The following deficiencies were observed at the time of the complaint investigation conducted on 6/16/26 for case #00173798 and are subject to changes pending programmatic review. A full inspection was not conducted at this time. A copy of the Notice of Inspection Rights was provided at the time of the inspection. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. Ratios observed were: Infants: 1:3 1/2-year-old children: 2:7 3-5-year-old children: 1:10, 2:11 School-age children: 2:13 There were 5 staff interviewed during this investigation. There were 6 children interviewed during this investigation. There were 3 staff files reviewed during this investigation. Others interviewed: The Compliance Officer contacted the complainant on 6/16/26 by phone. Documentation reviewed: Rosters, activity schedules. Upon completion of the complaint investigation # 00173798, it was determined from observation, interview and documentation, that 4 of 4 allegations lacked sufficient evidence to be substantiated.

Disposition: Complete

The following deficiencies were observed at the time of the Case #168870, Case #169477 and Case #170028 investigation conducted on 5/19/2026, subject to changes pending programmatic review. A focused inspection was conducted. The Compliance Officer spoke with the Complainant on 5/19/2026. The following room ratios were observed: Infants: 1:5 One's/Two's: 2:12 Three's/Four's: 1:12; 1:11 Five staff members were interviewed during this investigation. The following documentation were reviewed at the time of the inspection: Emergency cards and diaper logs. Upon completion of the Complaint investigation, it was determined from observation and staff interview that 1 of 2 allegations for Case #168870 was was substantiated, 2 of 4 allegations for Case #169477 were substantiated and 2 of 9 allegations for Case #170028 were substantiated. The other allegations lacked sufficient evidence to be substantiated. The following citations were observed.

Disposition: Complete

State of Deficiencies Amended on 4.15.26. The purpose of this inspection was to conduct complaint investigation #00160969 on 3/05/2026. A full inspection was not conducted at this time. A Plan of Corrections will not be accepted at this time. The following ratios were observed: Infants: 1:5 Ones: 1:5 Twos: 1:5 Threes/Fours/Fives: 2:14 The complainant was interviewed as part of this investigation. Four staff members were interviewed as part of this investigation. Two of two Fingerprint Clearance Cards reviewed were valid through the DPS website. The following documents were reviewed: *Staff files *Rosters Upon completion of Complaint #00160969, it was determined from staff interview, facility documentation, and the Compliance Officer's observation, that three of three allegations were substantiated. The following deficiencies were observed, and are subject to changes pending programmatic review.