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Pulling inspections, violations, and complaints.
Home › MI › Cedar Springs › Happy Hearts And Hands Child Care, Llc
State records list this provider as Closed. Review the inspection and enforcement history below, and confirm the current status on the official state source before enrolling.
Cedar Springs MI 49319 · License #DG410363982 · Home-based · Group Home
Not published by the state. Owners can add hours via profile claim.
When they operate
Ages served
Ages not published.
R 400.1911 · R 400.1911 Care; supervision; children. (1) A licensee shall ensure appropriate care and supervision of children at all times.
On 03/09/2023, I completed an unannounced on-site inspection and interviewed licensee Theresa Hoffman. Ms. Hoffman said that when she was not working at lunch time, CCSM was working and had communicated with Child A's Mother via text in the past and could have asked her. Ms. Hoffman said that there were three times that Child A's Mother asked what he ate, and she did not know. Ms. Hoffman said that she offered to contact CCSM and told Child A's Mother she could also contact CCSM herself. Ms. Hoffman said that Child A's Mother then said that she would contact CCSM herself. Ms. Hoffman explained that she follows the Child and Adult Care Food Program and has reached out to her food program consultant to talk to her about Child A's situation. Child A's Mother asked for a lot of food restrictions for Child A. Child A's Mother would be okay with him eating a specific food but would require that Ms. Hoffman purchase a specific brand of the food. Ms. Hoffman said that she could not accommodate that, so the arrangement was that Child A's Mother was supposed to provide the food. Ms. Hoffman would feed him the food that he was dropped off with but frequently, Child A's Mother would not bring his food so Ms. Hoffman would have to serve him what they were having. Ms. Hoffman reported that Child A was disenrolled over a month ago due to issues they had with his mother dropping him off when he was sick. I interviewed CCSM who reported that one night after hours, she received a message from Child A's Mother asking what he ate. She was busy at the time and did not see the message. Child A's Mother then asked Ms. Hoffman what he ate, and Ms. Hoffman did not know. CCSM said that Child A's Mother was inconsistent with sending in his food. CCSM said that Child A's Mother did not like her and did not want to speak with her when Ms. Hoffman was not there. I reviewed Child A's file and saw a list that Child A's Mother wrote about Child A's dietary restrictions and that she would provide food for meals and snacks when Ms. Hoffman was serving food, she did not want him to have and that she would provide his beverages. It stated in part, "we prefer that [Child A] doesn't eat beef of any kind and will have additional food provided in his bad just in case.. .Chef Boyardee, Kraft, Gerber, Tyson, perdue, sugary cereals (cheerios ok) are some brands we prefer [Child A] not eat. We will provide mac and cheese and chicken nuggets that can be for him on the days that those items are served." On 03/10/2023, I spoke with Child A's Mother via telephone. She said that she had asked Ms. Hoffman not to serve specific brands of food to Child A. Ms. Hoffman asked her to bring the food for Child A so she sometimes provided it. She said that 3 she did not always bring it because she is a single mom, and it was hard for her to pack a meal for him all the time. When she would pick Child A up, several times Ms. Hoffman did not know what he had eaten because she was not there when the meal was served. Ms. Hoffman offered to message Child Care Staff Member (CCSM) to ask but CCSM only knew what was offered for lunch, not how much he had eaten. She said the communication was awful about how her son's day had gone, and she was given no details. She wanted a written report. I explained to her that child care licensing rules do not require home providers to provide a written report to parents. She never addressed her concerns with Ms. Hoffman because she did not want her son to be mistreated. She did not want to communicate with CCSM because she thought CCSM was rude and unprofessional. On 06/07/2023, I spoke with Child B's Mother. She had no concerns about communication with either Ms. Hoffman or CCSM. She said that Child B often does not want to go home when she comes to pick him up. She finds Ms. Hoffman and CCSM to be very hands on and interactive. She said that Child B seems happy there. She has no concerns. On 06/08/2023. I spoke with Child C's Mother who reported that she h
Ms. Hoffman was not able to tell Child A's Mother what Child A ate on the days that she was absent. Child A (2 years old, male) was being placed in time out. Children are not going outside in the winter. Children were frequently watching television.
Disposition: Substantiated
Children playing outside were denied drinking water this past June. Ms. Hoffmann took a photo of a child's bare torso to document a rash without parental permission. Children are made to stay on the lower level. On 10/19/2022, an additional allegation was received alleging that children are supervised during outdoor play by an adult household member.
Disposition: Substantiated
Generated from this facility's specific inspection record
Data synced from Michigan MiLEAP, Child Care Licensing Bureau on Jul 9, 2026 · Source records · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
R 400.1913 · ......... R 400.1913 Discipline; child handling. (3) Personnel shall not do any of the following: Use time out for children under 3 years old.
Ms. Hoffman reported that she only uses time out with children over 3 years old. She does not use it often and uses redirection as her discipline. CCSM uses time out with her own children who are over the age of 3 when they are present. Ms. Hoffman said that Child A went and sat down on his own once after he was misbehaving and was redirected. She denied ever putting Child A in time out. She said that he mentioned it to Child A's Mother who told her that she did not know why he would do that. CCSM reported that they use redirection as discipline and timeouts for children over 3 years old. She said that they obtained a note for Child B (2-year-old, male) that says that he can be put in time out. She denied ever putting Child A in time out. 4 I reviewed the letter from Child B's Mother. It stated, "You have my permission to put [Child B] in timeout if he is misbehaving." It was dated 01/30/2023. I reviewed the discipline policy. It detailed that they use redirection and consequences and use time out as a last resort with children 3 and up. Child A's Mother reported that she is not sure when Child A was put in time out at the child care. She does not use time out with Child A and no one else does either. She said that her mother was redirecting Child A and he asked her if it was time out time. When they asked him about it, he said he had time out at Ms. Theresa's house on the stairs. Child A's Mother said that she did not ask Ms. Hoffman about it because they are "extremely short and petty." One day she was told that Child A was hitting, and she asked them what they did with him. She was told that they moved him to the room with the younger children. I received the following text message from Ms. Hoffman, "...Also, I just want to clear something up. When you were here the other day, I said I didn't give [Child B] timeouts, I don't feel I did. To me, a timeout is having a child sit in a spot and think about what they had done and talk to them about it. I had [Child B] come sit on my lap and explain that he can't hit, throw toys, etc. (whatever the redirecting wasn't working on) and remind him that he needs to be nice to his friends and then he went on his way. So in my eyes, I did not. Anyways, if that is considered a timeout, could you please let me know where the thin line of having the kiddos sitting on our laps and talking to them?? I want to make sure to not cross it again." On 05/30/2023, I spoke with Ms. Hoffman about discipline, and we discussed ways that she can provide structure in the schedule and environment to reduce children's misbehavior. I suggested that she establish transition routines to help children that do well with predictability, she already has some in place. We also discussed self- regulation techniques that she can introduce to the children. She again denied using timeout with Child B and explained that she was redirecting him and wanted to know he was listening to her and if he did not come and sit on her lap, she did not think he would be paying attention to what she was saying. Ms. Hoffman requested the letter from Child B's Mother because redirecting him was not working and she thought pulling him aside and onto her lap was out of the norm, so she wanted to make sure Child B's Mother was aware. She said that timeout in her care is sitting on the stair, and she was not having Child B do that. I asked Child B's Mother about the note that she wrote Ms. Hoffman. She reported that she believes Child B was being hyper and Ms. Hoffman would bring him aside and put him on her lap to remove him from the situation and talk to him about his behavior. Ms. Hoffman told her that the note would allow her to do that. Child C's Mother reported that she had no information about children under 3 years old being placed in time out. 5
Open Not marked corrected in the state record
Category: recordkeeping. Open / not marked corrected.
R 400.1914 · R 400.1914 Daily activity program. (3) All of the following developmentally appropriate opportunities must be provided daily: (b) Indoor and outdoor play, except during inclement or extreme weather, or unless otherwise ordered by a health care provider. ... ..............
Ms. Hoffman reported that they take the children outside as much as possible. She last took the children outside yesterday afternoon. Ms. Hoffman said that Child A's Mother knew they took the children outside because she would complain if Child A took his coat off outside when he got too warm and complain that it was on if she thought it was too warm for him to have it on. CCSM reported that they take the children outside weather permitting. The last time was yesterday. She said it was harder to take the children outside during the winter months because sometimes the weather was too cold, sometimes the children did not come with the appropriate clothing and sometimes they would be working alone and a younger child might be sleeping. Child A's Mother said that she did not think her son went outside during the winter She thinks the last time he went outside was in the fall. None of his winter items got used and it looked like it was the same way it was when she dropped off. She asked Ms. Hoffman about it and Ms. Hoffman told her that if she was working alone and had an infant, she did not bring them outside because she did not want to bring the infant outside. Child B's Mother reported that she had no concerns about the children not going outside and that they play outside. Child C's Mother that her children always had their winter gear but does not think they ever went out in the snow because their gear was always in their bag and completely dry. I spoke with Ms. Hoffman on 6/21/2023 to ask follow up questions. Ms. Hoffman reported that they follow the same guidelines as the school with regards to the weather and going outside. They would not take children outside if it was below zero. Her back yard is wide open and can be very windy and if the children were complaining about being cold and not wanting to play outside, she would bring them back inside. She said that she would dry the children's outdoor clothing, fold it, and put in back in the children's bags.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
R 400.1914 · 1 R 400.1914 Daily activity program. (4) Television, video tapes, movies, electronic devices, and computers must be limited to not more than 2 hours per day and 7 to programs designed for children's education, enjoyment, or both. Other activities must be available to children during television and movie viewing.
Ms. Hoffman reported that she has television on in the morning and once in a while at nap time for the children who do not nap. She knows that there is a two-hour limit per day, and she has never had the television on for more than two hours per day. If the television is on in the morning, she will not have it on in the afternoon. She uses the television for gross motor activities too. The children do not have to watch television when it is on and can play instead. Ms. Hoffman said that the children do not typically watch it for very long. CCSM reported that the television is on at rest time and for gross motor activities like dancing. She is not always there in the morning but knows that they sometimes watch it in the morning too. It is not on for more than two hours a day. Child A's Mother reported that she did not know how many hours a day Child A watched television. She said that he would be in the upstairs room when she arrived to pick him up and his eyes were watery. She asked about it and Ms. Hoffman told her that she did not know why his eyes were tearing and that he had just been downstairs watching television. She said that Child A was recognizing television characters that he was not exposed to at home. She mainly saw the television on in the morning. Child B's Mother reported that she has never seen the children watching television. Child C's Mother reported that her son told her they watch time at rest time, but she was not sure it was being watched at other times.
Open Not marked corrected in the state record
Category: recordkeeping. Open / not marked corrected.
R 400.1931 · R 400.1931 Food preparation and service. (1) A licensee shall ensure that all of the following requirements are met: (c) Drinking water must be available at all times.
On 10/19/2022, I spoke to Child A and Child B's Father by telephone. He stated that Ms. Hoffmann denied Child A (5-year-old, female) a drink of water on one occasion at pick up. Ms. Hoffmann told Child A that the drink cups were already clean. Child A reported to him that Ms. Hoffmann denied her a drink of water on one other occasion. Child A told him that Ms. Hoffmann was changing diapers at the time, but she never gave her a drink of water when she was finished. Ms. Hoffmann told him that she did give Child A a drink of water once she finished with diapering. He stated that Child A and Child B were always red-faced, hot, and exhausted at pick up. Child A and Child B (2-year-old, male) were always in tears due to thirst at pick up time. On 10/19/2022, I completed an on-site inspection. I interviewed Ms. Hoffmann and CCSM 1. They stated that they always have water cups available to the children throughout the day. They stated that Child A was provided water on one occasion at pick up time, but it was in a different cup because the daily water cups were in the dishwasher. They denied ever refusing to provide Child A with a drink of water. On 10/19/2023, I spoke with CCSM 2 by telephone. CCSM 2 stated that children are always given water during outdoor play. Although, children may get water in a different cup at the end of the day because their "normal' cups are typically in the dishwasher. On 05/17/2023, I interviewed Child B's Mother, Child C's Mother, and Child D and E's Mother by telephone. Child B's Mother and Child D and Child E's Mother stated that they have no concerns regarding the children not receiving water throughout the day. In fact, yesterday their children asked for water at pick up and both were provided with water to drink. Child C's Mother stated that she has no concerns regarding the children receiving water throughout the day.
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
R 400.1911 · 1 R 400.1911 Care; supervision; children. (1) A licensee shall ensure appropriate care and supervision of children at all times. 5
On 10/19/2022, Child A and Child B's Father stated that either Ms. Hoffmann or CCSM 1 took a photo of Child A's naked torso and texted the image to him and Child A and Child B's Mother. Although the purpose of the texted photo was to show them a suspected rash on Child A's torso, he finds it to be the most appalling thing to happen to his child. He expressed concern that the image of Child A is out on the ethernet forever. He stated that he nor his wife signed a photo release granting Ms. Hoffmann or CCSM 1 to take photos of their children. On 10/19/2022, I received an email from Child A and Child B's Father with a screenshot that he identified as the photo of Child A sent to him by Ms. Hoffman. The email contained a photo of a child with the majority of the image blackened out from just above the nipple line all the way down to below the individual's waist. Child A and Child B's Father stated that he blacked out the image for the safety and protection of his daughter. He stated that it is unknown what Ms. Hoffmann or CCSM 1 did with the photo. On 10/19/2022, I completed an on-site inspection. I interviewed Ms. Hoffmann and CCSM 1. Ms. Hoffmann stated that Child A had a rash on the left side of her trunk. She and CCSM 1 stated that the photo was only taken and sent to Child A's parents because Child A and Child B's Father questioned the rash. They lifted Child A's shirt up to take the photo, which they immediately deleted once it was sent to Child A's parents. Ms. Hoffmann stated that Child A and Child B's Father was upset that they questioned the rash and requested a doctor's note before Child A could return. Child A and Child B's Father informed them that Child A had already been diagnosed with a communicable disease, a viral skin infection that is contagious and transmitted through direct contact. Ms. Hoffmann decided to terminate care for Child A and Child B because Child A and Child B's parent were not honest about the rash and put the other children's health at risk. Child A and Child B's Father raised his voice and slammed the door when he picked up Child A and Child B. Ms. Hoffmann stated that she immediately notified child care licensing consultant Stephanie Shell and all the child care parents about the children's exposure to Child A's skin infection. CCSM 1 stated that Child A's parents did not voice a concern with the photo of Child A they texted to them until after Ms. Hoffmann terminated services. After Ms. Hoffmann sent Child A and Child B's parents a notice of termination, Child A and Child B's Mother sent her (CCSM 1) a message through Facebook Messenger that stated, "So you're sending nude photos?" CCSM 1 also stated that she contacted Ms. Shell regarding a personal protection order against Child A and Child B's Mother due to the threatening messages she sent her (CCSM 1) on Facebook Messenger and the comments she posted on Ms. Hoffman's Facebook business page. Additionally, Child A and Child B's parents stopped payment on their last payment to Ms. Hoffman. On 10/19/2023, I spoke to CCSM 2 by telephone. CCSM 2 stated that he has no knowledge of the allegation. He explained that he works outside the child care home during the day and typically supervises outdoor play after his workday. He has no concerns with any photos Ms. Hoffmann or CCSM 1 have taken of the children in care. On 10/20/2022, CCSM 1 sent me screenshots of a text conversation between her and Child A and Child B's Mother via text message. A screenshot dated on or before May 23 indicates that CCSM 1 notified Child A and Child B's Mother that two children tested positive for a communicable disease. Child A and Child B's Mother then asked if runny noses are okay because Child A and Child B had runny noses. CCSM 1 responded that runny noses are only okay if a child can wipe their own nose. CCSM 1 also stated that open communication with families if there is an illness is preferred to keep it from spreading any further. Additional screenshots dated J
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
R400.1915 · R400.1915 Indoor space; play equipment and materials. (1) A child care home shall provide not less than 35 square feet per child of safe, usable, accessible indoor floor space, not including bathrooms and storage areas.
On 10/19/2022, Child A and Child B's Father stated Child A, along with the other older children, were not allowed out of the lower level. He wondered what type of supervision was being provided to the older children on the lower level because Child A hit another child with a toy and drew blood on her first day, which is very out of character for Child A. He stated that Child A has attended nine other child cares and she was never physically aggressive towards the other children. On 10/19/2022, I completed an on-site inspection. I interviewed Ms. Hoffmann and CCSM 1. They stated that the lower level is set up for the older children to engage in indoor play and the main level is set up for the younger children's care. They stated that the older children engage in preschool activities on the main level during the school year. During the summer, the older children engage in various activities on the main level. Additionally, the older children eat snack and lunch on the main level and engage in daily outdoor play. On 10/19/2022, CCSM 2 stated that he has no knowledge of any child being kept on the lower level for any significant amount of time. On 05/17/2023, I interviewed Child B's Mother, Child C's Mother, and Child D and E's Mother by telephone. Child B's Mother and Child D and Child E's Mother stated that they have no concerns with the setup of the child care home. They have no concerns with the older children playing on the lower level and the younger children being cared for on the main level. They have no concerns about any child being kept on the lower level for any significant amount of time. Child C's Mother stated that the older children engage in projects and eat on the main level.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
R400.1905 · R400.1905 Training. (2) A child care staff member and a child care assistant shall complete not less than 5 clock hours of training each calendar year related to child development and caring for children, not including CPR, first aid, and infectious disease, including immunizations, training.
On 10/19/2022, Child A and Child B's Father stated that Ms. Hoffman's husband was outside supervising the children one day when he picked up his children. Mr. Hoffman was the only adult outside with the children. On 10/19/2022, I completed an on-site inspection. I interviewed Ms. Hoffmann and CCSM 1. They stated that her husband is a child care staff member. I reviewed CCSM 2's file. Ms. Hoffmann had all required documents on file for CCSM 2. Ms. Hoffman stated that the children call CCSM 2 "grandpa." On 10/19/2022, I interviewed CCSM 2 by telephone. CCSM 2 stated that he assists with the child care after he returns from work. He typically supervises outdoor play at the end of the day. On 05/17/2023, I interviewed Child B's Mother, Child C's Mother, and Child D and E's Mother by telephone. They stated that they have no concerns with Ms. Hoffmann's husband assisting with the child care. Child B's Mother and Child C's Mother stated that they were not aware that Ms. Hoffman's husband was a child care staff member for the child care. Child D and Child E's Mother stated that she was informed by Ms. Hoffman at enrollment that her husband was also a child care staff member and assists with the child care on occasion. 7
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
R400.1905 · R400.1905 Training. (3) A licensee shall ensure that child care staff members and child care assistants, prior to caring for children, have training that includes information on all of the following: (a) Safe sleep practices to prevent sudden infant death syndrome. (b) Recognition of and the reporting of child abuse and neglect. (c) Prevention of shaken baby syndrome, abusive head trauma, and child maltreatment.
Based on an interview with the licensee and a review of relevant records, Ms. Hoffmann's husband, CCSM 2, meets all the training requirements of a child care staff member.
Open Not marked corrected in the state record
Category: recordkeeping. Open / not marked corrected.
R400.1905 · R400.1905 Training. (4) Within 90 days after receiving a child care license or of being hired at a child care home, a licensee, a child care staff member, and a child care assistant shall complete training on all of the following topics: (a) Child development. (b) Administration of medication. (c) Prevention of and response to emergencies due to food and allergic reactions. (d) Handling and storage of hazardous materials and the appropriate disposal of biocontaminants. (e) Precautions in transporting children. (f) Building and physical premises safety. (g) All hazards emergency preparedness and response planning. .............
Based on an interview with the licensee and a review of relevant records, Ms. Hoffmann's husband, CCSM 2, meets all the training requirements of a child care staff member.
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
R400.1905 · R400.1905 Training. (7) CPR and first aid training certification must be maintained according to the expiration dates on the individual's certification cards.
Based on an interview with the licensee and a review of relevant records, Ms. Hoffmann's husband, CCSM 2, meets all the training requirements of a child care staff member.
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
R400.1906 · ............ ..... ................ . R400.1906 Records of a licensee; child care staff member; child care assistant. (1) A licensee shall maintain a file for each child care staff member and each child care assistant that includes all of the following: (c) A statement signed by a licensed physician or his or her designee that attests to the individual's mental and physical health., and which must be updated as follows: (ii) For a child care staff member and a child care assistant, within 1 year prior to caring for children and at the time of subsequent renewals of the child care home's license. M (d) Other physician attestations and records as required in R 400.1919. ................ ....
Based on an interview with the licensee and a review of relevant records, Ms. Hoffmann's husband, CCSM 2, meets the requirements of this rule.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
R400.1925 · ....................................... R400.1925 Comprehensive background check; fingerprinting. (1) Pursuant to section 5n of the act, MCL 722.115n, prior to an individual having any unsupervised contact with children, the department shall determine the individual's eligibility to be any of the following: (a) A licensee. (b) An adult member of the household. (c) A child care assistant. (d) A child care staff member. (e) An unsupervised volunteer.
Based on an interview with the licensee and a review of relevant records, Ms. Hoffmann's husband, CCSM 2, was determined eligible before he acted as a child care staff member.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.