R 400.8125 · R 400.8125 Staff; volunteer; requirements. (1) All staff and volunteers shall provide appropriate care and supervision of children at all times. I

On 10/07/2021, I received a telephone call from Ms. Jacquelyn Voss, owner. Ms. Voss stated there been an incident at the center on 10/06/2021 that needs to be addressed. Currently Ms. Christina Cook, program director is off work while they are 3 investigating what happened. There is an audio tape of a child screening but the video is dark and not very clear. Only Ms. Cook and Ms. Taylor DeLage were in the room together. Ms. DeLage is no longer working at the center as she had previously put her notice in resigning. Reportedly Ms. Cook is holding Child A down while trying to get him to sleep. She would send over an incident report and I also questioned whether a complaint had been made to the Department of Health and Human Services and if not, one needed to make a complaint as soon as possible. She would make both the complaint and send over all of the information she had to me at this time. On 10/07/2021, I received a copy of the incident report from Ms. Voss. The incident report stated the following: "Chrissy was sitting next to Child A during nap, he was crying and kicking her. In her words she did a gentle lean over him to stop it. The other teacher says it wasn't necessary and took a video but it's just sound and child crying." On 10/07/2021, I interviewed Child A's Mother by telephone. Child A's Mother stated on 10/06/2021, Child A's Father picked Child A up from the center and Ms. DeLage, requested for Child A's Father to step outside to talk. She told him over the last few months Ms. Cook was holding Child A down at nap time. She had audio and would send the audio to them. She received the audio/video clips and contacted Ms. DeLage herself to speak with her. She was unaware that Child A was having problems at the center. She was only made aware approximately two weeks ago that Child A had one incident of a "rough nap time" she was asked to pick him up. There was no other indication that Child A was having any problems especially at nap time. When she spoke with Ms. DeLage, she was informed by her that she had concerns previously about how Ms. Cook was interacting and handling Child A during nap time she told Meggen Green, assistant program director of her concerns. Ms. DeLage last day of working at Little Learners Childcare would be 10/08/2021. Approximately a month ago Child A told her he did not want to go to "school" where he previously loved going to the center. Child A's Mother called to a sister center to speak with Ms. Carly Comparoni, regional manager. She informed her of her concerns about Ms. Cook. She was told that they would look into this matter and she would be contacted once it was investigated. On 10/07/2021, I received a copy of the video from Child A's Mother. I received four videos. Video 1: There is no clear picture of Child A or Ms. Cook, video is very dark. It is audio. Child A is crying that his hands are stuck and Ms. Cook is heard saying pipe down. 4 Video 2: There is no clear picture of Child A or Ms. Cook, video is very dark. It is audio. Child A is screaming but words are unclear a voice is telling Child A is to pipe down. Video 3: There is no clear picture of Child A or Ms. Cook, video is very dark. It is audio. Child A is crying asking for "mommy" saying "no" and my hands. There are no words heard from any adult. Video 4: There is no clear picture of Child A or Ms. Cook, video is very dark. It is audio. Child A is crying and Ms. Cook is telling Child A to pipe down and eyes close. In this video there are two very quick scenes of light but unable to discern context. On 10/14/2021, I interviewed Ms. Jaclyn Voss, Ms. Sandra Marshall, Ms. Meggen Green, and Ms. Anne Wall at the center. Ms. Voss and Ms. Marshall stated they were unaware there were almost daily issues with Child A, especially during naptime. If a child is having difficulties to that extent, it is expected that child care staff members along with the program director document their concerns and observations. Documentation of Child

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

R 400.8140 · R 400.8140 Discipline. (2) All of the following means of punishment are prohibited: (c) Restricting a child's movement by binding or tying him or her.

On 10/14/2021, I completed an unannounced onsite investigation at the center. I interviewed Ms. Voss and Ms. Marshall. Ms. Marshall stated she and Ms. Voss was made aware by Ms. Cook and other child care staff members that Child A was taken out of the preschool classroom and brought to the office when he was having behavior problems. Child A would remain in the office until he calmed down. Unknown the amount of time he would spend in the office. I informed Ms. Marshall and Ms. Voss that the office was not approved child care space and that unless the space/room is approved could not be used. Ms. Marshall did not know why Child A was not given the option for quiet activities during nap times to avoid loud outbursts. I discussed with Ms. Marshall and Ms. Voss that children were not required to sleep during nap time and quiet activities or options should be provided to children who don't sleep. Child A returned to the center on 10/11/2021. His parents brought a "quiet box" which have different activities he can use while lying on his cot during nap time. On 10/14/2021, I interviewed Ms. Cook by telephone. Ms. Cook stated Child A often did not like to sleep during naptime. She often went into the preschool classroom to assist as some of the children in the room do not settle down quickly. Child A wanted to get up from the cot. When Child A is up, he will run around the room, jump on cots, and kick cots to wake others in the room. I questioned why on 10/06/2021, Child A was not given quiet activities, to do during nap time as he is not required to sleep. She was attempting to keep Child A's behavior from escalating as they become more pronounced when he does not sleep. On 12/06/2021, I completed the Exit Conference by telephone with Ms. Jacquelyn Voss, owner. I informed her of the violations being cited in the investigation and that she would receive a copy of the report, once approved. On 12/28/2021, email sent to Ms. Marshall requesting contact. On 12/29/2021, I spoke with Ms. Marshall by telephone. I informed Ms. Marshall that Ms. Voss was not in the system as the licensee designee. She would need to be identified as the licensee designee and connected in the Child Care Background Check system under this center's license. Ms. Marshall knew that Ms. Voss was connected to one of the other centers they owned. I relayed that I would need to complete the exit conference with Ms. Comparoni instead as the identified licensee designee. On 12/29/2021, I received a telephone call from Ms. Comparoni, licensee designee. I informed Ms. Comparoni of the violations being cited in the investigation. She was sen once pprove . f y+* I§¢2 Indoo pac . (3) «e nter h all p ovide floor la n of 2 « «2d ?st areas ttihe epart f«:%< \22>l 22f22?<f nd ¥»fore ? w kin 2ructu / chang oral ing an chid ?»f «pace:#«\ pace hath rece e priori proval orchil¥ use b df d>»_« m-©° maybe used orchild cart I»I: < V yt ♦. « d< ,: <■ 2», _« i i :pace ■. w«*a • sever to ? » » a m «?t« ? ?l f « having behavi a u y\ Child as able # eturn t hi ? »room tilts ?« . #?1\ # 2IOLAT N EST BLISHED ±ff\\ABLER\?? f X+*.I1l1 Sleep?:+ reap»+. 42¥ upery ion (13)F child en un rschoolage hod o tslee * :iut*t ime, +»y<>22y2f2 m stb rovided such as reading book #<*?2 d * puzzles ogether ♦a» . ui ct © /a ° » • »_< .». , < r.u1rwywas r,» atmosphere 2 ? I «<« «. II CONCL SIO : is] ION ESTABLISHED IV. RECOMMENDATION Upon receipt of an acceptable corrective action plan, I recommend no change in the status of the license. 12/29/2021 Stephanie A. Williams Date Licensing Consultant Approved By: December 29, 2021 Crecendra Brown Date Area Manager 10