On March 26, 2023, the Office of Child Care Licensing received a complaint regarding improper staff-to-child ratio, on-site telephone requirements, and not keeping the facility clean. The complaint is substantiated for improper staff-to-child ratio because on March 19, 2024, Staff #4, who is not qualified, was left alone during nap time from 2:04 p.m. until 3:00 p.m., and during the visit an assistant teacher was alone in the building with up to eight children. The complaint is substantiated for not having an onsite telephone because on March 26, 2024, the licensing supervisor called the publicly listed facility phone. No one answered and the phone went to voicemail. The voicemail stated the phone number that was called was a different phone number. The licensing supervisor also received a text message from the other phone number which stated, Please text me. This phone number belongs to the future owner. In addition, during the visit the licensing specialist called the facility telephone, and it was answered by the current owner who was not present at the facility. There is no evidence to substantiate the allegation of the facility not being clean because the classrooms observed were clean and organized Several additional concerns were noted. The exact arrival time of Child #1 was not documented. There was not a child file was on site for Child #1. No security procedures were in use that limit the access to the children to authorized people because the licensing specialist observed the administrator open the unlocked front door then lock the front door after she and a child entered the facility while the other staff member was in another part of the facility with the children. A teacher trained in day-to-day operations was not present because an assistant teacher was alone in the building with up to eight children from 6:00 a.m. until the administrator arrived at 7:13 a.m. Attendance records were not available at the visit. According to attendance recor ds, the Pre-K classroom exceeded the measured capacity on March 18, 2024, March 19, 2024, and March 21, 2024. All classrooms had stained ceiling tiles, holes in the walls, and peeling paint. Non-compliance Cited: Reg #17: A licensee must have an on-site publicly listed phone number. On March 26, 2024, the licensing supervisor called the publicly listed facility phone. No one answered and the phone went to voicemail. The voicemail stated the phone number that was called was a different phone number. The licensing supervisor also received a text message from the other phone number which stated, Please text me. This phone number belongs to the future owner. In addition, during the visit the licensing specialist called the facility telephone, and it was answered by the current owner who was not present at the facility Non-compliance Cited: Reg #26: When the early childhood administrator is not present, a licensee shall ensure a staff member who is qualified as at least an early childhood teacher is present and designated as responsible for the center. This staff member must receive documented training in the emergency procedures, opening and closing procedures, location of and access to child and staff files, and supervision of children and staff. According to attendance records from 6:00 a.m. until 7:13 a.m. Staff #1, an assistant teacher, was alone with eight children until the administrator signed in at 7:13 a.m. Non-compliance Cited: Reg #27: Ensure staff-to-child ratio is maintained through the assignment of qualified staff present with the children. On March 19, 2024, Staff #4, who is not qualified, was left alone with 20 children during nap time from 2:04 p.m. until 3:00 p.m. Ensure there are at least two staff present when there are seven or more children in the facility. An assistant teacher was alone in the building with up to eight children. Non-compliance Cited: Reg #40: Have an on-site confidential paper or accessi ble electronic file for each child. Child #1 did not have a file onsite. Non-compliance Cited: Reg #43: Have and use a system for documenting children s attendance that includes the exact arrival and departure times in the child s classroom and be entered at the time of the arrival and departure of the child. During the visit, one child was not signed in. Non-compliance Cited: Reg #49: The facility must have at least 35 square feet of usable floor space for each child in each area or room used by children. According to attendance records, the Pre-K classroom exceeded the measured capacity on March 18, 2024, March 19, 2024, and March 21, 2024. Ensure all areas, furnishings, and equipment of the center are in a clean, hazard-free, and safe condition. Floors, walls, counter surfaces, toilets, and surfaces or finishes must be cleanable and in good repair. All classrooms need stained ceiling tiles replaced, peeling paint needs to be repaired, and the holes in the walls need to be repaired. Ensure there are security procedures in place to limit access. No security procedures were in use that limit the access to the children to authorized people because the licensing specialist observed the administrator open the unlocked front door then lock the front door after she and a child entered the facility while the other staff member was in another part of the facility with the children.