Looking Glass Child Development Center

R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times.

On December 6, 2022, from 2:30 p.m. to 4:30 p.m. I conducted an on-site inspection. I observed in Child A's classroom for approximately 20 minutes. When I arrived everyone was outside except for Child A who was allowed to sleep longer and had just woken up, he was getting ready to go outside. Outside I observed child care staff members Sierra Shevlin, Jennifer Campbell, and Katelyn Jenkins. I observed the child care staff members keeping a global view of the outdoor play area, communicating with one another as to what they were doing and changes in location for the child care staff members. I observed child care staff members reminding children of the rules such as to be careful when their friends are around, and they are throwing or using a toy that could hurt if it hit someone. I observed a child begin to cry and the child care staff member was right there getting down on the child's level and asking if the child was okay, then offered a hug to the child. I observed child care staff members reminding children to only touch their bodies, not their friends' bodies; use gentle hands with friends. I observed transition time where child care staff members used name-to- face at line-up and ensured all children were accounted for while entering the building and getting into the classroom. The lead caregiver Katelyn Jenkins was talking consistently and very engaged with the children. I noted Child A arrived outside shortly before the class was finished with outdoor time which limited the amount of outdoor play he had. Ms. Jenkins stated it is normal for children to remain sleeping inside with a child care staff member while everyone else goes outside. This happens if a child falls to sleep shortly before everyone else wakes up or if a child had a particularly rough morning, they may choose to let that child sleep a little longer. I explained to Ms. Jenkins that if a child is known to have behavioral issues, it would seem outdoor play would be a time that could be used to burn off excess energy while exploring the outdoor environment. I noted Child A was only outside for a very short time in comparison to the other children and if he has a lot of energy combined with behaviors it would be important for him to have outdoor play. On December 6, 2022, I spoke with child care staff member Katelyn Jenkins. Ms. Jenkins previously worked for Looking Glass Child Development Center, left, and then returned working for a total of two and half years. Ms. Jenkins stated Child A was moved up to her classroom when he was a little older due to space and openings. Child A has slammed children on the ground to the point of giving an unknown child a goose egg. Child A has ripped open another child's face by scratching the child with his fingers. Child A has shoved child care staff members, thrown toys at them, and kicked the plastic out of the outdoor climber. Child A has broken toys by throwing them against the ground. 4 In the last two months, Child A has bit children so many times she cannot count, and he has hurt other children more than 20 times. In response to the biting and physical behaviors, there have been meetings with Child A's Mother, she has been keeping ABC logs for the past month which tracks Child A's behavior, and a week ago they moved some of the "big personalities" to other child care staff members as to be spread out over the child care staff members. This was so one child care staff member is not overwhelmed with more than one child that has a "big personality." For almost two weeks now, Child A has had a child care staff member assigned to working only with him. She is concerned what will happen if the behaviors do not get into control; it also contributes toward burnout among the child care staff members. Child A has a tackle move where he is able to tackle a friend. They have a play matt and when they use it, they run from one end to another and then when they take it away, Child A continues and runs into friends or tackle fri

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R 400.8155 · R 400.8155 Child accidents and incidents; child and staff illness. ...................................... ........................... ....... .. .............. (1) A center shall have a written plan for how and when a parent is notified when personnel observe any of the following: (b) A child experiences an accident, injury, or incident.

On December 6, 2022, I spoke with child care staff member Katelyn Jenkins. Ms. Jenkins stated she was doing five to six ouch reports a day and then she was told she could condense them into one report. These reports are always given to Child A's Mother and Father. On December 6, 2022, I spoke with child care staff member Sierra Shevlin. Ms. Shevlin stated written reports regarding the incidents of biting and negative physical behaviors are sent home with Child A's Mother and Father at pick-up. On December 6, 2022, I spoke with child care staff member Jennifer Campbell. Ms. Campbell stated Child A's Mother is notified of each incident Child A has in writing and always verbally notified at pick-up. On December 6, 2022, I requested Ms. Benson email me their biting policy and the ABC sheets. On December 6, 2022, I received an email from licensee designee Jennifer Benson. Ms. Benson provided the biting policy. The policy was reviewed. The policy states the focus of biting will be on the children to determine why the biting is happening and how the child care staff members can help resolve the biting. A report will be completed and sent home for both the biter and the child that was bit. There will be communication between parents and child care staff members as a key point to limiting the biting. There may be cases in which biting is continued or rises to a safety concern where the biter is disenrolled. Ms. Benson stated Child A's Mother gets a written note home when there is an incident of Child A biting or hurting others. She provided copies of the reports in Child A's file from the last six weeks. The ouch reports were reviewed. There are 10 reports dating from October 31, 2022, to December 2, 2022. Each report details the injury or incident that occurred, what was said to Child A, and what action was taken. It also notes how the parents were notified; six state parents were notified in person, two state parents were notified via a telephone message, one states parents were notified both in person and with a telephone message, and one is cut off at the bottom making the notification unreadable. Eight of the ouch reports indicate biting, one is for scratching, and one is for taking toys from friends and then throwing the toy at the friend or hitting the friend. The ouch reports included actions such as redirection, getting 1:1 shadowing, reminding of rules and results of actions such as "we do not bite" and "biting hurts," and keeping friends safe. The ABC logs were reviewed. Those logs identify incidents on November 29, 2022, where Child A bit four other children that day, pushed a child, and hit a child. There is no record of an "ouch report" provided to Child A's Mother or Father or in Child A's 14 file for November 29, 2022. The ABC logs identified incidents on November 30, 2022, where Child A attempted to bite another child and pushed friends down. There is no record of an "ouch report" provided to Child A's Mother or Father or in Child A's file for November 30, 2022. The ABC logs identify incidents on December 1, 2022, where Child A kicked friends, pushed another child, and attempted to bite another child. There is no record of an "ouch report" provided to Child A's Mother or Father or in Child A's file for December 1, 2022. The ABC logs identify incidents on December 2, 2022, where Child A bit two other children, and hit and kicked a child care staff member. There is no record of an "ouch report" provided to Child A's Mother or Father or in Child A's file for December 2, 2022. The ABC logs identify incidents on December 5, 2022, where Child A threw a block at a child care staff member, bit a child, bit another child and then proceeded to lay on that child, and pushed a child as the other child was trying to climb the stairs. There is no record of an "ouch report" provided to Child A's Mother or Father or in Child A's file for December 5, 2022. On December 28, 2023, I spoke with Child A's Mother. Child A's Mother stated the

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R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times.

On October 7, 2020, I made an unannounced onsite inspection to the child care center. I interviewed Rachel Hicks, interim director. Ms. Hicks confirmed that a child in the preschool room was using foul language. The staff had been redirecting Child B away from the other children when this occurred and coached the child on other words he could use to substitute for the foul words. This was not successful. Ms. Hicks met with Child B's parents. At first the parents did not know where their son had been exposed to this language. But they were able to determine that Child B was exposed while an older brother was playing inappropriate music around him. The parents made sure this situation was rectified. Shortly after this situation, Child B was removed from the program by his parents. Ms. Hicks provided me with a copy of a letter that was sent to all of the parents in Child B's classroom explaining the situation. In the letter she provided ideas on how to address the use of foul language in 3-year old children. She stated no other parents contacted her regarding the issue. Jala Howard, staff member, stated that Child B had started using profanity. She and Amanda Augie, lead caregiver, met with Ms. Hicks to discuss ideas of how to deter Child B's use of foul language. They tried redirection and substituting other words. These attempts were not met with much success. Ms. Hicks met with Child B's Parents who agreed to also work on the language issue at home. Amanda Augie, staff member, reported the same information as Ms. Howard. She also added that Child B was told if he felt he had to say a foul word, to whisper it into a tissue and throw the tissue away. This was also not very successful. Ms. Augie stated no other children began using the bad language. The Complainant stated that she heard Child A use the foul language and "felt violated." She knew that his parents met with the program director but did not understand how the staff members could not "supervise the children well enough to prevent the use of such offensive words." I explained that even if you are supervising someone closely, you don't necessarily know what they are going to say. I explained that attempts were made to correct the behavior. The Complainant stated that Child A's language has improved since he no longer attends child care.

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