation, inspection, and e xamination by doing all of the following:

Kirsten Ruff, designee, and CCSM1 did not provide the requested video for this investigation as required under the law.

Open Not marked corrected in the state record

Category: recordkeeping. Open / not marked corrected.

R 400.8125(1) · PR19-R 400.8125(1) Staff; volunteer; requirements. All staff and volunteers shall provide appropriate care and supervision of children at all times.

Appropriate care and supervision was not provided to children in care in the toddler classroom where ongoing biting has taken place. The program director and licensee designee have not implemented a consistent plan to address the biting to ensure children are not injured. The staff have not been provided the training, coaching, or supervision to reduce or eliminate the biting.

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8125(1) · PR19-R 400.8125(1) Staff; volunteer; requirements. All staff and volunteers shall provide appropriate c are and supervision of children at all times.

Appropriate care and supervision was not provided to Child A when he was intentionally knocked down by LC while in care.

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8182(3)(a) · R 400.8182(3)(a) Ratio and group size requirements. Infants and toddlers, birth until 30 months of age, child care staff member to child ratio of 1 to 4, maximum group size of 12.

Child Care Staff Member 1, Child Care Staff Member 3, Child Care Staff Member 4, and Program Director 1 acknowledged that appropriate child care staff member to child ratio was not maintained in the Infant 2 room on 2/11/2025.

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times.

On 05/03/2022 Meghan Dillingham, program director, contacted me to report Child A, male age 4, had been left on the playground, with no supervision, when his class returned inside the building. She also emailed the incident report documenting this incident. 2 On 05/03/2022 I spoke with Child A's Mother by telephone regarding this incident. She said Ms. Dillingham called her and told her Child A was left on the playground. He knocked on another classroom door to be let into the building. His classroom teachers were doing their face to name process in the building and realized he was not there when a teacher from the other classroom brought him to his class. Child A told her, "I was alone and knocked on the door, I got left alone." She has not had any prior concerns with Child A's care and supervision while in care at the facility. On 05/12/2022 I conducted an unannounced on-site inspection to the facility. I met with Ms. Dillingham and she explained to me what happened during the incident. She said the class has a routine where face to name is done when they are coming in from the playground. The child care staff members (CCSM) believe Child A may have been behind the door and so when the children were coming into the alcove between the outside door and inside door to the hallway he was left outside. She said she spoke to the CCSM's who were involved; she has not documented any training or supervision of them demonstrating their use of the face to name procedures since this incident had taken place. I then met face to face with Jan Williams, CCSM, outside the presence of others. She explained the incident to me. She said she was working with Karen Underwood on the day of the incident. There were at least 20 Pre-K children in attendance. They were exiting the playground into the alcove between the outside door and inside door to the hallway of the building. She went in first with 10 children and Karen Underwood was outside moving the remaining children to the inside. When everyone was in the alcove the outside door was shut and then they moved into the hallway of the building. She then began the second face to name process in the hallway. When she called Child A's name, she realized he did not respond and he was not with the group. Then Lindsey Kwaiser, Early Preschool lead caregiver, opened her door and had Child A with her as he had knocked on her classroom door that opened to the playground and let him inside. I then met face to face with Karen Underwood, CCSM, outside the presence of others. She explained to me that on the day of the incident instead of doing the face to name process outside, all the children were moved into the alcove between the outside door and inside door to the hallway. She thought she checked the playground before shutting the door and did not see anyone. When they moved the children into the hallway and began the face to name process it was then they realized Child A was not with the group. She said Child A was located as Ms. Kwaiser from the Early Preschool room let him in from the playground as he knocked on her door. When he was returned to the class, she said Child A was sad and had been crying that he was left outside. I then met face to face with Lidsey Kwaiser, CCSM, outside the presence of others. She said she was doing group with her class and Child A walked into her class, as her door to the outside playground is unlocked. He was crying saying, "I want my 3 teacher Ms. Jan." She said she comforted him and looked out on the playground to ensure no one else was out there. She then called the front desk, when she looked out her classroom window to the hallway, she saw Ms. Williams running to look outside. She went into the hallway with Child A to tell her she had him with her.

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times.

On 1/6/2022, I contacted Child A's Mother. She reported around 1:35PM on 12/21/2022, she was at work watching the live stream video of her daughter's classroom. Staff member, Taylor Caslow, was sitting on the floor rubbing another child's back, who was resting on a cot, to get the child to fall asleep. Child A crawled over to the cot and Taylor Caslow grabbed Child A by both arms and "swung her in the air like superman." While in the air she let go of one arm while she twisted in the air and let go. Child A's top half landed on the floor and the other half landed on the cot. Child A's Mother reported that it appeared that Child A hit the rocking chair because the rocking chair was gliding after the incident occurred. Child A's Mother reported that she went directly to the center and spoke with program director, Megan Dillingham. Ms. Dillingham told her that they couldn't review the footage. Child A's Mother stated she immediately called her husband who then contacted law enforcement. On 12/26/2021, Child A's Mother and Father met with licensee designee, Kathleen Miller and they reviewed the footage. She stated that Ms. Miller realized it was serious but downplayed the incident. On 12/27/2021, Kent County Officer, Chad Potts met with Ms. Miller and reviewed the footage. On 12/29/2021, Officer Potts contacted Child A's Mother and Father and asked if they would like to press charges and they declined. Child A's Mother stated that her daughter did not receive any injuries and had no marks or bruises. Child A's Mother stated that Child A is no longer attending the facility. She has never had any concerns regarding the care her child has received until this incident occurred. Child A's Mother provided Officer Potts contact information. On 1/6/202, I sent an email to Officer Potts asking if he had been out to the facility and if Michigan Department of Health and Human Services (MDHHS) should be called. Officer Potts responded to my email and stated that he did not feel MDHHS needed to be called. He stated that the Ms. Caslow was just as startled as Child A and that she was quick to console Child A. He closed his case. A copy of the investigation report is on file with this investigation. On 1/7/2022, I completed an onsite inspection at the facility. During my onsite inspection, I met with Ms. Miller. She provided the footage of the incident on 12/21/21. I observed staff member, Taylor Caslow, rubbing a child's back while on a cot. Child A was standing near a bookshelf and started crawling over to Ms. Caslow and the child she was trying to get to sleep. The child on the cot sat up. While sitting down, Ms. Caslow grabbed Child A under the arms, and moved her from the right side of her body to the left side of her body. While picking her up, Ms. Caslow lost her grip on her right and Child A rolled in the air, landing half on the mat and half on the floor. I observed the rocking chair move, however due to the camera angle I could not tell if Child A hit the rocking chair or if Ms. Caslow hit it with her arm. Child A appeared to be startled and Ms. Caslow immediately picked her up and rocked her. Child A quickly stopped crying and was put down and started crawling again. During My onsite inspection, I interviewed licensee, Kathleen Miller. Ms. Miller stated that she was not at the facility when the incident occurred but was made aware when Ms. Dillingham emailed her while Child A's Mother was with her in the office. Ms. Dillingham was requesting recorded footage of the incident. Later, on 12/21/2021, Officer Potts showed up at the center and interviewed Ms. Dillingham, Ms. Caslow and staff member Haliegh Stovall. Ms. Miller stated she met with Child A's Mother and Father and reviewed the footage. Child A's Father stated that it was not done on purpose, and it was an accident. Child A's Mother told Ms. Miller that she loved Ms. Caslow and all the staff at the center but had to pull Child A from the facility because she would always worry a

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8182 · R 400.8182 Ratio and group size requirements. (3) In each room or well-defined space, the maximum group size and ratio of child care staff members to children, including children related to a staff member or the licensee, must be as shown in Table 4: (a) For infants and toddlers, birth until 30 months of age, there shall be 1 staff member for 4 children with a maximum group size of 12.

On 10/5/2021, I spoke to the complainant. He stated he dropped off his child around 9-9:30am on 10/4/2021. He observed the director, cook and another staff member pushing around buggies with 4 children in each buggy and each staff member also had groups of children walking with them in the hallways. The complainant stated that the center appeared to be "significantly" over the required staff to child ratio. He stated he was at the facility for at least 15 minutes and overhead staff members talking, and they were concerned because they did not have enough staff members for all the children they had in care. The complainant stated he really loves the people that work there and the care his child receives. The complainant added that staff members appear to be tired and overworked. On 10/25/2021, I completed an onsite inspection at the facility. During my onsite inspection, I interviewed program director, Megan Dillingham. Ms. Dillingham stated that she has only been working at this facility for a week. Ms. Dillingham reported that she was not working at the facility on 10/4/2021, and she was not sure if they were maintaining the required staff member to child ratio. She added that the center has hired more staff members and they have implemented limiting the hours children 2 are in care. Ms. Dillingham provided staff and child attendance records. Based off the records that were provided, on 10/4/2021 the: • Infant A Classroom, birth-12 months, with a required ratio of 1 staff member to 4 children, had 3 staff members with 15 children. This classroom was over by 3 children. • Infant classroom, birth-12 months, with a required ratio of 1 staff member for 4 children, had 2 staff members with 15 children. This classroom was over 7 children. • Transition classroom with 1-year-olds, which has a required ratio of 1 staff member with 4 children, had 1 staff member with 8 children. This classroom was over 4 children. • Toddler B classroom which has a required ratio of 1 staff member with 4 children, had 2 staff members with 13 children. This classroom was over 5 children. During my onsite inspection, I interviewed Rose Campbell. She stated that she is the cook but often helps in the classrooms to maintain staff to child ratio. Ms. Campbell reported that she clearly remembers that morning of 10/4/2021 being "crazy." Ms. Campbell explained that she was helping the center try to remain in ratio. She had a buggy with 4 children, she also had children in the hallway with her that she was helping to their classroom when they arrived. Ms. Campbell reported the program director and staff member, Alicia Dubois also had buggies that were both full, they also had extra children with them in the hallway. Ms. Campbell stated that they are trying to hire more staff members and they have hired a few. She added that it has not been that crazy since that day. During my onsite inspection, I interviewed lead caregiver, Alicia Dubois. Ms. Dubois stated that she clearly remembers that morning. She arrived at the facility at 8:00am and immediately started working, even though she wasn't scheduled until 8:30am. Ms. Dubois reported that the assistant program director, Kylee Wekenman was out of town on vacation and the program director was on her way. Ms. Dubois stated that they were out of ratio in the morning and walking children around in the hallways. She reported that she had a buggy of 4 children, Ms. Campbell had a buggy with 4 children and the program director had a buggy with 4 children. Ms. Dubois also added in addition to the children in the buggy they had multiple children in the hallway to help maintain ratio in the classrooms. Ms. Dubois reported they had to call two staff members from different facilities to come over and help to get back into ratio. She reported that she is unsure how long the center was out of ratio. During my onsite inspection I interviewed assistant program director Kylee Wekenman. She reported that she was out of town on vacat

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

R 400.8110 · R 400.8110 Applicant; licensee; licensee designee; requirements. (10) Written approval from the department must be obtained before making any changes in the terms of the license, including but not limited to, adding use space, changing age groups served, changing program components, changing the capacity of the center, or making changes to a room or well-defined space that will result in a change in capacity of the room or well- defined space.

According to staff interviews, on 10/04/2021, staff had children in buggies and playing in the hallway because there was not room in the classrooms and there were not enough staff in the building.

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times.

Appropriate care and supervision were not provided on the morning of 10/4/2021. Staff had children in the hallways for part of the morning because there was not room in the classrooms. The children did not have access to appropriate materials and age-appropriate programming.

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times.

On 11/04/20 I received a telephone call from Sarah Knight reporting an incident between Child A, female age 4, and Child B, male age 4, while in care at the child care center. On 11/5/20 I received the incident report from Ms. Knight detailing the reported incident. I requested to view the video of the incident with her. Ms. Knight also provided information on the meeting she had with Child A's Mother and Father and the steps taken to assure the safety and proper supervision of the children since this incident took place. On 11/05/20 I spoke with Child A's Father by telephone. He explained on 11/03/20 Child A disclosed to him that Child B had put his hands down her pants, touching her butt while in care at the child care center. He emailed Ms. Knight and asked to meet with her regarding this incident. He said he was concerned where Child B may have learned this behavior and wanted to assure Child A's safety while in care. He understood there is a level of exploration at this age, however, felt it was important for the center to have proper training and tools to use with children in understanding boundaries with their bodies. He had resources he was working to connect the child care center with to provide training and information on these topics. He did not have any concerns with the ongoing supervision or care of Child A at the center. Child A remains in care at the facility. On 11/12/20 I conducted an announced inspection at the child care center. I met with Kathleen Conroy, designee, and Sarah Knight, program director. I viewed the video of the incident with them. The video is approximately 30minutes in length and shows the Pre-K classroom during their free choice time. There are 2 child care staff members in the room with 20 Pre-K children. The video shows Child A and Child B interacting with one another and other children. Child B puts his hands down Child A's pants while they are at a table with other children. This happens more than once. There is a child care staff member near the table however they do not see the incident. Throughout the video one child care staff member is sitting down at a table on an iPad, not actively supervising and only interacting with children if they approach her at the table. The second child care staff member is walking around the classroom and seen sitting at a table. Child A and Child B are seen wrestling with other children, over by the coat area where Child B is pulling a coat over her and having a lot of physical contact. There is no awareness by either staff of these behaviors during this time. I inquired with Ms. Conroy about these concerns and she stated the level of supervision provided is not in line with the expectations of the center. On 12/8/20 and 12/14/20 I left telephone messages for Child B's Mother requesting contact with her. I have not received a return telephone call from her. 3 On 12/14/20 I spoke with Jan Williams, child care staff member and lead caregiver of the Pre-K classroom. She was aware of the incident but said she did not see any of the behavior take place. The other child care staff member present on that day, Amanda Wilson, is the individual seen on the iPad, is no longer employed at the center. Ms. Williams met with Ms. Knight about the incident and they discussed steps to take to provide supervision to be proactive with children in their behaviors towards one another. Child B was moved to another classroom that had a lower number of children which better fit his needs. On 12/14/20 I conducted an exit conference with Ms. Knight informing her of the 2nd findings of the investigation and the recommendation to modify the license to a provisional. I left a telephone message for Ms. Conroy as well regarding the findings and recommendation.

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times.

On 09/17/2020 Lyndsey Deters, interim program director, telephoned to report Michelle Cronk, child care staff member, left Child A, female age 2, unattended in a classroom. I was informed that Ms. Cronk was terminated as an employee because of the incident. Ms. Deters emailed an incident report following her verbal report of the incident. On 09/21/2020 I spoke with Michelle Cronk, former child care staff member, by telephone. She stated she was a child care staff member in the preschool classroom for children ages 2 -3 years of age and had 8 children in care. She was 1/2 in the classroom by herself and she assembled the children to go outside. She went to take the water for the children outside with her and "I just overlooked her, it's as simple as that." She stated she did not realize Child A was not with the rest of the class and she did not complete the face to name process required by the center whenever leaving the classroom. She believed Child A was left in the classroom approximately 7mins. before she was found by Rose Campbell, child care staff member. She explained she was terminated from employment as a result of this incident as she has had 2 previous write-ups for leaving children unattended. On 09/21/2020 I spoke with Child A's Mother by telephone. She stated she was called the evening of the incident by Ms. Deters who told her Child A was left unattended in the classroom. She was "shocked" the incident happened. She has had previous concerns about Ms. Cronk and brought her concerns to Ms. Deters, as she felt she was "frustrated by young children" and "she should not teach little children." She was informed that Ms. Cronk was no longer employed and "felt this was the best decision she could have made." Child A remains in care at the child care facility. On 09/21/2020 I conducted an unannounced on-site inspection to the facility. I met with Ms. Deters about this reported incident. She explained on 09/17/2020, she was at the front door accepting children as they arrived, as part of their COVID-19 plan, when Rose Campbell approached her and informed her, she found Child A in the classroom by herself. Child A's class was outside on the playground and Ms. Campbell returned her to her class prior to informing Ms. Deters of the incident. She said she then followed the corporate procedure for a child being left unattended. Child A was alone in the classroom for approximately 5-7 minutes. Ms. Cronk was terminated from employment following the incident. I then interviewed Ms. Campbell outside the presence of others. She explained on the day of the incident she went into the classroom to collect dishes and heard crying. She looked around the classroom and found Child A in the doorway to the outside crying. She consoled her and brought her outside to her class. When she approached Ms. Cronk with Child A, informing her she was in the room, she said, "she didn't even know Child A was not with her class." 4 On 10/08/2020 I spoke with Kathleen Conroy, designee, by telephone for an exit conference for this investigation. I informed her of the recommendation for a 1st provisional license due to Child A being left unattended in the classroom.

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8113 · R 400.8113 Program director qualifications; responsibilities. (5) A substitute program director shall be appointed for a program director who has left employment or has a temporary absence that exceeds 30 consecutive workdays until return or replacement. A substitute program director shall at least meet the qualifications of lead caregiver. The department shall be notified when a substitute program director is appointed.

On 09/17/2020 I received a telephone call from Lyndsey Deters, interim program director, informing me of a child in care being left unattended by a child care staff member. On 09/21/2020 I conducted an unannounced on-site inspection to the facility. I met with Ms. Deters and she informed me that Sarah Knight, program director, has been out on medical leave since August 17, 2020. I requested the work schedule documenting the last work day and Ms. Knight was not scheduled to work the week of August 17-21, making her last work day August 14, 2020. She was not clear on her return date to work. On 10/08/2020 I spoke with Kathleen Conroy, designee, she stated Ms. Knight has been off on medical leave and would provide the exact dates of her absence. I received an email later on this date from Ms. Conroy stating Ms. Knight was absent from August 17, 2020-Septemer 25, 2020, returning to work on September 28, 2020, which was 30 consecutive workdays.

Open Not marked corrected in the state record

Open / not marked corrected.