Matlock Grand Pointe

R 400.8140 · R 400.8140 Discipline. .................................................. ...................................................................................................................................................................................................................... (1) Positive methods of discipline that encourage self- control, self-direction, self-esteem, and cooperation must be used. 11

On 11/01/2022, I emailed MDHHS worker, Kirstyn Jackson regarding complaint. On 11/01/2022, I called complaint source for additional information. Complaint source is not sure of the names of the children, as they were not present for very long in the facility, they gave possible names but are not sure if they are correct. They were moved around to many different rooms in the few weeks they had been there. They have not been to the facility since the beginning of September. There was a long delay in filing because they were not sure what qualified as a complaint, but it continued to bother them, so they made the call. The concerns were not necessarily big enough to call the complaint in initially, not really sure what they should have done, and the children were not being treated so badly but still bad enough to be concerned. They do not know the last names of employees either but does know the one worker was Kelly and the other was Erin. One of the children had fell, was hurt, then staff was told to let the child cry it out and not console them. On 11/02/2022, I completed an unannounced onsite inspection with MDHHS, Ms. Jackson. We met with Lindsay Clark who is the office manager at the facility and program director, Natalie Anderson. Ms. Clark believes this to be a disgruntled employee who no longer works at the facility any longer. Kelly Morris, child care staff member 1, has been employed at the center since it opened, and was with the child care center in the building prior to them. They received this same complaint from an employee and when they got it, they talked to all the staff members, and nobody had seen anything like this happen. On 11/02/2022, I interviewed child care staff member 2, Somer Webber, along with MDHHS Ms. Jackson. Ms. Webber has worked in child care for sixteen years, here and at a previous child care center. She is in the Tiny Tot 1 room as the assistant. If she sees any issues with co-workers, she addresses it and if it is bigger than her, she notifies management, and they address it. She has not received any complaints from staff or parents. She is not aware of a time staff has not consoled a child when they have fallen. They usually pick them up, reassure them, give their boo-boo ice depending on what happened. On 11/02/2022, I interviewed child care staff member 3, Grace Pagel, along with MDHHS, Ms. Jackson. Ms. Pagel has been employed at the center for approximately a month. She works in the Tiny Tot 1 room as the assistant. She has not worked at any previous child care centers. She has seen Ms. Morris put children to sleep. Ms. Morris is a bit more aggressive with putting them to sleep, not necessarily in a concerning way but she does slaps harder than she would. The children do not appear to be upset by it, mostly the children are crying because they do not want to take a nap. She has not seen a crib utilized in their room. Ms. Morris has told her she is too nice in the way she puts the children to bed, and she does not scold them a lot. She has not brought any concerns to management with the way 4 Ms. Morris puts children to sleep. She has never been talked to by management about anything in the classroom. They have a cleaning protocol they follow in all the rooms, they clean the tables, the floors, toys, sweep, mop, and vacuum during second snack. On 11/02/2022, I interviewed the owner Terry Matlock, along with MDHHS, Ms. Jackson. They do not have cameras in the facility. She received an email from an employee at night time to her email. She came in the next day and met with management, Ms. Hoult, Ms. Clark, Ms. Anderson, and Ms. Hammond. They talked together as a group about what the complaint said and then she went and talked with staff members who were present the next day about some of the concerns which were placed in the email. Ms. Morris and Ms. Hoult have worked for her for approximately 15 years, and they have not had any complaints against them. She had issues in classrooms where sh

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R 400.8380 · ......... R 400.8380 Maintenance of premises. ............................................................. ................ (1) The premises must be maintained in a clean and safe condition and must not pose a threat to health or safety.

On 11/1/2022, I emailed MDHHS worker, Kirstyn Jackson regarding complaint. On 11/1/2022, I called complaint source for additional information. Complaint source is not sure of the names of the children, as they were not present for very long in the facility, they gave possible names but are not sure if they are correct. They were moved around to many different rooms in the few weeks they had been there. They have not been to the facility since the beginning of September. There was a long delay in filing because they were not sure what qualified as a complaint, but it continued to bother them, so they made the call. The concerns were not necessarily big enough to call the complaint in initially, not really sure what they should have done, and the children were not being treated so badly but still bad enough to be concerned. They do not know the last names of employees either but does know the one worker was Kelly and the other was Erin. Kelly held a child's head down while in a crib for approximately half an hour. Kelly had asked them to do it as well, but they declined. Kelly told her when they push the children's heads down then they know it is time to sleep. On 11/2/2022, I completed an unannounced onsite inspection with MDHHS, Ms. Jackson. We met with Lindsay Clark who is the office manager at the facility and the program director, Natalie Anderson. Ms. Clark believes this to be a disgruntled employee who no longer works at the facility any longer. Kelly Morris, child care staff member 1, has been employed at the center since it opened, and was with the child 7 care center in the building prior to them. They received this same complaint from an employee and when they got it, they talked to all the staff members, and nobody had seen anything like this happen. Erin Hoult, child care staff member 6 is part of the management team here. They do not place children in chairs with buckles for discipline. The only time they use the buckles in the chairs is if the child cannot sit in the chair without falling. This employee was terminated she believed, she had a hard time getting along with any of the staff and wanted to change how the classrooms were ran. They moved her to different rooms trying to find a fit, but each room she had issues in it as well. The employee sent an email to Terry Matlock the owner and skipped over the line of management at the facility. On 11/02/2022, I interviewed child care staff member 1, Kelly Morris, along with MDHHS, Ms. Jackson. Ms. Morris has worked at the facility for approximately six years for Terry Matlock and at the previous facility prior to Ms. Matlock's. She does not really recall the incident, "it happened a while ago." The way they put children to sleep is by laying them down on their bellies on the cots and then patting/rubbing their backs. If the children are under age one, they go in the crib on their back. They do have some children who are over one and they still prefer to go in the crib rather than using the cot. Ms. Morris pats them on their back until they fall asleep. Ms. Morris denies she forcibly holds any child down during nap time. Ms. Morris denies anyone at the facility has talked to her about how she puts the children down for nap time. Ms. Morris did not have any knowledge of a complaint made about her until today. Ms. Morris denies she has had any issues with co-workers and denies not being able to get along with people. Ms. Morris agreed to a safety plan of not using any type of physical force with children, to follow the safe sleep practices for infants, she signed MDHHS safety plan. On 11/02/2022, I interviewed child care staff member 2, Somer Webber, along with MDHHS Ms. Jackson. Ms. Webber has worked in child care for sixteen years, here and at a previous child care center. She is in the Tiny Tot 1 room as the assistant. If she sees any issues with co-workers, she addresses it and if it is bigger than her, she notifies management, and they address it. Ms. Webber does

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